Hertha's Second Edition Boutique

The worst customer service - probably owner - I know. I brought my apparel I would like to sell. She examined the back label of my business black blazer with full lining, well-tailored with good quality of fabric without taking it out of zipped utility cover, she said “Oh I won’t take this, it will not sell!” Huh? It is a famous and well-known brand name! Why in the world she would look at the label of brand name that won’t be visible at outside of apparel customers/buyers see, would they? Foolish!
I had driven from home to bring this blazer to this place - 35 miles - for NOTHING ! Had hard time by walking from parking lot, because I had walked with my cane.
Never mind. I enjoyed my meal and country ride heading back home, but will definitely NOT go back to Hertha’s! Bet it won’t be there long due to poor business. What a rude woman that treated me like a trash!

Published a year ago

The ABSOLUTE worst customer service from the OWNER/MANAGER. My friend and I visited the store and purchased some items, the sales lady, slender in statue, was very kind. The next day my friend wanted to go back and shop more. I noticed a pair of boots as we entered and tried them on and they fit perfectly. They were priced at 4.99. The same sales lady as the day before brought them to the register area holding them till I finished shopping. I then was in the fitting room trying on a cute dress when I hear outside the curtain LOUDLY, making sure I heard " I am not selling those boots for 4.99, She thinks she can buy them for 4.99 she is CRAZY, the box they come in costs more than 4.99. I WAS SHOCKED!!!!!!!. I quickly exited the fitting room. I only saw the saleswoman. I told her I heard that and asked her what is the price then on the boots , she said that the OWNER?MANAGER? was working on a tag. My friend and I waited standing there, I then asked directing to the lady in the back room, please just let me know how much do you want to sell the boots for, She answered back in a nasty tone "you just have to wait". We then decided to quietly leave. After shopping in other beautiful stores and feeling so welcomed and always greeted with " Welcome in" we ventured back to see what was the price of the boots. The boots were not anywhere to be found in the store neither was the saleswoman. My friend noticed and identified the Owner/manager in the corner hanging a Christmas decoration. I and my husband approached her. I identified myself as the person interested in buying the boots. She nastily said $99.00. Nothing like sorry they were incorrectly priced and I apologize. I said ok thank you anyway . I did tell her that she did not have to be RUDE to me. I then told her she did not live up to the Fairhope
shops wonderful customer service. She then laughed, said yeah right!, and asked me to leave. PLEASE do not shop at this place, there are so many beautiful quaint places with pleasant owners whom have a lot of gratitude towards the potential clients coming into their shop. Give your money elsewhere. Look at other reviews and it seems this lady does not know what great customer service is all about!

Published 2 years ago

A good variety of colorful and quality clothes with decent prices! A little too pricey for me without the specials they were running for the arts and crafts festival, but I would go again and check out what they have next time I’m in town!!

Published 2 years ago

Crass store clerk, heard a few swear words, most (not all) of the selection felt like Goodwill. Then I saw a shirt with the Shein label that was used and priced higher than the website . Please… left and not impressed

Published 3 years ago

We always stop at Hertha's when we are in the area. They have the sweetest staff and the best selection of "loved" clothing. It's not unusual to see some high-end pieces in here, so keep your eye out!

Published 7 years ago

I’m really big On customer service and I was very disappointed on theirs. The first time I walked in, I was not greeted, spoke to, nothing. I shopped for about 10 minutes then left. Decided to come back because something caught my eye, still no greet when I walked in again. Then I’m at the rack looking and who I thought was a customer because she was all In my space pretty much forcing me to move over so she could put something up and still didn’t ask did I need help with anything.

Published 6 years ago

Best consignment shop I have ever shopped. All items high end and most between 20-25 dollars. Color coded and arranged by size. Super friendly help. Would start a group for you so you wouldn't have to hold the clothes. I bought 10 items!

Published 10 years ago

My sister came down from Nashville to visit. I had some work to do so I suggested she explore some Fairhope shops. She came back home and seemed down. I had to drag it out of her, but she said she came into your store, spent about 30 minutes looking around and was completely ignored. I'd hate to think this is the normal level of customer service you provide.

Published 6 years ago

The worst customer service - probably owner - I know. I brought my apparel I would like to sell. She examined the back label of my business black blazer with full lining, well-tailored with good quality of fabric without taking it out of zipped utility cover, she said “Oh I won’t take this, it will not sell!” Huh? It is a famous and well-known brand name! Why in the world she would look at the label of brand name that won’t be visible at outside of apparel customers/buyers see, would they? Foolish!
I had driven from home to bring this blazer to this place - 35 miles - for NOTHING ! Had hard time by walking from parking lot, because I had walked with my cane.
Never mind. I enjoyed my meal and country ride heading back home, but will definitely NOT go back to Hertha’s! Bet it won’t be there long due to poor business. What a rude woman that treated me like a trash!

Published a year ago

The ABSOLUTE worst customer service from the OWNER/MANAGER. My friend and I visited the store and purchased some items, the sales lady, slender in statue, was very kind. The next day my friend wanted to go back and shop more. I noticed a pair of boots as we entered and tried them on and they fit perfectly. They were priced at 4.99. The same sales lady as the day before brought them to the register area holding them till I finished shopping. I then was in the fitting room trying on a cute dress when I hear outside the curtain LOUDLY, making sure I heard " I am not selling those boots for 4.99, She thinks she can buy them for 4.99 she is CRAZY, the box they come in costs more than 4.99. I WAS SHOCKED!!!!!!!. I quickly exited the fitting room. I only saw the saleswoman. I told her I heard that and asked her what is the price then on the boots , she said that the OWNER?MANAGER? was working on a tag. My friend and I waited standing there, I then asked directing to the lady in the back room, please just let me know how much do you want to sell the boots for, She answered back in a nasty tone "you just have to wait". We then decided to quietly leave. After shopping in other beautiful stores and feeling so welcomed and always greeted with " Welcome in" we ventured back to see what was the price of the boots. The boots were not anywhere to be found in the store neither was the saleswoman. My friend noticed and identified the Owner/manager in the corner hanging a Christmas decoration. I and my husband approached her. I identified myself as the person interested in buying the boots. She nastily said $99.00. Nothing like sorry they were incorrectly priced and I apologize. I said ok thank you anyway . I did tell her that she did not have to be RUDE to me. I then told her she did not live up to the Fairhope
shops wonderful customer service. She then laughed, said yeah right!, and asked me to leave. PLEASE do not shop at this place, there are so many beautiful quaint places with pleasant owners whom have a lot of gratitude towards the potential clients coming into their shop. Give your money elsewhere. Look at other reviews and it seems this lady does not know what great customer service is all about!

Published 2 years ago

❤️❤️❤️ found some items ...

Published 2 years ago

Published 2 years ago

Published 2 years ago

A good variety of colorful and quality clothes with decent prices! A little too pricey for me without the specials they were running for the arts and crafts festival, but I would go again and check out what they have next time I’m in town!!

Published 2 years ago

Published 3 years ago

Published 3 years ago

Crass store clerk, heard a few swear words, most (not all) of the selection felt like Goodwill. Then I saw a shirt with the Shein label that was used and priced higher than the website . Please… left and not impressed

Published 3 years ago

The two older ladies that work there currently were rude 🥲. I really enjoyed shopping there when the former location was open.

Published 4 years ago

The store has a lot of merchandise but it is a bit crowded and when it gets busy it makes it hard to navigate. But overall a great shop

Published 4 years ago

Mom and I found some great tops and a fabulous hat! This is one of our favorite consignment shops in Fairhope 😍

Published 4 years ago

The prices are outrageous, tacky old old way out of date clothes and nothing in large sizes, clearly the owner has no sense of style to carry such unwearable clothing

Published 4 years ago

Sweet employees!

Published 4 years ago

Great resale shop. I brought lots of shoes and clothes in today!

Published 5 years ago

Published 5 years ago

Published 5 years ago

Love the items, although not my size sometimes 😆 but you can find awesome brands at reasonable prices. You can refreshen your wardrobe at minimal cost!

Published 5 years ago

Great prices great place to shop. Wide variety of merchandise. Friendly help.❤👏🏾👏🏾👏🏾

Published 6 years ago

Published 6 years ago

My sister came down from Nashville to visit. I had some work to do so I suggested she explore some Fairhope shops. She came back home and seemed down. I had to drag it out of her, but she said she came into your store, spent about 30 minutes looking around and was completely ignored. I'd hate to think this is the normal level of customer service you provide.

Published 6 years ago

Published 6 years ago

I’m really big On customer service and I was very disappointed on theirs. The first time I walked in, I was not greeted, spoke to, nothing. I shopped for about 10 minutes then left. Decided to come back because something caught my eye, still no greet when I walked in again. Then I’m at the rack looking and who I thought was a customer because she was all In my space pretty much forcing me to move over so she could put something up and still didn’t ask did I need help with anything.

Published 6 years ago

My daughter and I could have stayed in there several more hours!

Published 7 years ago

Need more 75% off..😂

Published 7 years ago

Great service and clothes! The attendants Sophie and Austen are so sweet and funny

Published 7 years ago

Love this place! A must see place in Fairhope.

Published 7 years ago

Published 7 years ago

I loved the clothes, staff was friendly, and nice place.

Published 7 years ago

Wife loved it!

Published 7 years ago

We always stop at Hertha's when we are in the area. They have the sweetest staff and the best selection of "loved" clothing. It's not unusual to see some high-end pieces in here, so keep your eye out!

Published 7 years ago

It saddens me to say. Every store in farehope we went to greated me with a smile and a hi except this one. Our group came to shop but I wouldn't buy anything there. I admit I was in a t shirt and shorts but I was still well kept. THIS woman came up and said" these are designer clothes, you might find something you like in the back of the store". I felt like I was in the movie Pretty Women. I am soooooo sorry but I would have bought something but not now.

Published 7 years ago

Published 7 years ago

Super helpful and friendly and I found just what I was looking for and couldn’t beat the price. I will def be back

Published 7 years ago

Published 7 years ago

My favorite store

Published 7 years ago

Published 7 years ago

LOVE THIS PLACE!!! Found a beautiful gown for a Mardi Gras ball. Very well priced. The associates working there are so helpful and kind. Nice selection.

Published 7 years ago

Over priced used idem's. Clerk not friendly.

Published 7 years ago

Perfect boutique. I love the wonderful finds. Beautiful upscale clothing and sweet staff.

Published 7 years ago

Awesome. Found some great things at wonderful prices. Friendly and helpful staff.

Published 8 years ago

Nice people
Fair prices

Published 8 years ago

Look for discounts on specific color tags. Sign posted on wall let's you know which colors. Great selection and prices.

Published 8 years ago

Love the selections and prices!

Published 8 years ago

Published 8 years ago

Published 8 years ago

Published 8 years ago

Published 8 years ago

Love this place!

Published 8 years ago

Love Herthas!! Never been very good at figuring out what looks good on me, so I’ve worn a lot of jeans and T-shirt’s. The employees at Herthas are SO helpful - they’ve figured out what I’ll wear style-wise and comfort-wise, updated and upscaled me with comfy, awesome clothes and deals! Never had this kind of service and fun with stylists at non-consignment shops, so I was really pleasantly surprised.

Published 8 years ago

Great selection!!

Published 8 years ago

Reasonably priced.

Published 9 years ago

Published 9 years ago

Great clotjin consignments no junk has the good stuff

Published 9 years ago

Published 9 years ago

Ok selection and prices.

Published 9 years ago

Published 10 years ago

Published 10 years ago

Best consignment shop I have ever shopped. All items high end and most between 20-25 dollars. Color coded and arranged by size. Super friendly help. Would start a group for you so you wouldn't have to hold the clothes. I bought 10 items!

Published 10 years ago

best consignment shopping in Alabama :) great brands great prices A+

Published 11 years ago