Starbucks

Diogba was very polite and professional! I was having issues with the SB app and he was able to get my issue sorted! All the baristas at the location have been polite and patient! This is a very busy location, and though it’s very accessible from the highway, the parking lot it shares with its neighboring businesses is often full, so there drive through often resembles a “Chick-Fil-A” line! It’s usually pretty clean and the music is always on point—which makes the wait not so bad! Said all that to say…expect a bit of a wait if you don’t order ahead, but that’s expected at most establishments nowadays!

Published 2 years ago

I recently visited this Starbucks and had an unfortunate experience. One of my drinks, an iced matcha, was missed, and I had to go up and ask for it. When they eventually made it, the cup was only half full and topped off with whip, which was disappointing.

Additionally, I noticed that one of the drink makers was placing drinks on the counter without calling out the names. This led to a cluttered counter with over 15 drinks at one point, causing confusion and delays for customers trying to find their orders.

I hope these issues can be addressed.

Published 2 years ago

Unfortunately on a few occasions, this location fell short in regards to service. As it is a destination Starbucks for roadtrippers and the every day coffee lover, most locations act efficiently and always offer friendly service. However on multiple occasions this location has stopped offering certain drinks such as Pikes Place and other fresh brews that are staples before lunch time. The orders have been consistently inaccurate with small flaws such as missed dairy choice and flavor (personally being lactose intolerant this is a bit concerning). Having been a part of Starbucks as an employee in the past, noticing the consistent issues is a bit disheartening and know that with people usually in a rush they don’t have too much time to correct order mistakes after long wait times. I hope in the future they do consistently brew their Pikes Place Roast since, to my past knowledge, is a corporate policy to have a fresh batch throughout the day.

Published 2 years ago

Why does this location take so long? I have been to so many Starbucks across the country and this is by far the slowest location I've ever been to. It doesn't matter if it's drive thru or pickup, expect to wait at least 20 - 30 mins everytime. And on top of it, the baristas can be pretty rude too. Just a bad experience most times. I won't go here anymore, I'll just drive a little further to the Cotton location or just go to Dutch or Black Rock now.

Published 2 years ago

This place is always busy, but very inconsistent service. Someone needs to write a better schedule because today was the worst. 2 people working the entire place! Ordered the drive thru and once up to the window sat waiting for someone to acknowledge me. Finally someone came to the window and asked me what I needed!!! I replied, my order. He asked what I ordered and took my money, then reached over and handed me my drink-which had been sitting next to register. He gave no apology for the wait, just said he’s just taking over. Horrible customer service. If I could give zero stars I would. Find a better manager, and train/schedule your team to do better. This isn’t the first time this has happened.

Published 2 years ago

If there was an option for 0 stars they DEFINITELY deserve it. 1 is too much for this Horrible location. Not only is the store very Dirty but they are Out of Stock on Most of their Items. They have the WORST Employees with Extremely Bad Customer Service. Came out to enjoy a Family evening placed an Order for 7 drinks and a few cake pops only to get mistreated by the Employees saying we could not enjoy our food because they wanted to "Go home early" its clear on the glass door they CLOSE AT 10:30 PM but they mentioned they dont follow those hours and they make up their own and because they wanted to go home already they said and I Quote " YOU HAVE A CAR GO SIT IN YOUR CAR" they chose to Bully My Children and ruin a family moment with there Horrible Character and awful worth ethic and I must mention we requested the Manager Multiple times and they said she didnt want to come out because she was sitting in the back and was too tired. These employees are really going to run this location to the ground. We will definitely be filing a report. DO NOT RECOMMEND THIS LOCATION.

Published 2 years ago

Had a great experience with Helen today! I came in to purchase 4 drinks and she did just that, she was very polite and helpful when it came to my partner trying to figure out what she wanted, she made suggestions and even recommend a great new drink that was for energy as we are a working crew! Tastes great!

Thank you Helen! Looking forward to seeing you again!

Published 2 years ago

Many times the dining room is closed. Only drive thru. It’s never consistent here I can never rely on them being open inside, wish I knew before I ordered on app. I would go to a different location if I can find out if dining room is closed. I call they don’t answer. Good people but either dining room closed or restrooms closed. Take out is reliable. Why only here in our location?

Published 2 years ago

Every time I go into this location the tables are always dirty with trash on them and the floor.

Published 2 years ago

Its 830pm on Saturday and supposed to be open but they are closed. This has got to be 1 of the worst SBs. Order ahead constantly not available or gives inaccurate times before submitting order, drive thru wrapped around the building. I have seen sloths move faster than what the employees do. Sucks this is the only actual SB location in Buckeye.

Published 2 years ago

I been living next yo this Starbucks for years and I usually tend to avoid it as my go to SB, I don t know what it is, but they take FOREVER . With drink orders. Tried mobile ordering, still waited an extra 25 minutes after the time they said it would be ready. They will have 3 cars in line and still take forever. Maybe they need more counter space to make orders. They are so rushed the drinks aren t made properly. Starbucks the employees need help in there. Help them out!

Published 2 years ago

I love this Starbucks. I m just very upset with the treatment U received from Tiffany. She was very condescending. I asked questions before placing my order to ensure I was able to get the red cup. She confirmed I could get 2. Long story short she lied to my face about the conversation held and then when I ordered another drink she lied again and said I didn t want one. I had specifically said I wanted to order another holiday drink and she even brought her manager to void my previous order to ring up my holiday drink.She must had been upset because she forgot and lied again and said I did not. I feel like maybe it was a busy day and that s why she kept getting confused but as a customer I know what I ordered she kept denying all conversations which was so weird and frustrating to me. Helen and Male manager per usual are wonderful and kind. I had never met Tiffany until today.

Published 2 years ago

DELICIOUS burgers!! The fries and onion rings were amazing too! The fried pickles and roasted asparagus were delicious too! Services were a little slow but they didnt have many workers available. The womens bathroom was super clean and smelled great. The overall experience was amazing and I loved every aspect of it! I highly recommend it and will definitely return!

Published 2 years ago

Published 2 years ago

Lately, months of May & June, it seems like customer service has gone down. You ask for your drink to be made a certain way & sometimes have to PAY for the extra, and dont receive what you paid for (like sweet cream.) Also, why would you place a flat lid on a drink that has whip cream? The drive-thru wait is taking so much longer as well. I actually loved the fact that the drive-thru line moved so fast compared to a lot of locations, but now they are lacking, and when i pull up to the window, they are not busy in the store, nor is it a long drive-thru line. I just finally had to review at this point.

Published 2 years ago

Published 2 years ago

A little slower but great coffee

Published 2 years ago

Waited 20 minutes for my order - it wasnt fancy. Understaffed.

Published 2 years ago

Why does this location take so long? I have been to so many Starbucks across the country and this is by far the slowest location Ive ever been to. It doesnt matter if its drive thru or pickup, expect to wait at least 20 - 30 mins everytime. And on top of it, the baristas can be pretty rude too. Just a bad experience most times. I wont go here anymore, Ill just drive a little further to the Cotton location or just go to Dutch or Black Rock now.

Published 2 years ago

If there was an option for 0 stars they DEFINITELY deserve it. 1 is too much for this Horrible location. Not only is the store very Dirty but they are Out of Stock on Most of their Items. They have the WORST Employees with Extremely Bad Customer Service. Came out to enjoy a Family evening placed an Order for 7 drinks and a few cake pops only to get mistreated by the Employees saying we could not enjoy our food because they wanted to Go home early its clear on the glass door they CLOSE AT 10:30 PM but they mentioned they dont follow those hours and they make up their own and because they wanted to go home already they said and I Quote YOU HAVE A CAR GO SIT IN YOUR CAR they chose to Bully My Children and ruin a family moment with there Horrible Character and awful worth ethic and I must mention we requested the Manager Multiple times and they said she didnt want to come out because she was sitting in the back and was too tired. These employees are really going to run this location to the ground. We will definitely be filing a report. DO NOT RECOMMEND THIS LOCATION.

Published 2 years ago

Always great coffee

Published 2 years ago

Great place.

Published 2 years ago

Website says they close at 10:30pm wife and I have gone around 10:00/10:15 and they were closed we sat at drive through waiting for 10/15 minutes then decided to leave as we drove to pass the window sure enough they were closed has happened a couple of times we like to get a Starbucks on our way home

Published 2 years ago

Long line but speedy service and they really hook your drink up

Published 2 years ago

Worst drive through ever, I don t know of any other drive through that takes so long. It s always been like this too. Something is definitely wrong. I don t blame the employees though. Usually when something is wrong like this it s the management.

Published 2 years ago

Busy store. As a result, always a long wait.

Published 2 years ago

Clean

Published 2 years ago

Horrible service a bunch of high school kids with no hygiene flies everywhere. And still have an attitude. Expect your drink to be made with the lack of effort and horrible taste

Published 2 years ago

1. Slow. 20m+ wait times. 2. Lobby closed, Mobile only. 3. Doesnt call out orders inside, cluttered counter with drinks that cool or warm back up. Worst location Ive ever been to in the entire United States. Im driving the extra 8miles to Indian Rd from now on. Fire your current manager, get a new one and clean house.

Published 2 years ago

Terribly long drive through and no food items available after waiting 20 minutes in line

Published 2 years ago

One of the worst locations. I truly avoid this location because they have horrible service. Their Wait time is always way too long. They never seem to get my drink right. i usually drive an extra 7 miles to a better location passing this location when possible. Today I was forced to come here because the fry s location didn t have my drink and Estrella has their exit closed. So I order ahead just for them to close their lobby for mobile orders. Meaning you have to go to the drive thru to pick up your order. If I wanted to wait 40 minutes in the drive thru I wouldn t have ordered ahead. I truly hate this location.

Published 2 years ago

Many times the dining room is closed. Only drive thru. It s never consistent here I can never rely on them being open inside, wish I knew before I ordered on app. I would go to a different location if I can find out if dining room is closed. I call they don t answer. Good people but either dining room closed or restrooms closed. Take out is reliable. Why only here in our location?

Published 2 years ago

super disappointed by their bad service they put promotions of 2 drinks for 10 dlls or 4 for 20 and you go for them and they have nothing available ...super bad and another the few drinks they have they give you without ice and super bad ...me improve their service when they put promotions please

Published 2 years ago

Published 2 years ago

Published 2 years ago

Worst Starbucks in phoenix get it together

Published 2 years ago

Unfortunately on a few occasions, this location fell short in regards to service. As it is a destination Starbucks for roadtrippers and the every day coffee lover, most locations act efficiently and always offer friendly service. However on multiple occasions this location has stopped offering certain drinks such as Pikes Place and other fresh brews that are staples before lunch time. The orders have been consistently inaccurate with small flaws such as missed dairy choice and flavor (personally being lactose intolerant this is a bit concerning). Having been a part of Starbucks as an employee in the past, noticing the consistent issues is a bit disheartening and know that with people usually in a rush they don t have too much time to correct order mistakes after long wait times. I hope in the future they do consistently brew their Pikes Place Roast since, to my past knowledge, is a corporate policy to have a fresh batch throughout the day.

Published 2 years ago

Published 2 years ago

Very quick service

Published 2 years ago

I live right by this starbucks and it s sad that i have to drive all the way to the new one by target to get some good service and my drink made right , all my matchas taste like straight MILK im literally paying for just milk at this point, my chais as well, and the customer service is terrible

Published 2 years ago

Very understaffed. These baristas needed some help!

Published 2 years ago

I m happy that this location has the Pumpkin Spice Cold Brew! The location by our house was out! The staff is friendly and the service is fast. I like how the location is very spacious and we can sit for a while.

Published 2 years ago

Good tea

Published 2 years ago

Love Starbucks

Published 2 years ago

In person ordering was down a few days ago

Published 2 years ago

Analise or Anais I m sorry if I misspelled your name but great service she was very polite and was super sweet. She was also very pretty , thank you girl for the recommendation

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Friendly service, excellent product, comfortable atmosphere.

Published 2 years ago

The only dislike is how busy they always are. Whether it be drive thru or inside. It is always busy.

Published 2 years ago

Had a great experience with Helen today! I came in to purchase 4 drinks and she did just that, she was very polite and helpful when it came to my partner trying to figure out what she wanted, she made suggestions and even recommend a great new drink that was for energy as we are a working crew! Tastes great! Thank you Helen! Looking forward to seeing you again!

Published 2 years ago

I love that you can still sit down at this Starbucks

Published 2 years ago

This place is always busy, but very inconsistent service. Someone needs to write a better schedule because today was the worst. 2 people working the entire place! Ordered the drive thru and once up to the window sat waiting for someone to acknowledge me. Finally someone came to the window and asked me what I needed!!! I replied, my order. He asked what I ordered and took my money, then reached over and handed me my drink-which had been sitting next to register. He gave no apology for the wait, just said he s just taking over. Horrible customer service. If I could give zero stars I would. Find a better manager, and train/schedule your team to do better. This isn t the first time this has happened.

Published 2 years ago

Published 2 years ago

I love the crew. Been going there for years and they all know me and my drinks. Always helpful and so inviting.

Published 2 years ago

I recently visited this Starbucks and had an unfortunate experience. One of my drinks, an iced matcha, was missed, and I had to go up and ask for it. When they eventually made it, the cup was only half full and topped off with whip, which was disappointing. Additionally, I noticed that one of the drink makers was placing drinks on the counter without calling out the names. This led to a cluttered counter with over 15 drinks at one point, causing confusion and delays for customers trying to find their orders. I hope these issues can be addressed.

Published 2 years ago

I have good experiences when I come in. I haven t talked to all employees but the few ladies I have spoken to and who have helped me have always been sweet and helpful. I love my Verrado Starbucks.

Published 2 years ago

Published 2 years ago

Exceptional service and friendly staff!

Published 2 years ago

The drive thru at this location is pitiful. I have NEVER experienced a wait like I experienced today at ANY Starbucks anywhere. Unbelievable. After 15 minutes and moving one car length in a line of 10 cars, I wanted to get out of there but of course that was not an option. It took 25 minutes before I was finally at the window! Very frustrating and really inexcusable. You have so many reviews specifically about how poor your drive thru service is over the past year and yet you are not addressing it - obviously. Pay attention. FIGURE IT OUT. My gosh.

Published 2 years ago

This has slowly become the WORST starbucks location in the West Valley. I go regularly, as it is close to home, and over the past months the store has taken longer and longer to make drinks. At almost any other location, and this one used to be as fast, I can order and receive my drink within 10-15 minutes. Now it can take over an hour and a half. I have simply gone home on occsion to return for my drink later. The staff at this store has been slowly whittled away since December - probably to meet labor quotas - so much so that even though the staff are extremely capable, they simply can not keep up with the amount of business anymore, and whoever is in charge at this store doesnt care that my 10-15 minute order can take upwards of 90 minutes. Today, there was some kind of candle making class going on in the lobby, and the staff were struggling to keep up with the regular business, let alone this event that they were clearly not staffed for. Save yourself an hour, drive 15 minutes down the I-10 and get your drinks elsewhere. Whoever is in charge of this store should be ashamed of how they allow both the staff and their customers to suffer instead of making any attempt to address the obviously unacceptable wait times and the vicious understaffing that makes us pay more in time than money. Again, go to any starbucks closer to Phoenix and you will save time over going to this one.

Published 2 years ago

Its a Starbucks

Published 2 years ago

Published 2 years ago

This Starbucks is just as bad as the one on 27ave Thomas. The customer service here is complete trash and so are the drinks. I sat in the drive thru for over 30 min with only 1 car in front of me. By the time I got to the window to get my order they just ignored me. Didnt even open the window at all. I sat there for over 5 min waiting. so I finally just parked my car and went in and grabbed my drink that was just sitting there on the table that no one could just hand me through the drive thru Window like I dont get it. There was 3 people sitting down drinking coffee and no one in line. They had 5 people making coffee. What is going on over here? I wont be wasting my hard earned money at this location ever again. To add, the workers here are EXTREMELY SLOOOOOW . Go to the Starbucks in frys on Watson for better quality and better customer service.

Published 2 years ago

There have been several occasions in which I visit this Starbucks, and the drive thru line takes forever. The food and drinks are good, they follow standard Starbucks protocols, but this location has a lot of room for improvement in regard to pace and quality of service.

Published 2 years ago

Published 2 years ago

You have no idea how happy I am that this finally happened!!! Literally jumping with joy here Update: this Starbucks has been open for awhile now even though it gets pretty busy it s still my go to lol they know me by name now because I ve been coming here so often I love it

Published 2 years ago

They are pretty fast passed and usually friendly!!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Diogba was very polite and professional! I was having issues with the SB app and he was able to get my issue sorted! All the baristas at the location have been polite and patient! This is a very busy location, and though it s very accessible from the highway, the parking lot it shares with its neighboring businesses is often full, so there drive through often resembles a Chick-Fil-A line! It s usually pretty clean and the music is always on point which makes the wait not so bad! Said all that to say expect a bit of a wait if you don t order ahead, but that s expected at most establishments nowadays! Vegetarian options: Available upon request! Dietary restrictions: You can customize anything in-person or on the app! Parking: Can be hit or miss depending on the time of day!

Published 2 years ago

Waited over 15 minutes for 2 ice coffees and we were the only two people in there. Staff was rude when we asked for our money back after waiting so long. Felt bad for the poor overworked barista making many drinks and none of the other staff helped her. She was the only one really working.

Published 2 years ago

Took forever to get two drinks,ordered inside. Questioned man behind counter and received attitude. He was busy making cookies....

Published 2 years ago

Published 2 years ago

Waited 45 mins in the drive-thru :(. Staff is always so kind, I think they just need more people!!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Locked entrance doors at three pm on a Saturday with no sign as to why.

Published 2 years ago

Closed at 3pm on a Saturday

Published 2 years ago

Took them 19 min to get my mobile order when estimated time to pickup was 4 min. They werent busy at all. It shouldnt have taken that long. They werent understaffed either. Not cool.

Published 2 years ago

Published 2 years ago

Friendly fast service

Published 2 years ago

Slow service through the drive thru. Will go back

Published 2 years ago

Worst staff ever, so unhappy and unfriendly. If you dont want to work then you shouldnt have this job. Going back to Dutch

Published 2 years ago

Unbelievably slow

Published 2 years ago

Weve been to this Star Bucks now three times since we live right around the corner and every time we had a bad experience. Once they were understaffed so they closed the inside and you had to wait in the drive through. Another time we thought wed be faster by using the drive through vs going inside but ended up waiting 45min anyway. And last Sunday was the cherry on top. Huge chaos inside and we waited for over an hour to get a simple drink. To be fair staff was always nice and Id argue its not their fault. Doesnt change though the bad experience.

Published 2 years ago

Published 2 years ago

All of the drinks are made improperly, despite the unnecessary wait time. Either they are poorly trained, or are putting such minimal effort into their job that they decide it s not worth doing things the correct way.

Published 2 years ago

Why is it that the drive-thru takes 30+ minutes even when not busy and by the time I get up there my drink is watery and nasty. I ask for light ice but get EXTRA ICE?? HELLO?? also if i wanted my pink drink to taste like straight up battery acid i would ve asked so. this has happened literally everytime i pull up to this joint. if i wanted my pink drink to be red i would ve asked for a red drink literally worst starbucks ive ever been to and it s the closest one to me. yall need to hire better people

Published 2 years ago

Published 2 years ago

Really long waits in drive thru and bad customer service. Every time I visit this Starbucks I wait over 45 mins in drive thru.. bad experience

Published 2 years ago

Published 2 years ago

System said 80-85 minute wait on our drinks. We show up 80 minutes later and our drinks had been sitting there for an hour. We asked for them to be remade and they said we would have to wait an hour. Terrible.

Published 2 years ago

The most rude and incompetent Starbucks I have ever been to.

Published 2 years ago

Store is always clean and well stocked. Never have to wait in line for a long time. They have a good sized covered patio area that is clean. Staff is friendly and helpful with all questions on any special drinks you may want. Parking: Parking lot is small and shared with other businesses so it can be challenging at times but I usually find a spot.

Published 2 years ago

Published 2 years ago

Very slow service Alex the barista had us waiting in line for a long time in drive through and usually the service is fast very disappointing

Published 2 years ago

This location is always packed and it takes forever to get your stuff. Drive-thru line needs to put disclaimers for missing items or not being able to take cash payments BEFORE the drive-thru, not right next to the speaker where you ve already waited through the long line and have cars packed behind you so you can t leave. 4 out of 5 times I come here this is how the service is, and I live right next to there.

Published 2 years ago

Published 2 years ago

Work. Then play!

Published 2 years ago

Would definitely not recommend , Helen and Alex have extreme attitude when I had a redo on my drinks . Would not recommend and they need to be fired .

Published 2 years ago

It took 35 minutes to go through the drive thru with 7 cars in front of me. Not coming back here if I can help it. They need to figure something out here cause it aint workin!

Published 2 years ago

The drive thru always takes so long. Today was the worst. I waited 45 min to get a coffee. I was stuck around that corner and car in back of me otherwise I would of gotten out of the line. The wait times are the worst at this location. Why is the window person taking order and trying to give you your drinks and take your payment. They gotta find a better system there. Its ridiculous waiting in line for 45 min. I have been to other locations and they were really busy with like 10 cars in front of me and i was out of there in 15 min or less.

Published 2 years ago

i would not recommend this starbucks too anyone i know, they take a very long time too take orders and too receive your order. It wasn t very busy but it took me about 40 minutes too get one drink with about 4 or 5 people in front of me,then when i received my drink i asked for caramel around the cup there indeed was no caramel around the cup, they also didn t even have whip so yeah just a lot of things on why i wouldn t recommend this starbucks,if i could put 0 stars i definitely would.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Always busy. Best to order through the apo and do in store pick up.

Published 2 years ago

Just a tad behind in cleaning cou ters and tables. Staff is friendly and drinks come out as expected

Published 2 years ago

**This Is Not A Quick Stop** I have never had the chance to go into the lobby since its always closed. I keep thinking maybe the next time itll be open to just walk in, but nope! Order ahead is shut-off on the app, so of course you get to wait in the drive-thru line for an unreasonably long time. Im unsure how its seemingly impossible to have it figured out at this 1 location yet. To the point it seems like maybe only 2 baristas are ever on shift. Todays stop took 26 minutes :(

Published 2 years ago

Ordered on the mobile app still had a long wait after my ready time

Published 2 years ago

It took 45 minutes to get anything. They were getting people that walked in better service, in and out. Drive thru was as if we had ALL day to wait on us. Never ever going there. again.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Very professional, quick, knowledgable and efficient service

Published 2 years ago

Decided to stop since the drive through was light and took over 30 minutes

Published 2 years ago

Published 2 years ago

The gal was incredibly nice. I dont remember her name but her Mom is a cake pop maker. Lol

Published 3 years ago

Waited / stuck in drive thru for an hour and ten minutes after making a mobile order. Found out they only had three employees working at that time. No apologies were given.

Published 3 years ago

Worst Starbucks ever . Terrible coffee taste, can t order ahead sometimes , always closed

Published 3 years ago

Published 3 years ago

This Starbucks closes lobby a lot and on app they dont allow you to order ahead a lot of the time also. Not sure if they are short staffed but its ridiculous. The drive thru line is always long especially because of this. They need to hire more staff or fix whatever issues they have to run it properly.

Published 3 years ago

Published 3 years ago

Worst experience ever. Waited for mine and my husband s coffee for 20 minutes. We watched the staff(Hagen, Alexia) socialize, while our coffee sat on the counter. Drinks were poorly made. Our blended drinks were not mixed and very disappointing to drink. We requested a refund during the 20 minutes our coffee was sitting on the counter and was very rudely denied a refund. Terrible service, and poorly made coffee drinks.

Published 3 years ago

This is the worst store I have been to. Everytime I order an espresso and a frap in the same order, I am always waiting for one. Why not make them at the same time? And the app says 10-13 min... I get 1 in that time and the other like 30 min later. They always have a line and turn off mobile order alot recently. Nobody acknowledges you when you walk in. Poor management. I have seen so much better efficiency from other stores.

Published 3 years ago

Published 3 years ago

Ever since Dean started working here the lobby is constantly closed! He s rude! Service is so slow! Get it together! We shouldn t be in the drive thru line for over an hour.

Published 3 years ago

Published 3 years ago

Busy, but I got my sandwich quickly. Drinks are much longer

Published 3 years ago

Patio area is absolutely disgusting, walked up with my wife and 2 young children to enjoy after she received a gift card for Christmas and this is what youre offered sitting on the patio. Garbage everywhere,bugs on the ground and old spilled coffee on the ground, tables were thoroughly disgusting hadnt been wiped or sanitized for at least a week. Starbucks wont see another dime from me or my family, this did it for us!! You charge outrageous prices for coffee...yet you cant afford to maintain your patio area? Say it with me PRESSURE WASHER DEEP CLEAN!! SANITIZE!!

Published 3 years ago

I love this Starbucks and love their iced matcha, but what is up with this Starbucks, It s always closed inside and drive thru takes forever. I was waiting 30 minutes in the drive thru some days ago. Then yesterday and the day before we couldn t go inside to order or order ahead??!! Does anyone know what s going on? I live across the street and can t even go to get my favorite drink because it s too packed or can t or order ahead. I m still thankful it s across the street and the iced matcha is amazing!

Published 3 years ago

Inside is nice and spacious. Good for chilling with friends, school work, or job interviews. Drive through line is as long and crazy as you expect from any Starbucks.

Published 3 years ago

Published 3 years ago

Stopped here on our trip home and was hoping the reviews weren t true about the lobby being closed. Unfortunately they were correct. The lobby was closed. On our way up to the door, we heard customers complaining about the wait so we decided to go elsewhere. I m glad we did! We went down the street to the Starbucks at 1910 Pebble Creek. Richard helped us out with a smile even though he was busy. Our drinks came out quickly too! Within 2 minutes.

Published 3 years ago

Ordered ahead in the App and it took over 30 minutes to get my drink. When I finally got it, they gave me a tall when I ordered a rental. Had to wait another 5 minutes for them to fix it.

Published 3 years ago

Services always slow

Published 3 years ago

Published 3 years ago

Published 3 years ago

My favorite Starbucks in west valley

Published 3 years ago

Not sure why but only in the state of AZ do they close mobile ordering and the store to only run drive through. This seems to be a regular occurrence when I dont hit a franchise location. Whats the point of having a lobby or mobile order system if you do not wish to use them. So frustrating! Do better!

Published 3 years ago

I was in the drive-thru for about 30 min to get 2 coffees. This is the most I have waited, and I have been in several Starbucks locations. I should have read the reviews first.

Published 3 years ago

Slow service. Both restrooms ran out of toilet paper and it took them a long time to replenish it.

Published 3 years ago

Published 3 years ago

Always enjoy my choices ... Kid-friendliness: They do have good choices for kids without coffee Food : 5/5 |

Published 3 years ago

To wait 17mins to order two simple drinks and Another 10 mins at the window blows my mind! unfortunately they are the closet one to us and for a fast night coffee run we had to come here but seriously the ONLY Starbucks that ALWAYS takes forever. Also to mention that they had NO ONE inside so what s the delay?? We ve gotten down before as well . SAME! Long waits. You hear everyone complaining. Sadly they don t really care and when mentioned they just say sorry

Published 3 years ago

Slowest location ever if you wanna wait 30 minutes this is the place to go 11/12/23 @8:20am

Published 3 years ago

I should have read the reviews before coming here. I was in the drive thru a little before 9:00pm on Thursday. The line was full of cars and was barely moving. When I finally made it to the ordering speaker I find out theyre closed and are only doing mobile app orders. I asked, can I do a mobile order and come back through the line again? She said nope, were closed and short staff. Drove off mad because I was stuck and wasted 20 minutes in that line. It seems like this happens a lot by reading other peoples reviews. Starbuck manager, if your closing early, please put a sign out before you enter the drive thru so customers dont have to go through the same senerio as me.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

I dont know what it is about this location but they ARE SO EXTREMELY SLOW. Even when you plan ahead- your Mobile order is delayed... even when the line is short at minimum youre expecting to wait in line at least 15 minutes... there was 3 people ahead of me to put in their order. I arrived at 4:09 its currently 4:25 and only one car has had the opportunity to order... I get it when theres one order holding the line up but the window seems to be taking forever with everyone. I stopped in this morning and they werent taking orders at the cashier line? Only mobile and drive through? This place is awful. Every opportunity I give it- I wind up late every time and again I plan ahead. Just head to Dutch brothers and save yourself the headache. It s 4:34 and I m still in line with 2 cars ahead of me. This is ridiculous

Published 3 years ago

30 minute drive to get cappuccino and the espresso machine isn t working? Why even bother to open if you re not serving the main thing?

Published 3 years ago

Starbucks is usually a very safe bet when traveling, but this one was pretty terrible.

Published 3 years ago

I come to this Starbucks at least 3 times a week for my cold brew and bakery items! although drive thru is always packed I can say they never mess up an order and customer service is amazing!

Published 3 years ago

Published 3 years ago

Visited at noon today, long line inside or out. Chose the drive and waited for over 25 min to get from end of building to the window. When I got there it was clear my drink which was ordered via the app had been made much earlier and sitting. I should have asked them to remake the drink it had separated beyond belief. Service was above par. Just wont visit again when this busy.

Published 3 years ago

Published 3 years ago

Oh my goodness worst experience I normally give good reviews but my daughter ordered us some special drinks and 2 of them had clear plastic l was so upset my daughter went in and instead of a refund they just made another one. Called corporate got a 25 gift card... Could you imagine if my daughter would have drank it. Shes 9 months pregnant. It was thick plastic like really. Come on Starbucks get it together you all use to care hire more employees so the others arent overwhelmed

Published 3 years ago

This Starbucks branch offers a satisfactory coffeehouse experience with quality beverages and food. Service is delivered with kindness, if not speed, and the location is popular, often bustling during morning hours. Ideal for those seeking a vibrant environment, but perhaps not suited for a quick morning rush visit.

Published 3 years ago

Never answer there phone and there coffee id never even close to what they make it.

Published 3 years ago

Slowest Starbucks in the valley. Nobody inside and took 25 mins for 4 cars to go thru drive thru.

Published 3 years ago

A good place to sit and refresh while enjoying Downtown Disney. Very friendly staff, good Starbucks food and coffee at reasonable prices. Dietary restrictions: Starbucks dairy free options are always good Wheelchair accessibility: Easily accessible in my chair

Published 3 years ago

Published 3 years ago

Fast and super friendly

Published 3 years ago

Great location, they never let me down. Everyone is very helpful. Very comfortable and welcoming environment if you need to come in and do some work while you sip some coffee. Love love love this location

Published 3 years ago

This Starbucks is never properly staffed, and they always have to close the lobby early, and they turn off the mobile ordering before 8 pm. It is such an inconvenience to go to this store. As a customer, you never know what to expect when you go here

Published 3 years ago

Published 3 years ago

Swung by to run in and grab a coffee, only to find they ve blocked off their register area and have signs up saying you can only order by mobile app or drive-thru! What?!! No reason at to why, but it appeared to be normal for them as the signs didn t look temporary. Plenty of people working behind the counter, so staffing shortage wasn t a reason. Either way, left and went somewhere else. I have the mobile app and use it when the time works for it. But this is Starbucks. A business that is known around the world. You know what to expect when you go to one. This is the first one I ve been to that didn t seem to have itself together. I also checked their info online and it s noted to take orders at the counter. So not sure who s managing this place, but I won t be back.

Published 3 years ago

Published 3 years ago

Went to get the new Pumpkin drink today as it s the first day! I also always order 4 Trenta waters every time i go to this Starbucks. The woman(Susan) at the window proceeds to give me grande sized waters. I ask if I can get Trenta waters and she insists I grab the cup hold of grande waters and says grande . I said No I got Trenta waters. She then says oh we are too busy to make the Trenta waters right now so you have to take these.If you want the Trenta, you d have to come back around and order it I told her but I ordered Trenta she then goes to her coworkers with an attitude and comes back and tells me my scan she processed didn t work. I don t remember her attempting it at all but it has gone though before. I understand if she s new and that maybe there s a simple misunderstanding but you don t say we re too busy to make you a replacement or come back around . I have my daughter who was fussy in the car . I used the long line drive thru for that particular reason. I m not going all the way around for WATER. I don t agree with the attitude and the unprofessionalism from Susan. I just used another form of payment, got my drinks and asked for her name because if it were me on her position, it would be done this exact way.

Published 3 years ago

Clean. Polite. Professional. Always a long line. Their bathrooms are like a crime scene! Dont use them unless you really have to go. Theyre super nasty.

Published 3 years ago

Published 3 years ago

I am Starbucks biggest fan.. avoid this location.

Published 3 years ago

Published 3 years ago

Published 3 years ago

I wait 8 minutes I have canceled my mobile order

Published 3 years ago

Love getting macha

Published 3 years ago

I ve been holding off on this review for a long time hoping something would change but I m just forced to now. The only consistency in this Starbucks is how consistently bad they make their drinks and that s a feat considering their drinks are usually the same across all starbucks. I m not sure what they re doing her but I WOULD NOT waste your time or money. I don t like to leave bad reviews but I had to for how bad they make their drinks here. And I can t imagine they d do anything different from any starbucks but it is CONSISTENTLY bad. Im not sure what they are doing but my drink always has no syrup and watered down. So you re paying $8 for water. NO THANK YOU. Would give negative stars but I can t.

Published 3 years ago

Great service

Published 3 years ago

This is one of the better Starbucks locations on the west side. Decent service and decent seating for those who like to dine in or enjoy studying at Starbucks.

Published 3 years ago

I went there for mothers day and my wife got a free coffee for being a mother. I went there for Fathers day and they didnt do anything for us Fathers. Way to go Starbucks for me feel unappreciated and undervalued that day.

Published 3 years ago

Alex s tone was uncalled for, also the drink was made incorrectly.

Published 3 years ago

Can t make Frappes at 9:40 pm ? That s odd

Published 3 years ago

Barbie !!! Omg delicious it s the pink fraucchino !!

Published 3 years ago

I have gone to this Starbucks for years. For years it has been PAINFULLY slow. Im talking sometimes 30-45 minutes to get your coffee through the drive thru. Solidly for the last month or so the wait times have been amazing. I can get in and out quickly. Im not sure if they have made changes or it is the Dutch Bros across the street taking so much pressure off of them, but 5 stars for the insane improvement on wait times! Thank you!

Published 3 years ago

Published 3 years ago

Published 3 years ago

Outstanding/Great service Sarah, Josh, & Loritza!!! They went above and beyond which almost nobody does nowadays! Thank you for being so kind and warm hearted!!!

Published 3 years ago

This

Published 3 years ago

Been going here for about three months since I moved to the area. Staff is always friendly! But its a 50/50 chance if my drink is made right. I have to say at this point I wont be stopping by anymore. Its unfortunate because Ive never had issues at any other Starbucks my entire life. East coast or West coast.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

The first barista very nice but when I asked for sweetener for my coffee, the second barista was rude and a bit condescending

Published 3 years ago

Passing through Phoenix and stopped at this Starbucks, ordered 2 hot mochas and they re tepid. It s like I let it sit for 30 minutes and barely warm. This was the last Starbucks heading out of Phoenix, the next Starbucks is 150 miles away, so I ll have to drink it like that. I should ve tasted it before I left.

Published 3 years ago

Usually this place is amazing and I have made good acquaintances with the baristas there since I go so often. Today someone I hadnt met yet helped me out, and I asked for oat milk instead of coconut milk with blended ice in my grande pink drink. I got to the window and the treinta drink looked water based, so I asked if it actually had oat milk in it. The guy went Uh, yeah! Have a nice day! So I just let it be and drove off to avoid stressing everything during a rush. Like, whyd you have to fib, though? I had asked for a change in ingredients to help my GERD, and while water based helped a little, I think the actual order would have helped better.

Published 3 years ago

I recently visited Starbucks and ordered a delicious drink and two bakery items, a cake pop, and a chocolate croissant. The food was fresh and tasted great, and the staff was friendly and welcoming. However, the wait time was longer than expected. I had placed a mobile order, but I still had to wait in the drive-thru line for about 20 minutes before receiving my order. While the wait was a bit disappointing, I appreciate that Starbucks has a mobile order system that makes it easy to order and pay ahead of time. Despite the wait time, I had an enjoyable experience at Starbucks. The location is convenient. The drink and bakery items were delicious, and they hit the spot perfectly. Overall, I would recommend Starbucks for its great food and friendly staff. While the wait time was longer than expected, the mobile order system is a convenient option for those on-the-go. Next time I ll definitely just pick it up inside. Thank you, Starbucks, for providing a great experience!

Published 3 years ago

Published 3 years ago

Published 3 years ago

Yo busy the stuff need more attention on the orders

Published 3 years ago

Caleb and Josh are two of the most kindest people you will ever meet and will have you leaving with a smile and more faith in humanity. thank you for the kindness you bring to the community and Starbucks!!

Published 3 years ago

This location is always so busy. Theres a line of cars at all hours. If I ever want something from this location, I try to order ahead on the app. It also seems like theyre out of things a lot. Maybe the Dutch Bros that just opened across the street will help with the lines.

Published 3 years ago

Published 3 years ago

Love going to this Starbucks. Sometimes theres long waits but thats fine. Friendly staff and always perfect taste to my Starbucks

Published 3 years ago

This is the only Starbucks that always seems to not get my drink right!! Every other Starbucks gets it right I don t understand why this location doesn t?! So inconvenient when it s only 1 of 3 locations here in buckeye

Published 3 years ago