Subway

It was the worst experience I’ve ever had with customer service. The experience was so bad that I will have no choice but to post a review online so customers will be weary of what to expect when walking into this particular establishment. I ordered our lunch online because we only have a 30 minute lunch break. I walked in at exactly 12:30 when I received notification that my order was ready. As I approached the pick up counter Jose who was the employee in charge of handing out online pick up orders asked for my name. When I checked out as a guest, the subway app did not ask for my name so I assumed I just needed my order number ready which I did. Unbeknownst to me my phone had automatically filled out that portion but added my son’s name instead of mine. When I gave my order number to Jose he proceeded to explain that the order number meant nothing and he needed a name. Again I didn’t know I had to use any of my 2 sons names so I asked Jose several times to just check the order number which he refused. His attitude was very dismissive so I asked what were my options because I had already been charged for my order and I had received confirmation that it was ready. Another female employee attempted to assist but again her attitude was dismissive as well. It was basically if your name isn’t in our system then you weren’t charged so resubmit your order. I explained again that I was already charged and she went as far as denying I was. She then proceeded to read out the names on their system for online orders and 2 of the names she called out were Andrew and David which coincidentally are my 2 son's names. I told the female employee who I can only assume was the lead in charge, to check order numbers for those 2 names. Andrew’s name turned out to be our order. This whole situation could have been resolved in a minute had Jose checked the number order like I asked but instead it took away 15 minutes of our lunch time. At the end Jose could and would not admit to his poor customer service but instead went as far as trying to argue how they work which at the end as a customer is irrelevant. He tried to justify his quality of work over the quantity of orders they had at that moment which at the end is redundant because quality should never suffer due to any employees lack of awareness in the field which he should have been properly trained for.

Published 2 years ago

There’s a gentleman preparing my food call “New to the team.” Not very professional, he simply used a a food sticker as a name tag. Funny guy, not the LOL type of funny.

I used the restroom, the toilet is quite awful, see attached photo.

4/16/24 update. Restroom is now simply blocked. That’s their solution.

Published 2 years ago

Came during the nightshift (3am) to get a sandwich. Store was not clean and employee was just sitting around eating. Yet when I asked for a napkin to dry my hands an employee came out from the back to help me but was sent back by the "on break" employee who claimed they don't take breaks. But he continued to provide rude service with an attitude. Then told me it was cash only. When I paid him he just handed me the sandwich bag and when I asked for a recipe he told me he would write one. So he wrote the calculations on the paper. I asked for his store number = 28063 and his managers name which he replied with Jose but when I asked for his last name, he said he didn't know it and that I could come back in the morning when he comes in. I explained what occurred to my friend who had been waiting in the car. So my friend then goes in to get her sandwich (after he came outside to vape and saw us together in the car) and reported back to me that she paid with card and he was polite to her. According to her receipt his name is Lance.

Published 8 years ago

This one deserves my 5 stars rating. This Subway is a little far from my home but I don't mind driving a little more to come to this one. I especially like how they pack my online order. It was best among the other Subways I visited. The staff are friendly and pleasant.

Published 3 years ago

Was dirty, worker was rude, sandwich was made sloppy and it didn't taste good either. I'm feeling that might have been my last visit to subway.

Published a year ago

This store is ALWAYS clean, morning manager and staff are so nice and friendly. My online orders are always ready and correct.

Published 2 years ago

Ordered a sandwich from here through uber eats, the added raw bacon the sandwich

If you hate your job go get a new one. This could make people sick.

Literally cold and slimmy sandwhich

Published 3 years ago

06/04-Need better workers. Tattoo arms, glasses. Starting arguing with herself. First, this is a sandwich store. Why is it open without a toaster? Second, I never gave her any issue. I actually apologized for missing the sign....... if you're gonna hire ex-cons. At least the ones who know their own place

Published 2 years ago

Was dirty, worker was rude, sandwich was made sloppy and it didn't taste good either. I'm feeling that might have been my last visit to subway.

Published a year ago

Published a year ago

Published a year ago

Published 2 years ago

Published 2 years ago

This store is ALWAYS clean, morning manager and staff are so nice and friendly. My online orders are always ready and correct.

Published 2 years ago

Published 2 years ago

It was the worst experience I’ve ever had with customer service. The experience was so bad that I will have no choice but to post a review online so customers will be weary of what to expect when walking into this particular establishment. I ordered our lunch online because we only have a 30 minute lunch break. I walked in at exactly 12:30 when I received notification that my order was ready. As I approached the pick up counter Jose who was the employee in charge of handing out online pick up orders asked for my name. When I checked out as a guest, the subway app did not ask for my name so I assumed I just needed my order number ready which I did. Unbeknownst to me my phone had automatically filled out that portion but added my son’s name instead of mine. When I gave my order number to Jose he proceeded to explain that the order number meant nothing and he needed a name. Again I didn’t know I had to use any of my 2 sons names so I asked Jose several times to just check the order number which he refused. His attitude was very dismissive so I asked what were my options because I had already been charged for my order and I had received confirmation that it was ready. Another female employee attempted to assist but again her attitude was dismissive as well. It was basically if your name isn’t in our system then you weren’t charged so resubmit your order. I explained again that I was already charged and she went as far as denying I was. She then proceeded to read out the names on their system for online orders and 2 of the names she called out were Andrew and David which coincidentally are my 2 son's names. I told the female employee who I can only assume was the lead in charge, to check order numbers for those 2 names. Andrew’s name turned out to be our order. This whole situation could have been resolved in a minute had Jose checked the number order like I asked but instead it took away 15 minutes of our lunch time. At the end Jose could and would not admit to his poor customer service but instead went as far as trying to argue how they work which at the end as a customer is irrelevant. He tried to justify his quality of work over the quantity of orders they had at that moment which at the end is redundant because quality should never suffer due to any employees lack of awareness in the field which he should have been properly trained for.

Published 2 years ago

First time try this location, disappointed…
Bread very dry looks like keeps at least 2-3 days . Will not try again.

Published 2 years ago

Published 2 years ago

The manages is so rude and always has a bad attitude

Published 2 years ago

06/04-Need better workers. Tattoo arms, glasses. Starting arguing with herself. First, this is a sandwich store. Why is it open without a toaster? Second, I never gave her any issue. I actually apologized for missing the sign....... if you're gonna hire ex-cons. At least the ones who know their own place

Published 2 years ago

Rude staff a medium sized guy getting angry on customers by banging the oven door as I asked for an another subway. Training of the staff on how to speak with customer is the main thing yourl need to do or else one day You guys might get shut down bcz of ur staff .

Published 2 years ago

There’s a gentleman preparing my food call “New to the team.” Not very professional, he simply used a a food sticker as a name tag. Funny guy, not the LOL type of funny.

I used the restroom, the toilet is quite awful, see attached photo.

4/16/24 update. Restroom is now simply blocked. That’s their solution.

Published 2 years ago

I ordered a sandwich and the girl makiing my sandwich was very rude, I asked her if she was ok, because I ordered extra toppings and she rolled her eyes at me. I asked her that I was sorry for asking. Didn't think it was such a problem.

Published 2 years ago

Worker was really rude while I was trying to ask a question

Didn't warm up the chicken when I asked about it

Was over charged for a combo and a soda

Published 2 years ago

Worst experience ever! Placed a door dash order and half of my order was forgotten. When contacting the store, it took me three attempts to actually get a human on the phone. When somebody answered, it was answered by a “yeah?” I asked if I was speaking with SUBWAY, the kid answered back saying “yeah”. And he continues to go on and talk about chips that they didn’t have. I told him he was speaking to the wrong person, and I had an issue with an order. He could not handle the phone call Said he was gonna put some other girl on the phone. The “girl” comes on the phone and she was just as useless. Told me just to call DoorDash to get my money back or I could come tomorrow to pick up my order. Acted as if she was unaware of the order. They said that they had no management there. This is what “fast food” is going to become. Completely overpriced and incompetent people for a high pay and the customers paying those high prices suffer. I just wanted them to know that an order was incorrect. Then, the only sandwich that was delivered, wasn’t even correct. DoorDash was no better as the Dasher who delivered the food didn’t speak any English so I was unable to explain to him what was going on. The receipt on the bag he handed me clearly showed two sandwiches. But that’s a complaint for DoorDash. I would not recommend going to this location! It is ran by a ton of incompetent children.

Published 2 years ago

I do online orders here to get the specials is always nice. The only thing so far is they put too little ham, turkey, or chicken on the sandwiches. I felt like I ordered a veggie sandwiches with a little bit of turkey. This Subway needs to do a better job.

Published 2 years ago

Should they change their time? I went to subway like 2 min ago Jan 13 2024 at 8:57pm and all their doors were locked but they had open sign on. Do they actually close at 9pm now and not 10?

Published 2 years ago

Workers ignore you and take forever to take the order. They don’t listen to the instructions for the sandwich, they seem not to care about working there.

Published 2 years ago

I just left this location after standing in front of three people working and not one of them took the time to acknowledge myself or my daughter standing there for a good 3 minutes. They were all doing something but there was no hello,we will be with you in a few nothing there was just eye contact made despite us being the only one's in there.. No customer service at all!!! I just left.

Published 2 years ago

El servicio estuvo excelente la señorita que me atendió fue muy amable y la comida fue preparada con amor el UNICO INCONVENIENTE fue que ahora cubrieron las bandejas donde podíamos ver las carnes y el estado en el que estaban y entiendo que supuestamente es para que el frío no escape y mantener eso a una temperatura mas estable pero mínimo hacerlo transparente o de alguna manera que se pueda abrir o cerrar la experiencia de prepararte su Subway es poder ver todos los ingredientes que pondrás en El

Published 3 years ago

Ordered a sandwich from here through uber eats, the added raw bacon the sandwich

If you hate your job go get a new one. This could make people sick.

Literally cold and slimmy sandwhich

Published 3 years ago

Amazing love their subs

Published 3 years ago

Puros profesionales
Pero el día de hoy,tuvimos una mala experiencia. Conque, no avisan que no tienen hielo,para las sodas.,como ven y que piensan.

Published 3 years ago

Mmmmm fresh mozzarella

Published 3 years ago

The first couple times I came here it was fine...its always clean and everyone is super friendly but this last time I went, my sandwich was like 80% bread. It was such a disappointment. They skimped out on everything from the turkey to the veggies. Next time I crave Subway, I'm going any other store but here. Total rip off.

Published 3 years ago

the multi gain doesn't look fresh
the tuna was so little
the chicken strips, you cant even see it they just out more veggies

Published 3 years ago

One of the more spacious, cleaner, and better quality Subways I’ve been to. The gal who helped me at the counter was courteous and professional - sub tasted good as expected. Thanks y’all!

Published 3 years ago

Muy amable su personal y muy limpio el lugar .todo muy fresco..se antoja un sandwich....!!

Published 3 years ago

Published 3 years ago

Published 3 years ago

This one deserves my 5 stars rating. This Subway is a little far from my home but I don't mind driving a little more to come to this one. I especially like how they pack my online order. It was best among the other Subways I visited. The staff are friendly and pleasant.

Published 3 years ago

Buena atención

Published 3 years ago

Published 3 years ago

This Subway in west Alhambra is consistent and friendly probably one of my family's preferred Subway locations. The staff is friendly and the restaurant is clean. They prepare the sandwiches with care and have been consistent each time we have visited. All the menu choices are available each time we have stopped in, which has not been the case at other Subway locations. Overall a good choice when looking for a clean and friendly sandwich shop.

Published 3 years ago

Cool little place to go eat. They have a great variety of sandwiches

Published 4 years ago

Published 4 years ago

The new sandwich was nothing amazing I was expecting more.

Published 4 years ago

Published 4 years ago

Really good and clean, the workers were good. The only issue problem I had was that the drinks in the bubbles tasted rotten as of they were left overnight.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Tasty!!

Published 4 years ago

It's a Subway..... kinda all the same. BUT... the folks on the line were solid and funny. Seemed like good people.

Published 4 years ago

Got me the spicy Italian . Employee she was nice and friendly.. the bearded man was cute to look at behind the counter lol.. place was empty n clean ..

Published 4 years ago

Fastbservice but little on the expensive will look into something more modest

Published 4 years ago

I love coming here for lunch during the week, the employees are especially during the lunch rush. Even when a customer is taking awhile or asking questions they are quick to help them so they can keep the line moving. The sandwiches are always great as well!

Published 4 years ago

Always have a great meal from there.

Published 4 years ago

It's so 👍 good!

Published 4 years ago

You guys need to give Chris employee of the month because it was great service hands-down excellent service highly recommended

Published 4 years ago

Published 4 years ago

Published 4 years ago

Got the roast beef today and 30 min later I started to feel nauseated and started to 🤢

Published 4 years ago

Published 4 years ago

Published 4 years ago

Did the mobile order through the app to get the buy one foot and get another at 50%. The sandwiches were delicious. The friendly service was great, therefore I left a tip.

Published 4 years ago

love this place.

Published 4 years ago

I've been disappointed for some time now. Below average quality and service. The sandwiches even look "poor."

Published 4 years ago

These employees are literally the worst ever! My advice is to go to a better sandwich shop. spending 12 bucks on 1 sandwich, can get you a much better experience elsewhere.

Published 4 years ago

Clean, semi busy, friendly, quick service, minimal outdoor seating, and plenty of parking. Jamba juice is across from them and Starbucks is at the corner so you can satisfy your hungry and thirst.

Published 5 years ago

Bought a breakfast sandwhich 1 time and the egg was stale when I would bite into it the egg would start to crumble I had to throw it away a couple months later gave them another try and got and egg and Steak and the steak tasted sour who knows how old the egg and steak were it was a second time waste of money. I would recommend going to a different Subway.

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Great service at this location

Published 5 years ago

Published 5 years ago

Published 5 years ago

Lone was long but it went fast and everything was so delicious

Published 5 years ago

Food was good but don't go there if it's half hour before they close as u don't get good service or greeted at all. They get pretty upset if you nd get treated like ur intruding at the last minute. Aah..

Published 5 years ago

Not friendly at all i felt like i was imposing on them worst customer service will never go back 1st and last

Published 5 years ago

Published 5 years ago

The sandwich was good but the customer service is not good. The girl at 1:00pm hates her job! Not very friendly and rude. I won't be going back to that location.

Published 5 years ago

Always on top of things. Speedy services. Friendly workers

Published 5 years ago

Published 5 years ago

Great service and yummy sandwiches!

Published 5 years ago

Published 5 years ago

Published 5 years ago

El trato es amable y la comomida muy saludable y accesible

Published 6 years ago

Published 6 years ago

Nice 👍 and very clean 👍

Published 6 years ago

Published 6 years ago

Published 6 years ago

It's a Subway, but this one stays open later than the other ones in the area. Not much else to say about it than that.

Published 6 years ago

Published 6 years ago

Published 6 years ago

It was my first subway ever . i like it . it was great

Published 6 years ago

Hv eaten here alot but since the virus sandwiches sre pretty tasteless.

Published 6 years ago

Very nice customer service.,clean friendly people🙂🙂🙂🙂🙂

Published 6 years ago

EXTREMELY DISTRESSFUL AND RUDE EMPLOYEE WITH AN ATTITUDE!!! The absolute worst, most flagrant display of a lack of respect or appreciation of a person attempting to patronize an establishment. I have been coming here for some time; but never again. The man was hostile.

Published 6 years ago

Published 6 years ago

This place always takes good care of me. Friendly staff and the place is always clean. Keep it up subway.

Published 6 years ago

Good service, it has a nice patio section outside to eat. We had a free cookie with the survey.

Published 6 years ago

what you ask for , you get

Published 6 years ago

Ordered sandwich.Did not find it very tasty.

Published 6 years ago

One of the best Subways I ever been to my entire life.
The staff are very nice and friendly. They're quick on their feet and always ready to help. The food is nice and fresh and it's my new go to for lunch. But most importantly it's a place with the kind hearts. I've had numerous occasions where I'm making an order only to forget my wallet or my card to pay for lunch. Telling them to hold it until I can get someway to pay for it, they once even helped me out. I've never been so blessed with luck and kindness that's around that place.
And that spans to even most people of the customers. The first time I forgot my card to pay for lunch I was shuffling thinking how I can pay without my physical card and while doing so an anonymous person who I didn't didn't get to see payed for it. I've never been so thankful at that moment in a very long time.
This is a great place to eat for lunch, I can't recommend it anymore than I do now

Published 6 years ago

Published 6 years ago

Good fast sandwich place

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Fresh food and fast service clean and we'll tosted when it comes to the sanwich

Published 7 years ago

Published 7 years ago

I do not recommend this place for a delivery- ubereats, postmates , etc . Beware . I have placed an order at a very un busy time (4 am ) , it took them over an hour to make two sandwiches opposed to 15-30 minutes . They kept delaying the order and delivery partner actually had to sit there and wait . I do not know what that business is going through but they need to get it together . Waited over an hour for some ... fast food

Published 7 years ago

The attendants very angry, no have patience. Is obviously with they hates the job.

Published 7 years ago

Published 7 years ago

*Helpful ppl during lunch*
*quick in *quick out* ,,, 👷‍♂️
(very limited seating)🤔
Need to Expand, seating,...
somehow...
**Open 2r hrs! **Love, that!😄

Published 7 years ago

Breakfast sub love it

Published 7 years ago

i went here this morning，there ’s old Mexican lady had so bad attitude, she did not put any sauce in the sanwich, and did not toast it！so bad！

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Really rude staff. Young Pakistani dude with glasses is the worst- won't even acknowledge you. Skimpy with toppings. Stale bread. Refused to change gloves after touching phones, etc. Everyone really hates their job here. Don't bother. I actually wonder who owns this place. Please do better.

Published 7 years ago

6 inch tuna with avocado on honey oat with light mayo. 😘

Published 7 years ago

Published 7 years ago

This place is good for a healthy quick bite

Published 7 years ago

Good food friendly staff

Published 7 years ago

Published 7 years ago

I like to come to subways once in a while specialy when Im trying to watch my diet. The have good sandwich options.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

The girls that work there are so rude and very messy, went today around 1:45 pm. They make it obvious that they hate their job. They look angry that a customer walks in. Very uncomfortable. So young and so miserable "Sad". Cheer up or call off. I just don't understand how all of them are so rude at the same time. There was 2 guys the 1 at the register and another young man he was the only polite and helpful person in there. The should of put a closed sign for 5 minutes and prayed.

Published 7 years ago

Published 7 years ago

Great can't beat it I always eat there at least once a week thank you.

Published 7 years ago

Good service..nice clean.. And the sandwich was excellent. Almost better than if I would have made it myself

Published 7 years ago

Published 7 years ago

Published 7 years ago

na

Published 7 years ago

Published 7 years ago

Service was wonderful and every fast thank you Vero

Published 7 years ago

Published 7 years ago

Published 7 years ago

By farthe worse Subway I have ever visited. The young girl who is working there has absolutely no idea of how to prepare a simple wrap. Took 10 mins to prepare and at the end she could not close/wrap up and tells me if she could take some off & put aside for me?? Bacon she burned and added on to the wrap, a nice black burned bacon strip.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Good sandwiches

Published 7 years ago

Published 7 years ago

I like going to different restaurants.

Published 7 years ago

Some are clean and some are dirty

Published 7 years ago

Published 7 years ago

Published 7 years ago

Good

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Mala atencion por la noche de parte de las mujeres

Published 7 years ago

Is Subway's pretty good they have a lot of new things are you tired Avenger fast food come here ,

Published 7 years ago

Published 7 years ago

Super good 😊😊😊😊😊😊😊😊😊👍👍👍👍👍👍😋😋😋😋😋

Published 7 years ago

Published 7 years ago

Open 24hrs! Fast friendly staff. Restaurant always clean and organized. Great spot for a good tasting sandwich.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Great for a quick bite

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Excellent

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Great place. The employees were fast service. Friendly employees unlike other subway I've gone too before. Do recommend to eat here.

Published 7 years ago

A bit over priced but it is healthy

Published 8 years ago

Published 8 years ago

Good service

Published 8 years ago

Very nice staff, very accommodating.

Published 8 years ago

Delicious food

Published 8 years ago

Published 8 years ago

Published 8 years ago

Good service

Published 8 years ago

Published 8 years ago

Good store, but please fix your phone lines.

Published 8 years ago

Published 8 years ago

Very goid service nice helpful

Published 8 years ago

Published 8 years ago

Published 8 years ago

Great Service, And Very fresh!!!

Published 8 years ago

Muy limpio

Published 8 years ago

Eat at this place every other day. Great staff

Published 8 years ago

Great sandwich... Even in the middle of the night.

Published 8 years ago

Published 8 years ago

Worst Service ever by the employee named Dabby he was so rude and shouldn't be working there no customer service skills when we walked in the restaurant he totally ignored us and went to the back then another employee helped us he came back out and had this attitude like he didn't want to help us or even work. When he was ringing up my order he just had such an attitude and poor customer service. Get rid of this guy.

Published 8 years ago

Published 8 years ago

I used to eat here when I was a student, but in the past few years it's seems like they cutting down on everything little by little

Published 8 years ago

It's a decent place, but a little too many ants at night...

Published 8 years ago

Published 8 years ago