Carl’s Jr.

I went to Carl’s tonight, was the only car at the drive thru nobody in the lobby. I ordered my food everything was fine the guy at the window gave me a small bag that should have had 4 burgers and 2 fries. I asked him if ALL my food was there and he said yeah and walked away from the window. So I went home, when I took the food out I was missing food. I called, they knew exactly who I was because I heard the guy said “I think it’s the lady from the drive thru” the supervisor got on the phone and I explained what happened, she said oh you can come another day for your food. Why would I want to go ANOTHER day for my food if I went because I was hungry right now!! Of course I got upset so I asked for my $ back and she said I would have to come inside to get my money. I told her I was going to do a charge back with my bank she said to go ahead and hung up. It’s not like they were busy, the place was literally empty! NEVER GOING BACK AGAIN!!

Published at 3 months ago

I placed an order and received the wrong order. When I tried to knock on the door to get it fixed, I was told to go thru drive thru. When I got to drive thru I was asked to wait till I got to the window to show my receipt and food. Once at the window they realized it was wrong and said a new order would be made. Spent an additional 15 minutes to wait for my food and to top it off the girl handing my food was rude.
I really would have like a to tell you it’s unfortunate that I spent more than 30 minutes.

Published at 8 months ago

Carl's JR. Gives the greatest customer service. They make you feel welcome once you enter the door. The restaurant is very clean and free of clutter.

Published at 2 months ago

Been going here for a long while now, the staff is very friendly and have great customer service. They are more than willing to help you out and I never had a bad meal at this location!

Published at 6 months ago

The ladies here provide stellar customer service, they were fast & efficient, the store was clean & I live up the street so I will DEFINITELY be back!

Published at 3 months ago

Moe is the best, under their management this locations service and attitude has changed drastically. Moe always puts the customers needs first, doesn't fuss over customized orders and ensures the team is delivering high quality service and results.

Published at 7 months ago

Luis always serves me and does a great job every time! All the staff is VERY attentive and welcoming! They work very efficiently I always leave happy with their service, genuinely.

Published at 6 months ago

I am very dissatisfied with the manager. She made it uncomfortable for the employees and my experience. I asked for a minute and as soon as I was ready I get a very angry response. I felt very rushed and condescended. I normally let things go, but this one rubbed me the wrong way. I get to the window and her employee was nice. We get our food and my wife tastes her orange Fanta and it was disgusting! It was flat, and it seems they need to fix the soda machine. I for one am not coming back to this one even though I live near this one.

Published at 7 months ago

Amazing quality food, super fast service, very friendly with customers and are always clean and welcoming.

Published at 24 days ago

Published at 24 days ago

The manager at the Carls Jr at 13011 Harbor Blvd in Garden Grove that I went to was so very helpful with me as I was new at using the app. He helped me with my order and using the app. I really appreciate everything he did for me as to another Carls Jr I went to a very long time ago was not helpful at all since Im handicapped and have a service dog that was with me. Thank you very much to that manager at this Carls Jr location 13011 Harbor Blvd in Garden Grove.

Published at a month ago

This place is so clean and nice. The service here is really quick and they attend you fast. The food is always delicious and warm when I order and get it. I recommend coming here whenever you are hungry.

Published at a month ago

When visiting CA you must eat there once. So much better then the national chain stores

Published at a month ago

10/10 Absolutely love this place!! Everyone there is so friendly, especially Luis! Goes out of his way to always make everything better Great Experience and enjoyed every minute of it! Love it.

Published at a month ago

Great manager. Poor staff

Published at a month ago

Carls jr gave me best food what like.l like there veggie burger and chicken Vegetarian options: Meetless item Food : 5/5 |

Published at a month ago

Carls JR. Gives the greatest customer service. They make you feel welcome once you enter the door. The restaurant is very clean and free of clutter.

Published at a month ago

Published at a month ago

The food wasnt good been coming to carls for years this was new because I was in the area not good one for me...

Published at 2 months ago

Published at 2 months ago

Published at 3 months ago

I went to Carl s tonight, was the only car at the drive thru nobody in the lobby. I ordered my food everything was fine the guy at the window gave me a small bag that should have had 4 burgers and 2 fries. I asked him if ALL my food was there and he said yeah and walked away from the window. So I went home, when I took the food out I was missing food. I called, they knew exactly who I was because I heard the guy said I think it s the lady from the drive thru the supervisor got on the phone and I explained what happened, she said oh you can come another day for your food. Why would I want to go ANOTHER day for my food if I went because I was hungry right now!! Of course I got upset so I asked for my $ back and she said I would have to come inside to get my money. I told her I was going to do a charge back with my bank she said to go ahead and hung up. It s not like they were busy, the place was literally empty! NEVER GOING BACK AGAIN!!

Published at 3 months ago

Chicken sandwich is the best and their fries Parking: Food is very good Food : 5/5 |

Published at 3 months ago

The chicken sandwich was really good Kid-friendliness: They never get mad and are always nice to people Food : 5/5 |

Published at 3 months ago

The burger was amazing I would recommend coming her.

Published at 3 months ago

Very fun with delicious food Kid-friendliness: I was able to order without problems even though I m a kid Food : 5/5 |

Published at 3 months ago

Nice I like

Published at 3 months ago

Great service , quick and on time with the order would recommend this Carl s Jr

Published at 3 months ago

The ladies here provide stellar customer service, they were fast & efficient, the store was clean & I live up the street so I will DEFINITELY be back!

Published at 3 months ago

Super clean place and the food was really good .

Published at 4 months ago

I love the stuff here becuase they are so nice and respectful I really like the food here and the place it really clean and the restaurant too Vegetarian options: They a lot of options what do you Dietary restrictions: They have option for Vegetarian Options Parking: It a lot of parking Kid-friendliness: I love it Wheelchair accessibility: It easy to get around

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Used the drive-thru, so there is no atmosphere. Bought the new 2 for $6 chicken tender wraps for my son, he loved them! Parking: Plenty of parking Wheelchair accessibility: There are 2 handicap parking spots. The doors are not automatic.

Published at 5 months ago

workers very nice

Published at 5 months ago

luis is a good general manager very cool and sweet :)

Published at 5 months ago

Parking: there is good parking spaces. Kid-friendliness: Luis is a very good employee, he has good costumer service, very generous and kind. Would absolutely come again Food : 5/5 |

Published at 5 months ago

Luis always serves me and does a great job every time! All the staff is VERY attentive and welcoming! They work very efficiently I always leave happy with their service, genuinely.

Published at 5 months ago

Food is good

Published at 6 months ago

Food was good! Store was clean! People were friendly!!

Published at 6 months ago

Published at 6 months ago

Luis and Eva awesome worker

Published at 6 months ago

Great service!!!

Published at 6 months ago

Very Happy With How Clean It Is. Parking: Many Spaces Large Spaces Kid-friendliness: Nice Friendly

Published at 6 months ago

Published at 6 months ago

Moe was great and very nice!

Published at 6 months ago

Kind people , clean, price is good ,and clean ,Jack needs to clean up their fast food places finger prints on the windows bathrooms smells ,NO EXCUSE FOR ANY BUSINES TO BE DEFUNCTIONABLE !!! KEEP UP THE WORK CARLS EMPLOYEES

Published at 6 months ago

The service is good

Published at 6 months ago

Kid-friendliness: Lemonade was really good & refreshing. Place was nice and clean and organized. Friendly & prompt service. Burgers fresh and tasty. Food

Published at 6 months ago

Food was outstanding. Perfect communication. This is why I love coming to carls!

Published at 6 months ago

Food and service was fast and pleasant. The manager Luis was attentive and very nice. Great customer service.

Published at 6 months ago

Amazing! I love this place!

Published at 6 months ago

Food was great and the personal where so nice

Published at 6 months ago

Very good customer service

Published at 6 months ago

Published at 6 months ago

Been going here for a long while now, the staff is very friendly and have great customer service. They are more than willing to help you out and I never had a bad meal at this location!

Published at 6 months ago

Moe is the best, under their management this locations service and attitude has changed drastically. Moe always puts the customers needs first, doesnt fuss over customized orders and ensures the team is delivering high quality service and results. Dietary restrictions: Custom order: well-done fries and burgers (with no special sauce sub Santa Fe Sauce).

Published at 6 months ago

Double cheeseburger with coupon. Drive through. Vegetarian options: Not a good place for vegetarians Dietary restrictions: Its not so good for gluten-free, either.

Published at 6 months ago

Luis the manager was awesome. Provided outstanding service to us as well as other customers that I had observed. Thank you Luis Parking: Avaiable Wheelchair accessibility: Available

Published at 6 months ago

Luis the GM was great. Thank you Kid-friendliness: Luis was awsome Food : 5/5 |

Published at 6 months ago

The service is good and the food is very pleasant... I liked the attention of Mr. Luis Raymundo

Published at 6 months ago

Omg the best carl s jr ever!!! Luis is such an attentive manager and the employees are so nice. Food was so fresh, fries were so fresh it burnt my tongue.

Published at 6 months ago

Parking: Easy access Kid-friendliness: Respectfully funny Food : 5/5 |

Published at 6 months ago

Published at 7 months ago

Excellent service, great food. Always done right .

Published at 7 months ago

Published at 7 months ago

Luis is very helpful every time burgers are always delicious

Published at 7 months ago

I am very dissatisfied with the manager. She made it uncomfortable for the employees and my experience. I asked for a minute and as soon as I was ready I get a very angry response. I felt very rushed and condescended. I normally let things go, but this one rubbed me the wrong way. I get to the window and her employee was nice. We get our food and my wife tastes her orange Fanta and it was disgusting! It was flat, and it seems they need to fix the soda machine. I for one am not coming back to this one even though I live near this one.

Published at 7 months ago

awesome food! my food did not take long and it was delicious. Kid-friendliness: I liked all the designs. they were kid friendly and made me feel welcoming Food : 5/5 |

Published at 7 months ago

Awesome food and excellent customer service!

Published at 7 months ago

Love the food here, come here with my friends all the time and everything is always perfect!

Published at 7 months ago

Published at 7 months ago

Great service good food very clean store recommended luis was very helpful!!!!

Published at 7 months ago

It was ok Parking: A lot of parking Food : 3/5 |

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

I placed an order and received the wrong order. When I tried to knock on the door to get it fixed, I was told to go thru drive thru. When I got to drive thru I was asked to wait till I got to the window to show my receipt and food. Once at the window they realized it was wrong and said a new order would be made. Spent an additional 15 minutes to wait for my food and to top it off the girl handing my food was rude. I really would have like a to tell you it s unfortunate that I spent more than 30 minutes.

Published at 8 months ago

Lied about deals not being available.

Published at 9 months ago

Excellent

Published at 9 months ago

Published at 9 months ago

The food was nice and hot. The service was quick and great customer service.

Published at 9 months ago

They forgot my burger in my take-out order and I didnt find out until I got home. When I drove back to get it, they didnt apologize and shut the drive thru door in my face. Food way okay, but the service ticked me off a lot. Also my food got cold. Id visit another location next time.

Published at 9 months ago

This place is terrible they litterly are living about there prices and have them listed but wont honor them at all the price is litterly listed on the menu for the spicy western and there trying to charge me almost 9 dollars when its listed for 6.99 on the menu

Published at 9 months ago

My daughter and I used the app to order our food today. Im picky on how I like my food so I asked for my bacon western cheese burger to have a fresh onion ring and no bbq sauce and Luis took my special request. He had kind manners and excellent customer service. In the past, at other Carls Jrs, they didnt make an effort to make our order correct. But Luis not only made my order good, he put fresh onion rings on my burger and service with a smile. Thank you Luis for your excellent customer service. There needs to be more managers like you.

Published at 9 months ago

Wanted a shake on a recent trip and went to this place. My chocolate was great, his strawberry tasted too chemical. The 2 for $6 fish sandwiches were so good, hot, fresh and tasty for a great price. It was early afternoon on a weekday and we were in and out zoom zoom.

Published at 9 months ago

Published at 9 months ago

Service was great but the atmosphere was hot. Not sure if the A/C was broken but it was a little warm in there. Plus side to that is the food didn t get cold

Published at 9 months ago

enjoyed my meal here. luis the manager is very nice, good job guys

Published at 9 months ago

Great experience friendly staff restaurant is clean good food always on time Hash rounds were fresh

Published at 10 months ago

It s cheep and good Kid-friendliness: Yes Food : 5/5 |

Published at 10 months ago

Good shake, costumer really nice and friendly.

Published at 10 months ago

Food is good. Service excellent. But your app sucks. Not user friendly and has glitches when trying to redeem rewards. Please improve it. Vegetarian options: I tried beyond burger once. It was room temperature with soggy lettuce and tomato

Published at 10 months ago

Published at 10 months ago

Published at 10 months ago

Clean place and kindness by Mr. Luis R

Published at 10 months ago

Stopped by at 6:18am to buy some breakfast and the restaurant was not open. They open at 6am, but the restaurant was dark and one of the employees was standing outside nearby. Apparently the opening manager is late this morning so the restaurant is late opening. I was going to go to Jack in the Box, but changed my mind and went here. WHAT A MISTAKE! With the early morning traffic I was not going to go back the way I came so I ended up with nothing to eat this morning. Nothing online or in the app stating restaurant closed.

Published at 10 months ago

MOE IS AMAZING, Moe had the best customer service and they were the most accommodating to the outrageous amount of Barbecue sauce I needed! THANKS MOE!!

Published at 10 months ago

Moe is awesome! Good sense of humor and the food is always great! Love coming here!

Published at 10 months ago

moe was great 10/10

Published at 10 months ago

Any employee names Samantha will answer take a complain over the phone and hang up before the customer is done speaking. Order # d175

Published at 10 months ago

Published at a year ago

This is my favorite Carls. This is a corporate location. The prices are great. The employees I have become familiar with are Romelia, Paula, Yousi, And Elizabeth. These ladies are fantastic. They treat the customers with kindness, and respect. This is also the first Carls Ive seen where they actually take such pride that they keep the outside surroundings. Ive observed them window cleaning, sweeping, and washing down the outside. This is above the cleanliness of the inside. If there was an award given by corporate this location is definitely in the top position. Ive tried a franchise not to far away and where I get a really big carl for 8.33 at the corporate. I can get the same for 10. 97 at a franchise a few miles away. Parking: See above

Published at a year ago

We were greeted by Moe honestly new favorite Carl s.

Published at a year ago

Homies always do a killer job

Published at a year ago

Moe is awesome Pretty good experience here !! Thank you Parking: Good

Published at a year ago

Moe is very knowledgeable and the food is always great. Thank you!

Published at a year ago

Published at a year ago

Came in for my lunch break and the customer service was great and the food was amazing. Going to be coming here for lunch more often.

Published at a year ago

I was approached by crew member Sonya and Luis (manager). This was absolutely a pleasant experience. Both Luis and Sonya were exceptional and friendly beyond belief. Luis was very kind and is certainly one of the more accessible Carls Jr. employees that Ive met. The food (BBQ Baron Cheese Burger) was served hot and delicious. Excellence all the way around!

Published at a year ago

Thank you Luis R for y excellent customer service

Published at a year ago

This is my go to hamburger place. Rare I m disappointed. Parking: Shared with Staples Office Supply store. Food : 5/5 |

Published at a year ago

Visited this restaurant with my family and used expired coupons which manager Luis validated for me times are hard and definitely this was very helpful was able to feed my whole family. Food was great and the store was very clean. Parking: Parking lot was very clean

Published at a year ago

Restaurant was super busy during lunch time but did not stop them from providing an excellent service and I also got my food fast and most importantly fresh. Everyone was very friendly and store was clean and restrooms as well Parking: Plenty of space

Published at a year ago

Could believe how fresh my burger and fries were will definitely be back, store was super clean had good music playing and what can I say about the staff great management by Luis went beyond his ability to provide a great service thank you luis

Published at a year ago

Mow was absolutely amazing ! It was late and still had a great attitude and was very kind with all my questions ! Thank you Moe !!!

Published at a year ago

Published at a year ago

Im a fatty so I love food Vegetarian options: I love the vegetarian options cuz I am veggies Kid-friendliness: Yes kid fialneless is amazing here. I play with mug kifs and they are so happy there.

Published at a year ago

It s very nice, clean, and the workers are very nice

Published at a year ago

Got the wrong burger I ordres a superstar and gave me a western. Smh fries were cold too

Published at a year ago

Absolutely rushed into making an order at the drive thru as I barely had enough time to order before given my total as if my order was an inconvenience to Maria my server. Completely rude and unprofessional. Food was good but was still made incorrectly. Not the food staff the cashier probably rushed and didn t edit the ticket. Was told to back up to save their times as the only Person in the drive thru. Horrible experience

Published at a year ago

I am a truck driver I have been going to Carl s Jr for many years now. This location was clean as well very well organized the person that took my order was very help full as well very motivated to help me with a great personality good was nice and hot I had a great experience

Published at a year ago

Published at a year ago

Published at a year ago

Luis gave me an excellent service thank you Kid-friendliness: Super friendly Food : 5/5 |

Published at a year ago

Published at a year ago

Love the Diablo burgers great kick and flavor full

Published at a year ago

Published at a year ago

The food is good, the person who serves is attentive and very friendly, apart from that the atmosphere is cool because they always bring good songs, it is clear that their workers look forward to it.

Published at a year ago

Published at a year ago

Luis has a super nice customer services that makes me comes here

Published at a year ago

I like the good service, very clean, the restaurant, delicious food. Parking: Plenty of parking

Published at a year ago

Kid-friendliness: They were great and know how to entertain us Food

Published at a year ago

Amazing Service! Thank you to Luis!

Published at a year ago

Went in the drive through today to get a meal for both of my kids, and my card declined.. a worker there named Moe was nice and gave it to me anyway, thank you so much Moe!

Published at a year ago

The Manager Luis is very professional. He attended to my concerns and I felt valued! Great customer service with a smile! Kid-friendliness: Help customers with bathroom access quickly!

Published at a year ago

Not even 9pm and the dining room had been closed for a while. Only drive thru was open.

Published at a year ago

Published at a year ago

Published at a year ago

I recommend it

Published at a year ago

Published at a year ago

Parking: Bastante grande el área de estacionamiento

Published at a year ago

Published at a year ago

Published at a year ago

Let me tell you this is the best customer service I ve received at a fast food restaurant.Juan the night manager is super nice and professional He went above and beyond with his customer service, this man deserves a promotion honestly nicest person I ve met I can tell he loves his job. He s always smiling

Published at a year ago

Published at a year ago

Very good nice people great prices and good fast service Dietary restrictions: Na

Published at a year ago

Published at a year ago

Published at a year ago

Service was fast and the people were friendly. I got my food within a couple minutes and it was good

Published at a year ago

General Manager Was very Polite and went above and beyond To provide excellent service Thank You Luis! Parking: Plenty of space to park

Published at a year ago

Lets be honest this is the best Carls jr. Around. Every time Ive eaten here for years my food has been excellent. Parking: Lots of parking. Kid-friendliness: Soda fountain. Wheelchair accessibility: Yes. Tables and restrooms.

Published at a year ago

I couldnt stop throwing up the morning after eating the jalapeño Angus burger. I dont know what went wrong in the kitchen but the food did not taste good in this location. Ive never had a problem anywhere else but it seems the food didnt fully cook and I got sick

Published at a year ago

Very good

Published at a year ago

Always great

Published at a year ago

Published at a year ago

I gave it one star just because there isnt anything less. Shift manager who said her name was Maria had a very bad attitude. She did not know her location number, and did not have a name tag herself but said she was the manager. As we were leaving the drive through she slammed the window. She totally lackw customer service skills.

Published at a year ago

Food was fine, the fries were great. Would have liked to have a smaller hamburger, these are quite large. I rarely go to Carls as I do not care for their ads.

Published at a year ago

Published at a year ago

Dietary restrictions: The rudest and the worst customer service ever Im not going to this location anymore Food

Published at a year ago

Published at a year ago

Published at a year ago

Always good for a quick bite

Published at a year ago

There was a giant poster outside offering a free sandwich if we download the app. I downloaded the app but did not see the offer. I went inside and they had multiple signs posted about it. I asked how I could get redeem it, and the workers didnt know. I came to Carls Jr. explicitly for that deal, so I waited until they could bring out a manager who had information on it. Absolutely no one knew anything about it. Why put up 5 big signs for a promotion that doesnt exist?? I ended up just buying a chicken sandwich that was pretty dry. I love Carls Jr. but this wasnt a great first impression from this location.

Published at a year ago

The hand breaded chicken was raw I could sue this place!!

Published at a year ago

atmosphere is great after a good burger the wind takes me home in less than 120seconds very convenient

Published at a year ago

Worse place Maria is very rude , is the worse place

Published at a year ago

Published at a year ago

Published at a year ago

Published at 2 years ago

Great service

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

It was good, very helpful, good service, got what I want and the way I wanted

Published at 2 years ago

Terrible service, they dont serve well, and they make mistakes when placing the order

Published at 2 years ago

Not great. The place is very clean, that s the positive. The staff wasn t friendly. They don t serve food on trays even when dining in. Everything is just in bags. Not convenient to eat fries with ketchup out of a bad when sitting at a table. The burger lacked crispy salad (had only half a leaf) and onions. The meat tasted like it was cooked 3 days earlier. The fries weren t fresh or crispy.

Published at 2 years ago

I didnt know they had a best fast food service in Orange County. Very friendly

Published at 2 years ago

Be careful at this location. The servers were not wearing gloves nor were they wearing masks. I went on June 1st, Wednesday around 7PM and even if I noticed all these things, I should of said something and NOT take the food that I ordered at the drive thru. Today, I woke up with a bad stomach ache and been taking meds for my tummy. I will not return to this location. Thanks but not again!

Published at 2 years ago

Bomb food. Quick and easy service. They make the burgers so good and it tasted so fresh here. The fries are just okay though. Got the Big Carl & Western bacon burger.

Published at 2 years ago

Good experience

Published at 2 years ago

Published at 2 years ago

Change your walk-in time on your door and website.

Published at 2 years ago

Published at 2 years ago

On Saturday night at 11:30, we ordered 5 different meals and didnt realize one was missing until we got all the way home. I drove back to try to pick up the missing meal. It was 1152 pm and the listed closing time was Midnight. The lady working the drive thru had already closed for the night. I waved my receipt at her to indicate that I was not trying to order new food, but she refused to help me. I went thru the drivethru again showing my receipt, but she disappeared on purpose so that I couldnt see her anymore until I dove back around the building. Then, she was back out mopping the place thinking I had left. She was totally rude to us in the 1st place when we got most of our order. I guess we are out the $5 or whatever we spent for our hamburger even though she is clearly inside, and it wasnt even closing time when we arrived!!

Published at 2 years ago

Love the fact this place has outlets to charge your devices.

Published at 2 years ago

Published at 2 years ago

Messed up my order 2 days in a row. Wrong beverages, and then wrong order entirely. What the heck

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Great food!

Published at 2 years ago

I ordered breakfast and it was very good

Published at 2 years ago

Always great service

Published at 2 years ago

Had a coupon for Super star with cheese. Burger was good and fresh.

Published at 2 years ago

Published at 2 years ago

Looking for a big size Burger Carls jr. Is a good place to go

Published at 2 years ago

Published at 2 years ago

Long wait but good food.

Published at 2 years ago

Great food I love the big burguer.

Published at 2 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Great quality food

Published at 3 years ago

One of my favorites fast food places!!!

Published at 3 years ago

Published at 3 years ago