CVS

Pharmacy is not organized. I showed mobile pharmacy line. A lady said back to the line. I understand lack of people working there . But other employee comes , help other customer.
I told I have mobile pick up code. The lady said why you are not at the Mobil pick up window.
Why do I have to Nagy from them???? They told me to go back to the line.
You guys are not organized and horrible Custer service.!very unhappy with them.
Many better people are looking for a job.. HR should hire better people

Published at a month ago

Quality is what I need in my life and I get it at all CVS locations. I’m thinking about applying for a position at the pharmacy. Because you never get enough that. (Quality). I will fit in. Easily! HELLO WELCOME TO CVS!!!. That’s Mathew @ the Lomita store. Welcoming spirit

Published at 2 months ago

Make sure your phone is charged before you come and bring your patience with you, when you request customer service, the normal process is: request, sit down, watch a 2-hour movie, and go home. No one will help you out at this location.

Published at 2 months ago

Never got much of anything in your freezers or fridges. Shame cause this is a waste of space and our time coming for stuff you never have. WHO ORDERS FOR YOUR STORE CAUSE THEY NEED TO BE FIRED. This is a regular sight at this CVS- 1 really nice lady here and a big boy who always helps us. No disrespect y'all make it worth coming. The rest... 😒

Published at 3 years ago

My CVS Store looked and smelled clean. I found everything I needed and the cashier was friendly and pleasant.

Published at 3 months ago

Closest 24 hour pharmacy to the beach. I needed Easter eggs at 3am, and was pleasantly surprised that a CVS was open. It was clean, well staffed, staff was helpful, had the eggs, good self checkout, all this is 4 stars. The 5th star was the police were in the store at the exit, and consequently there was less weirdness, just in and out with a friendly smile. It seems like a generous use of police resources, but I loved it. I'd choose this pharmacy after midnight over any other.

Published at 8 months ago

At store earlier for medical supplies, bought a CVS brand, the box was closed, inside the bottle was open with one pill?? I looked at my e-receipt and found I was charged more. I decided never to return to the Gardena location. Bad experience.

Published at 6 months ago

CVS is the worst Pharmacy that you can use for your medication they have the worst customer service and the worst waiting time and they’re always out of stock. I believe they should close CVS And open a new corporation for pharmacies

Published at 5 months ago

Pharmacy is not organized. I showed mobile pharmacy line. A lady said back to the line. I understand lack of people working there . But other employee comes , help other customer. I told I have mobile pick up code. The lady said why you are not at the Mobil pick up window. Why do I have to Nagy from them???? They told me to go back to the line. You guys are not organized and horrible Custer service.!very unhappy with them. Many better people are looking for a job.. HR should hire better people

Published at a month ago

Quality is what I need in my life and I get it at all CVS locations. I m thinking about applying for a position at the pharmacy. Because you never get enough that. (Quality). I will fit in. Easily! HELLO WELCOME TO CVS!!!. That s Mathew @ the Lomita store. Welcoming spirit

Published at 2 months ago

With the extra care card I receive a very good discount when using the coupons

Published at 2 months ago

Make sure your phone is charged before you come and bring your patience with you, when you request customer service, the normal process is: request, sit down, watch a 2-hour movie, and go home. No one will help you out at this location.

Published at 2 months ago

Love cvs! They make my day

Published at 3 months ago

Published at 3 months ago

My CVS Store looked and smelled clean. I found everything I needed and the cashier was friendly and pleasant.

Published at 3 months ago

Called me to come pick up my prescription, waited in a 40 minute line, only to be told to come back in another 30 minutes (to wait in line again) because the prescription hadn t been filled.

Published at 3 months ago

Published at 4 months ago

Published at 4 months ago

The staff were very helpful esopecially since I was not familiar with this store and the locations of the goods I was shopping for. The store was clean and inviting.

Published at 4 months ago

NO COVID TEST HERE ALL OUT

Published at 4 months ago

Published at 4 months ago

CVS is the worst Pharmacy that you can use for your medication they have the worst customer service and the worst waiting time and they re always out of stock. I believe they should close CVS And open a new corporation for pharmacies

Published at 4 months ago

Published at 5 months ago

Not a 24 hr. You should change the timing. Wasted my time

Published at 5 months ago

Published at 6 months ago

My experience was great!!

Published at 6 months ago

At store earlier for medical supplies, bought a CVS brand, the box was closed, inside the bottle was open with one pill?? I looked at my e-receipt and found I was charged more. I decided never to return to the Gardena location. Bad experience.

Published at 6 months ago

Super crowded

Published at 6 months ago

This is the best location so far that helps me out and the employees are nicer compared to surrounding one. Will come back on this location every time

Published at 6 months ago

Always super quick and helpful! Come early in the morning so you dont have to wait in line

Published at 7 months ago

Great Customer Service!!!

Published at 7 months ago

Published at 7 months ago

Published at 8 months ago

One of several CVS stores I go to and never have a problem

Published at 8 months ago

Closest 24 hour pharmacy to the beach. I needed Easter eggs at 3am, and was pleasantly surprised that a CVS was open. It was clean, well staffed, staff was helpful, had the eggs, good self checkout, all this is 4 stars. The 5th star was the police were in the store at the exit, and consequently there was less weirdness, just in and out with a friendly smile. It seems like a generous use of police resources, but I loved it. Id choose this pharmacy after midnight over any other.

Published at 8 months ago

I showed the cashier the CVS web site lower price for an item in the store, and they wouldnt match it. Stores may not match a competitors price, but they ALWAYS match their own online price... everyone EXCEPT CVS. That doesnt help sales. Well, it helped WalMarts sales when I bought the item there instead (and at the CVS online price!)

Published at 8 months ago

Very convenient...open 24hours ..self checkout

Published at 9 months ago

Rx was super busy so I left. I received a text an hour later saying it was ready. I picked up my Rx without any issues. In n out.

Published at 10 months ago

From 2015-2018 I used to come here with my grandma!

Published at 10 months ago

Rude women pharmacist, no patient once asking questions

Published at 10 months ago

Coupons are great

Published at 10 months ago

Published at 10 months ago

The customer service at this particular CVS Pharmacy is absolutely horrible!!! The staff did a horrible job taking customers in the order that they arrived. If at all possible I will never return to this store again!!!

Published at a year ago

Its excellent

Published at a year ago

Cashier just didn t acknowledged me and then tended to the next Hispanic customer OhKay I see why you work here

Published at a year ago

Good

Published at a year ago

The pharmacy is so understaffed and it makes the lines ridiculous . Youre illness will heal before you get to the front of the line. Im sure corporate could hire more people but CVS is greedy like that

Published at a year ago

Meds are never on time

Published at a year ago

Published at a year ago

Very big problem store

Published at a year ago

Only person in the drive thru for the pharmacy and it s been about 20 minutes before someone acknowledges us. Picking up prescriptions here always takes so long. I don t know if they re just understaffed or just slow but there s no reason I need to be the only person in the drive thru for over half an hour

Published at a year ago

One stop stop for prescription, snacks, drinks, shampoo, bandaids, condoms and get your passport photos done all in one visit. They have a drive thru for the pharmacy and self checkout machines too. Plenty of parking on the front and the side of the building.

Published at a year ago

Published at a year ago

Very horrible experience with cashier Lorena. I was told to stand in line and had to wait for my pick up order, but saw another man go before me just because he was yelling and having a fit. Not sure why his time was more important or why Lorena decided to only enforce the rules with , but next time Im definitely gonna be more encouraged to be disrespectful since that is the quickest way to recieve help at this store.

Published at a year ago

Good, help and service at self checkout area.

Published at a year ago

Worst pharmacy ever. They are rude and make you wait a long time to get your medication AND lie when it will be ready.

Published at a year ago

This CVS is the worst I ve ever seen. Ordered photo prints that should ve been done within a few minutes to an hour. Went to pick them up and the workers couldn t find my order, then proceeded to tell me that the order had an error. They didn t even help fix the issue. I will never return here. Customer service is SO bad.

Published at a year ago

This evening, July 14, I had an exceptional experience with a pharmacy employee by the name of Roderick. He was so kind and courteous that I was shocked. He didnt even seem real. Usually, I have become accustomed to some CVS employees being less caring and take no interest in trying to understand the situation. In this case, Roderick exhibited great customer service by promptly greeting me, professionally requested the information he needed to get my order, and noticed my prescription was out of refills. He took the time to make sure that I was aware of this and asked me if he needed to alert my provider of the med that had to be refilled. We even had small talk while he checked me out via the drive thru. I am grateful to have encountered Roderick after a long day. He was all smiles and such a cutie too!

Published at a year ago

The African American woman that Gloria Hernandez had falsely accused of trying to rob this cvs on June 21, 2022 has now been released with all charges dropped! It s a shame that woman lost a year of her life due to Ms Hernandez prejudice/racial ways and hopefully that cvs location if not Gloria her self gets sued by the woman who was falsely arrested!!!

Published at a year ago

Ive called so many times and at different times. I can NEVER get through to the pharmacy.

Published at a year ago

Published at a year ago

Bad service at the pharmacy the workers just keep talking to each other they see you standing and don t even care how long you been waiting very unprofessional and this is all the time unfortunately this is the only near me

Published at a year ago

The customer service is so bad it s so sad, the employees move extremely slow no matter the crowd I will never come back

Published at a year ago

Wait time is long. Drive thru customer got off waiting 20 minutes. Inside its worst! I have no idea why you have to say your name out load with date of birth.

Published at a year ago

my perfect place

Published at a year ago

Great service !!! Bon was extremely helpful and fast !!!!

Published at a year ago

Dealt with a pharmacist here that was so unprofessional, unhelpful, rude and disrespectful. It was completely unnecessary and unwarranted. Do better. Be better. On top of that they don t answer their phones. I m glad to finally be done with place. I would not recommend it. Try a different pharmacy. Literally any other pharmacy.

Published at a year ago

Published at a year ago

The girl who checks self check out was extremely rude to me I m not sure if she was Indian or from Pakistan but she even checked my bag when I tried to use my coupons for my shampoo & said do u even have shampoo. I wanted to purchase flowers I saw before leaving then changed my mind bc I didn t want to deal w her again

Published at a year ago

Great experience

Published at a year ago

Farmacy is a waste of time. They will have alotnof problems with the customers services they give also The only thing they can do better is recommended Wal-Mart or Walgreens

Published at a year ago

The CVS PHARMACYEveryone at the pharmacy is alway Busy,They have a lot of pharmacist there,I Notice today,The Cashier had a lot of customer waiting in Line,& the pharmacists was giving flu shots & Helping the cashier. & Filing RX FOR Customers waiting,All the Pharmacy employees are wearing many Different Hats,Helping each other,Prescriptions are alway Ready on time, AMY, very Motivated, Very Respectful, & explains the Prescription. Highly recommend this Pharmacy 15700 south Western Ave, Gardena to Everyone.From a Long time Customer. Ken Tasaka & wife Lai. OUTSTANDING.

Published at a year ago

Sometimes that wait takes too long, but other than that it s cool

Published at a year ago

Unfortunately, the manager is not friendly when asking for your name, everyone has their name badge. I asked him several times and he said why this is bad for CVS customers.

Published at a year ago

Theyre going to say the bathrooms are closed but the code is 6258 youre welcome

Published at a year ago

Published at a year ago

Horrible store they never answer the phones they very unprofessional and treat with no respect

Published at a year ago

The manager located here, Gloria Hernandez profiles & falsely accuses customers of being thieves. She claims CVS trained her to profile certain customers that enter the store. Hernandez profiled a middle age, African-American woman, having her falsely arrested facing serious charges. Hernandez told authorities and a judge she had proof of the woman stealing however she has not shown any proof and it s been 6 months this woman is still incarcerated receiving very poor treatment from law-enforcement!!!! Gloria instead lied about was was supposedly taken and now going on with her life while another woman s life is being ruined. I pray that incarcerated woman gets justice and hopefully Hernandez gets what she deserves as well!!!

Published at a year ago

Published at a year ago

No balloons

Published at 2 years ago

Published at 2 years ago

I went to this store to get my flu shot and it was a great experience

Published at 2 years ago

I got my flu shot and was a very good experience the lady was so kind and she helped me on everything thank you so much.

Published at 2 years ago

No lines. Clean store. Courtesy clerks.

Published at 2 years ago

Published at 2 years ago

This store is open 24 hours but they won t do a return for a refund until after 8:30 AM.

Published at 2 years ago

Published at 2 years ago

Clean and well maintained store very, respectful and caring staff. Great pharmaceutical consultants, so professional.

Published at 2 years ago

This pharmacy is unreal. It s been over a week of me and another pharmacy calling for my prescription! So frustrating. They don t answer phone line unless you select provider option, it was always 15+ min wait when i called as a patient, I had to get a different pharmacy involved to speak with them regarding my prescription! This cvs said they placed the order and then a week later said they didn t and/or it never arrived!!!!! What a mess! I begged them to transfer my prescription to another pharmacy.

Published at 2 years ago

I am patient when having to wait in line because I know what its like on the other side of the counter. I did an internship at another CVS. I wasnt allowed to use the register, but I did help the cashier by retrieving the prescriptions that were ready.

Published at 2 years ago

The waiting time for a vaccine is fast.

Published at 2 years ago

Big Problem with Gardena, Ca. CVS Pharmacy.. *Never have your prescriptions on time. *Never know when the medication coming in. *Bad Customer Service/Wrong Info. *Customers Lines Always long.

Published at 2 years ago

Published at 2 years ago

Didn t let me use the bathroom during an emergency

Published at 2 years ago

A perfect place

Published at 2 years ago

If I could give this store location a zero I would. Every visit to CVS the lines are always long. Employees never seem to know where product is or availability on the app has false information saying that they have items in this particular location.

Published at 2 years ago

Never got much of anything in your freezers or fridges. Shame cause this is a waste of space and our time coming for stuff you never have. WHO ORDERS FOR YOUR STORE CAUSE THEY NEED TO BE FIRED. This is a regular sight at this CVS- 1 really nice lady here and a big boy who always helps us. No disrespect yall make it worth coming. The rest...

Published at 2 years ago

Understanding they were short staff, however they did not acknowledge that I was waiting in line. I asked twice to a staff member and she replied that we re short staff you ll have to wait. What an inconvenience!!! At least acknowledge!!!

Published at 2 years ago

It has been my local store for awhile after my working hours. I just want to share with some information with you about this store; 1. do not offer return service after 11pm. 2. Cannot apply discount with some of CVS coupons.

Published at 2 years ago

Open 24 hours, You cant beat that.

Published at 2 years ago

Monotony of cacophony !!! Several alarms blaring across all corners of the store with music and other various alarms. Staff not trained on how to turn any of these sounds off. I have sensory sensitivity that has previously resulted in seizures. I was WRECKED with nausea and headaches from it. Please please please be aware that some people CANNOT handle this kind of noise- as a pharmacy, management and location owner need to BE BETTER and DO BETTER to provide the staff with modern + updated equipment and Access to control modules. Horrendous. ALL of the staff members were nice and handling the chaos gently - they deserve a better work environment. Dear owner and district manager: DO BETTER PLEASE!

Published at 2 years ago

Horrible service last night, the cashier Ashley was great but the other individual gave me attitude for needing help with the self check out. Very unpleasant

Published at 2 years ago

This parking lot is ALWAYS dirty and disgusting. Especially in the very front around the handicap parking. I dont like getting out of my car Stepping on at least 10 years worth of grease stains, trash, and filthy smells.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I hate coming to this pharmacy. I work night shift so I usually go after work in the morning. Pharmacist does not acknowledge people. So I end standing in line for 20 minutes. And still nobody says anything . Im the only one in line...Oh well.

Published at 3 years ago

Always have what I have come for.

Published at 3 years ago

Pharmacy take over a hour to answer. When I go in its not that busy. The just let the phones ring and ring. Everytime I call its damn near 2 hours on hold and they hang up on me. Its so annoying!

Published at 3 years ago

California is going deeper in the toilet everyday. It shows in peoples intitled attitudes. In the work place, never asking if you need help, dont want to help. No energy.

Published at 3 years ago

If it werent for the fact that they had my sour patch berries I would have given them one star but the cashier was busy joking around with his homie and other coworkers and I had to use my ID even though they could have punched in the information and I dont have my ID (just a picture of it on my phone), so I guess I was s.o.l.. Not an alcohol purchase by the way, just to put money on a card. To sum it up, horrible service.

Published at 3 years ago

Bad customers service , unable to solve problems . Unable to do a simple return

Published at 3 years ago

Published at 3 years ago

They didnt have the medication I need in stock but they were able to direct me to a pharmacy that did. I have been on hold with this location for over half an hour now just for a simple confirmation my prescription is ready since their automatic system is often wrong.

Published at 3 years ago

Very bad service. The cashier completely ignored me. Wth!!!!!!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I was there for COVID vaccine. Great experience all around. From signup to checking in at the pharmacy, and administration of the shot. Very friendly and polite staff. thank you for what you re doing. A+ for the experience, professionalism and prompt service.

Published at 3 years ago

I called for assistance in the allergy department, I picked the one I wanted and handed it to the lady, because they hand carry to the front. She said that they were all the same and put the one I selected back on the shelf, I told her no and took it back out. When a customer selects what they want, do not undermine them. Her attitude was terrible. I reported to Lorena. My personality is good, but I could not take the rudeness. The one star is for your Associate.

Published at 3 years ago

Published at 3 years ago

really bad customer service, been on the phone with them for over 30 minutes and every when they will talk to me they will tell me to wait still

Published at 3 years ago

Personnels whom work in the pharmacy they un organized and very unfriendly. Not helpful at all. Must have new workers since they gave wrong information and had to wait in line twice. What a waste of time!

Published at 3 years ago

Nice and clean people are polite

Published at 3 years ago

Horrible service. They are always understaff. They dont pick up the phone. stay away

Published at 4 years ago

It is one lousy pharmacy and they never do anything correctly. It takes them 4 days to get a medication ready. The manager he does not care and does not know how to manage and never thought how to handle customers complaint. Their corporate office put me on hold forever and I couldnt get any answer for poor pharmacy management. I guess they have market share and do not care for better service. If you dont like their service write about it on Google local listings, so others would know about it and avoid cvs if they can!

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

They kinda stupid

Published at 4 years ago

The worst they never answer the phone

Published at 4 years ago

Manager was rude and wasn t even willing to listen. Didn t offer promo that was posted

Published at 4 years ago

The good thing about this location is that its open 24/7. But the store is constantly poorly stocked, the bins to be stocked is out in the open waiting to be stocked. The pharmacy is also open 24/7, but they are constantly understaffed, and may be on lunch break for a few hours. And chances of calling ahead to the pharmacy is very slim, they rarely pick up their phone.

Published at 4 years ago

I gave a phone call over 5 times for an hour at 9 pm. Nobody answer phone call at all. Even though one reply, she hung up before I answer in seconds because I put my cellphone by my side.

Published at 4 years ago

I yolanda have had problems with the checkout machines as well as the cashier not being too friendly and snapping a bit. I think we need to treat senior citizens with more patience and respect. Not going to this store much any longer. Unsatisfied customer.

Published at 4 years ago

absolutely WORST pharmacy in the world...Ive been a loyal NY customer of CVS for decades, so I picked them when I came to LA. This one NEVER answers the phone despite being open 24 hours. And no matter how long I give them to fill a prescription its NEVER ready when I go to pick it up. They say, Oh..were working on it (for 4 days?) So, I tell them I will wait...then they fill it in 10-20 minutes. Unless they are made to do something they NEVER do it on their own. Ive now switched to Walgreens...great service, no problem.

Published at 4 years ago

Published at 4 years ago

The manager, a short lady, when I told her that the coupon machine did not print. She went and reprinted the coupons but she scam me. she kept a coupon for $7 and was insisting it wasnt my. but I made an account on cvs and it show that was my coupon and it was already printed.

Published at 4 years ago

Staff is courteous and attentive.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Love this store. Im a night owl and this store is open 24/7 (prescriptions, too.). In most of LA meteo area 10pm closing times are the norm, but not here. If you like to do your shopping at 3am this is the store you. I hope they never change.

Published at 4 years ago

The pharmacy needs improvement unfortunately, however, Ample Parking lot... and its kept very clean and tidy, The store for the most part is kept organized and clean everything seems to be stocks fully. The staff is average not the best not the nicest but mediocre to say the least. The pharmacy no longer texts you or calls you when your prescription is ready.

Published at 4 years ago

Published at 4 years ago

My prescription was called at today at 11.00 am today. At 5.30 pm was still not ready. I called to see why,and was told to wait another hour. I told them no, get it expiated now. When i went in there was only 1 cashier working and 2 pharmacy filling prescriptions , a line out the door. I said you need more help and was told they wont hiring any more , nor bring in extra help. Talk about getting this virus, go into the pharmacy in gardena on western ave. Awful and uncalled for this kind of wait.

Published at 4 years ago

This place is conveniently located in a nice location. Theyre always open!

Published at 4 years ago

This pharmacy is the worst pharmacy you can ever possible even think of going to. If you have a question about your medication expect to be placed on hold for about an hour legit 45-1 just for a quick question. They re the absolute worse!

Published at 4 years ago

Their pharmacy takes too long to answer questions and they are not reliable when it comes to medications because theyre not ready when they promise by a certain time. They should make it easier for people to get medications especially when weve been calling everyday for an update. They need a quicker system to make it quicker for customers and more employees to help. Seriously its a disaster

Published at 4 years ago

Great operation friendly and Clean, very helpful staff this is my kind of place .

Published at 4 years ago

Horrible customer service especially the pharmacy!

Published at 4 years ago

The only thing I love is that they are open 24 hours. Other then that the waiting time is horrible. I was told 20 min. And I waited WAYYY MORE. they should have told me to come back in 2 hours from the start.

Published at 4 years ago

Pharmacist went out of his way to help and solve my problem. Very happy

Published at 4 years ago

Published at 5 years ago

Published at 5 years ago

Friendly staff

Published at 5 years ago

Terrible!!!!! Prescription sent a few hours before I went there for pick up. The order wasnt ready, and they said they will expedite the order so wait for 5-10 minutes. Ive been waiting over 20 minutes, not ready I checked it again after 30 minutes, and they said still not ready and will expedite it again. What the hell! They should have just told me to come back an hour or so at the first place. I just wasted my valuable time of 45 minutes and more here!!!! Horrible!!

Published at 5 years ago

They may be 24 hours but apparently their phone line isn t because I tried to call them to see if they have a machine that makes key copies and they couldn t be bothered to answer their phone. Thanks so much for your excellent customer service

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

The staff and pharmacist is fkn rude!!! Im in alot of pain (killer excruciating toothache pain) asked a question and pharmacist rushed me off the phone and hung up ??? ,wow what kind of people do you hire here to prepare our meds?????

Published at 5 years ago

Published at 5 years ago

Pharmacy lady Named Vanessa was very rude. Refused to used a coupon from GoodRX cause she did not wanted to do her job. Never coming back here. If she doesn t like working this late she shouldn t even be there. She was hiding in the back being stupid not trying to do her job. So sad people like her are on this planet.

Published at 5 years ago

CVS Is Your Kind Of Place

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Worst experience ever simply because a lady cut in front of us and 3 other people. The cashier JOEL at 5:50pm on 09/15/18, at the Gardena, CA refused to sell me and my family beer simply beacause the female Customer that cut in front of us sweetened up his ear and claimed we were intoxicated. Like hello I would not be driving intoxicated like that, but nevertheless I felt like JOEL had no right to treat us that way. I will never shop at any CVS store again, and i will definitely let my family, coworkers, and friends know about this incident. It is not fair, JOEL was very unfair without a reason. Dont shop here, thank JOEL, Gaedena, CA.

Published at 6 years ago

Dropped off my mothers prescription at 12pm(drive thru). Told it would take an hour to fill. Great. Ill just go run errands and come back. Return an hour and a half later, just to be told that the pharmacist hasnt filled it yet. Im sorry, what? Why? Can you give the pharmacist 10 more minutes please? Oh, so the prescription can be filled in 10 minutes? Oh ok. I sit in the lot for 30 minutes. This way there should not be a problem when I return. Will never return.

Published at 6 years ago

All the bad reviews make me laugh. I wish you could rate customers

Published at 6 years ago

Its just always open and convenient

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

-Always understaffed. -Self-checkout doesnt do much to reduce the line if most people choose to use a cashier. After all, the customer isnt getting paid to perform a cashiers job. -Mix of both unfriendly and friendly supervisors and cashiers that lack essential customer service skills. Pharmacy is no better. - Their profit is mostly through pharmacy so if you really mad, hit em where it hurts -If you dont use their coupons, then why are you shopping here? Seeing that everything is overpriced. -Coupon friendly depending on who is working and how much knowledge they have, like one or two employees out of their whole staff. Shame. -As a regular customer, I shouldnt have to plan when to visit to avoid a disrespectful employee. -More training needed, to be blunt. I work in customer service too, I understand that we have our bad days but a customer shouldnt know more than the supervisor. And, dont take it out on me when someone else is rude to you. -3 stars for the hours, amount of stock, and the employees THAT ARE friendly and go far and beyond to make sure I get those deals

Published at 6 years ago

Absolutely incompetent pharmacy staff at this location. My dr sent a prescription for cough syrup because I have a horrible cough and I go to their drive thru at 8:30pm. The car which is already at the window has their car turned off so I assume they have already been there awhile. I wait behind them 10 minutes and they finally drive off without ever getting anything. I drive to the window and sit there for a solid 10 minutes before anyone comes to the window. A guy finally comes to the window and just stares at me. I say do you need something from me? and he looks confused. He closes the window and disappears for a minute, then comes back and says uh... Name. And uhhhh... birthday?, like hes asking me if that is what he is supposed to say. I tell him and he looks at his screen for a long time, then says I have to come inside. I wait in the drop off line inside for another 30 minutes and finally I talk to a guy who tells me my order is on hold. I ask why and he says he doesnt know. He tells me my insurance group number isnt recognized, which is odd because I have a very good, active, and expensive PPO and I pick up a monthly Rx with no problem. Then he tells me he cant give me my antibiotics with an incorrect group number. I tell him I am not here to pick up antibiotics and ask him if he even knows what my name is because it has just occurred to me that I havent told him yet. Then he looks like he is getting angry and he just walks off, clearly deciding that if he ignores me, maybe I will just go away. And, after this 90 minute long experience, while sick, I did just walk out. I dont trust this particular staff of just two very confused people to even give me the right medicine. CVS you seriously need to hire better pharmacy staff. I get it that you probably put your B-Team in there overnight, but this is a complete embarrassment. Abject confusion and prescription medication is a bad combination. I could see these two giving someone the wrong medication and someone ending up hurt.

Published at 6 years ago

Excellent pharmacy. Open 24 hours. Always busy but moves quick.

Published at 6 years ago

Great friendly staff. Always made me feel welcome. No shadow service.

Published at 6 years ago

Bathroom is unacceptable! Fast prescription service. Friendly workers.

Published at 6 years ago

Published at 6 years ago

Pretty standard CVS. Nothing remarkable or bad.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Open 24 hours. Its cvs, nothing special, no surprises

Published at 7 years ago

The person in the pharmacy drive-thru was very rude. This used to be my go to pharmacy but I just got reminded why it longer is.

Published at 7 years ago

Took too long to fill my Prescription I waited the so called 20 min on top of having it emailed over by my Dr about 45 min before even arriving.

Published at 7 years ago

All your drug store needs

Published at 7 years ago

Very rude.I was buying products as At 2:30 am as I normally do at this hour getting off work from the refinery.I noticed a manager watching which made me feel uncomfortable so I rushed to pay for my items.I asked why was she watching me as if she was security which enraged me.She replied quoteIts my store!I then preceded to tell her how I felt about her rude behavior and treatment of Customers.She never greeted or asked if I needed any help.I told her that I was calling corporate in the morning in which I have no problem doing.Shopping should be a great experience and just because someone else steals.I shouldnt be thrown in that category as anyone else thats spending their hard earned money there

Published at 7 years ago

When it comes to seasonal items such as Halloween, Thanksgiving, Christmas, Valentines Day Exedra. Winter, spring, summer, fall. they have it all. Items you will not find in the big box stores . also note: if using the pharmacy, Order ahead if possible. they have a drive-thru window and drop off tube..

Published at 7 years ago

Very bad service bad attitude if they dont like their jobs why are they working there

Published at 7 years ago

Service is very bad... My orders are always incomplete and they never give you an inconvenience discount like the rest of the CVS I been to.

Published at 7 years ago

Always happy with the service of this location. They dont know us, but they know us and we appreciate the acknowledgement

Published at 7 years ago

Management and staff has always been helpful and courteous! As a regular customer I appreciate the CVS staff!

Published at 8 years ago

The manager looked pissed that I had coupons and extra bucks to use for my transaction. Costumer service not good at all. Not returning to this location.

Published at 8 years ago

Plenty of parking but the pharmacy dept. needs improvement. It gets busy here between the hours of 5-6pm.

Published at 8 years ago

Has what I need but there is a non existent customer service

Published at 8 years ago

Pro: Open 24 hours Con: Copy machine has been down forever and Moneygram only has Send and Pay Bills service which is bad for service on the part of Moneygram and CVS.

Published at 8 years ago

Published at 8 years ago

Helpful Staff

Published at 8 years ago

Published at 8 years ago

Very fast and easy to grab my prescription.. Helpful staff!!! I love this cvs better than the one in alamada center on walnut park!! They dont constantly make a big deal about verification..

Published at 9 years ago

They look like they hate their jobs and move with no sense of urgency.

Published at 9 years ago

Published at 9 years ago

I saw this Gardena CVS Store been built, as living by Harvard Blvd about 16 years, and last few months their service level from 5 Stars, went ZERO Stars. Starting by missing products by their shelf, no cash on ATM, broken Moneygram phone, what was replaced by a Moneygram machine that show all customer information on a big screen, and facing out giving visibility for all to see, old employees hate their new CVS management, and personally saying, I wont go purchase any on this store anymore, will go to Wallgreens from now on, as when at CVS, while auto-paying, these new employees/management keep looking at you like youre about to rob them... Oh, yeah, no smile from these new people. I would fire all their new employees, and promote old employees to help elevate CVS service level, as it was for years. Lily is a good option, or Mariahelena, for example, who all see giving their blood, daily, to safeguard company interest, and provide up and above customer service levels. Furthermore, I saw a lady who was trying to exchange merchandise purchased apparently with California EBT card, and wasnt only denied, but she was threatened by these new people who were saying that she could lose her benefits... Now theyre attorneys, or State representatives giving legal advice. A mess, nothing else than a total mess. Yes, I hate them, and Im not alone. There are many like me. Fix, or close, please!

Published at 10 years ago

Published at 10 years ago