McDonald's

Horrible attention through the drive thru, Monday 6/16/24 3:15pm had to wait well over 5 minutes per car ahead of me to place an order. Then when I finally got to the ordering speaker booth, the order taker was quiet, so I wasn't sure if the system was working or not. When I said hello a few times, the man shouted out that I needed to wait because he was handling many orders. So, I said thank you, and drove off.

I guess McDonald's doesn't want my business.

Published at 6 months ago

Put in an order on the app for this location, I double checked to ensure I selected the York Blvd location but when it finalized it said the location was for the one on N Fig by N ave 50. I couldn't cancel it. Later it said the correct address on York Blvd but I chose not to pick it up and waste gas or time. I used my points for a free item and bought a drink. I contacted support to refund and replace my points, they forwarded my request to the restaurant for some reason and I waited 13 days to follow up and the image is their response. I'd rather write this review for how poorly the app and customer service is, and do a charge back. Guess I'll just lose my points and they can suffer this bad review in return.

Published at a month ago

I always come here since it's the closes to my house and they always disappoint. The fries are always half empty . Makes no sense! I'm paying for large fries and they don't fill up the container. Fries should be filled up to the top !

Published at 3 months ago

This McDonald’s is different. I think it’s locally owned and the kids that work. There are all awesome even though they go away to college or whatever they do it’s always a great staff. Food is always made consistently the same.

Published at 2 months ago

The manager is super unprofessional and super problematic I’ve had two incidents one with Uber eats where she cancelled my order even after I told her it was okay to get a substitute for something else, and the second time she wouldn’t allow my husband to pick up my order because my phone wasn’t present even though he had the mobile order code and everything. She is obviously in the wrong field of customer service. She is the reason why I avoid my local McDonald’s and rather go to a different location.

Published at 3 months ago

Every time I order through the app when ever I get my food it’s always cold like it’s been sitting there and I’m always missing an item or two from my order through the app. I try ordering at a different place through the app but I always get paired up with this horrible location. I too work in fast food and They should retrain everyone to do atleast their job and fulfill the orders correctly. My is email is Adonis.garde@yahoo

Published at 6 months ago

Jaidyen always gives 100% customer service! Smiles, fast, friendly, on point every time I order. She definitely needs a raise and a promotion asap!!

Published at 6 months ago

I can’t believe these kids make $21. 50 am hour and still have a
McAttitude. I ordered through the drive through order#1268 in Highland Park CA.
I paid for my order on the first window, kid had no manners at all. They speak and carry themselves very unprofessional. To top
It off, the kid that handed me my food just put the bag of food outside his window. He didn’t bother to say hello, here’s your order , thank you for coming. No words at all but a freaking McAttitude. Please teach these how to properly greet customers. Specially at $21.50 am hour. Learn from In and out employees. Those kids take to the next level when it comes to customer service . Very disappointed McDonalds. Fries were old and nasty.

Published at 5 months ago

Quick fast and easy. They even fixed my order on the spot!

Published at a month ago

Published at a month ago

good

Published at a month ago

Put in an order on the app for this location, I double checked to ensure I selected the York Blvd location but when it finalized it said the location was for the one on N Fig by N ave 50. I couldnt cancel it. Later it said the correct address on York Blvd but I chose not to pick it up and waste gas or time. I used my points for a free item and bought a drink. I contacted support to refund and replace my points, they forwarded my request to the restaurant for some reason and I waited 13 days to follow up and the image is their response. Id rather write this review for how poorly the app and customer service is, and do a charge back. Guess Ill just lose my points and they can suffer this bad review in return.

Published at a month ago

Published at 2 months ago

This McDonald s is different. I think it s locally owned and the kids that work. There are all awesome even though they go away to college or whatever they do it s always a great staff. Food is always made consistently the same.

Published at 2 months ago

I just got the meal 4A medium with orange juice here. The fries is cold and have no salt, orange juice is water down. Horrible experience.

Published at 2 months ago

I went to 3 different McDonalds. And their machines for ice cream. Were broken and also theyre expresso machines. McDonalds ruin my evening. Im never gonna go to another McDonalds again.

Published at 2 months ago

I went to 2 different mcdonalds and both of their expresso machines were broken they said, And they seemed happy about it

Published at 2 months ago

The manager is super unprofessional and super problematic I ve had two incidents one with Uber eats where she cancelled my order even after I told her it was okay to get a substitute for something else, and the second time she wouldn t allow my husband to pick up my order because my phone wasn t present even though he had the mobile order code and everything. She is obviously in the wrong field of customer service. She is the reason why I avoid my local McDonald s and rather go to a different location.

Published at 2 months ago

Published at 3 months ago

Published at 3 months ago

I always come here since its the closes to my house and they always disappoint. The fries are always half empty . Makes no sense! Im paying for large fries and they dont fill up the container. Fries should be filled up to the top !

Published at 3 months ago

What you expect from a fast food place nothing fancy just drive thru..

Published at 3 months ago

This is the worst Mickey Ds in highland park. They over sauce everything and eating inside is a nightmare, super dirty. Go to the one on Fig and Colorado instead.

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

Published at 4 months ago

Nice place to chill not too many people food was hot and ready quickly.

Published at 4 months ago

Published at 4 months ago

managers smd and ur 10 cent bags can smd

Published at 4 months ago

I can t believe these kids make $21. 50 am hour and still have a McAttitude. I ordered through the drive through order#1268 in Highland Park CA. I paid for my order on the first window, kid had no manners at all. They speak and carry themselves very unprofessional. To top It off, the kid that handed me my food just put the bag of food outside his window. He didn t bother to say hello, here s your order , thank you for coming. No words at all but a freaking McAttitude. Please teach these how to properly greet customers. Specially at $21.50 am hour. Learn from In and out employees. Those kids take to the next level when it comes to customer service . Very disappointed McDonalds. Fries were old and nasty.

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

Published at 5 months ago

EHHH

Published at 5 months ago

The people don t know how do do their job, my order is always wrong and half the time I m missing something, terrible service

Published at 5 months ago

Jaidyen always gives 100% customer service! Smiles, fast, friendly, on point every time I order. She definitely needs a raise and a promotion asap!!

Published at 5 months ago

Horrible attention through the drive thru, Monday 6/16/24 3:15pm had to wait well over 5 minutes per car ahead of me to place an order. Then when I finally got to the ordering speaker booth, the order taker was quiet, so I wasnt sure if the system was working or not. When I said hello a few times, the man shouted out that I needed to wait because he was handling many orders. So, I said thank you, and drove off. I guess McDonalds doesnt want my business.

Published at 6 months ago

Its McDonalds.

Published at 6 months ago

Every time I order through the app when ever I get my food it s always cold like it s been sitting there and I m always missing an item or two from my order through the app. I try ordering at a different place through the app but I always get paired up with this horrible location. I too work in fast food and They should retrain everyone to do atleast their job and fulfill the orders correctly. My is email is Adonis.garde@yahoo

Published at 6 months ago

Great service from employees Quick with my order I had an ice cream the day was so hot the so delicious Atmosphere

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Thank you Rosalia Amazing costumer service we need more outstanding costumer service like her great and positive attitude thank you .

Published at 7 months ago

Published at 7 months ago

Published at 7 months ago

Published at 8 months ago

Published at 8 months ago

Understaffed. Overworked. Workers have little to no time to assist customers. No longer providing refills on soft drinks. Service

Published at 8 months ago

Tonight must been training night on 03/29/24. And thats OK. Because ordering a fish fillet without anything on it sometimes is a challenge w how to punch it into the computer, I get that.... But whats not tolerable is the bottom half of the Big Mac bun i ordered was absolutely hard as a rock. I mean, like brick hard. Now, how does that actually happen at a place like McDonalds on York Blvd? Where exactly was this bun that it could become hard as a rock ....during peak hours? Im figuring its been at least a day sitting out, maybe longer. This is not the first time Ive had bad food issues with this restaurant. So when I go to get my money back, do I get some credit to make up for the gas it costs to go back over to get my money back? Please, whoever owns this place annotate the people running the show, or in this case, not running the show. They need to make note of it. Or is it the owner? The least the manager could do would say, hi Im sorry were out of buns except for this one thats been sitting out for a day and a half. Its hard as a rock... would you like it? Or maybe it was overheated. Either way, a brick is not a nice thing to eat.

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

Nice and quiet. But as always there is an infestation of the homeless people scene a srenge in the BBQ pit.

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

The rudest most hateful McDonalds I have ever been to. They need training on how to deal with other human beings

Published at 8 months ago

Great costumer service!!! And new playground, area.

Published at 9 months ago

Well

Published at 9 months ago

I walked out after the one person in front of me put in their order and then the cashier left to go prepare six other orders. It would have taken less than a minute to take my order and pay but they think its a better use of time to make the cashier take orders and then prepare them all while we stand there like idiots.

Published at 10 months ago

Thank U god bless ..

Published at 10 months ago

Published at 10 months ago

I didnt like the fish

Published at a year ago

Published at a year ago

If you want to refill your hot coffee, they said they need charging same price which you paid.

Published at a year ago

Shady, this is the second time I ve been to this location late night and they only take cash. I don t know one McDonald s I ve ever been to in my life that only does cash

Published at a year ago

Ordered 2 happy meal squishmallows on the app, both boxes didnt have toy in them. Ordered extra fries instead of apple slices. Got apple slices still, not even busy and still cant get the order right.

Published at a year ago

Long wait and slow service Parking: Awkward parking lot Food : 4/5 |

Published at a year ago

Jocelyn in drive thru, had a bad attitude. Asked if frappe machine was working before I ordered and she acted like she didnt hear me and ignored me more than once when trying to plavr order. Then I gave her a code for $2 off frappe and she didnt input it and charged me full price. When I was trying to tell her she ignored me and had a bad attitude the whole time, she said to deal with it with her manager and walked away when i was taking trying to make her fix her mistake. I did tell the manager and was given a refund for $2, but that was still worst service I have received from any employee in there. Jocelyn needs better customer service training or to be let go if shes so miserable and cant help customers

Published at a year ago

Placed a mobile order, the tall skinny guy with a baseball cap and mustache went and did his friends orders before mine waited 15 minutes for a cheeseburger

Published at a year ago

Published at a year ago

Im lovn it. Parking: Plenty of parking. Wheelchair accessibility: There is access.

Published at a year ago

Sometimes they are short of staff and take a long time to deliver orders. It is also frustrating that the soda fountain is not working until now (after the pandemic), while other McDonalds are already open. Kid-friendliness: They have a playground for children.

Published at a year ago

Best to walk or ride a bike (make sure you lock it appropriately) rather than driving, parkin sucks when the drive-thru is slammed. Try ordering ahead too! The kiosks save time when in prompt to on your way to run errands and skipped breakfast at home

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

The last few times I have used the app & ordered to pick up at this location, they would tell me cash only & all app orders are null & void.

Published at a year ago

Published at a year ago

Published at a year ago

There was no frozen

Published at a year ago

Published at a year ago

So many strikes against this location, starting with the lukewarm food, then the dirty restaurant, and to add insult to injury, no refills on your soft drink anymore. Do yourself a favor and find a McDonalds that excels in these areas that this restaurant obviously fails at.

Published at a year ago

This McDonald s takes for ever to take your order and the kids playgrounds it s only open for a couple of hrs and the worst thing is that they don t do refills anymore I don t know why? Maybe they re just simply cheap. Frankly bad service over all.

Published at a year ago

They don t give ya napkins, drink refills, or hell even the sauce you ordered in the receipt. Is this place struggling because damn.

Published at a year ago

The reason for the one star is the attitude given by the manager. I placed an order at the drive thru speaker and gave a code for a reward I was using. When I got to the window I paid and waited for my order. A few moments later the manager shows up to the window and says that I shouldve said what the code was for (but in a demeaning way as if I was a child). Little did I know that I also had to say what the code was for, as I thought the code would say what I was using it for. This was an honest mistake made but his tone and demeanor was not appropriate. He couldve just said please make sure you tell the attendant what the code is for since the computer/ machine does not clarify this. I wouldve understood and moved on. But there is no reason to treat and talk to people this way. Hopefully if youre reading this, just know that you need to confirm what youre redeeming with your points.

Published at a year ago

I love the McDonalds app for the rewards and convenience of ordering practically any where! Kid-friendliness: Play time! Wheelchair accessibility: Easy wheelchair parking and accessibility.

Published at a year ago

McDonalds is there haha. I sometimes eat when I m hungry. Hamburger is delicious

Published at a year ago

Published at a year ago

The employees think they will make it without costumers

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

Great food! Fast service! Good prices

Published at a year ago

Published at a year ago

Multiple people working, they all glanced at us and still kept to themselves as if we werent there trying to speak or order! Worst service, we ended up just leaving

Published at a year ago

Published at a year ago

Published at a year ago

Horrible manager attitude

Published at a year ago

Published at a year ago

Published at a year ago

Very bad service!!! Rude ppl! DO NOT TAKE UR MONEY HERE! Just wanted a cold coffe they did not sell it to me!! Its fine I take my business somewhere else where is apreciated!!

Published at a year ago

Very clean, excellent service, and, of course, excellent coffee since they upgraded their coffee in 2010.

Published at a year ago

I like mvdonalds

Published at a year ago

Published at a year ago

Published at a year ago

my safe place to be

Published at a year ago

The food is same as any other McDonald s. As for the customer service is was terrible, I was constantly ignored, it was a long wait to get my order and an even longer wait when I wanted to get a refill. But only to be told that they don t do refills. Food

Published at a year ago

Published at a year ago

Always same problem they never put the side of suces that I requested in my order for real Im mad

Published at a year ago

Published at a year ago

One person was working food, which is understandable due to it being 8;45, but they had all the food ready and nobody was bagging it. There was 4 people just talking about who knows what, all i heard was laughter. They took about 10 minutes to finally get it bagged and ready. Not very happy with service here.

Published at a year ago

Coffee is always nice and hot, food is warm and good.

Published at a year ago

Published at a year ago

There are problems here at every visit. Bad wifi, so hard to use the app. Parking is a problem. My least liked McDonalds.

Published at a year ago

Published at a year ago

Excellent recommended

Published at a year ago

Well its McDonalds, so the food is the same, but the service was fast and the restaurant was very clean including the bathrooms and it was after the breakfast rush so there were hardly anybody eating there so I had my meal in peace.

Published at a year ago

Published at a year ago

Bad service, I requested a Mac chicken sandwich and they took my reward points but I didnt get my sandwich, from 1679 points to 222 left.

Published at a year ago

Bad

Published at a year ago

That s not lettuce it s a piece of plastic

Published at a year ago

Most McDonalds offer refills and this one for whatever reason dont.... No sign or anything that would let customers know and obviously I wanted a refill...at least put a sign and let me make a decision to buy or not buy my food.

Published at a year ago

Terrible Service now! Cannot order from cashier! Must use it Touch Screen which goes Blank after you pay and Receipt is not Visible. No more Refills on Large Soda. Order Soda with Light Ice and got mostly ice. Had to wait over 30 Minutes there as others with Mobile Orders get Priority & Cut in Line! Had order Eat with Table # and they gave me Takeout. Worse, have to Wait 20 minutes to back out in Parking Lot as Drive-Thru Line blocks you and it barely moves! Staff seem very unhappy, unfriendly, overworked, and treated badly by managers. Pre-covid, this was my favorite McDonalds for decades and were so friendly with an extra Parking Lot access by Alley. Now, it is the Worse! Will still visit other McDonalds (I live in the area for 50 years). Parking: But be prepared to Wait 30 Minutes to Exit! The extremely Slow Moving Drive-Thru Line blocks you from Exiting!!! Their 2nd Parking Lot for Decades is Now Closed! And no more Alley Access.

Published at a year ago

Best coffee ever

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

I like Mcdonals,but this restrooms situation bothers me. It was very dirty,also no paper towels.

Published at a year ago

Published at a year ago

tried ordering 5 different items at drive thru at night and they said they didnt serve any of them, despite all of them being on the drive thru menu that was right there

Published at a year ago

Published at a year ago

Published at a year ago

The food could be a little fresher but overall service is good. Im happy with the coffee I receive and the service..

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

Apparently they don t take orders anymore, you gotta use the order here kiosk , then take that paper to a register In the picture you order on the big tablet Then take the paper it gives you to the register to pay? What a joke

Published at a year ago

Published at a year ago

Was craving a cup of coffee was perfect.

Published at a year ago

If i could rate this 0 STARs I would , i didnt realize i ordered 3 raw burgers and when i went to complain they didnt even want to replace my items

Published at a year ago

Published at a year ago

No matter when you go, just double-check your bag before you leave . There is always something missing, so just make sure

Published at a year ago

Published at a year ago

Order through Uber eats the driver came on time the only thing bad was the food from McDonalds, didnt even give me a straw or the milk packets I ordered also they gave me old soggy fries with the order, horrible fries, I like mine crispy, they didnt give me exactly what I ordered and gave me old soggy fries, really the first time this ever happens, horrible I mean horrible soggy fries, you guys should be ashamed of yourselves.

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

Drive-thru took forever. Couldn t back out once we were in. The fries were piping hot though.

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

Everytime I go here they screw up my order. Manager is rude and they took over 20 minutes to get my mobile order out Service : 1/5

Published at a year ago

Published at a year ago

My only problem is that they never have ice cream. So what s the point of selling it? It s the end of the year, I visit this McDonalds at least 2-3 times a week and during the whole year I got lucky to be able to buy an ice cream 2 times!!!!! Now I know why the McDonalds by food 4 less is always full. If I go there they always have ice cream. Maybe they re just lazy

Published at a year ago

Published at a year ago

50/50 chance you get good food and cold drinks.

Published at a year ago

Published at a year ago

I had the worst experience with the cashier at night, a girl all disheveled and with a very bad attitude (she is a girl with red hair) I asked her for my receipt and she told me that they didnt give receipts in that place, then she gave me the incomplete change and I told her That he was wrong and he told me that he had given me all the change and that I wanted to steal money from him and then they ignored me and when someone gave me the money they gave me a lot of coins that in the end it was still incomplete I hope they do something about it and hire qualified personnel

Published at a year ago

Food was decent, pretty much what you expect from McDonalds. What made this experience a bad one was the staff. Its not like they were being out right ride or disrespectful. But were very inattentive, and unprofessional. They were playing very loudly Eminem, the Marshal Mathers LP. Uncensored and loud enough to be heard in the play area.

Published at a year ago

Published at a year ago

Published at a year ago

Its McDonalds, the food is the same as every other McDonalds. The workers are rude and thats the drive thru. So dont expect great customer service. Like I said, its McDonalds.

Published at a year ago

Really rude people working in the morning shift. They give customers a bad attitude and they roll their eyes at you.

Published at a year ago

Excellent place

Published at a year ago

Published at a year ago

Published at a year ago

Gave me a Big Mac with no meat and then told me they don t give refills on my purchased drink

Published at a year ago

Published at a year ago

Published at a year ago

Published at 2 years ago

Cant go wrong with McDonalds from time to time.

Published at 2 years ago

Very disappointed, because most of the time they don t have the pies available Sometimes sorry doesn t help when you really want it The manager should take care of that

Published at 2 years ago

Staff was extremely terse where it comes off as rude. Speaks way too fast and his words unintelligible. This is why I rarely come to Mcdonalds. 11pm

Published at 2 years ago

Published at 2 years ago

1. They refused to open the restroom door until 5 minutes later. 2. I was the next person to place my order when the lady walked away. Then the manager said hello and that they are only taking orders by Kiosk. While i was ordering with my phone app a customer walked up to the cashier and place an order directly.

Published at 2 years ago

They forgot my nuggies but I forgive them

Published at 2 years ago

You need to order via screen before paying cash. At least it was that way on am empty Sunday

Published at 2 years ago

Used the kiosk to order my food they dont have a full-time cash here to take cash or do a credit card I take cash I had to wait a little bit for the guy to come over to take my money to get the dollar menu for your money and value double cheeseburger and a large Coke

Published at 2 years ago

This place stopped taking orders at the register and also closed the soda machines and stop giving refills. Save your money and go to the Mc Donalds on Figueroa. Quality is better and refills are free.

Published at 2 years ago

Worst MacDonalds Ive ever been to. No refill for drinks and all the prices are higher than anywhere else. Rude managers.

Published at 2 years ago

Published at 2 years ago

sucks! went there for the new collab happy meal, told me they didn t even have it

Published at 2 years ago

Published at 2 years ago

THOSE PLACES DO KNOW HOW THE RACE IS WITHOUT MONEY AND EVERYTHING IS VERY EXPENSIVE BUT THEY CONTINUE WITH THE PRICES EQUALLY LOW, NOT LIKE 99cents.

Published at 2 years ago

Worst service

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

A very good option for when you get hungry, the service is fast.

Published at 2 years ago

Published at 2 years ago

Today I had a bad experience in this place that I have visited for 9 years, very rude guys, bad attitude, the girl who charges all hairy didnt put my full menu and when I told the guy that yes, please charge me for what they didnt give me, he said you have have to wait in line again how to ruin your lunch hour macdonalds be more serious about hiring people in customer service.

Published at 2 years ago

Published at 2 years ago

Worst McDonalds Ever! I will never come back Here!!!

Published at 2 years ago

Published at 2 years ago

Me and another man wanted to place an order inside and the staff ignored us finally after aprox 12 minutes of waiting the manager told us to use the machines that the have inside to place the order I wont go there again.

Published at 2 years ago

Published at 2 years ago

They had me order from machine instead of cashier. When ordering by machine it says food will be delivered but it wasnt

Published at 2 years ago

Terrible customer service, you really dont want to return, they serve you very badly and treat you very badly and the cashier is in a very bad mood. They should be aware that it is a job and they should do it in the best way!

Published at 2 years ago

Super clean, fast. Cute manager

Published at 2 years ago

Published at 2 years ago

This McDonald s is ok have to make sure u ask for everything u need and check u order before u leave

Published at 2 years ago

Terrible service every day it gets worse very dirty and very bad attitude of its workers always taking the wrong orders terrible place the manager is useless he never solves the problems please someone do something

Published at 2 years ago

Kid-friendliness: Drive-thru staff are always friendly.

Published at 2 years ago

Published at 2 years ago

Employees were rude, food was border line cold, homeless were roaming the parking lot.

Published at 2 years ago