Ralphs Fresh Fare

Large market kept up well. Decent bakery and fish market. Large wine selection. Staff not enthusiastic to help you find things. Most of them just seem tired and dissatisfied. I get it; it's just a job, but they just seem defeated, compared with the staff at Trader Joe's, who are always lighthearted and friendly.

I searched for cotton swabs for 10 mins before asking someone, who handed me a pamphlet so I could search for them myself, again. It indicated they were on aisle 7, where I had already been looking. I finally found them stacked up on the top shelf, 7 1/2' feet above the ground. I'm 6'0. After doing some Olympic stretches, I made a running jump and was able to knock a few off the shelf.

Management is cheap about staffing cashiers at the registers, so be prepared to use the self-checkout.

Published at 5 months ago

This used to be a great market. The people there are all very nice and helpful. Then Kroger decided to cut back on the hours of their employees. I shop later in the day when it’s less crowded. Most of the time there’s no checker only self check out. The produce section has not been maintained. Several items are either missing or poor quality that I would not buy. Please don’t yell at the people who work there. This is not their choice. I will try Vons’s next-door. Their digital coupons are a pain in the butt. I’m already a member. Why do I have to do more work? Pretty sure you wanna offer the specials, but hope people don’t take it. You ruin the store to make yourself more profit . When people stop shopping there you’ll see your profit go down maybe then you’ll put more people back to work and make it the quality market that he used to be.

Published at 3 months ago

This is my go to Ralph’s mostly late at night (open till 1am) or early morning.
Manager Joey & his staff are very attentive & helpful.
Good variety of everything (great bakery & produce good overall, good sales on chicken & soft drinks, gift cards & greeting cards, good variety of flowers for all occasions ) but prices do keep rising.
After10pm you will usually need to self check out - no worries staff is there to help.
Need to do a Cash App transaction go before 9pm.
AllPoints ATM, a Coin Exchange machine, & a CA scratcher purchase machine all nearby.
Great Parking
Security Staff

Published at 3 months ago

I came in for a few sandwiches for lunch and ended up walking out after being treated like a thief by “Mita”. I came when I was in work clothes, I guess she chose to discriminate against me since I probably didn’t look like I belonged. I’ve never felt so judged in my life. I’ve never stolen a thing before. I’m on my lunch break working just like Mita is. But just because I wasn’t dressed as nice as her or the other customers, or the right color of skin for her liking, she treated me like a common thief. I’ve never felt so uncomfortable in a store before in my life. I’ve never felt so judged for just trying to buy lunch. I’m going to call corporate because employees shouldn’t be allowed to make a customer feel that uncomfortable.

Edit: I added a picture of the lunch I bought, and paid for, right after I left from the Vons right across the street. It also came out to $14 instead of $27. So half the price, and no judgy employees to degrade you in public. Thank you Vons.

Published at 7 months ago

Bought chicken tenders from the deli like 10 mins ago, severely dry, no flavor, borderline inedible, its really hard to botch flour or batter based fried chicken tenders yet somehow they achieved it. I don't understand...so gross 7.99 per pound of nothing. Yall need better deli cooks yikes.

Published at 4 months ago

Dan a manager at this store showed AWESOME customer service! He went above and beyond and made us feel like even in a suburb of LA one can have kind of a family like feel at a local grocery store. Not exaggerating at all when I say my wife and felt like a million dollars when we left the store today. Thanks Dan! I’ll never forget it.

Published at 5 months ago

I have been shopping at the Agoura Hills Ralph’s for over 8 years now. I purchased a watermelon that cost me $20 when I cut the watermelon and tasted it I was extremely disappointed it had no flavor! And it wasn’t the first time this had occurred I happen to really like watermelon and buy it often but this time I was done paying these kind of prices and then throwing it in the trash! I went to the lady manager and explained the situation and she told me to go home and bring her the watermelon like I was lying to her! FYI I have never returned anything to a grocery store. I went and got the whole cut watermelon and brought it back to the store waited for her to finish with her customers where she then asked another employee to refund me the money, I went to the other employee with my receipt he asked me for my debit card, my loyalty card number and to input my pin I did as he asked, and I don’t know what happened, but he went and made a phone call while I was standing there then came back, asked me to put my debit card in again didn’t ask for my pin number This time gave me a paper and said it was done. The following day when I looked at my account, I saw that the refund had not been put into my account. I called the store after holding for over a half hour. I spoke to another manager. I think his name was Kevin. I explain the situation and he said that sometimes it takes 24 hours for the refund to go through, depending on your bank, if it didn’t go through by the next day to come into the store. The next day I wanted to get some shrimp that had gone on sale beginning that day, the butcher told me that they were all out of the shrimp even though the sale had just begun on that day. He told me I could call another store and see if they had it. I was standing in line to speak to the manager because the money was still not in my account and I called the Westlake store who told me they had the shrimp and I could come in to get it. It was the store the manager who I originally dealt with I told her what took place and what the manager had told me and she told me that I needed to contact their accountant that there was nothing she could do to help me! Wrote down the accountants name on top of the receipt no phone number . I left the store. I went to the Westlake store to get the shrimp and the butcher tells me that he made a mistake and that they are all out of the shrimp also! The following day I called to speak to a manager when again the refund was not in my account After 15 minutes of holding a woman answer the phone I told her I wanted to speak to the store manager she left me holding for an additional 45 minutes when she picked up the line again and asked if there was something she could help me with I told her yes that I had been on hold for 45 minutes waiting for the manager and she hung up on me. I have never had to deal with such horrible customer service in my life from so many different employees!! I shop at that store because it is right near my house, but I will never shop at that store again or any Ralphs for that matter. They are never helpful in any way and this experience has left me never wanting to shop at A Ralph’s store again!

Published at 4 months ago

This review is solely about the manger on duty today 5/1/24 at 9am. What I overheard this woman (with long hair in a ponytail) say to her employers was disgusting. In the 7 min time frame that I was there. I heard her verbally attack and demean 3 employees. No one deserved to be spoken to like that!

This review is in support all the mistreated employees out there!

Published at 7 months ago

Feels bad for every time coming for this store

Published at a month ago

They have some food ready to eat for people dont want to cook come down to check

Published at 2 months ago

If you need help, someone is always there to help.

Published at 2 months ago

Published at 2 months ago

This is my go to Ralph s mostly late at night (open till 1am) or early morning. Manager Joey & his staff are very attentive & helpful. Good variety of everything (great bakery & produce good overall, good sales on chicken & soft drinks, gift cards & greeting cards, good variety of flowers for all occasions ) but prices do keep rising. After10pm you will usually need to self check out - no worries staff is there to help. Need to do a Cash App transaction go before 9pm. AllPoints ATM, a Coin Exchange machine, & a CA scratcher purchase machine all nearby. Great Parking Security Staff

Published at 2 months ago

Published at 3 months ago

This used to be a great market. The people there are all very nice and helpful. Then Kroger decided to cut back on the hours of their employees. I shop later in the day when it s less crowded. Most of the time there s no checker only self check out. The produce section has not been maintained. Several items are either missing or poor quality that I would not buy. Please don t yell at the people who work there. This is not their choice. I will try Vons s next-door. Their digital coupons are a pain in the butt. I m already a member. Why do I have to do more work? Pretty sure you wanna offer the specials, but hope people don t take it. You ruin the store to make yourself more profit . When people stop shopping there you ll see your profit go down maybe then you ll put more people back to work and make it the quality market that he used to be.

Published at 3 months ago

Published at 3 months ago

Bought chicken tenders from the deli like 10 mins ago, severely dry, no flavor, borderline inedible, its really hard to botch flour or batter based fried chicken tenders yet somehow they achieved it. I dont understand...so gross 7.99 per pound of nothing. Yall need better deli cooks yikes.

Published at 3 months ago

Published at 4 months ago

Published at 4 months ago

I have been shopping at the Agoura Hills Ralph s for over 8 years now. I purchased a watermelon that cost me $20 when I cut the watermelon and tasted it I was extremely disappointed it had no flavor! And it wasn t the first time this had occurred I happen to really like watermelon and buy it often but this time I was done paying these kind of prices and then throwing it in the trash! I went to the lady manager and explained the situation and she told me to go home and bring her the watermelon like I was lying to her! FYI I have never returned anything to a grocery store. I went and got the whole cut watermelon and brought it back to the store waited for her to finish with her customers where she then asked another employee to refund me the money, I went to the other employee with my receipt he asked me for my debit card, my loyalty card number and to input my pin I did as he asked, and I don t know what happened, but he went and made a phone call while I was standing there then came back, asked me to put my debit card in again didn t ask for my pin number This time gave me a paper and said it was done. The following day when I looked at my account, I saw that the refund had not been put into my account. I called the store after holding for over a half hour. I spoke to another manager. I think his name was Kevin. I explain the situation and he said that sometimes it takes 24 hours for the refund to go through, depending on your bank, if it didn t go through by the next day to come into the store. The next day I wanted to get some shrimp that had gone on sale beginning that day, the butcher told me that they were all out of the shrimp even though the sale had just begun on that day. He told me I could call another store and see if they had it. I was standing in line to speak to the manager because the money was still not in my account and I called the Westlake store who told me they had the shrimp and I could come in to get it. It was the store the manager who I originally dealt with I told her what took place and what the manager had told me and she told me that I needed to contact their accountant that there was nothing she could do to help me! Wrote down the accountants name on top of the receipt no phone number . I left the store. I went to the Westlake store to get the shrimp and the butcher tells me that he made a mistake and that they are all out of the shrimp also! The following day I called to speak to a manager when again the refund was not in my account After 15 minutes of holding a woman answer the phone I told her I wanted to speak to the store manager she left me holding for an additional 45 minutes when she picked up the line again and asked if there was something she could help me with I told her yes that I had been on hold for 45 minutes waiting for the manager and she hung up on me. I have never had to deal with such horrible customer service in my life from so many different employees!! I shop at that store because it is right near my house, but I will never shop at that store again or any Ralphs for that matter. They are never helpful in any way and this experience has left me never wanting to shop at A Ralph s store again!

Published at 4 months ago

Large market kept up well. Decent bakery and fish market. Large wine selection. Staff not enthusiastic to help you find things. Most of them just seem tired and dissatisfied. I get it; its just a job, but they just seem defeated, compared with the staff at Trader Joes, who are always lighthearted and friendly. I searched for cotton swabs for 10 mins before asking someone, who handed me a pamphlet so I could search for them myself, again. It indicated they were on aisle 7, where I had already been looking. I finally found them stacked up on the top shelf, 7 1/2 feet above the ground. Im 60. After doing some Olympic stretches, I made a running jump and was able to knock a few off the shelf. Management is cheap about staffing cashiers at the registers, so be prepared to use the self-checkout.

Published at 5 months ago

Dan a manager at this store showed AWESOME customer service! He went above and beyond and made us feel like even in a suburb of LA one can have kind of a family like feel at a local grocery store. Not exaggerating at all when I say my wife and felt like a million dollars when we left the store today. Thanks Dan! I ll never forget it.

Published at 5 months ago

Published at 5 months ago

Published at 6 months ago

Nice selection and friendly staff.

Published at 6 months ago

Camron is unprofessional staff.

Published at 7 months ago

This review is solely about the manger on duty today 5/1/24 at 9am. What I overheard this woman (with long hair in a ponytail) say to her employers was disgusting. In the 7 min time frame that I was there. I heard her verbally attack and demean 3 employees. No one deserved to be spoken to like that! This review is in support all the mistreated employees out there!

Published at 7 months ago

I came in for a few sandwiches for lunch and ended up walking out after being treated like a thief by Mita . I came when I was in work clothes, I guess she chose to discriminate against me since I probably didn t look like I belonged. I ve never felt so judged in my life. I ve never stolen a thing before. I m on my lunch break working just like Mita is. But just because I wasn t dressed as nice as her or the other customers, or the right color of skin for her liking, she treated me like a common thief. I ve never felt so uncomfortable in a store before in my life. I ve never felt so judged for just trying to buy lunch. I m going to call corporate because employees shouldn t be allowed to make a customer feel that uncomfortable. Edit: I added a picture of the lunch I bought, and paid for, right after I left from the Vons right across the street. It also came out to $14 instead of $27. So half the price, and no judgy employees to degrade you in public. Thank you Vons.

Published at 7 months ago

Published at 8 months ago

Frequent shopper

Published at 8 months ago

Ok

Published at 9 months ago

Man at self checkout vile. Graphic talk. Never stops.

Published at 9 months ago

The employees are super friendly.

Published at 9 months ago

Published at 10 months ago

Published at 10 months ago

Published at a year ago

Some things not on shelves or dont carry them anymore.

Published at a year ago

Published at a year ago

I cannot wait for the construction is finished

Published at a year ago

Published at a year ago

Published at a year ago

07-01-21 Usually go to a different brand store. We couldnt find our favorite brands. 08-04-22 Ralphs seems to be a little more expensive than the Vons across the street...but Vons stopped carrying Sun Chips. Update: found the Sun Chips at Vons, but they are prohibitively expensive. Need a roof? See my review of DNA ROOFING

Published at a year ago

Published at a year ago

Published at a year ago

Love this place

Published at a year ago

Good place to buy food.

Published at a year ago

Published at a year ago

Good helpful crew of workers. The meat cutter did an excellent job at cutting me a 4 pound roast.

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

The clearance rack such a good deal.

Published at 2 years ago

Excellent

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Good selection and very friendly staff.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Compared to Trader Joes and Aldi more selection, especially at alcoholic beverages. More selection than Trader Joes and Aldi. The selection is larger, especially when it comes to alcohol.

Published at 2 years ago

I love to buy in this places all thereabouts are very nice and always had fresh products

Published at 2 years ago

Good west coast supermarket with decent prices

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Nice staff, very good produce. Clean.

Published at 2 years ago

Ok

Published at 2 years ago

Very clean and well stocked.

Published at 2 years ago

I found everything and for everyone.

Published at 2 years ago

Published at 2 years ago

As always: the level of service is 5+, the selection of products is amazing.

Published at 2 years ago

GR8

Published at 2 years ago

Ralphs is Ralphs is Ralphs like MCDONALDS is MCDONALDS... Same everywhere... The staff are friendly here though and they all seem to know where everything is!

Published at 2 years ago

Published at 2 years ago

Fresh produce, good deals on salmon periodically. Self check out. Great curbside pickup.

Published at 2 years ago

Published at 2 years ago

Open till 1 am with classic rock playing . Need I say more ! It lists the location as old Agoura, its not , its the Ralphs on the corner of Westlake and TO. Blvd.

Published at 2 years ago

I love this store! When I moved out here in 1982, (All the way from Liberty Canyon!) it was a tough choice between you guys and the Calabasas one, BUT I quickly gave in when that huge mall was built AND their management came here! Needless to say I really have Never had a bad experience here. I can think back about so many times youve shown kindness to my kids & me as well. Over 40 years just moving has become a painful challenge sometimes and Ive noticed your associates often help me manage things in subtle ways without being asked or arrange to be available sometimes like a genie materialize in the produce sprinklers mist. I just wanted to let you how much your integrity & kindness are always very much appreciated. thank you So Very Much, Martha Rising Rosson

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Waited for at least 10 minutes in the deli dept with NOT one of the 2 guys that were working there even acknowledged me! One was wiping down the sushi area, and the other man dumping the trashcans! It was around 3pm, not closing time or anything, I finally yelled out is there anyone working with waiting customers in this area? The older man mumbled something, and I left without buying anything! Drove across the Street to Vons!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

The stocker was quite rude, I had to follow her around the deli section even when I called her by saying excuse me but she pointed to the sign saying if its not there we dont have it. Since it was my first time going there, I was quite taken aback. Will be reluctant to go back.

Published at 2 years ago

Published at 3 years ago

Published at 3 years ago

Ralphs has some items that Vons doesnt carry. I like their orchids.

Published at 3 years ago

Published at 3 years ago

Deli needs to learn how to cut meat and cheese. They also need to know what they have. The guy working at 6:00p on Wednesday night has no idea what he is doing and thinks its funny to leave people on hold. Ill be going to Westlake Ralphs.

Published at 3 years ago

Love the self help checkout

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Ralphs is a great market. Prices are a lot better than Vons . Everything is fresh and delicious

Published at 3 years ago

Luckily I live close to 3 great supermarkets.... Ralphs, Albertsons and Trader Joes... I shop at all 3 and get the groceries I want/needs...Example; Ralphs has great fruits and vegetables...TJs has lots of Organic/Kosher stuff and good prices for cheese...Albertson has great cooked foods/deli/sushi and meat items...it helps since I now have time since I recently retired.. Yeahhh

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I went in for 1 think and found several unexpected sale items. Good prices, clean store over all great experience.

Published at 3 years ago

Published at 3 years ago

Ralphs is a serial abuser of understaffing their store. About a year ago from the date of writing this review, I noticed that this Ralphs shifted from staffing their checkers properly to consistently understaffing their checkers and leaning on self check out. It is not uncommon to wait ten minutes to check out. Today was the worst Ive seen, it took twelve minutes for the manager to call for additional checkers, and an additional 5 once a line opened up. Stop cheaping out and staff your store properly or you will continue to lose more customers. As a lifetime customer, I will no longer be shopping here

Published at 3 years ago

Published at 3 years ago

Was there yesterday (7/18/2021). A man doing his shopping without face mask, and a store employee approached him asking if he needs one. Great effort! One star off because someone at customer service wore his mask under his nose.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

No Starbucks. It ran out of fried chicken

Published at 3 years ago

Published at 3 years ago

Go to shopping

Published at 3 years ago

Everything is very different and very pleasant with this application

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

The store was good and the employees were nice and helpful but there was an awful smell throughout like a rancid diaper.

Published at 3 years ago

Published at 3 years ago

Nice grocery store great deals

Published at 3 years ago

Published at 3 years ago

Best clearance stuff in the area

Published at 3 years ago

Need more cashiers.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Busy just before our limited stay at home. Plenty of product.

Published at 3 years ago

Published at 3 years ago

Published at 4 years ago

Perfect!

Published at 4 years ago

Wildly overpriced

Published at 4 years ago

Published at 4 years ago

Elsa knows Im writing this as I just left the store. I was at the self serve checkout and using my Ralphs Pay which works great. While I was checking out,, she grabbed my arm and shoved me out of the way to see the pay screen. Terribly AGRESSIVE BEHAVIOR and NOT FOLLOWING COVID PROTOCOLS. So much for everything you have about covid-19 safety protocols and employee training on your website. This employee needs training! This is just so upsetting in so many ways!

Published at 4 years ago

The floral department inside Ralphs entrance has some of the freshest, most colorful displays. Orchids, freshly cut flower bouquets, and gift items like these earthenware planters are worth the trip if you need a last-minute gift or something to spice up your house for the next holiday.

Published at 4 years ago

Published at 4 years ago

No organization, slow checker. She was on a personal call while checking me out! Isles horrible for social distancing. Out of stock on several items

Published at 4 years ago

Published at 4 years ago

Ralphs is always nice and friendly.

Published at 4 years ago

Staff are overworked! 1 cashier this morning with more than 12 people waiting in line. People kept asking for another cashier and apparently she hadnt arrived yet.

Published at 4 years ago

Published at 4 years ago

I truly appreciate the cart girl.. You see her wheeling like 15-20 carts at a time. spraying them up and down so that we may continue to be safe, and then smiles as she does her job. Assett to Ralphs

Published at 4 years ago

I had a very disappointing experience this evening with the store manager. She turned her back on me while I was trying to get her help to resolve an error an employee made. As a 10+ year customer I was blown away be the sheer lack of professionalism and care she showed. If she is a product of Ralphs training, that is a sad reflection on the company.

Published at 4 years ago

Published at 4 years ago

Friendly staffs. UVC sanitation devices. 8 hour Defense sanitizers. Best way to combat COVID 19.

Published at 4 years ago

This Ralphs is in Newport Beach. Great market with a good selection and wonderful floral department.

Published at 4 years ago

I bought fried chicken in the deli corner and found that the quality is bad. The color of the fried chicken is almost black and I think cooking staff re-used the oil again and again or they cooked the chicken too much. I will not buy chicken for my child anymore. The taste and quality never improved.

Published at 4 years ago

Published at 4 years ago

This Ralphs is one of my favorites. Small size but has everything.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Great

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Great selection of foods etc. I will always remember Sam. We moved back to Virginia and will miss Ralphs

Published at 4 years ago

Basic grocery store with all the expected brands. Friendly staff.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Nice grocery store

Published at 4 years ago

Disappointed with store. Produce was awful with wilted lettuce, jalapenos over ripe bananas and bruised fruit. Limited canned products and no vegan alternatives

Published at 4 years ago

There were very long lines with only 2 registers open and no express checkout lane open. The self checkout you can t return things and the lady managing that told me to go to a regular line. Once I am stuck in a long line she proceeds to open another check out and invited someone else to go when I had just a small basket of things. Not planning to shop here again. Not good service.

Published at 4 years ago

Published at 4 years ago

I love this store!!

Published at 4 years ago

Great service

Published at 4 years ago

Stop anytime Ralphs always has wow deal.great savings if you are on a budget

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

I love this Grocery store Specifically the Bakery Department employee Ebeth is amazing she does a great job on the cakes I order cakes with her since she used to work in the Store in Westlake Village but I follow her until I found her because she got transferred to the store in Agoura hills CA I love her she is very Knowledgable very creative and easy to talk to about ordering a cake she always make me look good when I bring the cake to what ever the event we are having she deserves a nice race

Published at 4 years ago

Its california law that pharmacies sell syringes without a prescription now. But when i went and asked to purchase them here i was treated like a criminal. Ew. I guess Ralphs doesnt mind the spread of hiv and hepatitis.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

The staff were kind and helpful, when I could find them, in actuality other customers were of greater assistance. I had heart surgery recently, so in order to do my shopp6, I utilized one of the stores electric carts. The stores layout is such that it is VERY difficult to navigate with the provided scooter, and I can only imagine a wheelchair. Some areas of the store were completely inaccessible, which was disappointing. The end caps took up enough of the aisle space that it was ridiculously difficult to not run I to them when trying to turn from one aisle to the next. Im not really likely to return.

Published at 5 years ago

Published at 5 years ago

Love my Ralphs!

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Seen Mel Gibson, it was cool he was in a fake beard, or maybe it was real ! Anyhow with a young girl then next day MEL Gibson goes to a place where he knew paparazzi would be, FREAKING HOLLYWOOD

Published at 5 years ago

Published at 5 years ago

I love our neighborhood Ralphs. The service is always great and the selection is awesome. They have a great selection of groceries and vegan options too!

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Always good shopping experience.

Published at 5 years ago

mentioned something new

Published at 5 years ago

excellent thank you

Published at 5 years ago

Published at 5 years ago

My favorite !

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Cool

Published at 5 years ago