Walgreens

I have to thank Art who works in Photos. She was so patient. I was impatient because I had a deadline. The printer was acting up but she didn’t stop until she gave me a quality product. I was stressing and she was a blessing. Deadline was met thanks solely to her. It’s hard to find employees who actually care these days so I had to make sure she was given a proper THANKS! We need more employees like her.

Published 2 years ago

FedEx needs to straighten up the drop off locations of Walgreens. Every Walgreens I go to has another lazy worker that gives me XXX reasons why they can't accept my 30lb 📦 of less than XXX dimensions
...
Consistency would be key here.
Just make it all the same or get rid of the service.

Published 2 years ago

If they could get no starts they would . Am sick got prescription. They send me a message that it’s ready when I go there. They didn’t fill all the prescription said they didn’t get it one. Went back there a week later get a new prescription they gave me the old prescription that they said they didn’t have it. Two weeks later get another prescription waited for it all day for the prescription. Get the text that they received the prescription , so I keep checking on it ,it’s not ready. It’s not ready at 5:45. I haven’t gotten a text or call that it’s ready as yet so I called the AI said it was ready rushed to get it. Everybody’s inside telling them that I’m in pain. I just need my medication you have to go to a different pharmacy because they’re close, no matter how much we pleaded them they wouldn’t give us the medicine, even though it was already ready t all we had to do was pay for it. Just no Walgreens you lost a customer.

Published 2 years ago

The photo department does an excellent job! Especially Beverly, Jacob & Mark. Meredith at the front register is always helpful & cheerful!

Published 2 years ago

They really did a great job. I enjoyed speaking with the pharmacist.

Published 2 years ago

Only giving 1 star because emphasizing 0 stars is not an option in order to post a review. The pharmacist's name tag said Lana on it. She was rude and unprofessional. She ignored me for more than 10 mins as I sat wanting to pick up the prescription for my child that was in pain from a surgery that he'd just had today. She continued to fiddle at her computer and with papers on the counter. And then had the audacity to acknowledge and service a new customer that walked up to the counter 7 to 8 mins after I was already waiting. She didn't even have the courtesy to tell me that she would be with me in a few minutes. Just silence and no eye contact or acknowledgement.
Then when I mentioned that I was using the prescription rx due to no prescription insurance. She asked in a nasty tone. "So you want to use the discount app code to pay for this?!" As a resident of this area I will have to go elsewhere and tell my family and friends here in town to do so as well for our store and pharmacy needs. Because she has left a very bad taste in my mouth. And added to the stress that I was already feeling due to having a loved being under the weather.
People go to the pharmacy because they are ill or have a loved one that is. The last thing that they need to have to deal with, is a unprofessional and dismissve pharmacist with a bad attitude. Maybe this isn't the right field of work for her. It most definitely is not the right locations.
After seeing the other reviews here. I will be bringing the issue up at the next chamber of commerce meeting as one of the small business owners here in town. Walgreens please fix this problem.

Published 2 years ago

Very satisfied, customer service is top tier.😀

Published 2 years ago

This is the absolute worst walgreens, the employees are horrible and know nothing about customer service or maybe you have to be the right gender or race. I was in there the other day and I was in line waiting and the cashier was all sweet and kind to the man in front of me taking her time chatting with him trying to get his info right for the stupid walgreens reward. However it was taking a long time. He actually turned to me and apologized not the cashier the customer did. When I finally got to the register she said nothing to me didnt even look at me, wow!!!. Not the first incident I've had with this walgreens. A fre months back I went to get my prescription for and they me 3 hrs I went up there at about 3 and a half and it wasn't ready. They told me to sit down and they'd be right with me after an hr i went back up to ask, they were like did you get a text. Mean while helping everyone else coming in. I was pissed asked if it was ready and the pharmacist was like did we call you. I had to actually go get the store manager to actually get helped. I will drive out of my way to avoid this walgreens from now on. If there was a was to give negative stars I would.

Published 3 years ago

Very satisfied, customer service is top tier.😀

Published 2 years ago

This is a great store with a great staff.

Published 2 years ago

I have to thank Art who works in Photos. She was so patient. I was impatient because I had a deadline. The printer was acting up but she didn’t stop until she gave me a quality product. I was stressing and she was a blessing. Deadline was met thanks solely to her. It’s hard to find employees who actually care these days so I had to make sure she was given a proper THANKS! We need more employees like her.

Published 2 years ago

I changed to 5 stars since they changed staff. These are much better. Qualified pharmacist and staff was super nice

Published 2 years ago

They really did a great job. I enjoyed speaking with the pharmacist.

Published 2 years ago

The photo department does an excellent job! Especially Beverly, Jacob & Mark. Meredith at the front register is always helpful & cheerful!

Published 2 years ago

horrible customer service. all employees need to be retrained on how to handle a phone call.

Published 2 years ago

FedEx needs to straighten up the drop off locations of Walgreens. Every Walgreens I go to has another lazy worker that gives me XXX reasons why they can't accept my 30lb 📦 of less than XXX dimensions
...
Consistency would be key here.
Just make it all the same or get rid of the service.

Published 2 years ago

If they could get no starts they would . Am sick got prescription. They send me a message that it’s ready when I go there. They didn’t fill all the prescription said they didn’t get it one. Went back there a week later get a new prescription they gave me the old prescription that they said they didn’t have it. Two weeks later get another prescription waited for it all day for the prescription. Get the text that they received the prescription , so I keep checking on it ,it’s not ready. It’s not ready at 5:45. I haven’t gotten a text or call that it’s ready as yet so I called the AI said it was ready rushed to get it. Everybody’s inside telling them that I’m in pain. I just need my medication you have to go to a different pharmacy because they’re close, no matter how much we pleaded them they wouldn’t give us the medicine, even though it was already ready t all we had to do was pay for it. Just no Walgreens you lost a customer.

Published 2 years ago

Published 2 years ago

I don’t know what’s been going on with this location. For the last year, the customer service in the pharmacy has been HORRIBLE, with simple prescriptions taking 3 days or more to be filled - not because they don’t have the meds, but because they don’t have enough help, and the help they do have isn’t efficient. Today, (6/15), I arrived at 8:21am and the store is not open (they’re supposed to open at 8:00am). Employees and customers are waiting outside. Unreal!

Published 2 years ago

I was in line for 15minutes and by the time I got to the window they put up the sign saying no pharmacist on duty. I was not aware they closed at 6pm. But she seen that they there was a line and still closed. Unbelievable

Published 2 years ago

Published 2 years ago

Only giving 1 star because emphasizing 0 stars is not an option in order to post a review. The pharmacist's name tag said Lana on it. She was rude and unprofessional. She ignored me for more than 10 mins as I sat wanting to pick up the prescription for my child that was in pain from a surgery that he'd just had today. She continued to fiddle at her computer and with papers on the counter. And then had the audacity to acknowledge and service a new customer that walked up to the counter 7 to 8 mins after I was already waiting. She didn't even have the courtesy to tell me that she would be with me in a few minutes. Just silence and no eye contact or acknowledgement.
Then when I mentioned that I was using the prescription rx due to no prescription insurance. She asked in a nasty tone. "So you want to use the discount app code to pay for this?!" As a resident of this area I will have to go elsewhere and tell my family and friends here in town to do so as well for our store and pharmacy needs. Because she has left a very bad taste in my mouth. And added to the stress that I was already feeling due to having a loved being under the weather.
People go to the pharmacy because they are ill or have a loved one that is. The last thing that they need to have to deal with, is a unprofessional and dismissve pharmacist with a bad attitude. Maybe this isn't the right field of work for her. It most definitely is not the right locations.
After seeing the other reviews here. I will be bringing the issue up at the next chamber of commerce meeting as one of the small business owners here in town. Walgreens please fix this problem.

Published 2 years ago

Ms Meredith my birthday twin was amazing.

Published 3 years ago

Published 3 years ago

The pharmacy department was extremely unprofessional. By far the worst experience that I have had at a Walgreens ever.

Published 3 years ago

This is the absolute worst walgreens, the employees are horrible and know nothing about customer service or maybe you have to be the right gender or race. I was in there the other day and I was in line waiting and the cashier was all sweet and kind to the man in front of me taking her time chatting with him trying to get his info right for the stupid walgreens reward. However it was taking a long time. He actually turned to me and apologized not the cashier the customer did. When I finally got to the register she said nothing to me didnt even look at me, wow!!!. Not the first incident I've had with this walgreens. A fre months back I went to get my prescription for and they me 3 hrs I went up there at about 3 and a half and it wasn't ready. They told me to sit down and they'd be right with me after an hr i went back up to ask, they were like did you get a text. Mean while helping everyone else coming in. I was pissed asked if it was ready and the pharmacist was like did we call you. I had to actually go get the store manager to actually get helped. I will drive out of my way to avoid this walgreens from now on. If there was a was to give negative stars I would.

Published 3 years ago

I love this location.

Published 3 years ago

Ms Meredith at the front is ALWAYS so friendly and kind hearted!!! Exceptional service with a smile!!

Published 3 years ago

Multiple employees on their phones or fixing makeup and hair standing around watching while customers waiting to checkout. Thankfully the pharmacy tech was nice enough to check us out when the line just collectively moved from checkout to pharmacy pickup.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Ms. Meredith was awesome! Su ❤️

Published 3 years ago

Over 30 minute wait whenever calling and took days to ship out a one- two medication

Published 4 years ago

If I could give the Pharmacy zero stars I would have. Do not get prescriptions from this pharmacy. The never answer the phone and they are always short staffed. My prescriptions auto refill due to me being unable to miss a dose. They never have it ready and it always takes days on end to receive it. My prescription has been “in progress” for 3 days now.

Published 4 years ago

Do not get prescriptions from this pharmacy. The never answer the phone and they are always short staffed. We took a prescription in and there was no one in the pharmacy but us. Instead of taking the 15min it would take to fill they told us it would be 3 hours. We took uber there so we had to wait there the whole time.

Published 4 years ago

The pharmacy’s customer service needs some serious reevaluation. I came to fill my pain medication prescription. The gentleman at the window told me it would be ready tomorrow. I asked did he have a timeframe and he chuckled and then replied, “No, you can just come up here.” Seeing as though I am in serious pain, I didn’t find the situation to be funny at all. I then asked, “Is there a general timeframe or estimate wait time?” He then says, “No… it’s like… I mean… I don’t know, do you just want to leave it?” …..needless to say I drove off. Very, very insensitive to pharmacy guests. Please be advised.

Published 4 years ago

So under staffed. Have to wait 5 days before they can even get your prescriptions ready. When you show up to pick up your prescriptions, you have to wait well over an hour. Don’t suggest getting anything at this location as service is horrible and their corporate needs to bring help in or shut the location.

Published 4 years ago

I put my prescription in over a week ago, still haven’t received a call and I’ve been calling for 2 days and no one has picked up the phone.

Published 4 years ago

This is ridiculous I stayed I. The drive through line 30 mins and when I got to the windows she says hold again I still waited longer than 10 mins soon as I can I’ll be changing my pharmacy

Published 4 years ago

This is by far the worst pharmacy I’ve ever gone to! They didn’t use to be even 6 months ago. I don’t know if people quit or what happened but my husband was on hold for almost 2 hours before someone answered. And they take a whole day now to fill one prescription! I’m not sure what happened but I personally will no longer be using this as my pharmacy!! I’ll drive further away and deal with people who have brains on their shoulders and who don’t have attitudes about everything!

Published 4 years ago

Published 4 years ago

Published 4 years ago

The Pharmacy has been amazing their is a pharmacist there and his name is Ike and he has been amazing. My doctor forgot to send in a prescription and the office was officially closed. Ike called the operator went above and beyond to get my prescription because I was in so much pain, even when the operator was very rude to Ike he stayed professional and handled everything. Very efficient!

Published 4 years ago

Published 4 years ago

Published 4 years ago

Kelvin is the BEST! I went in to get the Biometric Screening for employment & Kelvin was professional & fast. I got out of there so fast, I couldn't believe. Kelvin made my experience easy. Thank you for all your work & dedication!

Published 4 years ago

Walgreens is a great handy store.

Published 4 years ago

I love this pharmacy!!!! They are soooo nice, quick and always respectful!!! The pharmacists are great here compared to some Walgreens stores!!!!!!

Published 4 years ago

Published 4 years ago

Had product in hand heading to register and woman told me they closed at ten and it was before ten when I entered so if you go there you better make it way before ten o'clock.

Published 4 years ago

Friendly

Published 4 years ago

Published 4 years ago

We have always had decent service at this location and others. I had to change because Walgreen’s didn’t accept my new insurance but otherwise I would still be trading there.

Published 5 years ago

Published 5 years ago

Showed up at the store at 8:15am and store was closed despite opening at 8. There appears to be an employee vehicle outside as well. I couldn't get ANY help even after knocking on the door.

Published 5 years ago

Will not go out of their way to help you with anything that requires work on their part. Certainly do not expect prompt, quick service.

Published 5 years ago

Amazing experience I had with Ms. Meredith on 7/2/21. My debit card was having issues withdrawing cash from everywhere for whatever reason and needed cash back ASAP. Meredith was quick, concise, and very sweet with her service and assistance of me receiving the cash I needed and even helped sign me up for a store membership seeing that I shop there enough!

Published 5 years ago

Is what it is a drugstore.

Published 5 years ago

I simply went in to pick up a picture order only for the lady to walk away. Meredith came and asked if I needed help and proceeded to help me pick up my pic order and thanked me for choosing Walgreens. I would have given 5 stars for Meredith but since the other lady decided to walk away, 4 stars are granted. You never know who’s day you will make with a simple smile and hello. Thank you Meredith because you made my day.

Published 5 years ago

May 20, 2021 I needed a peel and stick poster pretty fast. Tomarius, photo clerk ensured my project was a success. He did Not cancel my order prior to ensuring he found a location which was able to assist me. This is the type of service I believe should be highlighted more often. I pray he is recognized by his leadership.

Published 5 years ago

Love this store!!!!!! Meredith is ALWAYS welcoming and a face I look forward to seeing when I enter that door. The pharmacy department with Edie, Sharif, and Lauren are always kind and patient. ***Update**** There was a mix up with my medication. They were so helpful in taking care of the mix up.. Great store who hires great people. Although, there are a few new faces, the kindness remains the same.

The only Walgreens that I shop at!!

Published 5 years ago

The pharmacy is overwhelmed, they are giving Covid shots but not increasing staff. I think they’re removing reviews that are negative. Don’t go here. It’s about corporation, not people!

Published 5 years ago

Published 5 years ago

Absolutely horrid pharmacy. Kept putting me on hold. Waited a total of 15 minutes before just hanging up. Outrageous

Published 5 years ago

I was "helped" in the photo department by a guy by the name of Karl who told me after taking my picture that they were out of printing paper and needed to go to another store. He told me to come back later but when I called apparently according to him, the self proclaimed manager, the other store didn't have it as well.

Published 5 years ago

Published 6 years ago

Only a couple of years ago there was a Walgreens on every corner and sometimes every two corners depending upon which direction you were headed. I called the store on Fairburn road and before I could even get the words out of my mouth to speak to someone, I was put on hold 6 times. I decided to drive to the store because I really needed to pick up my RX. When I got to the counter I was told by the Pharmacist that it wasn't in and had to be ordered. I had also called the day before bcuz no one called me to inform me of this information. While I was in the store, I decided to pick up a few items and saw that some shelves were scarce of product or empty altogether. I noticed the line was getting long and a man on crutches was starting to complain about it. I also noticed 2 other people casually stocking the shelves while one person tried to accommodate the long line. I realize stores are closing all over, but should the customer service suffer for the customers who still frequent the store and pay their hard earned money? Just a couple of years ago Walgreens stores were popping up every where edging others out. Now the rubber meets the road and here again the emphasis is on numbers and not on people.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Very great location and the store is always clean and the staff is very nice

Published 6 years ago

Meredith ALWAYS greets me with that amazing smile and happy spirit. She shows me the sales and helps you find what you need!

Published 7 years ago

Great customer service from Meredith, very helpful and great attitude!

Published 7 years ago

Great customer service! Especially from Merideth. She helped me finish signing up for my rewards card and save 12$. Thanks! Only location I go to!

Published 7 years ago

The staff, the greeting and everything is GREAT from when you walk in. Meredith helped me and made my day, without me needing to ask. I skipped over a walgreens to come to this one and I am super glad I did. Definitely, my go to Walgreens in Douglasville!

Published 7 years ago

Great service,great staff.

Published 7 years ago

Ernest should be taught customer service skills. Changed location.

Published 7 years ago

Published 8 years ago

This Walgreens has GREAT customer service especially the people who work the front counter which is always busy but they get you in and out of there quickly and are always very nice and friendly!

Published 8 years ago

Worst Walgreens ever, my 77 year old mother came here the other day.asked the male worker for assistance and he recommended she go to Kroger for what she needed.what kind Customer service is that that is horrible to treat an old lady.ill make sure this Walgreens never gets my service,my families service, or the company I work for ever again.Note to employee watch how you treat people you never know who they may know...Have a Great Day🙂

Published 8 years ago

Pharmacy is slow slow slow slow slow......with no customers waiting. I sincerely do not understand.

Published 8 years ago

Any time I go to the pharmacy they tell me I have no prescriptions. I say “have you checked the voicemail” and they always glare at me. But once they check it SURPRISE! It’s always there. I don’t go here despite it being closer as they’re either out of whatever I need or just don’t bother to ever check the voicemail (this has happened 6 times).

And the photo department is even worse. They have terrible quality prints, and they held my photo book because they said they looked “too professional.”

They get 2 stars because the actual staff not in photo or pharmacy are always great.

Published 8 years ago

BEWARE! If you need photos donot go to this pharmacy there photo department sucks,I need some photographs there was no one in photos then she announced assistance then a tall man came he gave me cable I connect he did not help me waited 2 hour then she announced again need assistance in photos then a curly black hair girl came she was very rude, I cancel my order and went to Walgreens at Highway 5.excellent service!

Published 8 years ago

Excellent customer service A+ pharmacy.

Published 8 years ago

I have a great visit.! But one day I went the customer swore the cashier threw his money I didn’t see it but hey.!!

Published 8 years ago

Walgreens gives me better service than other drugstores. The people are helpful and pleasant. This is the only drugstore I use.

Published 8 years ago

Constant delay on prescriptions,bad customer service!

Published 9 years ago

Super nice employees. Never a problem visiting this store

Published 9 years ago

Published 9 years ago

Published 9 years ago

Waited in line at the pharmacy today for 10 minutes behind another customer. Once I walked up to the counter, the young lady walked off! Didn't say hello, I'll be right back or anything! Waited 5 more minutes and I walked off. Ran into the worker on my way out as she looked like she was rushing to leave. Certainly talking my business elsewhere!!!

Published 9 years ago

Published 9 years ago

Published 9 years ago

The same lady is always cashiering when I go and she is always very friendly. Had to wait a little while at the photo desk but I think that is because they are a bit under staffed. Manager made sure to get me assistance right away.

Published 10 years ago

Published 12 years ago

Published 14 years ago