Lowe's Home Improvement

I went to this location to purchase a refrigerator today and I was completely dissatisfied. I was told by the department supervisor Nyka that "she would not honor the TAKE 10% OFF PRICE SHOWN" as indicated on the sign. When I asked to speak with the store Manager I was told " HE'S LONG GONE". I feel as if this was a gross attempt to take advantage a disabled senior. Never again!!

Published 2 years ago

Searched high and low for a particular wood floor wax and cleaner and as a last resort checked out Lowe’s. And wouldn’t you know it that Lowe’s had it in stock, and SO many more items. Lowe’s also has discounts for veterans and special parking up front. Thanks Lowe’s for having what I need, when I needed it.

Published 3 years ago

From getting a washing machine to building a Christmas ornament, great experience. Thank you Dallas for letting us build our ornaments, even though we were late . Great customer service! Nice job Dogulasville Lowe’s.

Published 2 years ago

I made the 3 hour drive to this Lowe's during the immediate aftermath of Hurricane Helene to purchase 2 generators I saw advertised on the website. I received the best service I have ever received at a Lowe's store. Reggie, Taheed, and Jennifer went above and beyond to help me find adaptors and all other things I would need to make sure I had electricity, even alerting me to other businesses that might have the parts Lowe's didn't carry. I cannot thank them enough for making this an easy experience in the middle of so much chaos after Helene. I must also say that other employees, although I didn't catch their names, were very helpful in stopping what they were doing to take me to the repair sections to find items I needed. The store was so neat, and EVERYONE was busy, not on their phones or gathered just gabbing. It was such a pleasure being there.

Published 2 years ago

The place is nice and clean. However, the prices are ridiculous. I went in to purchase 2 6 ft folding tables, and when I tell you the price can be beet all over the place, please believe me, I don't buy much from Lowe's because they'll take your money and say they have no records of your purchase if you don't have a recipe, God knows if you buy a washer and dryer they should have something in their computer showing you bought it. Now their sending me a warranty trying to get me to renew after the store warranty stopped. I bought an additional 5 year warranty. The washer didn't last but a year. I still have the dryer. I feel as if they took my money because their saying they have no records of my purchase. Stay away from Lowe's if you're making a large purchase. By the way, it's made by Roper.

Published 2 years ago

Mia at Lowes store number 0730, went above anna beyond for me while I was looking for an item. She walked worth me and helped me with kindness and understanding which I appreciate. Thank you Mia

Published 2 years ago

Picked up some nails that I ordered for pick up went good. I needed a paint mixer for my drill and asked the associate in paint for the location, and she sent me to masonry products when, in reality it was in the paint department if they work in a area they should know where products are going to be she was just walking around on her phone and showed no interest in actually helping me find what I needed

Published 2 years ago

I paid nearly 12k for new cabinets in a tiny 9 foot galley kitchen 18 months ago, I still have no functioning kitchen!!! It has been an experience like no other, in the worst possible way. From lowes screwing up the design, the custom cabinet order, and the delivery, to their third party installers screwing up the installation, to round after round of screwed up orders trying to get the replacement parts. For nearly 10 months they did t have anyone working in the cabinet department at all! Trying to get help from management is a joke, even there own installation hotline people couldn’t get the store to help them. My husband and I have spent far more on eating out since the demoed or kitchen back in April of 2022 than we did on the cabinets! There is still no end in sight, and the contract states that you cannot sue Lowes. DO NOT USE LOWES for anything you are having remodeled. I know for a fact after spending countless hours in this store trying to get help, and talking to other customers, that this is common.

Published 4 years ago

People really sleep on Lowe's but they really have good prices

Published 2 years ago

Mia at Lowes store number 0730, went above anna beyond for me while I was looking for an item. She walked worth me and helped me with kindness and understanding which I appreciate. Thank you Mia

Published 2 years ago

Love this place

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

From getting a washing machine to building a Christmas ornament, great experience. Thank you Dallas for letting us build our ornaments, even though we were late . Great customer service! Nice job Dogulasville Lowe’s.

Published 2 years ago

Store kept very clean,employees very helpful.
It's lowes,they have everything....

Published 2 years ago

Good place to shop

Published 2 years ago

Published 2 years ago

If you are planning on buying a Christmas tree go spent else. They will not tie tree to roof.

Published 2 years ago

I went to this location to purchase a refrigerator today and I was completely dissatisfied. I was told by the department supervisor Nyka that "she would not honor the TAKE 10% OFF PRICE SHOWN" as indicated on the sign. When I asked to speak with the store Manager I was told " HE'S LONG GONE". I feel as if this was a gross attempt to take advantage a disabled senior. Never again!!

Published 2 years ago

Published 2 years ago

Published 2 years ago

I like shopping there

Published 2 years ago

Piss poor customer service. The only person that was helpful the self checkout monitor Lady

Published 2 years ago

They know that there is no such thing as a left handed hammer.

Published 2 years ago

No body can help you

Published 2 years ago

The experience was absolutely wonderful! She was friendly, and at the same time professional. If you are looking to try an at home massage I highly recommend True Harmony!

Published 2 years ago

Picked up some nails that I ordered for pick up went good. I needed a paint mixer for my drill and asked the associate in paint for the location, and she sent me to masonry products when, in reality it was in the paint department if they work in a area they should know where products are going to be she was just walking around on her phone and showed no interest in actually helping me find what I needed

Published 2 years ago

Published 2 years ago

I made the 3 hour drive to this Lowe's during the immediate aftermath of Hurricane Helene to purchase 2 generators I saw advertised on the website. I received the best service I have ever received at a Lowe's store. Reggie, Taheed, and Jennifer went above and beyond to help me find adaptors and all other things I would need to make sure I had electricity, even alerting me to other businesses that might have the parts Lowe's didn't carry. I cannot thank them enough for making this an easy experience in the middle of so much chaos after Helene. I must also say that other employees, although I didn't catch their names, were very helpful in stopping what they were doing to take me to the repair sections to find items I needed. The store was so neat, and EVERYONE was busy, not on their phones or gathered just gabbing. It was such a pleasure being there.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Nice place

Published 2 years ago

Published 2 years ago

While mostly a regular Lowe’s place, they have proven over the last 6 months that they are incapable of adhering to their own promotions, and seem intent on hoping the customer will forget about what is owed. Overall, come here for your regular needs, but do not fall for any promoted sales if they do not have everything in stock at the time.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Easy in and out. Lowes has the best plumbing department, they stock more plumbing than any other big box store.

Self checkout is pretty quick.

Published 2 years ago

Although I love the fact that Lowes offers a military discount and parking. The only check out option is self service. With a packed buggy, this is a pain. Honestly, I will probably be patronizing Ace more often just because they have enough staff to work the registers! Get it together Lowes!

Published 2 years ago

Awesome place. Shout out to Dallas he helped us all the way. Two days in a row we had a great experience due to him. Thank you for all your help.

Published 2 years ago

Published 2 years ago

The staff there are extremely helpful, kind and knowledgeable.

Published 2 years ago

Published 2 years ago

The place is nice and clean. However, the prices are ridiculous. I went in to purchase 2 6 ft folding tables, and when I tell you the price can be beet all over the place, please believe me, I don't buy much from Lowe's because they'll take your money and say they have no records of your purchase if you don't have a recipe, God knows if you buy a washer and dryer they should have something in their computer showing you bought it. Now their sending me a warranty trying to get me to renew after the store warranty stopped. I bought an additional 5 year warranty. The washer didn't last but a year. I still have the dryer. I feel as if they took my money because their saying they have no records of my purchase. Stay away from Lowe's if you're making a large purchase. By the way, it's made by Roper.

Published 2 years ago

I was at your store on Sunday Aug 18 to purchase paint. Someone was paged 7 times to help us. No one ever came. Another lady asked an employee for help...the guy responded we are not doing paint right now we are stocking....she asked for the manager he responded I don't know where he is. We left and went to Home Depot and were waited on immediately... don't believe I'll be doing business with Lowes again.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Great experience. In and out in 30 min

Published 2 years ago

Ronald was such a great help today when we came to Lowe’s. He didn’t stop helping us until we found everything we needed. Thanks so much. Store 730

Published 2 years ago

Published 2 years ago

Home Depot better but they’re less crowded so for that I like them.

Published 2 years ago

I went to Lowes to try to get white shower board (Eucatile) for my classroom because I came to them first (should have known better). No one said anything to me. I had to hunt someone down. 1st guy had no clue. 2nd person, a lady, had no clue what i was talking about. After asking me what it was for and telling her it was for a white board for my classroom. She said i was just asking what it was for. She then found it. She started walking towards the isle it was located. I asked if Lowes still cut items. She said they only cut wood. I said ok that's fine then. She continued to walk off. I told her that if they were not going to cut it then I didn't want it because I needed to get it cut.
Drove down the street to Home Depot who had it and cut it free of charge!.

Published 2 years ago

Well if you want help at this location, plan on waiting, walking to get help and standing in line to get help and that's to buy a $600.00 item. And if you do find someone, it's not their job to help, go to customer service for help - quote, unquote!!!!!!!!!! Shame they were the only place that had the product I needed or I would be going somewhere else

Published 2 years ago

Published 2 years ago

My insurance company gave me a voucher for a replacement dishwasher. They gentleman in the appliance section was very helpful in assisting me. I didn’t feel like I was being pushed into buying a more expensive dishwasher.

Published 2 years ago

Published 2 years ago

Published 2 years ago

No help from Manager Ervin. He said Manager Mike could help me? We shall wait and see. Everyone at this store seems to care only about their lunch break. Not wasting time and money of paying customers.

Published 2 years ago

Not sure if I was at Lowe’s or WalMart. Only checkout open is self checkout. I have to scan my items, pay for my items myself while the 2 PAID cashiers stand beside me and watch. Make it make sense.

Published 2 years ago

Published 2 years ago

Love the staff, always helpful even before I ask.

Published 2 years ago

Published 2 years ago

Published 2 years ago

It seems to me that nobody wants or knows how to do their job. My husband had to walk back to their outdoor tool section to take a picture of the display bc they could not walk back themselves all while the second Lady is standing there sipping on a coffee talking to her co worker. But this is a reoccurring event for us now. If Home Depot sold ego tools we would be there all the time. This location has for sure gone down in their customer service. After waiting another 20 mins for them to take off a sensor we just walked out.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

My husband and I spent thousands of dollars with the Lowe's in Doughlasville to get our bathrooms remodeled over the years but we will never go there again!!! We bought some materials and three of the parts didn't fit so when we took them back to get our money back. they scanned the bar code because I lost the receipt. She told be it will go back into my account since I had a new bank card. I would have never noticed it never went back into my account had I not checked my bank statements. Come to find out they ended up pulling someone else's card number up and refunded it to someone else's card. My bank is just across the lot (Truist ) they assured me it wasn't there end. Ended up having to file a police report and even have a case number. Mike the Manager didn't want to step up. Now I am going to have to sue. It not but 56.90 refund but it principal. No telling how many others they've done this to. Never shopping there again.

Published 2 years ago

Shelves are stocked, and employees are helpful.

Published 2 years ago

Lowe’s suck but Calvin ROCK and has excellent customer service! I experienced several issues with their so called, “Customer Service” and each time Calvin stepped up to resolve issue. I don’t know his position but deserves praise. The customer service rep Aly who looked like a deer in headlights and didn’t assist or was helpful!

Published 2 years ago

👍

Published 2 years ago

Helpful and well kept up. Plants and flowers very nice. Some needed watered but in general nice.

Published 2 years ago

Get some cashiers on the floor. No one at the register, only self check out.

Published 2 years ago

Published 2 years ago

Always lots of folks to help find things. The only downside is they too, have gone to self checkout only.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Has to go in store to buy a refrigerator because the app doesn't accommodate non Lowe's gift cards.
The refrigerator came already damaged like from a forklift and tape over the box to hide it.
I refused the delivery and they made us wait 2 more days for another one with zero compensation for missing work twice.
Finally we were last on the delivery list on the return day. They texted out for delivery at 7am and didn't deliver it until 8pm. Wasting my entire Saturday.
Don't use Lowe's for appliances ever.

Published 2 years ago

Thank You Devante, mills works, for your help in my informed decision regarding purchasing the thermal wall planks by Westwood Millswork

We completed the job and it looks absolutely gorgeous to me☺️

Published 2 years ago

I bought a lot of fittings to run gas lines under my house. Went to return the ones I hadn't used. They refused to return the items, about 15, without a receipt they won't even give store credit. I have bought many items from Lowe's including 2 water heaters a refrigerator and a gas stove. NEVER AGAIN will I darken their door. Terrible customer service.

Published 2 years ago

I need an explation as to WHY this is the second time I have been singled out when useing their self check..and its ALWAYS A WHITE WOMAN THINKING I NEED "HELP".Today..3 LARGE bags of dirt..6 flower pots..a TRAY of flowers..I came inside to check out as I was in a hurry.The other woman stood at a distance and watched me count and check out EVERYTHING..BEFORE i was harassed by that old white woman.SURERLY LOST MY BUSINESS.

Published 2 years ago

Published 2 years ago

If you can't find it at home depot you can at lowes and likewise if it's not at lowes go home depot. Quailties differ too. I wouldn't get plants at lowes go home depot. I would't get plumbing supplies at home depot get it at lowes.

Published 2 years ago

I really like the garden section with its variety of products and options.

Published 2 years ago

Worst service ever. Sat outside waiting for mulch to be loaded. Went back inside and was told the lawn and garden was closed so no one could load the mulch. We even asked before we bought it if there was someone available to load mulch. Mind you, it’s 7:50 and the store is open until 10:00. I’m not sure why no one could load mulch. Its not even dark outside. This store has gone downhill.

Published 2 years ago

Published 2 years ago

Lowes always has what I need and the staff is always attentive

Published 2 years ago

On March 7, 2024 I had a range and refrigerator delivered and installed. Lowe’s delivered me a damaged range and installed it. By Lowe’s company policy, the delivery person should have given me the option to refuse the delivery, but instead they hid the big dent in the side of the range and installed it. I noticed that the oven door and drawer were not straight after they left. As for the refrigerator, the installer could not tighten down a screw on one of the handles. I was told to get with Lowe’s and get the new parts and fix it myself. Needless to say, Lowe’s was here on March 8, 2024 to pick up both appliances. At this time, the installers failed to disconnect the water line and pulled out the refrigerator and broke my water line. The installer told me there was water on the floor and I thought it was from disconnecting the water line. Well, the installers broke my water line and fail to tell me. I now have property damage to my house. I called Lowe’s the day of and was given a case number and a 48 hour wait time. I did not hear from Lowe’s so I called again. I was told I needed to wait another 24 hours. No responds. I called Lowe’s Headquarters. I had to start another case with a wait time of 72 hours. I have no water, electricity turned off in part of my house, no range, no refrigerator, and an odor that unbearable to live in. Also, the local store refused to work with headquarters and this is why I had to open another case. Plus the store refused to refund the delivery cost and I got to pay for the disposal fee for the range which would have been still in my house if the delivery person followed company policy. Instead, I had to go out and purchase a toaster oven, portable countertop burners and an electric skillet. Stay away from Lowe’s in Douglasville.

Today, March 15, 2024, Spirit Logistics called. This is the company Lowe’s uses for deliveries. I talked with Kathy. She told me to get a plumber to fix my water line and to get a water restoration company in here to take care of the flooring and ceiling and send her the invoices to be paid. I have this conversation on a recorder. I told her I was not putting that much money out of my pocket to take care of the water damage. After speaking with her later in the day about a claim number, she told me that I needed to wait 7 more days so she could find out how the contractor for Spirits Logistics was going to pay for the damage. She lied to me by misleading me on Lowe's paying for the damage. I told her, I could not wait another 7 days since I still have moisture in my house after the water line was damaged on March 8. The contractor for Spirit Logistics called me and said he was not going to knowledge that the water line was damaged by his team. So, Lowe’s delivery company, Spirit Logistics, denied my claim. I requested for Lowe’s store in Douglasville to file a claim to their insurance company.

Published 2 years ago

Long wait to checkout of garden center

Published 2 years ago

Published 2 years ago

Published 2 years ago

Really unfortunate to sell a refrigerator to someone and not be willing to replace a filter with the last one on the shelf that happened to be open just requested a somewhat of a discount only to be disregarded very apathetic and unfortunate won't be going back to that location

Published 2 years ago

Had to ask twice for help for buying a John Deere lawn tractor. But the person who finally helped me was great and courteous.

Published 2 years ago

Published 2 years ago

I hate this place so much and it's not just this lowes every single one of them manager does nothing to help what a joke this is why contractors don't come here

Published 2 years ago

Published 2 years ago

Great customer service.
They always have what I need.
I buy all of my appliances and everything for my home from them.
I do recommend that you go in-store and purchase kitchen appliances from the store. Online was a headache with installation and pickup.

Published 2 years ago

The electric fireplace I wanted to purchase was in a box. As I was getting assistance another customer snagged it. They informed me I could buy the floor model but refused to discount it for all the defects, like scratches and chunks of paint missing. I refused and left without making a purchase.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Hate this location…. I’ll literally go all the way to Austell to avoid going there.customer service sucks. Especially the 2 ladies at the “customer service” desk. Don’t waist your time here. They refuse to give me the general or districts managers information… finally located corporate CEO’s contact info on The “Who are we page” definitely typing up a formal complaint.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

good deal on a new dryer

Published 2 years ago

I found what I was looking for quickly. This store was exceptionally put together on this day. Aisle were free and clear. Staff was available to assist. Cash registers and self-checkout were running smoothly. I was in and out.

Published 2 years ago

its a nice store they have everything that I need.

Published 2 years ago

EXCELLENT Customer service, very clean store I am very satisfied with my purchase Thanks for the great customer service I will return.

Published 2 years ago

Not sure what happened to this store. Haven’t been here in about a year and the customer service has degraded. First day I came in a lady was nice enough to ask me what I needed but the associate she handed me off to was very aloof and walked past me while she was saying I needed help. Then the next day I had to come back and make a return the cashier lady on 01/20/2024 saw me waiting and took her time getting to me, then said “what you got”, I said to her “what do I got?, how about a hello”. I’m not sure why this place is so lax or as if they aren’t getting paid to be here but it’s quite a difference from my experience below.

The people here are usually VERY helpful! Thank you to Ryan in plumbing for all the help. I had to visit the store twice and each time he was VERY helpful. Great service.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Good Home Improvement warehouse. I especially appreciate the veterans parking.

Published 3 years ago

Excellent Garden Staff

Published 3 years ago

Published 3 years ago

I just want the say this Lowe's has excellent customer service. My husband and I went there to purchase security lights. While we we were there, we decided to look at security doors and needed help. James came to our rescue. He was so very knowledgeable and customer focused. He was able to answer ALL our questions and was also able to give us some great advice on choosing a door. Thank you James and thank you Lowes for having such dedicated employees!!

Published 3 years ago

Had exactly what I needed. Very nice customer service.

Published 3 years ago

Published 3 years ago

Same as all other Lowe's stores.

Published 3 years ago

I purchased a Christmas reef from Lowe's in Douglasville location. In the store, the reef with the lights worked fine but When I got home to hang the reef on the door the only a few of the lights were working. I took it back to Lowe's a couple days later and the customer service representative said that I could not return it. All sales were final but it didn't say on the receipt.

Published 3 years ago

Scott... your customer service put me in the Christmas spirit as we shopped for our our microwave. Your Lowes deserves 5 stars today as a result. Thank you.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Nice and very helpful employees.

Published 3 years ago

Published 3 years ago

Incredible to walk in, be greeted, and then asked if you need help with your project today ( i should have gotten the girls name) Told her my project she GAVE ME AISLE numbers!!!! and was correct. Excellent customer service. Only complaint would be ( and my faul for not checking) but the lids to the tote./ storage bins did not match up to the containers below them, so we came back for a second trip- super easy to exchange

Published 3 years ago

Nice, clean, and always friendly.

Published 3 years ago

Published 3 years ago

Published 3 years ago

The associate that helped me was excellent. I was in and out quickly. Thank you.

Published 3 years ago

Great store. Just bought a new Craftsman mower. Service was great.

Published 3 years ago

No good customer service skills at all

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Rick was such a help! And Mr &Mrs Santa wrre AWESOME

Published 3 years ago

Published 3 years ago

Lowe’s extended care is an expensive headache. I purchased a washing machine that needs to be replaced. I’ve gotten NOWHERE! And it’s been 2 freaking months. 5 different repair men have come to my home, the machine has been deemed unrepairable, yet NO resolution. I have to wait on hold for over 20 minutes to be told to wait 48 hours for management to review. How long am I expected to wait? Who is paying me back all of my money spent at the laundry mat when I have paid for a brand new machine

Published 3 years ago

Published 3 years ago

Great customer service.

Published 3 years ago

Regular los precios cada ves están caros

Published 3 years ago

Even though the item I wanted was listed in the stores inventory, it was not in the inventory. Even an assistant manager couldn't find it. An hour drive that was, unfortunately, wasted.

Published 3 years ago

Kinda like the others,,no one around to ask where might you find something

Published 3 years ago

Searched high and low for a particular wood floor wax and cleaner and as a last resort checked out Lowe’s. And wouldn’t you know it that Lowe’s had it in stock, and SO many more items. Lowe’s also has discounts for veterans and special parking up front. Thanks Lowe’s for having what I need, when I needed it.

Published 3 years ago

Lowes in Douglasville Customer service is terrible!!! When you ask for help the employees act as though someone is bothering them. Then when u get assistance they cannot help you.OMG!!! LEFT AND WENT TO HOME DEPO .NEVER AT THAT STORE AGAIN!! 0 🌟

Published 3 years ago

Hardware store with a very good selection of very useful items

Published 3 years ago

The store is organized and clean. The young lady at the service desk was friendly and polite, and so was the other staff we came in contact with

Published 3 years ago

I generally have a great experience at Lowe's, however, today I bought a almost $1,000 worth of electrical supplies and some framing materials, and I needed 20 pieces of 3/4 of electrical conduit PVC. They give you a break at 20 pieces. Not much but it's a little bit of money, but they only had 18 pieces. The manager Christian said he can't do anything about it. That's what it costs. However, I know Lowe's very well and they're management can reduce prices of anything they choose in the store. He chose not too so this Douglas
store is off my list.

Published 3 years ago

Published 3 years ago

I stood in flooring, waiting 20mins, while employees walked by. I found what I wanted, and would have purchased 1200 sqft of flooring, but the button was pushed 1st after waiting 10 mins, and then after the employee walked back after telling her I've been waiting, the announcement kept saying customer needs assistance in flooring 8-10 times.. NOONE SHOWED UP , as I walked to the front the older gentleman sitting on stool by the door.. I asked is there a supervisor available, bec I've been waiting 20 mins, he goes, well that's probably because Noone available.. I just said you know what SOMEBODY should have responded, manager or something.. that was my final straw.. I'll go where nomatter the time somebody will respond..so dissappointed, because you all had exactly what I wanted.. its 8:12 pm.. wasting my time. From since 8:30. I can't anymore too many times for SORRY CUSTOMER SERVICE.. ILL GO WHERE MY MONEY IS WANTED, and my time is valued..

Published 3 years ago

Great place to shop for garden supplies, do it yourself home improvement projects etc.

Published 3 years ago

Often out of stock

Published 3 years ago

Super clean and the employees are extremely helpful

Published 3 years ago

I went for their electric blower and power drill

Published 3 years ago

Published 3 years ago

Published 3 years ago

This place sucks they need help!! I’ve been waiting on a worker for 30 minutes and the people in the front looking clueless and don’t wanna help ! I’m never going back there

Published 3 years ago

Well stocked home improvement store. Not easy to locate items or help though.

Published 3 years ago

Clean store a lot of Christmas already out I took a few pictures. I bought stuff in this one since it opened. Nice folks

Published 3 years ago

This picture goes with Applebee's. LOL 🤣

Published 3 years ago

Published 3 years ago

Horrible store with no employees, even managers are no help. This store needs to be examined by the health department there are cats that use the bathroom in the aisles

Published 3 years ago

No help at Lowe’s! Went into store Monday 9/18 at 6:00pm to inquire about ordering more screens for windows which I have orders some years back. The place was a ghost town. I pressed the help needed buttons in a couple of departments as I needed to talk to someone. After about 15 minutes I began to wander around as the store had an eerie abandoned feel (like you would see in movies).

Then I heard “Hello…hello”. Thinking someone had finally come to help me in windows, I hustled back. I was wearing a blue golf shirt and the lady was relieved thinking I would be able to help her. I laughed and said I was happy to see another human, but I didn’t work there.

I went to the “pro desk” and asked if I could get someone to help me with the screens, and he just kinda shrugged. As I was leaving a found a lady with an impressive manager looking vest and I asked, “When would be the best time to come to Lowe’s if I needed a question answered.” I got basically the same good luck / bless your heart type of look from her and astonishingly no attempt of an answer.

There was another employee sitting near the door who witnessed my respectful attempts at getting any help who delivered a empathetic smile as I walked out. His empathy was worthy of Employee of the Month in my book. If I ever go back, I am going to find him and ensure he gets nominated for some recognition of how bad that store is run.

Believe it or not, I can buy these things on Amazon. I will try Home Depot tomorrow or begrudgingly give Amazon more business that Lowe’s should get!

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

The staff and workers were really helpful. The check out lines were getting really crowded so a worker assisted to help bring down the lines. I always enjoy this spot.

Published 3 years ago

Published 3 years ago

Ordered a lot of materials a few months ago. The order came with lots of extra materials and lacked materials from the order. I was also charged two delivery charges. I had to call and email multiple times to get this fixed and every time the woman I spoke to said Lowes will make it up to you by giving you a discount on the materials you keep.

Finally after weeks of failed arrangements for lowes to pick up the materials I never actually ordered and multiple partial refunds I was refunded for everything I didn't actually purchase. I was never compensated for the frustration contrary to being told I would be multiple times. I also wrapped the concrete I didn't order in plastic because lowes took weeks longer than initially stated to pick up their materials that should have never arrived at my house. I don't know if a little water got past the plastic or not but I'm sure the concrete was restocked.

The only person I felt comfortable with was the delivery driver. He was a nice African American man and he offered to move the pallets to whatever part of my yard would suite me best when I didn't ask. He was the same person who picked up the materials that I didn't order and he was pleasant than too.

Published 3 years ago

I went to one on Dallas Highway Saturday
I’ve always went to this one for everything. This time no one helped even after an employee called to isle eight. I stood there and waited for 5 more minutes waiting, no one came, so what I already had in my buggy I put back and left.

Published 3 years ago

Published 3 years ago

Lowe's lately is lacking in customer service. The last few time we have visited the store, either it took a long time to help if any at all.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Yo hice una pregunta: Que si no habia alguna cajera,y un hombre blanco que estaba atendiendo me hizo una cara horrible,era muy viejo y feo, y con su carácter mas peor,que mal servicio!!

Published 3 years ago

Published 3 years ago

The employees at Lowe's are very helpful and courteous.

Published 3 years ago

Very helpful staff and good prices

Published 3 years ago

This place has the worst customer service ever inside the store. They should close this location!

Published 3 years ago

Published 3 years ago

Nice service

Published 3 years ago

Excellent

Published 3 years ago

Published 3 years ago

Staff was nice. Got what I needed.

Published 3 years ago

Published 3 years ago

Cashier Angel super helpful

Published 3 years ago

Published 3 years ago

Great place to get whatever you need.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

I bought a Whirlpool dryer at @Lowes in May and it was delivered on time. I got it on a Monday and used it on Thursday and the clothes was damp no matter what setting I used. I tried again on Friday and same thing. I went back to Lowe’s and told them the issue and wanted to get a new dryer. They told me they were unable to do a return or exchange because their return policy on appliances is 48 hours and I would have to call whirlpool for a service call. I contacted corporate and spoke with management and was told the same thing. I even explained that no one at the store advised me of their return policy and they didn’t care. Luckily, when I called whirlpool they had no problems with taking the dryer and giving me a new Maytag dryer. They offered wonderful customer service and went above and beyond to make it right.

I am very disappointed with Lowe’s because this was a major purchase. I will not buy anything from them again, Home Depot will be my new place to buy all my home necessities, which includes a riding lawnmower and washer.

I hope this review helps others not to make the same mistake as I did. I have also warned friends and family.

Published 3 years ago

Published 3 years ago

Published 3 years ago