Red Lobster

My experience tonight at this establishment was despicable.
No one believed in customer service tonight. I ordered a salad that was $14. when I received my salad, it looked like a two year old fixed it. It looked as though they put a whole bag of lettuce on my plate. It looked like it was dumped on the plate with a ounce of chicken on top and a few croutons. I requested to speak to the manager. she agreed that she did not understand why they fixed it that way and that it was unacceptable.
As I’m waiting on them to bring me another ounce of chicken, I was brought a plate and I started to move the salad to the other plate. I then seen that there was cross-contamination. It looked like they took salad off another plate that already had dressing on it, and threw it in mine and dumped it all on top of each other. I asked the manager ( Monique ) to come out again. she said she was going to take off the plate as she should have because I wasn’t going to pay for that or eat it. I asked her can I get half off of my bill for the inconvenience of me not being able to eat with my family after I sat there for a hour waiting for my food. she told me no and told me that I wasn’t going to tell her how to run her kitchen. I was also told that the server (not the cook) fixed my salad. my question is why is the servers fixing the food especially when they are touching other tables, money, cards, and other items. I overall had a horrible experience I need to speak with someone can someone help me all I want is a refund of $46 and I will be happy tonight. I feel like I was robbed of my time with my family I trusted this company to fix my food and they failed me. Also, 2 things that my wife ordered was not available upon request. The manager Monique came across rude and unprofessional. She even agreed that the salad was not acceptable. Again that wait was long and the customer service was 100% despicable.

Published 2 years ago

It was for our daughter's birthday. It was nice. Our server was amazing. Everything was brought out at the right amount of time.

Published 2 years ago

The lobster tail with butter was delicious. They also have an excellent selection of premium sides. The waitress who took my order was very friendly and gave plenty of their house bread. Also, to my surprise, the place has plenty of seating - great for family dinners

Published 3 years ago

I really enjoyed the meal and service I got here at Red Lobster. My server was attentive, and the food came out exactly as requested. The only gripe I had was that the fish and chips was a bit greasy. Other than that, it was a great experience. Would recommend!

Published 2 years ago

10/10 service our waitress was Shaylyn(I hope that’s spelled correctly ) she waited on us hand and foot . She had everything to refilling drinks checking on how we were to giving us estimated times when our food will be out . We appreciate you and the manager was also really nice and sweet despite low staff . The food was fresh and great . Overall excellent experience .

Published 2 years ago

💚🥰 My mom took me out for my birthday 7/9. We had a great time. Her fish was undercooked but they made her another one. The other beauty who's in the pic with me is my birthday twins. She was also there celebrating her birthday. ✨♋

Published 2 years ago

Hadn’t been here in a few yrs the food was delicious!!! Everything was excellent!! Our waiter was super friendly.

Published 2 years ago

Great place to celebrate a birthday! The food is always good! I tried something new... the Sesame-Soy Salmon Bowl. It's my new favorite dish! I can hardly wait to have it again!😋

Published 2 years ago

Excellent everything!

Published 2 years ago

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Published 2 years ago

Love this place. The food drinks were great and the staff is always so friendly.

Published 2 years ago

Less choices, but food still wonderful. Nika was an excellent server, deserves kudos.

Published 2 years ago

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Published 2 years ago

We were seated in the Bar area and our Server was excellent

Published 2 years ago

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Published 2 years ago

I really enjoyed the meal and service I got here at Red Lobster. My server was attentive, and the food came out exactly as requested. The only gripe I had was that the fish and chips was a bit greasy. Other than that, it was a great experience. Would recommend!

Published 2 years ago

Excellent food and service. Highly recommend!

Published 2 years ago

Our food is always delicious. The staff is professional and kind.

Published 2 years ago

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Published 2 years ago

Fast great service 👍

Published 2 years ago

The staff is great and the new menu is the best!!!

Published 2 years ago

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Published 2 years ago

You walk in no one to greet you...phone ringing off the hook...walked to the bar...about 3 minutes later a server came and asked was I picking up....I said no placing an order....she then said hold on and walk away...a minute or so another server came and ask was I picking up...told her no I'm waiting to place an order...she took my order.
I only ordered a large clam chowder...4 biscuits and some lobster mash potatoes.
Biscuits were dark , dry and hard...clam chowder was in 2 small containers...completely watered down...no. clams in site....mash potatoes needed seasoning.
Red Lobster has changed drastically!

Published 2 years ago

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Published 2 years ago

A little stingy with the fish and chips portion size.

Published 2 years ago

Douglasville Red Lobster has exceptional servers. The food was excellent and the rice and scallops were perfect. Its such a nice place and the prices are more than fair.

Published 2 years ago

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Published 2 years ago

Came around 9:30 on Saturday night (Kia or Kai) was a really good server. She was so kind. My brother and I were craving biscuits and their “biscuit guy” left so the manager was kind enough to make some fresh batches. Everything was amazing!

Published 2 years ago

My orders are usually ready when I come in. Thanks.

Published 2 years ago

Published 2 years ago

Great place to sit and enjoy a great meal. I loved the Classic Cheeseburger.

Published 2 years ago

I went to Red lobster in Douglasville yesterday, the food was excellent! I tried something new on the menu, the server bought out a survey that I did not really want to take, on the back of it it had Project 2025!! I was shocked to say the least!! When I asked about it she referenced she had no Idea what it was,, she also made a remark about colored people, when I informed her that we don’t say colored people!. She came back to my table and said I meant people of color I felt uncomfortable to say the least!! I love the food!! I can tell that the servers has no training in how to communicate with people of color!! Red Lobster please train your servers!!

Published 2 years ago

Published 2 years ago

Good food

Published 2 years ago

Food and service was great. Thanks Naya and Moniuqe and great bar service.

Published 2 years ago

Published 2 years ago

I had the burger but did not like it.

Published 2 years ago

The food was subpar at best, the ultimate feast was definitely not worth $42.00 , salmon was dry, lobster rail was the smallest I had in my 51yrs of life, the renowned biscuits were hard, cold and dry, then it took 11 minutes to come back out ! I personally will not be going back to red lobster again , this may be why they are going bankrupt.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Snow crab legs in a garlic butter sauce. Classic.

Published 2 years ago

It was for our daughter's birthday. It was nice. Our server was amazing. Everything was brought out at the right amount of time.

Published 2 years ago

Published 2 years ago

Extremely disappointed, so I decided to buy myself a birthday dinner for Take out I ordered the roasted garlic crab legs side of broccoli and small side Caesar salad.
When I got home there was no broccoli Northside Caesar no biscuits and the crab legs Were plain. I tried to call them to fix my order but of course they were close. So I guess I just wasted $45 and I give the young lady a $10 tip. Just to give me half of a wrong order. SMH

Published 2 years ago

The general manager had no personality.
I'm a bartender she try to convince me that 1oz was a double.
The food was dry and had no taste.

Published 2 years ago

Said crab fest starting at 20 I found 28 ask for salad informed I would be charged upgrade… just bring salad no silverware forget side I requested, when I asked about ask did I want it to go… thought they were starting fresh same prices

Published 2 years ago

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Published 2 years ago

Food took a hour to come out and it was less than ten cars in the parking lot

Published 2 years ago

Published 2 years ago

Food was good and Service was good
Update: Changed review to one star bc I drove up there and couldn’t open the front door at 9:25pm on July 16 even tho posted hrs are 10pm. There’s other pasta in the area. Will change review to reflect recommendations soon.

Published 2 years ago

My Server was Miss. Ruth she was excellent, one of my best experience in a long time. I will definitely return to this Red lobster, the Manager Miss Monique was very welcoming, and made sure we were having a comfortable and a pleasant visit. Thank You.

Published 2 years ago

Just wanted to say, the a/c wasn't working or something. It was so hot where we were seated and asked several times about the a/c but the server could not get an answer from the manager. I even asked for a fan, didn't happen. We were not finished eating but my party of 6 decided to leave, not complaining about the waitress or the food, just to uncomfortable to finish eating. Oh, by the way it was a lot cooler outside in the parking lot.
After spending $150.00 to eat we just could not enjoy it, I will not be attending this Red Lobster in the future.
Rosco chastain

Published 2 years ago

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Published 2 years ago

Red Lobster is not a place I really care for overall. The food is really not tasty, meaning their food is bland. I am gripping because they charged me $4 for extra sauce for my dish. I paid it and didn’t even bring it up to the waitress. They have never charged for it in the past. I did not know until the bill came. Didn’t know Red Lobster was that hard up for money. Sad.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Bree our waitress was fantastic, she was quick, witty and professional and made us feel relaxed which made the food even tastier! She should be training the other waitresses on the style of finesse and being a people person. We liked her very much! Buffalo, N.Y. Family!

Published 2 years ago

One of my favorite places to go since I was little. My favorite past time was to challenge my dad to see who could snap crablegs without breaking the meat. He is no longer with us and love doing it with my son now.

Now me and my son go on lunch dates every now and then. Our favorite thing to get is the Ultimate feast. I wish I could remember our waitress' name from Tuesday, but she was outstanding and went above and beyond for us and her other customers. She may rememeber me and my son. I was wearing "Free Mom Hugs" Shirt with a hat on. Anyway...keep being awesome and making awesome food!

Published 2 years ago

💚🥰 My mom took me out for my birthday 7/9. We had a great time. Her fish was undercooked but they made her another one. The other beauty who's in the pic with me is my birthday twins. She was also there celebrating her birthday. ✨♋

Published 2 years ago

The server brought out biscuits that was rock hard when I said rock hard I mean rock hard

Published 2 years ago

Taisha is a great server!!! She anticipated what we needed before we even thought of it!!!

Published 2 years ago

Restaurant grade was a B. Needs improvement. Management is to be held accountable.

Published 2 years ago

Published 2 years ago

Great food, great service

Published 2 years ago

My experience tonight at this establishment was despicable.
No one believed in customer service tonight. I ordered a salad that was $14. when I received my salad, it looked like a two year old fixed it. It looked as though they put a whole bag of lettuce on my plate. It looked like it was dumped on the plate with a ounce of chicken on top and a few croutons. I requested to speak to the manager. she agreed that she did not understand why they fixed it that way and that it was unacceptable.
As I’m waiting on them to bring me another ounce of chicken, I was brought a plate and I started to move the salad to the other plate. I then seen that there was cross-contamination. It looked like they took salad off another plate that already had dressing on it, and threw it in mine and dumped it all on top of each other. I asked the manager ( Monique ) to come out again. she said she was going to take off the plate as she should have because I wasn’t going to pay for that or eat it. I asked her can I get half off of my bill for the inconvenience of me not being able to eat with my family after I sat there for a hour waiting for my food. she told me no and told me that I wasn’t going to tell her how to run her kitchen. I was also told that the server (not the cook) fixed my salad. my question is why is the servers fixing the food especially when they are touching other tables, money, cards, and other items. I overall had a horrible experience I need to speak with someone can someone help me all I want is a refund of $46 and I will be happy tonight. I feel like I was robbed of my time with my family I trusted this company to fix my food and they failed me. Also, 2 things that my wife ordered was not available upon request. The manager Monique came across rude and unprofessional. She even agreed that the salad was not acceptable. Again that wait was long and the customer service was 100% despicable.

Published 2 years ago

We have stopped here for dinner every year since 2022 and they have NEVER had any beer on draft. This year it was coming out "hot, last year the was a problem with the lines and the year before it was a different problem. Surely in 3 years the entire system could have been replaced. Very disappointing and diminished the dinning experience.

Published 2 years ago

Shailyn our server was great!

Published 2 years ago

Yall!!!!! All my expectations were exceeded! Naya went above and beyond to make it fanfreakintastic and delightful! And the foooooddddd!!!! That coconut sheimp salad and the lobster queso…chefs kiss!!!!

Published 2 years ago

Trish, Cory, Leon, and Ruth were awesome!

Published 2 years ago

First in this location and it was a good experience. The staff was amazing, super cordial, friendly, and professional.
The food was on point. My kids usually don't finish all their food, but this time they did.

In the negative, the food took a little too long, but the biscuits paid the price.
Otherwise all good. 👍

Published 2 years ago

Food and service were great!!!!

Published 2 years ago

Jalicah our server was Just Awesome and so friendly loved her kindness and food was Great shout out to cooks, Jason and Sean and the manager Monique was amazing keep these wonderful staff!!!!

Published 2 years ago

Taisha was wonderful and the food was great! I’ll definitely be back !

Published 2 years ago

Admiral’s Feast needs to be called the Deckhand’s Lunch. The Admiral’s Feast now features Cod instead of flounder and the big chunk of cod was super greasy and discolored - actually inedible. Fries were undercooked to make up for the overcooked, greasy fish. 4 fried shrimp were fine. No clam strips. Came hungry, and left hungry. Didn’t complain to waiter or manager. Tipped 23% for good service and left. Douglasville location is in jeopardy if food quality and preparation do not improve.

Published 2 years ago

Scott was Awwsome the food was made with love , Jason and Mario did the darn thing! The manager on duty is very attentive and shows her customers much love. Thanks Red Lobster Douglasville

Published 2 years ago

Niyma was fantastic: Monique, Mario & Jason delivered wonderful, Elevated service.

Published 2 years ago

Taisha provided excellent service

Published 2 years ago

Our server Yaa was great! Very polite and responsive when noticing we needed refills and informing us our food would be out shortly. The biscuits were delicious. Not toooo buttery. but warm and soft, just perfect. Our food was yummy this evening and our bellies are happy. Thanks for a great experience this evening!

Published 2 years ago

Dejwan our server had an amazing pleasant personality it showed in the service he provided. My food was freshly prepared by Jason. The manger ensured that our experience was around excellent. The is the best Red lobster I have ever been too. Keep up the good work guys.

Published 2 years ago

Dejuan was the greatest server ever. He was very friendly and knew his job well.
The manager Monique greeted us with a warm smile and was very complimentary. I was extremely pleased with my meal. Chef Jason can cook ya”ll…..,,,!!!!!!

Published 2 years ago

Kiayaa was the best server in the whole restaurant such a genuine person all around

Published 2 years ago

Samir was amazing
Juan was great
Monique was helpful

Published 2 years ago

We visited this location for a family member birthday celebration. Heath, one of the bussers, was outside and coming back in while we were coming in, and our youngest child fell as she was going through the door. Heath was so kind and stopped to make sure she was okay instead of rushing in past us. Our server Taisha was so awesome! She made it a fun visit, was very friendly and professional. Drinks stayed full, extra napkins brought without having to be asked (very important when dining with young children), and other needs were anticipated. Her menu knowledge was excellent because she was able to recommend the best deal and accommodate our food choices. The cooks, Mario and Jason did a phenomenal job on the food! We made it in for the first week of Crabfest and the garlic butter crab legs were mouthwatering! Monique, the manager, visited our table and made sure everything was going well, and she took time to talk to the kids and engage with them as well. All in all, a great family time, excellent food, and wonderful people. Definitely will return.

Published 2 years ago

The food was great and Nevaeh was a fantastic server!

Published 2 years ago

Bree gave excellent service worth mentioning. Juan make my steak and lobster juicy and succulent as requested, enjoyed every bit. Full of flavor and perfect seasoning. Mrs. Monique made sure I was well cared for. Hospitality was great overall. Thank you team Douglasville.Daily deal amazing prices

Published 2 years ago

Published 2 years ago

I ordered the choose your two shrimp for 17.00, I chose the Walt's shrimp and shrimp scampi, baked potato with butter and sour cream, and a salad with the mango vinaigrette dressing, sweet tea light ice with lemon. Fried shrimp was cooked to perfection, and all of it was divine. The potato could have cooked a little bit longer.
Our server Taylor, she was on point. We sat in the booth right next to the bar.

Published 2 years ago

June 7, 2024, at 7 p.m., at Red Lobster 498 (Douglasville, GA): Jennaya H.'s professionalism and thoroughness forces me to write this five-star review. Thanks goes to her, and to Red Lobster, for fine service and fine food. For this, I must return.

Published 2 years ago

The food was delicious and the server Jalen was great! The manager Monique was also very nice. All around great service!

Published 2 years ago

I had popcorn shrimp and baked potatoe... it was ok...

Published 2 years ago

Jason and Mario made amazing food. Monique checked in to see how I was doing, very nice and genuine lady. Taisha was the best server I have had in years. Taisha helped with my food and drink choices,which were on point. She was so friendly and personable! My experience was awesome. Can't wait to return!

Published 2 years ago

Published 2 years ago

The server at Highway 5 Douglasville Red Lobster was excellent. I can't remember her name, but I do remember she said she just came back from maternity leave. She was very attentive to our needs and constantly asking if we needed anything let her know.

Published 2 years ago

Can’t wait to go again ASAP LOL

Published 2 years ago

Published 2 years ago

Red Lobster has always been my mom's favorite restaurant so I took her there recently for her birthday. Some of the worst service I've ever had. The place was almost empty yet we still had to wait 10 minutes to be seated. Once seated it took a very long time for anyone to take our order. Then all the food came out at different times. 6 people waiting and nobody got their plate at the same time. The waiter was also rude. Not only did he ask for a piece of my mom's bday cake but after we gave him a piece he showed back up with a box assuming we would give him more. It is pretty obvious why red lobster is having to file bankrupsy.

Published 2 years ago

Hopefully this restaurant isn't closed by the parent company.

Published 2 years ago

I wish i could recall the waitress's name that served us the night we went in because she was phenomenal and deserves a promotion! We had a rather large party and she took care of us effortlessly. The only downside to the evening was the sauce on my salmon just did not taste good at all. Everything else was amazing. i know red lobsters are going out of business but i feel like with a face lift of the inside and a stand up marketing team that they would be unstoppable.

Published 2 years ago

The food is amazing but how can you stay in business allowing people to take home so much food? Enough is enough, all 3 times I went there 2 females took home bags of food, "leftovers" which were not leftoversat all., It was sad because I know the honest people who do not take advantage of all you can eat promotions, are the ones who pay for it in the end. No more all you can eat, or you'll go bankrupt. :( For that, the atmosphere, other patrons not servers, deserves a 0.

Published 2 years ago

Perfect service. Glad i chose them for mothers day!

Published 2 years ago

Published 2 years ago

Love love love this location. The manager, hostess, and waitress are all pleasant. The cooks are always on point.

Published 2 years ago

Published 2 years ago

Red Lobster in Lawrenceville truly sucked and turned us off the brand altogether. This one completely changed our minds. Great experience. 👍

Published 2 years ago

Great place for a date or dinner with family. You can tell this place has a great manager because it was clean, service was fast and efficient, and all the staff were very friendly. My wife had a small issue with her meal and the manager made sure it was taken care of immediately, and with a smile. Our waitress Tequila was nothing short of amazing and she made the experience a 10+ for us. Oh and by the way, the food was amazing. I hadn't been to a Red Lobster in a while but we definitely will be back to this one!

Published 2 years ago

Overall, a banger of a restaurant. First time having lobster and gotta say I'll definitely be back for seconds .. and thirds 🦞

Published 2 years ago

Food was horrible. Service and Atmosphere was good, not great.

Published 2 years ago

My appetizers and cocktail was good.

Published 2 years ago

Great place to celebrate a birthday! The food is always good! I tried something new... the Sesame-Soy Salmon Bowl. It's my new favorite dish! I can hardly wait to have it again!😋

Published 2 years ago

The place was at right temperature, hardly anyone there. Our waitress was very nice and gave us all we needed. The food was good and I will come back.

Published 2 years ago

Every time I come to this location to pick up an order there’s always a problem. Today, I ordered curbside because I just came off a flight and have 2 kids in the car that I didn’t want to wake up to come inside. Well I get here and wait on hold for so long that I end up going inside to get the food. Why offer curbside if you are not going to answer the phone to bring people food out.

Published 2 years ago

The service is always great however the food quality seems to go down each time we go.

Published 2 years ago

Published 2 years ago

Really great food and service! I got the endless shrimp and it was amazing! The biscuits were so good! The dining room and facilities were extremely clean and polite and helpful customer service !!!

Published 2 years ago

Haven't been here in at least 2 years due to the choice of other places to eat in Douglasville. Really wanted a stuffed lobster, and they did not disappoint.

Published 2 years ago

Yummy yummy

Published 2 years ago

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Published 2 years ago

The ma ager stepped in to fix our visit but our server just didn't seem to have her act together.

Published 2 years ago

Service was pretty good. The bartender was also serving the tablesnext to the bar which always slows service down especially during dinner time. Surf and turf. Lobster was small but tasty. The filet mignon was ok. Seemed to be of the frozen variety. I knew not to expect a prime steak at Red Lobster. Food took longer than expected.

Published 2 years ago

My experience tonight was absolutely terrible. Firstly, when we arrived the hostess was outside smoking a cigarette and all the employees were either wearing bonnets or hoodies. The waitress assigned to us attitude was awful. She was wearing a red wearing wig, which we found some strands in our food which took up to 2 house to arrive. She then proceeded to become very hostile with me when it came to her tip. Very disappointed, never coming to this place again.

Published 2 years ago

Published 2 years ago

CAME BACK FOR TEQUILA HER SERVICE WAS OUTSTANDING AS WE EXPECTED. IT IS MY BIRTHDAY AND SHE MADE ME FEEL SO COMFORTABLE AND KEPT THE TABLE FULL SHE IS AN AMAZING PERSON. GLAD TO SEE YOU AGAIN TEQUILA AND WILL BE BACK FOR YOUR SERVICE

Published 2 years ago

The fish was awful! Fried too hard to eat.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Tequila was our server on Monday March 11, 2024. This girl was one of the best waitresses I've ever had at a restaurant. She was attentive, kind, informative, quick, and even cut up with us. Hands down the best one we've had at Red Lobster. We thoroughly enjoyed having dinner out on Monday. Tequila if you read this, you are awesome!!!!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Tequila took great care of me and my wife for our dine in. She was very helpful and such a great server. From the time we stepped in the door we felted welcomed like we were at home. Thank you !

Published 2 years ago

We had an absolutely amazing experience with Yaa. One of the best servers we've had in a long time. Will definitely be back.

Published 2 years ago

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Published 2 years ago

Taquilia was outstanding with her service tonight her section was full but she was very attentive to me and my elderly mother. She suggested the deep lobster margarita and I ended up getting two of them. Definitely a wonderful server and beautiful soul very caring and beautiful girl

Published 2 years ago

Taquilla is an amazing server. I will definitely go back just to see Taquilla!!

Published 2 years ago

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Published 2 years ago

We came last night for my daughter's birthday it was almost closing time and our server Tequila gave us the most amazing service and was so kind and consistent. My daughter turned 13 and she said this was the best server she has had in our years of eating out. Tequila has such a great attitude even though they were closing and we were pretty much the only ones left. She is definitely an asset to the restaurant and we have been there a few times but never had such a caring and positive server. We will definitely come back for her. I hope she sees this Thank you so much Tequila 💗

Published 2 years ago

For 22 years, this seafood spot has maintained its good name. Staffing can be an issue sometimes. However, I have never left there unhappy.

Published 2 years ago

Very nice and a pleasant atmosphere.

Published 2 years ago

The experience was one worth writing home about. Our server Dominic was dynamic. Chef Larry prepared a succulent 7oz steak, that puts Outback on notice. Monique the manager was absolutely amazing, she set the atmosphere from the time we walked in.

Published 2 years ago

Our waitress was amazing great attitude, fun and very attentive

Published 2 years ago

Published 2 years ago

Staff were all friendly and helpful. The food was wonderful. We will definitely be back.

Published 2 years ago

10/10 service our waitress was Shaylyn(I hope that’s spelled correctly ) she waited on us hand and foot . She had everything to refilling drinks checking on how we were to giving us estimated times when our food will be out . We appreciate you and the manager was also really nice and sweet despite low staff . The food was fresh and great . Overall excellent experience .

Published 2 years ago

Published 2 years ago

Me and my granddaughter went to lunch for Valentine's, and the server was very nice she did great.

Published 2 years ago

My husband n I went on 2/13/2024 to celebrate my birthday. It was a Tues nite around 8:45. Our waitress was slow, n there was barely anyone there, that we saw. The atmosphere was fine, but from what i could tell, it looked the same years ago. They need to switch up the look in my opinion. The food was very disappointing. The mash pot.s were blah. They had no flavor. The steamed brocc was mushy, cooked 2 much. All the shrimp were over done. It was a bummer there was not anything that was offered for my bday, not even a cookie or a small discount. There were some positives as well. The biscuits were cooked to perfection n the scallops were too! Also our server was very nice.

Published 2 years ago

Always good service on Hwy5

Published 2 years ago

Spent more than $80 on a delivery for a feast to not receive any sauces (specifically the cocktail and coconut shrimp sauce). Called the store to talk to the manager to be told I can come pick some up but they can't deliver it. I live at least 25 minutes away. If I didn't come pick up the food, why would I come pick up the sauce. Needless to say everything was dry as the baked potato we had to wash it down with. Definitely not shopping with this Red Lobster or any other due to previous experiences, lack of sauce, and taste. Maybe find a way to season the batter so the food can taste good without sauces? All of Red Lobsters floors are dirty anyway, not just this one. I'm just done with Ol' Red.

Published 2 years ago

Published 2 years ago

Great all around experience!! A++++

Published 2 years ago

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Published 2 years ago

Very very slow and forgetful

Published 2 years ago

Save yourself 50$ and go to captain D’s. Only good part was the rolls. 75$ for a mediocre salmon and flounder meal with a shrimp appetizer. Stacy was sweet but slow as christmas. 👎🏼👎🏼

Published 2 years ago

Our experience at the Red lobster in Douglasville was awful the lady who was helping serve us was the general manager Trish Graham she was so rude no customer service experience at all how can you train your staff when you are in leadership and you are so rude to customers I don't know if she was prejudice but that's what we gather just by her demeanor we was asked to come to a seminar in regards to Medicare the food was cold we didn't enjoy the food at all we was asking her a question she looked at us and continued to walk away I asked who was the manager and she stated me if Red lobster is conducting business like this people be very careful as far as patronizing this location The waiters were great even though the orders were getting confused they were really trying their best to get it right but the manager Trish is not an example of leadership someone need to have a conversation with her and let her know that we as people are patronizing their business and we deserve respect she deliberately ignored us when trying to ask her a question that's just how she made us felt.

Published 2 years ago

My mother brought me and my daughter to Red Lobster for a mother, daughter, and granddaughter outing. This was the first time taking my baby out to a restaurant, she's 8 months old as of the time we were at the restaurant. Are waiter was very nice and patient, I had trouble figuring out what to eat. We got a Crispy Dragon Shrimp appetizer; it was very good. It fried shrimp in a spicy/sweet sauce over coleslaw. The coleslaw complemented the sauce perfectly to give the shrimp an amazing flavor, I highly recommend this appetizer if you like spicy. I ordered some Mac and Cheese with a side of Broccoli and a Fruit Punch for my baby. We put some of the drink in a bottle and let her pick up small pieces of Broccoli. To our surprise she loved the Broccoli but had trouble with the Mac and Cheese but it is made for older kids so that kind of made since. She also liked the Fruit Punch, she only got a little as I was concerned with the amount of sugar. She had lots of fun feeding herself and sitting at the table. She tried to chomp the table (she's teething) lol she's so cute. My mother got the Admiral's Feast with a sweet tea to drink with fries and added a side salad with caesar salad. She really enjoyed her food and was very happy with it. I don't remember what all comes on that sorry. I got the new Lobster Tail Duo meal with a Fully Loaded Baked Potato and Broccoli. The meal came with a Maine lobster tail and a Caribbean lobster tail with a side of butter. The lobsters were cooked to perfection and was quite delicious. The baked potato was very tasty as well as cooked to perfection. Oh yeah and the cheddar bay biscuits was delicious, also remember to get some to go. We had a good time and I highly recommend.

Published 2 years ago

Published 2 years ago

I don't even know where to start. Food was HORRIBLE.. service was bad. Something told me..Go to Pappadeaux. Red Lobster not like how they use to be.

Published 2 years ago

Great food Great atmosphere and service

Published 2 years ago

Published 2 years ago

This was the worst food and service I've ever had at red lobster please get it together $113.00 for two people wasted and it was for my friend birthday I felt really bad for bringing him there.

Published 2 years ago

Muy tranquilo par pasar una tarde en familia

Published 2 years ago

Hadn’t been here in a few yrs the food was delicious!!! Everything was excellent!! Our waiter was super friendly.

Published 2 years ago

I got the fish and chips, the fish was very overcooked, the crust was hard and the fish was dry. The waiter was great

Published 2 years ago

Service was good. Food was soso..

Published 2 years ago

Great service and good food.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Very over priced and they seemed to have a staff shortage. What staff they did have was nice.

I'm giving three stars because the $5 Clam Chowder I had was very small and came out cold.

I spent $98 dollars on a two person meal and was blown away. Last year we had the same endless shrimp for like $68 and the service was much quicker. I guess this is the time we live in...

Published 2 years ago

Published 2 years ago

Horrible restaurant!! We live in Douglasville, and my go-to restaurant in most places is Reb Lobster. However, since we moved to Douglasville almost 4 years ago, this Red Lobster has proven over and over that they are the worst store in the chain. My wife's birthday was a couple of days ago, and she was craving some fried chicken from RL. We ordered a fried chicken platter online and then called to talk with the manager--Ray--to be sure they did not overcook the chicken like they often do. He was very nice and promised it would be done right and on time. They had over 45 minutes to get it done, so that should not have been a problem.
We arrived exactly at 4:55 (we called and told them we were going to be 10 minutes late, which we were). We pulled up and called to let them know we were at curbside and to bring our food out. The man who answered the phone said he would check to be sure the food was ready and then bring it out. He said, "Hold on, and I will be right back." He was gone for seven minutes, so my wife got out of the car and went in to see what the problem was. BTW, we are all disabled, and it was very painful for my wife to walk. The only time we leave the house is to go to the doctor or to get medicine.
My wife waited inside until, finally, someone asked her if she needed help. My wife explained we were there to pick up the food. She got the girl in charge of curbside service. That girl told my wife "You are not here!" She was very rude and curt. My wife explained that yes she was there and she was still on hold waiting for the guy to come back to the phone. Again, she was told that you did not call us so you are not here. Really, a customer was standing in front of you and you wanted to confront her by telling her she was not there. Finally, the employee said your food is right here but I can't give it to you because you are not here.
Finally, my wife asked to talk to Ray. Ray came and apologized and gave my wife a $25 gift card. I just want to thank Ray for his "act of kindness" and I am glad the card can be used at any RL because we will never be back to the one on Bill Arp. We will use the card in McDonough. I know that is an hour away, but it has good food and great customer service.
Also, this transaction took a little over thirty minutes. Last time we picked up food from here it took over an hour to get it (after ordering online).
If you get good food here, it will be a miracle. I know sometimes people slip up and do right. We have bent over backwards for this place and they consistently fail to perform.

Published 2 years ago

Published 2 years ago

One of the worst red lobster locations ever. Went for my mom's birthday today and ordered pick up. They wouldn't do curbside so went inside. They were very rude and argued when I went inside saying I "want even here" because they wouldn't answer my phone call when I called to let them know. Had to wait over 20 minutes over I went in, even though it was supposed to be ready and come to see the food was sitting there on the counter the entire time waiting. This led to items being cold. The last time we got food here there was hair in the shrimp meal and left out items. We wanted to give another try because it's one of the few places my mom can eat at due to food allergies. Other locations are so much better in service and food. Disappointing for sure.

Published 3 years ago

I don't like seafood but love chicken and steak... Neither from here are good, dry and flavorless

Published 3 years ago

Went on a Monday night an it took twenty minutes to get the waitress to even notice me sitting at the bar!!! The food came out an was cold and I didn't mine the wait on the food because I thought it would be hot ! The raminciken was warm to the touch. The shrimp scampi was cold an the rest of the meal was microwaved no seasoning on the food. 35$ for the unlimited shrimp is a joke.

Published 3 years ago

Had a great time with family for lunch. Fish and Chips were very good. Cheddar Biscuits warm and filling!!

Published 3 years ago

We had the absolute best server . The food was hot and she kept the system moving. Endless shrimp was great and the kids killed the biscuits.

Published 3 years ago

Thank You Red Lobster - Douglasville staff for the excellent customer service and holiday meal...and especially Shailyn who provided extraordinary customer service!! Thanks again and Happy New Year.

Published 3 years ago

Food is good, service is good, prices fair, overall two thumbs 👍👍 up!

Published 3 years ago

We had a large group and every order was on point, and delicious. Our waiter, Dewan was attentive, quik to bring items we requested and cheerful. It was a great celebration. Thank you Red Lobster. 👍

Published 3 years ago

Published 3 years ago