Michaels

Finley Square, 1516 Butterfield Rd A, Downers Grove, IL 60515, United States

Michaels
About the Company

Everything to Create Anything. Our expansive craft assortments include the most popular art supplies, fabric, canvases, yarn, knitting & crochet supplies, frames, floral, scrapbook materials, beads, jewelry kits, Cricut and craft machines and much more. This holiday season, prepare to celebrate all your favorite holidays & traditions with Michaels, your one-stop shop for party supplies, crafts, gifts, décor and more for Thanksgiving, Hanukkah, Kwanzaa, Christmas and New Year's. From Christmas Trees, décor and inflatables to menorahs, Kinara candle holders and more, Michaels has everything you need to have a wonderful holiday season.

Photos
Reviews
Review №1

Published 2 years ago

Review №2

Published 2 years ago

Review №3

Worst store ever! Wouldn't refund Gift card. Bla Bla... call corporate office...

Published 2 years ago

Review №4

Published 2 years ago

Review №5

Couldn't find it

Published 2 years ago

Review №6

Great store if you're looking for jewelry making supplies or beads for kids.

Published 2 years ago

Review №7

Published 2 years ago

Review №8

Nice store where you can find almost everything but not like before.

Published 2 years ago

Review №9

Clean and well organized store. Enjoyed shopping here! Will return.

Published 2 years ago

Review №10

Published 2 years ago

Review №11

Well applied.

Published 2 years ago

Review №12

Published 2 years ago

Review №13

Published 2 years ago

Review №14

Published 2 years ago

Review №15

Published 2 years ago

Review №16

Published 2 years ago

Review №17

Published 2 years ago

Review №18

Great location in the Finley square mall.

The staff is helpful and polite.

The store has nice seasonal areas as well as staple goods.

Online ordering for pickup is seamless.

Published 2 years ago

Review №19

Published 2 years ago

Review №20

I've had wonderful experiences with this location's framing department, having purchased 2 custom frames for needlepoint. My most recent experience was in July 2024 and I found the staff helpful and surprisingly the service much less expensive than the previous purchase ($150 vs $250). More importantly, the store responded with kindness and understanding when I had made a mistake with the date on the needlepoint and needed to have them undo the framing so that I could correct it. Eric did it with courtesy and grace. Thank you much!

Published 2 years ago

Review №21

Published 2 years ago

Review №22

Wonderful service! Great place for Halloween items!

Published 2 years ago

Review №23

Published 2 years ago

Review №24

As an artist, Micheal’s has unfortunately lost my respect due to all the Ai generated art they began selling. 👎🏻 and I shall not continue to support a brand that claims to support artists, but doesn’t utilize real work in their pieces

Published 2 years ago

Review №25

Love this Michael’s always great stuff to find and great customer service!

Published 2 years ago

Review №26

Published 2 years ago

Review №27

Published 2 years ago

Review №28

Ash is great! I really enjoyed the company and small chat while checking out! Thank you Ash!

Published 2 years ago

Review №29

Published 2 years ago

Review №30

I usually like Michael's as a unique craft, hobby, and general decoration store, but you guys lost my business on this one. It's the first week of June and I am looking for summer, 4th of July, and pool party decor, but the whole store is full of nothing but fall, Thanksgiving, and CHRISTMAS. I know retail is usually a season ahead, but 6 plus months is too much.
Couldn't find a single thing in your entire store that could be summer decor, which seems completely counterintuitive to your actual customer base. I realize that store level management has no say over corporate policies, but please pass along the message that your customers don't need Christmas decorations in early June. Had to pull my business from you guys and purchase off Amazon instead. Bad business, y'all.

Published 2 years ago

Review №31

Published 2 years ago

Review №32

Published 2 years ago

Review №33

Published 2 years ago

Review №34

The guy at the front Ravi is very nice and gives friendly service. Michael’s always has what I’m looking for!

Published 2 years ago

Review №35

Published 2 years ago

Review №36

One of my favorite stores - lots of improvements has been done there. Clean, organized, plenty of crafts and decorative supplies.

Published 2 years ago

Review №37

I Love this store but it's madd expensive.

Published 2 years ago

Review №38

Great staff.
Helpful and supportive.

Published 3 years ago

Review №39

The staff was very knowledgeable and friendly. Huge selection of arts and crafts for DIY

Published 3 years ago

Review №40

Always can find what you need and then some. Pleasant staff. Went there today and lemme tell you the staff is so pleasant and helpful.

Published 3 years ago

Review №41

There’s always something creative to find for every artist and crafter. Please note: Some products have been replaced by different brands so watch for quality. They used to have “Iris” plastic storage bins, not anymore. They carry more of their own brands such as “Creatology” “Artist’s loft,” “Make market” and “Recollections.” If you know the quality of these specific products they can be a great bargain, but if you want a name brand you know of, you may have to shop elsewhere. Their framing department has always done a great job.

Published 3 years ago

Review №42

This place has it all if you have a small hobby business. The prices are great, and the staff is helpful a d friendly!

Published 3 years ago

Review №43

Michael’s has service has always been helpful, supportive, and polite. My only criticism is many items are out of stock from online.

Published 3 years ago

Review №44

Employees were talking very loudly to each other while they were stocking. It was very annoying. I couldn't find what I needed.

Published 3 years ago

Review №45

Published 3 years ago

Review №46

CAREFUL IF YOU ARE BUYING SEASON ITEMS. MAKE SURE YOU READ!
Receipt states 60 days to return. Nowhere on this receipt does it state the item is seasonal and needs to be returned before it hits clearance, like we know when that is.

Published 3 years ago

Review №47

Published 3 years ago

Review №48

Published 3 years ago

Review №49

Published 3 years ago

Review №50

Everything that you’re looking for crafts!!!

Published 3 years ago

Review №51

Estoy empezando en el mundo de la repostería y encontré tantas cosas hermosas y justo lo que necesitaba🥰

Published 3 years ago

Review №52

Published 3 years ago

Review №53

Published 3 years ago

Review №54

Published 3 years ago

Review №55

Check out emoyee very helpful and I got a 40% discount without even knowing about it in advance. Thank you!!

Published 3 years ago

Review №56

Love shopping here. Lots of sales and coupons

Published 3 years ago

Review №57

Published 3 years ago

Review №58

DIY -make your own bracelet and necklace, only for you in the world , prices about 20 dollars! 💪🙏🎊🥰

Published 3 years ago

Review №59

Always a great selection of items and the employees are pleasant and willing to help find things when needed.

Published 3 years ago

Review №60

Muy bueno , y surtido en lo referente al arte.

Published 3 years ago

Review №61

Published 3 years ago

Review №62

The floor personal are no help at all and grumpy. We asked two employe for help and they act like we were bothering them. That was my first and last time there.

Published 3 years ago

Review №63

Published 3 years ago

Review №64

After some new updates on the michaels app, Cofield was so kind to help me find my coupons! So very helpful! Great location.

Published 3 years ago

Review №65

Stopped in and look around.. didn’t buy anything but will be going back. Lots of good ideas..

Published 3 years ago

Review №66

Published 3 years ago

Review №67

Published 3 years ago

Review №68

Published 3 years ago

Review №69

Published 3 years ago

Review №70

Published 3 years ago

Review №71

Published 3 years ago

Review №72

Published 3 years ago

Review №73

Found what we are looking for.

Published 3 years ago

Review №74

The store is always clean. The girls at the register are usually friendly and helpful, but last time I went the girl made me feel like a nuisance for checking out. It was a one off, but body language, tone, and clarification are important for front end customer service. She rolled her eyes when I approached the check out because it pulled her away from something else she was doing, but I was ready to check out and it wasn't even a complicated sale. She just clearly didn't want to be there or she didn't want me to be.

Published 3 years ago

Review №75

Published 3 years ago

Review №76

They did a great job custom framing some artwork I bought overseas. It's not cheap but absolutely worth it. High quality work! Will absolutely go there again.

Published 3 years ago

Review №77

Published 3 years ago

Review №78

Published 3 years ago

Review №79

They were the only place that had what I was looking for.

Published 3 years ago

Review №80

Had the paint that matched a damaged bowl I needed to fix

Published 3 years ago

Review №81

Published 3 years ago

Review №82

Incredible variety

Published 3 years ago

Review №83

Gran variedad y surtido.
Y también tienen ofertas

Published 3 years ago

Review №84

Published 3 years ago

Review №85

Love this nugget of artistic heaven

Published 3 years ago

Review №86

Had a decent selection of coloring stuff. Everything seemed priced reasonably, except colored pencils. Costs an arm and a leg...

Published 3 years ago

Review №87

Published 3 years ago

Review №88

Most of the shopping went well but they need more than one checkout person.

Published 3 years ago

Review №89

Published 3 years ago

Review №90

Girl in Frame dept. was very helpful.

Published 3 years ago

Review №91

Published 3 years ago

Review №92

Love love love this place. When I'm looking for what they got I always find more.

Published 4 years ago

Review №93

Workers seemed busy today and store did not have large gift bags that I was looking for

Published 4 years ago

Review №94

Published 4 years ago

Review №95

This is a small location but sometimes is going to be the one that has that item you are looking for. The staff is very friendly and helpful.

Published 4 years ago

Review №96

Published 4 years ago

Review №97

Published 4 years ago

Review №98

Published 4 years ago

Review №99

You know, Michaels has a reputation for being THE PLACE for frames. Couldn't find a frame in the size I needed. So 2 stars. I hear they can custom make frames. But c'mon. They should at least have 1 kind of basic frame that comes in every size imaginable. Right? Right?!

Published 4 years ago

Review №100

Love shopping here.

Published 4 years ago

Review №101

Didn't have lion brand yarn

Published 4 years ago

Review №102

Always a speedy pick up. I always end up going in to explore. One of the most cleanest organized Michaels good job everyone!

Published 4 years ago

Review №103

Published 4 years ago

Review №104

Published 4 years ago

Review №105

Published 4 years ago

Review №106

Always a good time at any Michaels!

Published 4 years ago

Review №107

I feel like the employees of this store are kind and knowledgeable even with things they do not carry in the store anymore and they will give you best recommendations for your projects.

Published 4 years ago

Review №108

I’ve always loved this location but today I got treated terribly by the sales associate. I went to buy an item made by Cricut. I called their customer service number to make sure they would price match and I was told yes. When I got to the register the original person was very nice and as soon as I mentioned the price match the other associate came up aggressively and started lecturing me on how they don’t price match and how will Michael’s ever make any money if they price match Cricut’s website. I did not argue but I did say okay and I left. There is always a nicer way of speaking to others and this store needs to be trained on how to deliver customer service. Sadly, they lost a loyal customer today.

Published 4 years ago

Review №109

My favorite place.... employees are very helpful.

Published 4 years ago

Review №110

Just called in to browse around and ended up with a cartload! Plenty of offers on and the 20% coupon on my phone helped too. The store was well set out and clean. The sales clerk was very friendly.

Published 4 years ago

Review №111

Michael's is the go-to store for almost every art project.

Published 4 years ago

Review №112

Good work and reasonable prices on framing. I always find cute home decor here.

Published 4 years ago

Review №113

Published 4 years ago

Review №114

Published 4 years ago

Review №115

Published 4 years ago

Review №116

Published 4 years ago

Review №117

Good Service

Published 4 years ago

Review №118

Went with my son for costume supplies, ALL the staff couldn't have been more courteous and helpful! Shout out to Kindred and Nikki! Best shopping experience I have had in years! You should proud of your staff.

Published 4 years ago

Review №119

It's smaller than the ones I usually go to. I would just use this place to pass time or if there was something small I needed. They have a good selection of certain products, but not the the extent of the bigger locations. I visit this one because I moved and this is the closest. But I sometimes have to make the longer trips to the other stores to get what I need.
However the employees here are still just as knowledgeable about their store as the others and always ready to help when needed! Also the slower pace make me feel less rushed! I can take my time.

Published 4 years ago

Review №120

Published 4 years ago

Review №121

Went into this Michaels location today to get the glass framed out on some artwork. The associate at frames, believe her name was Sarah, was incredible unhelpful and seemed confused that Michaels does framing. She also said flat out that she could not put the glass in because we got it framed out at another Michaels because that’s their competition. So rather than gaining a customer and business, she lost one today. We will not be returning, and don’t recommend getting something framed out here because the staff clearly isn’t trained well on how to do it.

Published 4 years ago

Review №122

Well stocked with craft supplies and a lot of fun to browse.
I wanted two pieces of matting cut for a picture. I was quoted 90.00. I then went to a different craft store in the area and was quoted 40.00 for the exact same thing. That is a huge overcharge and even 40.00 felt like a lot for what is basically two cut pieces of cardboard but 90.00. Ridiculous.

Published 4 years ago

Review №123

Published 4 years ago

Review №124

No one helped me while I was here and they were out of stock for the items I needed.

Published 4 years ago

Review №125

I went today to have a print framed in their custom framing department. I worked with Sarah and she was fantastic. She was extremely friendly, professional, patient, and knew what she was doing when it came to the esthetic parts of framing. Very pleased with the experience and 100% would recommend.

Published 4 years ago

Review №126

Good customer service

Published 4 years ago

Review №127

Even though Google said it was a fabric store it is not.

Published 4 years ago

Review №128

Always love the deals here

Published 4 years ago

Review №129

Published 4 years ago

Review №130

Published 4 years ago

Review №131

Published 4 years ago

Review №132

I shop here anytime I'm working on an art or craft project. The associates are very knowledgeable. If I'm having trouble finding what I need, they know exactly where to locate the items. Sometimes I get distracted by all the items they have in stock. Whether home projects, jewelry designing, artist's supplies, cake decorating etc. you'll find it at Michael's

Published 4 years ago

Review №133

I was disappointed in the absence of craft starter kits. I went in wanting to start a new craft and there was nothing to spark interest.

Published 4 years ago

Review №134

Always clean and well stocked!

Published 4 years ago

Review №135

Published 4 years ago

Review №136

Published 4 years ago

Review №137

Published 4 years ago

Review №138

Published 4 years ago

Review №139

I like Michaels, they have good stuff for designing, but unfortunately some stuff are really expensive.

Published 4 years ago

Review №140

Published 4 years ago

Review №141

Published 4 years ago

Review №142

Very awesome

Published 4 years ago

Review №143

Published 4 years ago

Review №144

Published 4 years ago

Review №145

Lots of good stuff at reasonable prices.

They did a great job restringing this painting. Shout out to Violet in the framing department for such great help!

Published 4 years ago

Review №146

Love that they have so many different candy melts and sprinkles

Published 4 years ago

Review №147

Published 5 years ago

Review №148

Published 5 years ago

Review №149

Published 5 years ago

Review №150

Super

Published 5 years ago

Review №151

Clean store, friendly staff and good amount of holiday sales noticed from my recent visit.

Published 5 years ago

Review №152

Friendly staff and super organized store

Published 5 years ago

Review №153

What is there not to love 😍 they have so many things I want to purchase and the workers are friendly. I believe the only problem I noticed is there were 2 registers but only one light was on so we all thought only one this is not the first time this is the 3rd time.

Published 5 years ago

Review №154

Helpful staff and we'll stocked

Published 5 years ago

Review №155

Got exactly what I needed

Published 5 years ago

Review №156

Poor selection

Published 5 years ago

Review №157

Published 5 years ago

Review №158

Published 5 years ago

Review №159

Cashier was very kind, but they were low on stock.

Published 5 years ago

Review №160

Every time I leave the store I feel frustrated and crabby- which is a rarity for me. It is dirty, small and has many empty shelves. Hobby lobby on Ogden is so much better. I am a long time Michael’s customer so I come back once or twice a year in hopes it will be better-Only to be let down.

Published 5 years ago

Review №161

Every time I leave the store I feel frustrated and crabby- which is a rarity for me. It is dirty, small and has many empty shelves. Hobby lobby on Ogden is so much better. I am a long time Michael’s customer so I come back once or twice a year in hopes it will be better-Only to be let down.

Published 5 years ago

Review №162

Published 5 years ago

Review №163

Published 5 years ago

Review №164

Riley was great helping during my visit!

Published 5 years ago

Review №165

Small selection of paint.

Published 5 years ago

Review №166

Published 5 years ago

Review №167

Published 5 years ago

Review №168

Published 5 years ago

Review №169

Good selection and friendly employees!

Published 5 years ago

Review №170

Published 5 years ago

Review №171

Published 5 years ago

Review №172

Cashier is super nice and welcoming!

Published 5 years ago

Review №173

People in the framing department were exceptional.

Published 5 years ago

Review №174

Published 5 years ago

Review №175

Published 5 years ago

Review №176

Always good place to find deals on creative things.

Published 5 years ago

Review №177

Published 5 years ago

Review №178

Published 5 years ago

Review №179

High prices.

Published 5 years ago

Review №180

Published 5 years ago

Review №181

Published 5 years ago

Review №182

Needs to keep stock on the racks/shelves.

Published 5 years ago

Review №183

Published 5 years ago

Review №184

Staff are very friendly and happy to answer any questions I have. Some items they have a limited selection in and other times they have items I can't find at other craft stores. Just depends on if you're looking for something specific or not.

Published 5 years ago

Review №185

Published 5 years ago

Review №186

Huge fan of Michael's, my go-to craft store

Published 5 years ago

Review №187

Pretty great selection of art products....

Published 5 years ago

Review №188

Published 5 years ago

Review №189

Just needed some mirror like tape and it was much less expensive here than what we found online.

Published 5 years ago

Review №190

Published 5 years ago

Review №191

Published 5 years ago

Review №192

Go to for higher end crafting projects.

Published 5 years ago

Review №193

Everything was good except the store is small. Recommend it!

Published 5 years ago

Review №194

Published 5 years ago

Review №195

Love the variety!

Published 5 years ago

Review №196

Published 5 years ago

Review №197

Published 5 years ago

Review №198

This was the farthest but Still didn't have different color box frames.. I needed walnut they only had BLACK. JUST WOULDN'T DO.. WHAT I WAS DISPLAYING NEEDED SOFTER COLORS. LIKE WALNUT..O WELL I MUST RETURN TO THE FIRST STORE AND BUY THE LIGHTER COLOR EVEN THO IT IS NOT WHAT I WANT BUT IT IS CLOSIER TO THE WALNUT I WAS LOOKING FOR..

Published 5 years ago

Review №199

A smaller than usual Michaels. Didn't all the items and variety that you usually find at Michaels.

Published 5 years ago

Review №200

I ordered some supplies yesterday for in-store pick up and was pleasantly surprised. The girl on the front desk (I wish I had caught her name) was so friendly and sweet. I asked for some sewing machines and whether or not they even carry any, and she kindly pointed me in their direction. Very knowledgeable staff and quick checkout too. The store is stacked nice and neat and tire able to find exactly what you’re looking for.

Published 5 years ago

Company information
  • 5 photos
  • 200 reviews
  • 4.3 rating
  • Phone: +1 630-812-1305
  • Website: https://locations.michaels.com/il/downers-grove/1278/?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places
  • Address: Finley Square, 1516 Butterfield Rd A, Downers Grove, IL 60515, United States
  • Coordinates: 41.8355873, -88.0224705
Categories
  • Craft store
  • Art supply store
  • Christmas store
  • Hobby store
  • Home goods store
  • Party store
  • Picture frame shop
  • Scrapbooking store
  • Yarn store
Working hours
  • Monday: 9 AM–10 PM
  • Tuesday: 9 AM–9 PM
  • Wednesday: 9 AM–9 PM
  • Thursday: 9 AM–9 PM
  • Friday: 9 AM–9 PM
  • Saturday: 9 AM–10 PM
  • Sunday: 10 AM–8 PM
Service options
  • Kerbside pickup: Yes
  • Delivery: Yes
  • In-store pick-up: Yes
  • In-store shopping: Yes
  • On-site services: Yes
  • Same-day delivery: Yes
Accessibility
  • Wheelchair-accessible car park: Yes
  • Wheelchair-accessible entrance: Yes
Amenities
  • Wi-Fi: Yes
  • Wi-Fi: Yes
Planning
  • Quick visit: Yes
Payments
  • Credit cards: Yes
  • Debit cards: Yes
  • NFC mobile payments: Yes
  • Credit cards: Yes