PGA TOUR Superstore

The fitting session was phenomenal! Can't say enough great things about our fitting specialist, Jim Kirkpatrick. He was very attentive and found the correct irons and driver for our son. He was so knowledgeable and offered great advice to better his swing. We appreciate Jim efforts in providing great equipment at a great affordable price. Highly recommend and will be back for the fairway/putter fitting.

Published 2 years ago

Be very careful purchasing a new club at the PGA Superstore. They offer a 90 day return policy but it is extremely disingenuous. I purchased a $300 hybrid which I had concerns coming out of the simulator but seemed the best fit. I hit about 150 balls with the club and determined the club was not a good fit. I attempted to return in the 90 day window but was told the club was “played” and is considered used. I was offered store credit to trade less depreciation. Attached are images of the state of wear on the club. Will not be making any further purchases at the PGA Superstore.

Published 2 years ago

I am not normally someone who writes reviews of places, but felt compelled to write one after my experience at PGA Downers.

Went to the PGA Superstore on July 3rd to get fitted for and purchase a new set of irons after using a hand-me-down set for about 12 years. I was there for about 3 hours and had a great experience with the master fitter who was working with me. I left the store after paying for a brand new set of custom irons that I was told would be delivered to my house in a few weeks after they were assembled at the factory.

I called the store today to check on the shipment status of the order (exactly 2 weeks since my visit), and was surprised to find out that the order had been rejected. Apparently, the clubs that I had tested, been fitted for, and had been ordered on my behalf at the store were no longer being produced by the manufacturer (Cobra).

Nobody at the store called me to inform me of this. In fact, I came to learn that the only way this was discovered was the fact that an employee had looked up my specific order after I reached out. So this never would have come to light had I not called to check on my order status.

Pretty bush league for something like this to happen. Store had no problem accepting a large sum payment on-site without even checking to see if the clubs were available for purchase. There should be checks and balances in place to prevent such things from happening - i.e., store to confirm with manufacturer prior to ordering custom sets that they are available / able to be produced.

2 stars because my fitter was great, but otherwise, the whole experience was for nothing due to the avoidable error on the part of the store.

Published 2 years ago

The entire team at the Downers Grove store is spectacular! Prices are good, selection is great, and I just love hanging out there looking at everything. The Players Club is a nice benefit, and I’m earning points and redeeming rewards. Highly recommended!

Published 3 years ago

Fred could not have been more kind, friendly and helpful getting me taken care of with regripping a full set of clubs. He saw I was struggling with selecting grips and stepped in to offer help. Exactly the type of service you hope to get, but rarely do these days. PGA Superstore in DG, you’ve got an outstanding team member… thank you Fred!

Published 2 years ago

A month ago had my iron fitting; clubs came in recently and they're perfect. Tyler R. is top quality, was understanding and helpful the entire way through. Looked at everything possible for my swing and tried multiple shafts and heads and narrowed down to what was best for me currently and future self; decided on what I wanted and done. Do not hesitate to schedule a club fitting and ensure you will be set.

Published 2 years ago

Do not get or ask for a fitting at this location. I came in willing and more than ready to spend what it takes to get the right club for me and to try different heads, shafts, and grips.
Also, has similar experience as reviewer Armond S.
I am not a great golfer, but that does not excuse the following that occurred

I called in March to set up a fitting, however due to store’s schedule being a little tight, the gentleman I spoke with at the store said I could walk in, however there may be a wait. This was a week before I was going to come in.

I called to confirm I could walk in for a fitting. They said yes, but there likely would be a wait. I was ok with waiting. I arrived to get a fitted, and put my name down, waiting about a half hour and I was given a bay. My “fitter” was Jason. I was asked if I had any brands in mind and I mentioned the Paradym driver. First and foremost, the projector wasn’t working in the bay that I was using.

I swung my old driver and then was given a paradym with arbitrary settings… the club was from the used/demo bin. I swung it and kept swinging. I also briefly swung a stealth 2.

Jason was no where to be found pretty much the whole fitting. No shot analyzation, not changing of grips or shaft, or even trying different heads within the paradym series.

I did buy paradym with some draw settings on it, however nothing else was tried out in the paradym series.

I asked about a club head cover and while it was not policy to give one for a demo club, I was told by Jason I would be given one. He said he would meet me up front and give it to me.
I made my purchase, waited, and he never came up to give the cover.

The service member cleaned my club as a courtesy and actually gave me a head cover as a nice gesture.

The next day I find out that that what I experienced is not a club fitting.

I call and explain the situation and was set up to make it “right”, unfortunately to my schedule, I could not come back for a month but was given a studio fitting appointment for April 13th. I was assured that the store would exchange my club if I fit into something different, and not to worry about the no return on the demo model paradym.

April 13th is where the store truly lost my trust and me as a customer. I was confirmed my appointment 2 times before the 13th and was excited and ready to find what fits well for me, especially shaft length and grip.

I arrive early and ready to go, only to find out that the fitter was not even there (why confirm my appointment if they’re not there).

I was paired with Jim (very nice person and knowledgeable), we start swinging the paradym… he looks at my shots and then mentions let’s try a different club. We try the Qi10, I swing have some decent shots.
Then he says: “this is the club for you” and sets me up with a special order. This whole time I now feel played and that this wasn’t a studio fitting. We didn’t try different shaft lengths even though they have them available to try. I still purchase the club and spend 355 more than my initial botched “fitting”. I was told 2 weeks for the club. Jason gave me 8 Tp5 balls as a good will, but I didn’t want them, I wanted a proper fitting which I still didn’t get. I would have paid what was needed for the fitting and what ever it was, but they just didn’t even do the fitting THEY OFFERED ME!

My club arrived at the store 5/15 and I called on the 16th to speak to the manager Kirstin (I hope I spelled it correctly). I explained this 2 MONTH failed process to her and how I plan to go to orland to resolve things basically I’m upset, embarrassed to go back to downers store at this point.
I picked up my club and gave the balls back to Jason after saying a choice word to him and walking out the store.

TO EVEN CORRECT THE FITTING AND ORDER WHAT I MAY NEED COULD TAKE ANOTHER MONTH OR MORE! I want to golf this season not next season.

The downers manager was nice and listened to me, wanted to make things right which k appreciate. In my mind, what does making things right even entail? They failed 2 times and wasted 2 months of my time.

Published 2 years ago

The store is well laid out, the sections are clear and easy to find. Sometimes flagging down an employee can be tricky, especially on the weekends since this place is popular. There's a good selection of just about everything golf-related and plenty of options to choose from. Prices are reasonable.

Published 2 years ago

Published 2 years ago

Be very careful purchasing a new club at the PGA Superstore. They offer a 90 day return policy but it is extremely disingenuous. I purchased a $300 hybrid which I had concerns coming out of the simulator but seemed the best fit. I hit about 150 balls with the club and determined the club was not a good fit. I attempted to return in the 90 day window but was told the club was “played” and is considered used. I was offered store credit to trade less depreciation. Attached are images of the state of wear on the club. Will not be making any further purchases at the PGA Superstore.

Published 2 years ago

Tyler gave an amazing fitting session. He used analytics to examine my swing and gave amazing tips. I could not recommend him more.

Published 2 years ago

Mike L is the man! Go see him and all their amazing staff!

Published 2 years ago

Published 2 years ago

The fitting session was phenomenal! Can't say enough great things about our fitting specialist, Jim Kirkpatrick. He was very attentive and found the correct irons and driver for our son. He was so knowledgeable and offered great advice to better his swing. We appreciate Jim efforts in providing great equipment at a great affordable price. Highly recommend and will be back for the fairway/putter fitting.

Published 2 years ago

Fred could not have been more kind, friendly and helpful getting me taken care of with regripping a full set of clubs. He saw I was struggling with selecting grips and stepped in to offer help. Exactly the type of service you hope to get, but rarely do these days. PGA Superstore in DG, you’ve got an outstanding team member… thank you Fred!

Published 2 years ago

Published 2 years ago

I am not normally someone who writes reviews of places, but felt compelled to write one after my experience at PGA Downers.

Went to the PGA Superstore on July 3rd to get fitted for and purchase a new set of irons after using a hand-me-down set for about 12 years. I was there for about 3 hours and had a great experience with the master fitter who was working with me. I left the store after paying for a brand new set of custom irons that I was told would be delivered to my house in a few weeks after they were assembled at the factory.

I called the store today to check on the shipment status of the order (exactly 2 weeks since my visit), and was surprised to find out that the order had been rejected. Apparently, the clubs that I had tested, been fitted for, and had been ordered on my behalf at the store were no longer being produced by the manufacturer (Cobra).

Nobody at the store called me to inform me of this. In fact, I came to learn that the only way this was discovered was the fact that an employee had looked up my specific order after I reached out. So this never would have come to light had I not called to check on my order status.

Pretty bush league for something like this to happen. Store had no problem accepting a large sum payment on-site without even checking to see if the clubs were available for purchase. There should be checks and balances in place to prevent such things from happening - i.e., store to confirm with manufacturer prior to ordering custom sets that they are available / able to be produced.

2 stars because my fitter was great, but otherwise, the whole experience was for nothing due to the avoidable error on the part of the store.

Published 2 years ago

Bought a new set of Stealth irons, incredible... Also purchased shirts and balls that were buy2 get 1 ... great value on all ..
Won't shop anywhere else

Published 2 years ago

Ordered a putter on Sunday, call CS Thursday for an ETA and the order hadn’t even been sent out and no apologies were given.

Published 2 years ago

Sam O’ Donnell just took over an hour helping me find a new driver. He was meticulous, and friendly, and made a really complicated process (for me) really, really simple. Sam knows what he’s doing and I couldn’t have had a better fitting experience. Thank you, Sam.

Published 2 years ago

A month ago had my iron fitting; clubs came in recently and they're perfect. Tyler R. is top quality, was understanding and helpful the entire way through. Looked at everything possible for my swing and tried multiple shafts and heads and narrowed down to what was best for me currently and future self; decided on what I wanted and done. Do not hesitate to schedule a club fitting and ensure you will be set.

Published 2 years ago

Beware! Purchased products paid cash $$$$ when I went to return the product with a receipt within the time frame they only gave me in store credit don't like being held hostage with my money for one store when I pay cash so will not return other than that the store was cleanBeware! Purchased products paid cash $$$$ when I went to return the product with a receipt within the time frame they only gave me in store credit don't like being held hostage with my money for one store when I pay cash so will not return other than that the store was clean

Published 2 years ago

Do not get or ask for a fitting at this location. I came in willing and more than ready to spend what it takes to get the right club for me and to try different heads, shafts, and grips.
Also, has similar experience as reviewer Armond S.
I am not a great golfer, but that does not excuse the following that occurred

I called in March to set up a fitting, however due to store’s schedule being a little tight, the gentleman I spoke with at the store said I could walk in, however there may be a wait. This was a week before I was going to come in.

I called to confirm I could walk in for a fitting. They said yes, but there likely would be a wait. I was ok with waiting. I arrived to get a fitted, and put my name down, waiting about a half hour and I was given a bay. My “fitter” was Jason. I was asked if I had any brands in mind and I mentioned the Paradym driver. First and foremost, the projector wasn’t working in the bay that I was using.

I swung my old driver and then was given a paradym with arbitrary settings… the club was from the used/demo bin. I swung it and kept swinging. I also briefly swung a stealth 2.

Jason was no where to be found pretty much the whole fitting. No shot analyzation, not changing of grips or shaft, or even trying different heads within the paradym series.

I did buy paradym with some draw settings on it, however nothing else was tried out in the paradym series.

I asked about a club head cover and while it was not policy to give one for a demo club, I was told by Jason I would be given one. He said he would meet me up front and give it to me.
I made my purchase, waited, and he never came up to give the cover.

The service member cleaned my club as a courtesy and actually gave me a head cover as a nice gesture.

The next day I find out that that what I experienced is not a club fitting.

I call and explain the situation and was set up to make it “right”, unfortunately to my schedule, I could not come back for a month but was given a studio fitting appointment for April 13th. I was assured that the store would exchange my club if I fit into something different, and not to worry about the no return on the demo model paradym.

April 13th is where the store truly lost my trust and me as a customer. I was confirmed my appointment 2 times before the 13th and was excited and ready to find what fits well for me, especially shaft length and grip.

I arrive early and ready to go, only to find out that the fitter was not even there (why confirm my appointment if they’re not there).

I was paired with Jim (very nice person and knowledgeable), we start swinging the paradym… he looks at my shots and then mentions let’s try a different club. We try the Qi10, I swing have some decent shots.
Then he says: “this is the club for you” and sets me up with a special order. This whole time I now feel played and that this wasn’t a studio fitting. We didn’t try different shaft lengths even though they have them available to try. I still purchase the club and spend 355 more than my initial botched “fitting”. I was told 2 weeks for the club. Jason gave me 8 Tp5 balls as a good will, but I didn’t want them, I wanted a proper fitting which I still didn’t get. I would have paid what was needed for the fitting and what ever it was, but they just didn’t even do the fitting THEY OFFERED ME!

My club arrived at the store 5/15 and I called on the 16th to speak to the manager Kirstin (I hope I spelled it correctly). I explained this 2 MONTH failed process to her and how I plan to go to orland to resolve things basically I’m upset, embarrassed to go back to downers store at this point.
I picked up my club and gave the balls back to Jason after saying a choice word to him and walking out the store.

TO EVEN CORRECT THE FITTING AND ORDER WHAT I MAY NEED COULD TAKE ANOTHER MONTH OR MORE! I want to golf this season not next season.

The downers manager was nice and listened to me, wanted to make things right which k appreciate. In my mind, what does making things right even entail? They failed 2 times and wasted 2 months of my time.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Been visiting for years. Clean store with great customer service. Employees are knowledgeable and always willing to lend a hand when trying out new clubs on the simulators. Very transparent pricing and always have the latest tech.

Published 2 years ago

The store is well laid out, the sections are clear and easy to find. Sometimes flagging down an employee can be tricky, especially on the weekends since this place is popular. There's a good selection of just about everything golf-related and plenty of options to choose from. Prices are reasonable.

Published 2 years ago

Great selection of golf shoes and attire but frustrated couldn't locate any assistance on a Saturday afternoon, even after requesting cashier to call for help. Store lost couple hundred dollars of my business

Published 2 years ago

Likely my last time visiting PGA Superstore. As a Michigan resident, we unfortunately do not have a PGA Superstore. I lived in Oakbrook Terrace, IL for 4 years from 2018-2022 and routinely visited this store, hoping my experience would eventually be better. In visiting today in 2024 during a quick trip to the Chicagoland area, I’ve decided enough is enough. Nearly every single time I’ve been into this store, I’ve felt nothing but neglect. By no means whatsoever have I ever been the type of person to bring race/looks into anything at all as I stand firmly against the ideology that I, as an individual, am actually judged on the way I ‘look’. I’m a medical professional and business owner and hold myself to a high level of respect to others and their businesses. But time and time again, I’ve walked into this location, waiting in line at the demo bays and the employees look directly at me and proceed to help someone else. The first few times, I thought it was coincidental. I’m a young middle eastern man who’s an avid golfer, and I’m clearly there to demo the latest clubs as I’m routinely looking towards equipment that could potentially help my game. In this case, to replace my stolen clubs. I’m not there to fiddle around whatsoever. I’m a 13 handicapper constantly looking to improve my game.

Every time I’ve walked in here and waited in line, they take names of others who are BEHIND me for their wait list or look right over me and help the next person. Today however it was a little more clear. I approached the demo bays to which a gentleman looked right at me, threw up his hands in a frustrating motion, shaked his head, looked down and walked right past me and helped the person standing behind me in line. Multiple visits to this location and it seems to be the same old frustrating situation. At first I wanted to believe the employees, like many of us who work for a living, get frustrated and overwhelmed at times in their job, which is understandable. But once, twice, thrice, when it’s busy, when it’s slow, when there’s no one else in the store, it’s become clear to me that PGA Superstore is employing individuals who look at their potential customers, judge them on their looks (whether that be from a racial standpoint or even profile them based on how well they think they golf) and treat them as they deem fit. And this isn’t one single employee. I’ve been going there for 4 years and have had equal experience upon all my visits across a number of employees. I even thought walking in one day with some golf gear on would help my chances of being treated - how shall I say this? - normally, fairly, like a human.

It’s a very frustrating situation to say the least. Golf is meant to be a sport meant for everyone, everywhere, anytime. But time and time again I’ve felt targeted by employees of PGA Superstore as what I believe to be ‘a bad golfer who’s not serious’ or ‘a foreigner who surely isn’t serious about golf’. Again, never in my wildest dreams would I ever think I would bring the way I look/race into ANY situation. But it seems that now that I have begun to feel the sting of these employees treatment of me over 4 years, I believe that PGA Superstore rewards and holds golf knowledge/expertise to a higher standard than customer service across all facets of good customer service when it comes to their employees.

It took me 4 years of unmistakable mistreatment by this facility to even muster up the confidence to speak on something that humiliated me to have to bring up the potential of racial discrimination or judging my skill level/seriousness in golf. If I was already discouraged to ask to demo clubs, I’m more discouraged now. I simply walked in to replace my stolen driver, putter, and wedges. I walked away empty handed and frustrated.

Published 2 years ago

Dave did a great job fitting and coaching Sean today! Very patient, helpful and knowledgeable.

Published 3 years ago

The entire team at the Downers Grove store is spectacular! Prices are good, selection is great, and I just love hanging out there looking at everything. The Players Club is a nice benefit, and I’m earning points and redeeming rewards. Highly recommended!

Published 3 years ago

Published 3 years ago

Published 3 years ago

Cool store! I got a new FJ shirt!!!

Published 3 years ago

They never answer their phones. Even tried calling during non-busy times like lunch and evening. Crickets. Tried to schedule a fitting.

Published 3 years ago

Published 3 years ago

Published 3 years ago

I went there last week and had a really good experience! Irons and wedges fitting with Kyle went excellent. They did not have the clubs in store but ordered from another pga tour superstore.

Published 3 years ago

Published 3 years ago

Great staff at the this store. Tony, Joe and Max are always extremely helpful and very accommodating.

Published 3 years ago

Great selection of gear

Published 3 years ago

Big source for golf tennis and pickle!

Published 3 years ago

Published 3 years ago

Had a fantastic iron fitting session with Brian Vierk this morning! We started by discussing goals for what I'd like to achieve with the irons and current play/skill level. I started trying different things from there and found out really quickly the clubs I pulled off the shelf 10 years ago without a fitting were not doing me any favors.

I really appreciated how agnostic towards brands Brian is, I did not feel like I was getting a sales pitch at any moment, whatsoever. He literally wanted to fit me with the perfect clubs. He even helped with a minor grip thing that he noticed that also greatly improved the experience (I think it's important to note, he asked for permission before giving me some pointers. A new swing was not forced on me, which I've seen before on reviews for other stores). We ended up finding a set that fit me perfectly, and I purchased them on the way out.

Absolutely a first class experience with Brian at the PGA store, and I plan to come back and see him when I'm ready to upgrade some more of my bag.

Published 3 years ago

I always enjoy going here and mentally spending other people's money. Practice in air-conditioning is very nice when it's unbearable.

Published 3 years ago

Great selection, very friendly and helpful staff, and nice facilities to test hit/tweak clubs. My only complaint is that they're clearly understaffed so things just take longer than they should. But still a great outcome!

Published 3 years ago

I came in yesterday hoping to buy a driver and a set of irons. I talked to a gentlemen about trying a certain driver out while he gave me an iron to try. I did not see this guy again for over 30 minutes! I do not get angry often but when you are willing to pay over 1500.00 I feel as if you should have at least the decency to give me sometime out of you're day. Eventually another gentlemen walked over and asked if I needed anything and I told him someone else is helping me. He asked who that was and behind him I could see that he was helping another customer! He called him over and he said he had totally forgotten about me . He eventually gave me the driver but I was to upset to even swing correctly. I left 10 minutes later and didn't buy anything. I will say everyone there was very polite and helpful but the situation I was in should never have happened.

Published 3 years ago

I recently had tour van fittings with Danny and he was terrific. Danny was patient, knowledgeable, and has lots of experience. He also cares about fitting you to the right equipment regardless of brand. You will be hitting the latest equipment and technology and the fitting fees are very reasonable.

Update 4/25/23: Had another tour van fitting with Jason and he was an awesome fitter. Needed some adjustments to the new driver I purchased previously after playing a few rounds, and Jason walked me through the fitting process again with different head and shaft options. I was able to use the playability guarantee and found a better combination. I used my new driver on the course today and it was the perfect fit with tighter dispersion plus added distance. Thanks again!

Published 3 years ago

Pretty bummed after a rushed "fitting" things were busy and new bays getting setup. So i get it. Workers arguing about it was entertaining though! I felt extremely undervalued. I'm gonna try Schaumburg

Published 3 years ago

terrible service, waiting 1hr 30mins for a putter fitting and noone helped me. Will never go back again. go to golf galaxy instead

Published 3 years ago

As classy As It Gets!

Published 3 years ago

After reading reviews, I'll just buy elsewhere and online. I used to go to these stores in Dallas and customer service was always non existent. Obviously, customers aren't very important to the PGA stupidstore

Published 3 years ago

Stopped in while visiting the area. Many thanks to Andy who was able to regrip three clubs while I waited. Don't have a PGA Superstore near my home, so I have visited this store for things I would have to order when I am in Chicago area.

Published 3 years ago

Published 3 years ago

Golf Galaxy is Right By them And You might as Well Go To that Golf Store Unfortunately Smh. Wasted my time :(

Published 3 years ago

Go to golf galaxy around the corner you won't regret it

Published 3 years ago

terrible. I have been going to this store since it opened. the service level has really declined. I was in the store for over an hour and half and not one time did someone offer to help me or ask if I found everything I needed. I don't want to assume why. lets just say it was disappointing to have that experience in that store.

Published 3 years ago

good place, a little pricey for new stuff. decent prices on used

Published 3 years ago

Published 3 years ago

Published 3 years ago

I recently purchased a full set of golf clubs from the Tour Van Fitting experience with Brian Vierk at the PGA Tour Superstore in Downers Grove, IL. Initially, I was overwhelmed by the process (where to go) and club choices (brands, shafts, etc.). I went to Golftec first and had a bad experience where they rushed through the club fitting process, pressured me to buy irons before I was ready, and tried to upsell me on lessons.

After that, I stopped and did some research where I found Brian Vierk and the Tour Van fitting experience. The process took about a month where I went every Monday night for a few hours, each week focusing on a different part of the game. Brian was very patient, knowledgeable about all of the club brands and options, never pressured me to buy anything, made decisions based on swing analysis data, and made the experience comfortable and fun. He even provided a few helpful recommendations on my swing after getting to know me, but never pushed any major changes on me. I highly recommend working with Brian Vierk for club fittings of all skill levels.

The PGA Tour Superstore had a great club fitting area with all of the top clubs and shafts, latest swing tracking technology, was reasonably priced for fittings and clubs, and it was fun shopping in the rest of the store before and after fittings. All of the custom ordered clubs were shipped quickly and the PGA Tour Superstore provided great customer service for any order changes.

Published 4 years ago

Published 4 years ago

Published 4 years ago

I don’t normally leave reviews unless it’s an exceptional experience.

I completed my first ever iron fitting with Brian Vierk. He was super friendly, helpful, and knowledgeable. He answered all my questions and was able to tweak the clubs to get the most out of the set up and my swing. We just chatted and talked golf in between shots which made the whole experience fun and low stress.

The fitting specs I left with were things I never would have guessed fit me in a million years. Saving up a few more bucks before I’ll be getting the new set we fit for today. I would highly recommend Brian and I’ll be returning to him for future fittings.

Published 4 years ago

Good place to try out clubs, we had a bay but could not always find our rep when needed to switch out clubs. Did not feel rushed. Did not try the pay fitting service. I liked when you buy a new club and a grip they don’t charge you to grip it.

Published 4 years ago

Great place for all types of golfers from beginner to Tiger.
Jim - was amazing and very detailed and tells you things about the game which are easily overlooked like Golf Etiquette or insight about the game which is next level!

Go see Jim for all of your needs!

Published 4 years ago

Just had a top notch fitting at PGA store in Downers with Jim. It was a great fitting experience where we dialed in the right club, shaft, lie angle and grip. Very thorough fitting and was not rushed at all. Jim’s professionalism and golf knowledge are impressive and I will no longer buy new clubs anywhere else. Jim’s expertise and golf IQ made this a great experience. Thanks again, Jim!

-Kevin

Published 4 years ago

Terrible experience - no sales help and even booked a fitting, waited in line, and no one came to help. I went to an open simulator with permission and then approached an employee for help adding time to the computer so I could hit. All he did was move the ball scanner an inch, say 'you are good' and literally run away. He was not even helping anyone else; just could not be bothering to help me add time to the simulator. Very disappointed. I will not be back.

Published 4 years ago

My girlfriend and I went to get fitted for drivers, and we were lucky enough to be paired with Jim; he was nothing short of amazing. He was knowledgeable - not just about the the latest tech available - but also about swing mechanics and ones psychology on the tee box.

Fantastic experience. Give this man a significant raise immediately!

Published 4 years ago

Lovely place, will be the go to place for everything you need for golf.

Published 4 years ago

Terrible experience. Service was lacking. The fitting process was terrible and it seemed they would just let anyone go in front of you.. My sails rubbed was missing at times up to 20 minutes setting up a club I find that hard to believe hard to believe. Walk away for 1 second and the booth is taken By other members. That's an hour and a 1/2 of my life I won't get back I will be taking my business elsewhere.

Published 4 years ago

Had two great fittings with Danny Kusek, both very educational and I couldn't be happier with my clubs. Thanks!

Published 4 years ago

This is the first time I’ve lived close to a PGA superstore and I honestly have no
Idea how I survived without one. This store is especially nice and has everything you need. The best instructors for lessons, the best fitters, and an excellent repair shop to get regripping and alterations done professionally, fast, and affordably. Top notch store all around.

Published 4 years ago

Came here after I was ignored at Golf Galaxy across the street and had the same experience. Zero greetings, sales help, etc. Went home and spent hundreds on new clubs and a push cart from the giant online retailer.

Published 4 years ago

expensive

Published 4 years ago

Published 4 years ago

Got some nice shoes for a good price.

Published 4 years ago

We worked with Max today. He was knowledgeable, easy to work with, and eager to show us all of the available options. The rest of the team was hard at working helping customers and assisting them with their needs as well. We had an overall great experience and will be coming here in the future for all of our golfing necessities.

Published 4 years ago

Great! Tested out different clubs until I found the right set.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Staff was very helpful 🙂

Published 4 years ago

I did the van fitting for irons with Danny Kusek, and It was a fantastic experience. Danny is experienced, passionate, knowledgeable, patient, and last but not least, has ZERO ego. Danny does not push any brands or products. He wants you to play better and will not let you leave without feeling confident. I was ultimately fit into a combo set of Mizuno Jpx 921 forged (a-6) and hot metal pros (4-5). I ended up coming back and doing wedges with Danny, which was another fantastic experience. I was fit into the Taylormade mg3s.

The store itself has all the club, shaft, and grip options. The fitting area is clean and private. The launch monitor and technology is state of the art.

If you’re looking for a top-notch club fitter, look no further. Danny Kusek is your guy.

Published 4 years ago

Love this place, great staff that is super friendly and helpful. Great for practice, club fitting and instruction

Published 4 years ago

I was in their last week. My son (8) has always wanted to hit Callaway. He'll be hitting top-flite until he drives 150 yds. But until then....he wanted one of those used Callaway covers. At checkout George was great. He heard this story and threw him a Callaway ball. We'll be back when he needs/earned an upgrade.

Published 4 years ago

It's like I died and went to Golf Heaven.

Published 4 years ago

Published 4 years ago

The place to go for golf apparel and equipment

Published 5 years ago

Very helpful young lady helped to locate and then special order a product I had been searching for. On the way in and out I was greeted cheerfully by several employees.

Published 5 years ago

Great store, very helpful staff, solid selection.

Published 5 years ago

Great selection, helpful staff

Published 5 years ago

Published 5 years ago

Went in to get clubs re gripped. Nobody was in the club repair section. The guy behind the counter named Lex looked at me then went back to what he was doing. Didn't ask if I need help or a greeting. I should have went with my gut and walked out, but didn't. I went about and picked the grips that I want and stood by the cash register. Still nothing. I finally spoke up and Lex just stared at me and said it will take about 20 minutes. I walked around the store and ended up buying $370 worth of fall clothing. The whole experience sucked. Never again.

Published 5 years ago

Published 5 years ago

Absolutely the best customer experience I have ever had. Andy was extremely helpful and went above and beyond!

Published 5 years ago

Best shopping experience ever. No I am not talking about Golf shopping, I am talking about shopping anything ever!

We walk in immediately greater by 3 different staff as we are walking by, (for all those saying no one attended them, they must be shy or something!) We go up to one of them and ask about fitting and new clubs they direct me to the appropriate area, and fun began!

All lanes were full, so they took my name and we wondered around store for a little bit, once the lane opens they called me upon the intercom and we met DAVE!

BEAT SALES ASSOCIATE EVER! So honest, and quite amazing at his job! I told him that I am new playing on and off for 2 years just trying to get my next set after my initial beginner. He asked budget I said around $7-800. He spent half an hour with me, gave me tips as I was swinging. He was so charming and polite, jokes flying around, while he is giving me different clubs for me to try. In the end he could have easily oversold me but he got me exactly what I need for the nExt stage in my golfing experience!

When we went to pick up grips, AGAIN he didn’t try to oversell me! I was ready to buy anything this man told me to buy after 30 minutes. That’s how much of a trust worthy aura he has! He didn’t try to sell me some ultra pro grips, he got me exactly what was needed.

I could write page after page about my experience here but let me finish with this; I drove 45 minute to get to this store and I would do it again in a heartbeat. I don’t think I will ever go to any other shop or buy any golf club from anyone else but Dave! 10/5 stars!

Published 5 years ago

I had really been having some struggles with driver and using off the rack clubs. These guys really know how to fit you and I can't recommend Danny enough. I haven't hit that many past 300 in a while, wish they were closer to central Illinois!

Published 5 years ago

Published 5 years ago

Published 5 years ago

Why do I feel like they don't want me to be in the store?? Overall bad attitude, sloppy customer service that leaves customers confused as to what to do, unfriendly, and an embarrassment to the game of golf. Never ever felt welcomed here. Absolute joke. If you've ever felt the same here, you are not alone.

Published 5 years ago

Published 5 years ago

Published 5 years ago

I went in to the Downers Grove store to get a putter looked at and do a little shopping, the staff was very friendly and took care of all my needs! They did a great job on my putter and a gentleman by the name of Tory was very helpful in finding me a particular pair of shoes. He was very patient and his customer service is outstanding! The store was nice and clean and fully stocked with any and all products! I will be back again!

Published 5 years ago

This used to be the place for trades, but they do not align with the values of PGA Value Guide any longer. I was offered less 100.00 less than why the PGA was offering and the manager shook his head no continuously behind his mask while explaining they have their own system. Let's build up Golf Galaxy.

Went to Golf Galaxy with my trade and they offered me 262.00 plus tax. I put 90 with it and walked out with a Cobra Driver.

Published 5 years ago

Published 5 years ago

Poor customer service. I went in to buy a driver. It took a while for an associate to acknowledge me. I was told that there would be a 30 minute wait so I was put on a list. After waiting almost an hour and no service, I left the store. I didn’t buy a driver and my husband didn’t get the bag he was looking at. I don’t think I’ll go back.

Published 5 years ago

I had a fitting with Jay Johnson and I was not disappointed. Incredible knowledge and help, didn't push any product over another to make a sale or break your budget. He was easy to work with, listened, and incorporated that feedback. Ended up fitting me for the best option possible (and most budget friendly) with a shaft that was not stock, but a standard offering from the manufacturer. Overall it was an awesome experience that I can't recommend enough and would do again in a heartbeat. Money & time well spent.

Wish I could leave a second review. Went back to get fitted for a driver shaft, had a requirement to keep the same head, which wasn't what the ideal fit was, but Jay worked around it and fitted me for the best possible option with my constraints. Even went as far as fitting me for a second driver in case I want to change in the future. Jay is a true professional at what he does. Again, thanks for the 2 experiences Jay, they've been awesome. I'll see you for my next fitting!

Published 5 years ago

Published 5 years ago

Published 5 years ago

Dave was excellent for club selection

Published 5 years ago

Lee always goes above and beyond to guarantee great customer service i recommend to go to him for anything golf related

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Went on a Saturday to get fitted for a new set of ladies clubs. I called earlier in the week and they warned that it was very busy and to plan to wait up to 2 hours. We arrived right as the store opened and was able to get in. I am not an excellent golfer so was concerned I would not be given much time or attention. It was the exact opposite!! Brad assisted me and was extremely patient and helpful!! He didn't push one club vs another and didn't even laugh when I said there was a brand I didn't want because I didn't like the logo! He treated me like any other golfer and gave me different brands to try until I found a full set that I liked. He even gave me pointers as to what was wrong with my swing!! After all this, he then took the time to walk over to help me find a putter too!! It is definitely the best place to go to get the full experience of all the clubs and how they feel for your size and swing! I am very happy with the clubs I purchased and am thankful for all the help Brad provided!! He really knew his stuff! I highly recommend this place to be able to see and try all the clubs!

Published 5 years ago

We came to try out new irons. We don’t know a ton, but Max helped us so much!! He was super patient and super helpful. Highly recommend!!

Published 5 years ago

Went to get myself fit for a driver and my aunt fit for a entire new set. We were fit by Brad and he was amazing. He was very patient, knowledgeable and even helped my aunt with her swing. Never once did we feel rushed or pressured into anything. He even helped her in selecting a putter and which ball he thought would fit her best. The rest of the staff was also very friendly and asked us multiple times as we walked around the store if there was anything they could help us with. I would highly recommend this place. If getting fit, I would recommend getting there early. We were there right at open to avoid a long wait.

Published 5 years ago

Published 5 years ago

Walked in to purchase clubs. Multiple sales associates stared at us and no one asked to help. Had to seek someone out and was blown off by someone immediately after asking about women’s left handed club options. Will never go back. Golf galaxy welcomed us and I am glad I spent by $1500 there!

Published 5 years ago

Published 5 years ago

Good stuff complete lack of customer service.

Published 5 years ago

Rude. Walked around for an hour not one person asked if I needed help. Looking for a specific shirt and color so asked cashier cause I found one but too big stocked in wrong place do u have more. "What we have is stocked on the floor." I told him I found it out of place where are they? He said "I dont know". Trying to be in a good mood cause I'm buying a gift in a hurry. I try to make small talk and he acting like I wasn't talking. I ended spending double price from the one I originally found and wanted. Last time I go here. Not helpful nor polite or friendly.

Published 5 years ago

LOTS OF GREAT PRODUCTS

Published 5 years ago

Club repair department was phenomenal. Lee and his team did a great job with a quick turn around on extending my clubs.

Published 5 years ago

Published 5 years ago

Not the friendliest place in the world. Not a single employee spoke or asked if I needed help.

Published 5 years ago

Published 5 years ago

Published 5 years ago

I've had two Tour Van fittings with Danny, and I've gotten more than my money's worth each time. His expertise and demeanor will bring out the best in both the clubs and you as a player. Get properly fit. Get lower scores. Get to playing at your full potential.

Published 5 years ago

Really appreciated working with Jay today regarding my putter fitting. Would recommend.

Published 5 years ago

Huge selection! Try out any club you want and get fitted with ease. The pro shop is quick and easy to get new grips put on. $2.99 for an install and super friendly staff.

Published 5 years ago

Good stuff.

Published 5 years ago

Max! This kid knows his stuff! He even took the time to teach me about balls and how specific ones can help according to my type of swing.

Published 5 years ago

Published 5 years ago

Very knowledgeable and thorough for my club fittings

Published 5 years ago

Went to PGA to get fitting for a new set of Titleist T300 irons. Had a great fitting session with Danny Kusek and he set me up right. Then ordered the clubs and got them in two weeks, can't wait to hit them when the snow is gone! They also regripped my putter while I waited.
Thanks

Published 5 years ago

Always a great experience. Most of the older sales guy by the booths really know their stuff. They are very helpful and never pressure you to purchase...

Published 5 years ago

Overall great experience. The general manager Tony Dirks told me a knock knock joke and even gave me a free cookie!

Published 5 years ago

Published 5 years ago

Visited PGA Store in Downers Grove, IL, this morning. Had free time and they always have neat things there. Purchased a Perfect Swing Path Board, to refresh my alignment of my foot stance, ball position for each club.on one side. The other side explained how to draw, fade and hit straight hits with your swing path. Thick plastic board, about 5" wide and 3' long. White background, with easy to read placements and path ways. Not confusing and I always seem to be checking my stance and club path, through my practice sessions and during a round of golf. Common sense and looks like a great refresher for the upcoming golf season
Aldi got 100 gilf tees, 1 1-2 " long, in orange color, for tee shots w fairway and iron shots off tee. Great height instead of bre as king long trees and very hard to lose on tee box. Makes those shots a lot more consistent on tee height.
Hit them close ty the pin this year. Good practice and have fun on the course this year
Jim R

Published 5 years ago

Excellent selection of everything golf. Especially for women, which is a hard to find.

Published 6 years ago

Best people! Really nice and helped me get new clubs.

Published 6 years ago

It’s a nice golf store

Published 6 years ago

Pretty neat store!

Published 6 years ago

I visited this store on December 23, 2020 to get items for my husband's Christmas and birthday presents. Upon entering I was not greeted by any team members but only stared at as I wiped off my cart. As I headed down the aisle to explore the store, a team member greeted the gentlemen behind me and asked if he needed help. Then another team member up ahead near the mini driving rooms asked a man if he needed help but again did not acknowledge me.

I made my way through the entire store and not one person was available to help me in the store that was not crowded or busy. I felt like I walked into the past and my teenage daughter sensed it too. This was a very eye opening experience and I would much rather spend my hard earned money with a company that takes customer service seriously.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Went in the store This week for the first time felt like everyone in the store was avoiding me walked out went to another store more local spent $2400 on golf gear and will never go in that store again

Published 6 years ago

Published 6 years ago

Published 6 years ago

Great selection of folf equipment and accessories.

Published 6 years ago

Lots of merchandise, not to much in Black Friday sales

Published 6 years ago

Need a beverage machine by the practice bays.

Published 6 years ago

I visited the PGA store for a driver fitting.This was my first time visiting the PGA Superstore. (Literally felt like a kid in a candy store.) As I walked in, was not sure where the fittings were held. Walked pass a set of bays and not sure if this was where I was supposed to be. The rep asked if I needed help and told him "I had an appt with Danny for a diver fitting." He told me he is wrapping up a fitting, but I can go into an empty bay to warm up. It was time for my fitting and Danny was quick to give me tips to assist with my swing since I came in because I have an insane slice. After all my swings and the different clubs heads being swapped out, Danny put together a draw weight and shaft to help with my slice and we found the right driver. Danny was patient and assisted me in choosing my right driver.

Published 6 years ago

Love that place

Published 6 years ago

Good service and good selection.

Published 6 years ago

Published 6 years ago

Went in to look at new putter. Worked with one of the pro's Craig. He really helped me out was very informative and helped me get a Putter that actually will work for my problem.

Published 6 years ago

I setup a tour van fitting with Chris Kibble. He took the entire hour evaluating what irons would work for me. We closed the deal. He did not try to sell me the most expensive set. He sold me the Cobras which during the swing test with the simulator calculated were the most consistent and best fit. Ironically he didn’t know I had the older version of Cobra irons. Special ordered to fit and delivered in time. Very professional and courteous to your game. Going back today for a driver. Great store, everyone always kind and courteous, even by phone.

Published 6 years ago

Published 6 years ago

I am a left handed golfer and left handed golfers have a hard time finding a suitable selection of golf clubs to try out. The PGA TOUR Superstore had a vast selection of irons i was able to try out and swing in their golf simulators. After smacking balls for 25 minutes I was able to make a selection and leave the store with clubs in hand at a small discounted rate due to the clubs being a display model. I recommend this store for all your golfing needs and will be returning in the future.

Published 6 years ago

Published 6 years ago

Greg The Manager was awesome, very helpful, and very nice. I will go back for sure and recommend this location to others thanks to Greg.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Well organized and laid out for social distancing.

Published 6 years ago

Very cool place. However, it is very difficult to get any help. Even though they have everything, so does amazon. The reason I went there was to get the PGA experience. Hasn't happened in three visits. Everyone seems "busy" and customers just roam around until they can get some help. Hopefully the leadership team gets this review and uses this feedback as a coaching opportunity for their time or for their capacity planning. Get more people working in there at any given time that want to help provide an awesome experience. I guarantee you will increase revenues. People come there to feel cool and pampered like a PGA tour pro. Otherwise, Amazon can satisfy every need.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Have a ton of stuff. However not enough staff to help.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

The time and patience Double G spent with me and the fitting he gave me. One of the best experiences I've ever had as a customer anywhere.

Published 6 years ago

Published 7 years ago

I re-gripped my clubs at the beginning of the summer myself, but was having an issue with movement. Took them in and they said it looked like a bad batch of tape I used. Super helpful in the process of recommending new grips and said they will be ready in 24 hours.

Noticed there weren’t any lefty clubs on display, which if I was in the market for new clubs would make me have to find someone and ask. I usually look online to see if something is in stock anyway so it’s not really an issue. Might just be for display purposes so all the clubs look uniform. Either way, the store has TONS of merchandise. Would shop back again, so not sure if all the bad reviews were because of specific issues, but it seems that it’s 99% self sufficient in finding what you need.

Published 7 years ago

Yesterday while out, I stopped by to get my driver re-gripped. I've always wanted to get fitted for a set of irons as my first set was purchased 2nd hand and guessed on the length/lie. I signed up and there was a wait, so I dropped off my fiance at her store and drove back to PGA. Greg Goerger then picked up my queue and off we were. We spent about 30 minutes trying different clubs and lengths (I am definitely am amateur so needed something forgiving). We ended up deciding that the Callaway Rogue X was the ideal set for me with some custom lengths.
By the time we were done, Greg gave me some pricing options and I had to go back and pick up my better half. Overall it was a great experience.

A few hours later, I ended up coming back and wanted to compare one last set to these Rogue X's. Jonathan Camacho took a ton of time to grab some clubs again, let me swing both and see what would be the best fit for my style. At the end, we came up with the Rogue X set I needed and we place the order!

Jonathan and Greg were great to work with, and definitely made me comfortable with my first "NEW" club purchase. Pumped to get these irons, give them a serious test drive, and hopefully be back to fit some hybrids and a driver in the future.

Buying online is great for many many things. This was one of the situations where I needed some guidance and the Jonathan/Greg duo did exactly that. Big Thanks to the both of you!

Published 7 years ago

Published 7 years ago

I always get my racquets restrung here and they have the lowest prices for restringing (15) and they have always had the racquets ready the day I needed them. Only complaint is sometimes, they don’t have anybody at the tennis section to help so you might have to go find someone to help you, plus a lot of the workers there don’t know anything about tennis, but if you know what you want and like cheap prices, this is the place for you.

Published 7 years ago

I brought my driver in to get a new shaft. I dropped it off at 11am on Wednesday. Told to pick it up at 11am on Friday. Show up at 10:10am thinking it would be done. WRONG! They decided to work on it then. What's the point of waiting 2 days if it only took 5 mins? If you're short staffed, get some more people in there. Stop cutting corners to line the bosses pockets. NOW done with my venting, I give 5 STARS to Jim who helped me with my swing and picked out the new STIFF SHAFT that has made me hit the ball further and straighter than I could have imagine. SO JIM IS GREAT!!!!!!!!!!! Getting your clubs done BEFORE you get there BAD!!!!!!!!!!!

Published 7 years ago

Published 7 years ago

The guys that do the gripping think they run the world. Customer service here is pretty terrible. At least this led me to learning to grip myself. I can buy elsewhere.

Published 7 years ago

Decent range of stock items but the customer service is frankly appalling. Couldn't find staff that were able to answer my questions it's like they work in sales prevention through avoidance. If you go make sure you've got a spare few hours, don't expect to be able to hop onto one of the bays to get a feel for a club and don't any customer service - then you won't be too disappointed.

Published 7 years ago

After buying a putter at a completely different store, I decided to come here to get fitted and ensure that the measurements were right for me. I hadn't unwrapped my putter yet, incase I needed to exchange it. After asking for a putter fitting at the front desk, I was greeted by Brian, who not only fit my putter for me, but also gave me some tips on my stance. After determining that I needed a putter that was longer, he came with me to talk to Lee, who was able to exchange my putter for the longer one, without any extra charge. I also ended up buying a new wedge, and Brian was also very helpful with helping me find the proper gapping, even verifying with another employee to ensure that the loft I had chosen was the right choice. Overall I had a very good experience here, and will come again.

Published 7 years ago

Terrible customer service. I was trying to buy a new set of irons and nobody would say a word to me. Nobody ever mentioned that there were fittings available (my buddy noticed a poster on the wall of the bathroom while I was checking out). I finally asked an older gentleman working near the hitting bays to let me hit some different irons. Helping me seemed to be the last thing he wanted to be doing. After hitting a few different irons with zero help from any employee I decided to purchase a set. I went and got an employee and ordered the clubs. This was January 19. It is now February 12 and I still do not have the clubs or even a tracking number showing they have been shipped. I called customer service a couple times and they said that the person working at the store never placed the order so taylormade never received an order. They had no problem taking my money though! Now they are telling me that taylormade has the order and should ship them soon so we will see.......they need a major change in attitude toward customers at this particular location and it’s unfortunate because I have been there numerous times with the same results. The lone exception being the time I had gentleman who I believe is named Greg help me. Unfortunately he was not working the day I needed him!

Published 7 years ago

Greg was extremely knowledgeable and helpful! He made it such a fun experience getting fitted for the correct iorns! Highly recommend this location, Greg and the team here!

Published 8 years ago

Went in thinking I’d replace my one year old driver and three wood and two driving irons, and after extensive clubhead and shaft testing realized I didn’t need a new driver and three wood. Ryan was extremely helpful, knowledgeable and patient while I spent an hour or so testing clubs and reviewing swing numbers. Definitely gained my trust and will pay off with my future business.

Published 8 years ago

Published 8 years ago

Store has a good selection of anything golf related. Prices are fair to a bit high. Staff is great. The store hours are not that good. For a place that has a membership indoor driving range I would have thought they would be open at least 9-9

Published 8 years ago

Good selection all under one roof.

Published 8 years ago

After reading some of the reviews on here I wasn't sure if I should take the hour drive to get there. But I'm glad I did, I did the free iron fitting with Greg and he made the experience as enjoyable as possible, he was very knowledgeable and friendly. I will most definitely be back in the future. Thanks

Published 8 years ago

Published 8 years ago

It's a monopoly that has continued to raise prices on everything. Sure they have the stock selection, but with all due respect they are not club fitters and tell you want you want to hear. Good for purchasing stock clubs at top dollar, but go to the professionals to get properly fitted throughout the bag. If your looking for a deal it was at the old golfsmith they put out of business.

Published 9 years ago

Great info and very helpful. Good selection of equipment.

Published 9 years ago

Huge selection of everything but the sales floor staff couldn't possibly be less interested in helping you find anything.

Published 9 years ago

Published 9 years ago

Published 9 years ago

Balls!

Published 9 years ago

Published 9 years ago

I haven't gotten new clubs in 20 years since I was playing in college. I have decided to see what's new out there. After doing some research I decided to use PGA Tour Superstore as the place to get fitted. I called there and after a quick conversation they suggested speaking to there Tour Fitting Van Specialist, Danny Kusek. He was unbelievable from the first phone conversation. I had my fitting last week and he was incredible. He listened to what I was looking for and what I needed. His knowledge of technology and fitting was second to none. I would highly recommend using Danny for your next purchase and fitting of clubs.

Published 9 years ago

Had my golf clubs regripped here. Great selection of grips, reasonable prices and quick service.

Published 9 years ago

Published 9 years ago

Golfers paradise.

Published 9 years ago

I was looking for a new driver and the sales guy provided me with a comparable driver to see how I liked driving balls in the demo area.

Published 9 years ago

Published 9 years ago