Starbucks

I appreciate that Beth the store owner kept her word and integrity to me that meant w lot to me

When I worked there I opened the stor with the intention that the service provided would be something the community appreciates.

Hope every one is thriving.

I agree with some of the comments here - the staff that worked here alongside me often missed the point of customer service and it is very important to create an environment where people feel wanted and welcomed and honestly sometimes that was missed and a contributing factor to why I moved on.

Little acts of kindness make the world

Published 2 years ago

Ordered ahead of time and hour before closing and I get in the door to see a worker tending to a customer at the desk, one by the drive thru window on a FaceTime call and one sitting down. My order wasn't even taken yet while there was TWO employees doing absolutely nothing.

Published 2 years ago

On a Sunday morning they close café ordering (ordering inside), which is such a shame for having a nice indoor area to sit. The service was also impeccably slow and while waiting indoors it was easy to see the place has not been kept up with (flies everywhere, crumbs, etc). Will continue to support local coffee shops instead!

Published 2 years ago

Swung through around 5pm. Fast, friendly service! Beverage was awesome! 10/10 killing it guys! Keep up the good work!

Published 2 years ago

I go to this location weekly, if not multiple times. Zero problems until today. Ordered two of the new summer berry refreshers, one subbing oat milk for a coworker who wanted the summer skies, I got the lemonade version. I used mobile order & drive thru for pickup. The worker; while not outwardly rude, could do better about customer etiquette in general. ‘They’re making it now.’ Were the only words said to me. I needed a carrier, she had already closed the window and I shrugged it off, no big deal. Then I realized I wasn’t given straws for either drinks which.. require straws. My drink was very much made incorrectly and I dumped out 80% of it. I didn’t know I even needed straws for the drink until getting back to work as this is different from my usual order. Sadly my coworker and I weren’t able to enjoy what could’ve been great had the worker paid more than 2 seconds of her time towards me. A waste of $14 and now I’m skeptical towards trying any new featured item because of it.

Published 2 years ago

i used to work at a starbucks and i know your supposed to shake the drink and every time i get it from this location its always flat and can tell that they didn’t shake it like they are supposed to

Published 2 years ago

Staff are great and super helpful and my drinks are always so yummy!

Published 2 years ago

This place is my favorite! I love studying here, and the staff is awesome! It snowed last week and I accidentally left my lights on for a while and my car battery died… These sweet employees came outside in the freezing cold and helped me start my car… Literal rockstars. I love kind people:)

Published 2 years ago

Ordered ahead of time and hour before closing and I get in the door to see a worker tending to a customer at the desk, one by the drive thru window on a FaceTime call and one sitting down. My order wasn't even taken yet while there was TWO employees doing absolutely nothing.

Published 2 years ago

Best location in Dubuque.

Published 2 years ago

Swung through around 5pm. Fast, friendly service! Beverage was awesome! 10/10 killing it guys! Keep up the good work!

Published 2 years ago

Published 2 years ago

i used to work at a starbucks and i know your supposed to shake the drink and every time i get it from this location its always flat and can tell that they didn’t shake it like they are supposed to

Published 2 years ago

Sam and crew are great to work with and strive to be the best

Published 2 years ago

Easy ordering, quick service.

Published 2 years ago

Published 2 years ago

Published 2 years ago

I appreciate that Beth the store owner kept her word and integrity to me that meant w lot to me

When I worked there I opened the stor with the intention that the service provided would be something the community appreciates.

Hope every one is thriving.

I agree with some of the comments here - the staff that worked here alongside me often missed the point of customer service and it is very important to create an environment where people feel wanted and welcomed and honestly sometimes that was missed and a contributing factor to why I moved on.

Little acts of kindness make the world

Published 2 years ago

Published 2 years ago

Staff are great and super helpful and my drinks are always so yummy!

Published 2 years ago

On a Sunday morning they close café ordering (ordering inside), which is such a shame for having a nice indoor area to sit. The service was also impeccably slow and while waiting indoors it was easy to see the place has not been kept up with (flies everywhere, crumbs, etc). Will continue to support local coffee shops instead!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Coffee is good.
It is comfortable.

Published 2 years ago

Published 2 years ago

I go to this location weekly, if not multiple times. Zero problems until today. Ordered two of the new summer berry refreshers, one subbing oat milk for a coworker who wanted the summer skies, I got the lemonade version. I used mobile order & drive thru for pickup. The worker; while not outwardly rude, could do better about customer etiquette in general. ‘They’re making it now.’ Were the only words said to me. I needed a carrier, she had already closed the window and I shrugged it off, no big deal. Then I realized I wasn’t given straws for either drinks which.. require straws. My drink was very much made incorrectly and I dumped out 80% of it. I didn’t know I even needed straws for the drink until getting back to work as this is different from my usual order. Sadly my coworker and I weren’t able to enjoy what could’ve been great had the worker paid more than 2 seconds of her time towards me. A waste of $14 and now I’m skeptical towards trying any new featured item because of it.

Published 2 years ago

My hot chocolate tastes like coffee, not enough chocolate or peppermint, the staff are very nice but not my drink!

Published 2 years ago

This place is my favorite! I love studying here, and the staff is awesome! It snowed last week and I accidentally left my lights on for a while and my car battery died… These sweet employees came outside in the freezing cold and helped me start my car… Literal rockstars. I love kind people:)

Published 2 years ago

This place sucks. The staff is always rude and have an attitude as if you’re inconveniencing them by going into their store.

Published 2 years ago

The Cafe is a great place to get work done, and the baristas are very friendly. I can tell they try really hard here

Published 2 years ago

Love it. So fun and awesome there!

Published 2 years ago

Love this place, the energy was giving.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Guy at the drive thru window was a jerk, I told him the drink he was trying to give me wasn’t mine, said “mmmm yeah it is” and slammed the drive thru window shut. Last time I’ll be going here unless he gets some customer service skills. Waited so long for my drink only for it to be the wrong thing. Ordered a caramel frap, got some mocha cookie crumble frap that I can’t have, the label on my drink what was I ordered. Seriously need new employees.

Published 2 years ago

Have patience. If you have issues there's PLENTY of other locations in town (literally one right across the street). If you've ever tried manage a brand new store while at the same time training people, you'll understand that it can be difficult.

Published 2 years ago

I had a great experience. I know it takes awhile to get a new place up and running and they are doing their very best at that!

Published 2 years ago

This is a brand new store, and everyone is doing their best. They’re doing great for those circumstances, and they’re only going to get better!

Published 2 years ago

amazing place!!!!

Published 3 years ago

Closes way too early for all the other businesses to be open later, she said “ummm we closed at 5” maybe you should say “im sorry we closed at 5” I got there at 5:01 like hello.

Published 3 years ago

Drinks are not being made right, no flavor. Great for cutting costs, bad for retaining customers. Stop being cheap or you won’t last long!

Published 3 years ago

The chai tea was so watered down, there was absolutely no flavor. Also, higher priced than any other Starbucks in town. Staff was friendly though.

Published 3 years ago

The hot chocolate had almost no chocolate and tasted like I was drinking hot water with a splash of sweetness. Not impressed thus far. I was so excited to try going to the new location and was left very disappointed.

Published 3 years ago

Published 3 years ago