JCPenney is one of the nation’s largest apparel and home furnishing retailers. Since 1902, we’ve provided customers with unparalleled style, quality & value. Browse our variety of kids’, men’s, and women’s apparel, as well as footwear, jewelry, accessories, & more with free shipping and curbside pickup available. Explore our new beauty concept, JCPenney Beauty, for skincare, makeup, and beauty deals from big-name brands like Covergirl & e.l.f. and Black-owned brands through Thirteen Lune. Visit our JCPenney Department Store in Dubuque, IA to discover a wide range of national brands such as Adidas and Levi's along with our private brands Liz Claiborne, Worthington, St John's Bay, Arizona Jeans, Okie Dokie, & more.
Stopped in for some fragrances, spoke with a young girl named Haley, she did an amazing job. Was very nice and helpful, was working at the jewelry counter and took time to help me. She really knew what she was doing, Kudos to her.
Published 2 years ago
What I like about JC Penney is the ability to order online and have my item sent to the store for pickup. The pickup process was easy -- someone kindly helped us from the first customer service desk we ran into. I found the best price on men's pajama pants during a sale (less cost than Sam's and Walmart). I think it is worth looking at Penny's (online is easier) when you are looking for the best price.
Published 2 years ago
Had good sales only place I can find 501 Levi's and they had them on sale even better.
Published 2 years ago
I shopped yesterday and had a good deal The store was really clean and organized with plenty of help.
Published 6 years ago
A department store that has evolved. This store has something for everyone. In a day when you can order almost any item online, it is nice to be able to touch, try on, and discover merchandise in an inviting environment. Even when very busy with holiday shoppers, the staff is always ready to assist, and check out is easy. The quality of the goods on offer is superior to most other retailers. I generally don't like to shop, but I find shopping here is pleasant. With retail, people vote with their wallets. I am glad that so far this brand has survived. If you do want to point and click your purchase, they are able to do that as well. Your order can be ready for pickup the same day in most cases. Hope this brand will survive the retail extinction and be here for many years to come.
Published 7 years ago
I was In need of a dress shirt for a upcoming wedding I am in and I needed a quick replacement shirt. Carol was super kind and helped me. The nice guy at the register was helpful as well. Great and helpful staff here.
Published 4 years ago
I had such a wonderful experience here! The customer service was awesome! Everyone was so nice and the store was very clean! I will definitely be doing more shopping here. 👍
Published 3 years ago
was there a few months ago for mens shirts....big n tall section not many 4 X and did not find but 1 5 X everything was on sale like 40% off but the 5x was like only one not on sale n I wasnt going to spend 50 on a short sleeve shirt.....
Published 3 years ago
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I shopped yesterday and had a good deal The store was really clean and organized with plenty of help.
Published 2 years ago
A little high end
Published 2 years ago
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Nice selection of men's clothes.
Published 2 years ago
Had good sales only place I can find 501 Levi's and they had them on sale even better.
Published 2 years ago
It was very nice, better than a lot of other mall's I have been to.
Published 2 years ago
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What I like about JC Penney is the ability to order online and have my item sent to the store for pickup. The pickup process was easy -- someone kindly helped us from the first customer service desk we ran into. I found the best price on men's pajama pants during a sale (less cost than Sam's and Walmart). I think it is worth looking at Penny's (online is easier) when you are looking for the best price.
Published 2 years ago
Published 2 years ago
Stopped in for some fragrances, spoke with a young girl named Haley, she did an amazing job. Was very nice and helpful, was working at the jewelry counter and took time to help me. She really knew what she was doing, Kudos to her.
Published 2 years ago
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Published 3 years ago
Had what I needed
Published 3 years ago
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Very nice organized and clean store.
Published 3 years ago
Friendly accommodating staff. Affordable clothing and other merchandise. Great sale on women's tailored blazers!
Joyce Gibbs - author
Published 3 years ago
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Published 3 years ago
was there a few months ago for mens shirts....big n tall section not many 4 X and did not find but 1 5 X everything was on sale like 40% off but the 5x was like only one not on sale n I wasnt going to spend 50 on a short sleeve shirt.....
Published 3 years ago
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Published 3 years ago
Good place to go to get a birthday card for my sister Mary.
Published 3 years ago
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Very good cashier
Published 3 years ago
Published 3 years ago
It's hard to find curtains any more but Penney had just what I was looking for. Thanks for being there.
Published 3 years ago
Good selection great prices
Published 3 years ago
Good deals on some clothes
Published 3 years ago
Always good deals. Friendly workers.
Published 3 years ago
Published 3 years ago
Cashier very nice at check out.. plus size clothes 👎 not every one like holy jeans and short tops
Published 3 years ago
Published 3 years ago
Always find somthing nice and everyone is always so helpful
Published 3 years ago
I had such a wonderful experience here! The customer service was awesome! Everyone was so nice and the store was very clean! I will definitely be doing more shopping here. 👍
Published 3 years ago
Great staff, quick customer service
Published 3 years ago
Published 3 years ago
This is the perfect place to pick from a variety of fancy attire imcluding formal wear to casual outfits from quality brands.
Published 3 years ago
It's a JCPenney
Published 3 years ago
Have a lot of nice things
Published 3 years ago
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I love pennies but you just don't have a lot of plus size clothing
Published 3 years ago
Staff is awesome! So helpful. Nice selection of merchandise!
Published 4 years ago
Published 4 years ago
I was In need of a dress shirt for a upcoming wedding I am in and I needed a quick replacement shirt. Carol was super kind and helped me. The nice guy at the register was helpful as well. Great and helpful staff here.
Published 4 years ago
Published 4 years ago
Was impressed by the prices of men's puma hoodies that were on sale. There was no other place that had them for that kind of price.
Published 4 years ago
Great selections and prices with coupons.
Published 4 years ago
Always great experience
Published 4 years ago
Only 2 check out lanes open on a weekend before a holiday but alot of employees stocking....
Published 4 years ago
They have them mid week Sales ...
Published 4 years ago
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They never have Big &Tall sizes
Published 4 years ago
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Good mall store
Published 4 years ago
Had a ton of deals when I went. Saved a ton of money which is surprising because I always thought I'd spend a lot here.
Published 4 years ago
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Nice store..convenient shopping. Need more little girls size 7 to 14 clothes
Published 4 years ago
Went into the store looking for dress shirts and none and no help
Published 4 years ago
Because address change they blocked my CC even though they sent CC to that address
Published 4 years ago
Good place
Published 4 years ago
Very friendly staff. I picked up an on-line order there. Fast, convenient!
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Customer service in the jewelry department needs improvement
Published 4 years ago
Bonito lugar.
Published 4 years ago
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Published 4 years ago
I love to shop in Pennys
Published 4 years ago
I love this store because everything is available here
Published 4 years ago
Published 4 years ago
Caroline was super helpful. She deserves a raise.
Published 4 years ago
Published 4 years ago
Great clothes.
Like every place though, short on help.
The lady who waited on us was knowledgeable and very helpful.
Published 4 years ago
Great price and selection. Staff very helpful!
Published 4 years ago
It's Penny's. It wasn't busy. Was in & out.
Published 4 years ago
Published 5 years ago
Nothing there... no staff around to ask for help.. gone down hill bad.
Published 5 years ago
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They need more stock to look at
Published 5 years ago
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Kind of pricey but cute clothes
Published 5 years ago
I was a bit disappointed because I was unable to find a turtleneck shirt anywhere in the store. The customer service person said they haven't received many shipments this week. Oh well.
Published 5 years ago
Published 5 years ago
Since younkers in Kennedy mall closed, jcpenny and kohls is the place to go
Published 5 years ago
Awesome prices to start my Christmas shopping
Published 5 years ago
Excelentes precios se los recomiendo
Published 5 years ago
Excellent place to shop helpful and friendly people to make sure your experience was perfect and you find exactly what you were looking for.
Published 5 years ago
Shopped online and did store pick up. Pleasant easy process
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No comment
Published 5 years ago
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Mas surtido que otras jcpenney
Published 5 years ago
Everyone was so nice telling me where everything was. Perfect place to shop.
Published 5 years ago
I can always find something here that I like. They do need more help.
Published 5 years ago
Published 5 years ago
Today I stop into jcpennys to pick up my vision board picture
The manager A Female middle age blond highlights on duty at 4:30pm 9/3/21 called my purchase a FAKE CHALKBOARD
clearly she doesn't know her product
She was so rude
l don't want to spend my money here anymore!
Corporate really need to retrain THIS LADY
her customer appreciation services SUCKS
Published 5 years ago
Me gusta porqué siempre encuentro lo que necesito a muy buen precio y el servicio es muy cordial.
Published 5 years ago
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Always love my Penny's, just wish they had a better selection for larger sizes.
Published 5 years ago
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Very very displeased with no one to assist me in the shoe department. It was like a ghost town. Please don't give me the line "we're short of help."
Published 5 years ago
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Had to walk around the store to find someone to help . Shopping with one in a wheelchair and on with a walker is hard enough.
Published 5 years ago
Had to walk around the store to find someone to help . Shopping with one in a wheelchair and on with a walker is hard enough.
Published 5 years ago
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Lots to choose from, my sisters found lots of great items. Lines were really backed up so we got rerouted to the makeup department to check out. All fine and well when we got to the makeup area one of my sisters has some questions about different foundations the lady just srugged at her and said they are all similar 🙃. Ok then we were sent over here to check out with our clothes. She told us if we aren't buying makeup she can't check us out I told her we were sent over here because they are really backed up. After a sigh and eye roll she checked us out but insisted that my 16 year old sister should sign up for a credit card. I told the lady she's not old enough to sigh up for a credit card and she got mad like we were lying.
Published 5 years ago
AIR DIDNT WORK!! FELT VERY HOT. HAD TO LEAVE!!!!!
Published 5 years ago
Published 5 years ago
Nice store and a great place to go for men's clothing.
Published 5 years ago
Got lots of good deals
Published 5 years ago
Great selection good what I wanted
Published 5 years ago
People very rude
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Be sure to check out the great clearance section for bed linens, curtains, towels, etc in the bed linen section. Cute selection of inexpensive heels. I love that there is a Sephora in the middle of the store.
Published 5 years ago
Very clean store!!
Published 5 years ago
Exelencia
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I bought some good deals but the employee in the shoe section walked right past me out of the area when I was trying to gesture her attention for assistance.
Published 5 years ago
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I was very pleased with my shopping experience at Penney's. I found some very comfortable casual wear pants and had no problem with my returning items from store and on line purchases. The clerks are always friendly and helpful. Thank you!
Published 5 years ago
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Nice selection in store for big and tall guys.
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Everything on sale. Bought two pairs of name brand tennis shoes at a huge discount.
Published 5 years ago
Nice choices to pick from
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"I love their style."
Published 6 years ago
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Published 6 years ago
Friendly and helpful personnel, was able to help me find what I needed very quick without wasting time, I had a very good experience at the JCPenney's in Dubuque Iowa.
Published 6 years ago
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Published 6 years ago
Great sales. I don't always find what I want but that's ok, still love Penney's.
Published 6 years ago
Very personable ladies that helped me check out and return. Could see them smile...even under their mask! 😊
Published 6 years ago
Wife was looking for casual and formal dresses. Great prices. Under what we expected
Published 6 years ago
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The store is laid out very well and has a large selection of quality products.
Published 6 years ago
Published 6 years ago
This JCPenny has a wide selection and a lot of it at reasonable prices.
Published 6 years ago
need to lower prices
Published 6 years ago
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Found some great deals !!
Published 6 years ago
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Good store to shop.
Published 6 years ago
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Always love shopping JC Penney.
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Best store brands around. They suit me.
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Great experience with a close at 8
Published 6 years ago
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My kind of store
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- 6 photos
- 200 reviews
- 4.2 rating
- Phone: +1 563-588-4677
- Website: https://www.jcpenney.com/locations/ia/dubuque/clothing-stores-dubuque-ia-2144.html
- Address: 555 John F Kennedy Rd, Dubuque, IA 52002, United States
- Coordinates: 42.4934945, -90.72292639999999
- Department store
- Clothing store
- Furniture store
- Jewelry store
- Shoe store
- Monday: 11 AM–7 PM
- Tuesday: 11 AM–7 PM
- Wednesday: 11 AM–7 PM
- Thursday: 11 AM–7 PM
- Friday: 10 AM–8 PM
- Saturday: 10 AM–8 PM
- Sunday: 12–6 PM
- Kerbside pickup: Yes
- In-store pick-up: Yes
- In-store shopping: Yes
- On-site services: Yes
- Delivery: Yes
- Same-day delivery: Yes
- Wheelchair-accessible car park: Yes
- Wheelchair-accessible entrance: Yes
- Quick visit: Yes
- Cheques: Yes
- Credit cards: Yes
- Debit cards: Yes
- NFC mobile payments: Yes
- Credit cards: Yes
- On-site parking: Yes