Hy-Vee Grocery Store

Went in there today and noticed they removed the self checkouts. I asked the manager and he said due to theft. I understand and still like this Hy-Vee, but not happy about having to wait in line again. Score for the thieves I guess!

Published 9 years ago

Got home today and noticed the grocery item was expired when I was about to start cooking. Drove back to get an exchange. Customer service said “ok, come back with the new item”. All of the items I wanted were expired-so I grabbed a similar item.

Waited at customer service for awhile for the same employee to ask if I found what I wanted. I said no, they’re all expired and she said “oh ok”. I spent 30 plus minutes driving ect. For an expired grocery item to not hear “I’m sorry” once. Awful customer service and I didn’t even end up with the item I wanted to purchase.

Published a year ago

Why is this Urbandale Douglas store so cold? I saw a lady shopping today wrapped in a blanket. It was very uncomfortable to shop today. We ate at Wahlburgers. It was warm in there however. We had shopping to do at Sam's Club after HyVee and that store was much warmer. I think warming the store for customers comfort should be really looked at. I am actually surprised employees have not complained.

Published a year ago

My food was not cooked all the way and the food was not very warm. I’m leaving a 5 star review because the manager who we talked to was extreme polite and handled the situation professionally and assured us that’s not now they do business. She gave us cards for free hibachi next time. We will check it out on our way back home.

Published 3 years ago

If you are getting food from the Chinese area or any other fresh prepared food area, plan to take your lunch or dinner to the regular check out. Hyvee on Douglas no longer allows check out in any other location. Very frustrating. Either lack of employees or lack of organization and leadership in that store. There have been a few changes at this location that don't seem to be in the benefit of the customer.

Published 2 years ago

The kids that do aisles online, and load your car, must have never taken any kind of physics. They lay bags on the side so the items fall out they put heavy stuff on top of light stuff. They need to be taught how to properly pack a car with bags.

Published 2 years ago

They have a great selection of pumpkins at a fair price. Due to the heat, check for soft spots! Also great selection of Wisconsin cheeses.

Published 2 years ago

I stopped in for lunch. The restroom had no soap or paper towels. They had no lids for the only size cup they had for drinks. The food was barely warm and the steamed rice was dry and hard. The dining area was very dirty with food and garbage on tables and the floor. There was no silverware left in the dining room. The garbage can was full and overflowing. Did they just give up trying?

Published 2 years ago

The employees are very friendly

Published a year ago

Host "company holiday parties" that have to be signed up for. Once upon a time this was a company that people respected and wanted to retire from. Sad to see it treat their employees like they do these days

Published a year ago

Clean. Bright. Huge selection.

Published a year ago

Published a year ago

Get your Urbandal merch here!
Hy Vee stocks a great selection of local school colors as well as Iowa Colleges in the fall. You will be able to get Urbandale J Hawks and Johnston colors in several sizes. They have hats, too. Hy Vee Urbandale does a good job promoting local schools and colleges. We would like to see more Chiefs metch as Hy Vee also has commercials with Patrick and Travis. We have also seen the Superbowl trophy and the Stanley cup displayed in the store. The store always gets behind sporting events, and you will regularly see specials on snacks and beverages associated with sports events. The liquor department is fully stocked with any beer, wine, or spirits you can imagine. They have an entire aisle of chips, one with snacks and another with popcorn. Don't miss out on the soda "pop" and flavored waters. I also just saw 2 pallets of cashews in the front aisle with a nice sale price. I would urge everyone to shop local and with a store that supports our schools and teams.

Published a year ago

Published a year ago

Published a year ago

Angie should probably be retrained how to do her job. Doesn’t seem like the lights are on upstairs if you know what I mean.

Published a year ago

Always friendly

Published a year ago

Not happy with Hy-Vee's predatory business practices

Published a year ago

Excellent selections

Published a year ago

Published a year ago

Why is this Urbandale Douglas store so cold? I saw a lady shopping today wrapped in a blanket. It was very uncomfortable to shop today. We ate at Wahlburgers. It was warm in there however. We had shopping to do at Sam's Club after HyVee and that store was much warmer. I think warming the store for customers comfort should be really looked at. I am actually surprised employees have not complained.

Published a year ago

Got home today and noticed the grocery item was expired when I was about to start cooking. Drove back to get an exchange. Customer service said “ok, come back with the new item”. All of the items I wanted were expired-so I grabbed a similar item.

Waited at customer service for awhile for the same employee to ask if I found what I wanted. I said no, they’re all expired and she said “oh ok”. I spent 30 plus minutes driving ect. For an expired grocery item to not hear “I’m sorry” once. Awful customer service and I didn’t even end up with the item I wanted to purchase.

Published a year ago

Muy bien buen servicio amplio estacionamiento lo recomiendo

Published a year ago

Have a great selection of products!

Published a year ago

A little sketch

Published 2 years ago

You can get almost everything you need

Published 2 years ago

Published 2 years ago

Published 2 years ago

3/21/24
Still one of the better Hy-Vees, employees were friendly and they have lots of good groceries

Published 2 years ago

I have been using the Hyvee pharmacy for 15 years and always had great service at the Hyvee in Windsor heights. After Jenn left I have been going to the Urbandale Hyvee. I take a med that cost a lot out of pocket. Jenn and some of the others at Windsor heights would help get the coupon to help my med go from over $300 to less than $80. I guess the pharmacist are too busy to help navigate or even try to help with that process. Maybe be gauging patients is incentivize to help their bottom line. I only do 1 stars if I believe a location deserves it. Maybe this might be a little help for other patients thier.

Published 2 years ago

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Published 2 years ago

Love hyvee especially their food court

Published 2 years ago

Published 2 years ago

Expensive, no real service.

Published 2 years ago

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Published 2 years ago

Had a good experience, the manager of the wine and spirits Chase was helpful when I asked for recommendations for cocktails and wine.

Published 2 years ago

This Hy Vee is always busy. Access is very easy but the parking can be difficult to get a parking space. They seem to run out of advertised specials quickly. I no longer do my regular shopping here. They have become very expensive and trying to sell too much other stuff than groceries. I hate that they have special programs that you have to sign up for to get better discounts.
They have a bottle redemption area which is usually busy but glad it’s available. It’s open a very limited time, everyday 10:00 - 1:00 & 2:00 - 6:00.

Published 2 years ago

If you are getting food from the Chinese area or any other fresh prepared food area, plan to take your lunch or dinner to the regular check out. Hyvee on Douglas no longer allows check out in any other location. Very frustrating. Either lack of employees or lack of organization and leadership in that store. There have been a few changes at this location that don't seem to be in the benefit of the customer.

Published 2 years ago

Published 2 years ago

Hyvee store are usually organized,and they dont keep customers on line for check out ,they are quick to help cudtomers

Published 2 years ago

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Published 2 years ago

Had the manager special chinese two entrres and noodles or rice and 2 appetizers $10.99

Published 2 years ago

Published 2 years ago

Went in there today and noticed they removed the self checkouts. I asked the manager and he said due to theft. I understand and still like this Hy-Vee, but not happy about having to wait in line again. Score for the thieves I guess!

Published 2 years ago

Published 2 years ago

Check my other Hy vee review. The stores are pretty much all the same just differ in size and age.

Published 2 years ago

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Published 2 years ago

Published 2 years ago

The food is always good. Our service was great. We love the Wahlburgers menu

Published 2 years ago

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Published 2 years ago

Great selection and hospitality.

Published 2 years ago

Published 2 years ago

What's not to love.

Published 2 years ago

Published 2 years ago

They have a great selection of pumpkins at a fair price. Due to the heat, check for soft spots! Also great selection of Wisconsin cheeses.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Fast, friendly service.

Published 2 years ago

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Published 2 years ago

Well stocked, clean and organized. They had some really great deals as well

Published 2 years ago

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Published 2 years ago

I really don't appreciate how you guys are putting these $3 stickers on these when you charge $3.99.

Published 2 years ago

Very nice and well maintained store

Published 2 years ago

People are friendly but they are always out of some items I need. The stores in waukee and at valley west have always had what I wanted when I have time to drive to second store. Target also is seldom out of items. I thought this was a premier store. Not. It is a disappoontment.

Published 2 years ago

Published 2 years ago

Fast and easy

Published 2 years ago

Published 2 years ago

Published 2 years ago

We dont work for Hyvee! It's your job to bag and put it in are cart not ours!If you dont want to bag and put into carts hire robots.Some of us just got off from work from are other job didn't come here to work also.

Published 2 years ago

I love hy vee whst can I say this just my spot hands down good quality good price friendly staff but the Asian side is so bad they ack like they hate to see you coming they ignore you it's like they hate the store and you for shopping so I don't go to the Asian bar anymore last time I felt unsafe just for tryin to buy food

Published 2 years ago

Pretty wack to close at 11pm. Cater to your community some people aren't even off work by then. You used to be open 24/7.

Published 2 years ago

Published 2 years ago

Little pricey but great selection and super customer service make up for the higher prices.

Published 2 years ago

Perfecto

Published 2 years ago

Published 2 years ago

Good

Published 2 years ago

The kids that do aisles online, and load your car, must have never taken any kind of physics. They lay bags on the side so the items fall out they put heavy stuff on top of light stuff. They need to be taught how to properly pack a car with bags.

Published 2 years ago

I'm from Illinois and when I visit my son in urbandale we always go to Hy-Vee. Great store and staffing.👍

Published 2 years ago

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Published 2 years ago

Straight out of Iowa and this is opened 7 days a week. Has a Wahlburgers inside as well. Love that they call soda "pop." Well spread out and has all that one needs.

Published 2 years ago

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Published 2 years ago

I stopped in for lunch. The restroom had no soap or paper towels. They had no lids for the only size cup they had for drinks. The food was barely warm and the steamed rice was dry and hard. The dining area was very dirty with food and garbage on tables and the floor. There was no silverware left in the dining room. The garbage can was full and overflowing. Did they just give up trying?

Published 2 years ago

Published 2 years ago

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Published 2 years ago

I frequent there to shop. Love Hyvee

Published 2 years ago

Always have a pleasant experience when shopping for groceries at our Urbandale Hyvee. However, I am typing this review totally due to Customer Services. Krisi is incredible. I stopped by to ship a package and she went above and beyond to explain the difference between flat rate shipping prices and shipping using a non flat rate box. She then went the extra mile helping me get everything packed and taped up and ready to ship. I don't ever go into an establishment expecting anything other than "you get what you pay for " mentality but Krisi knocked that mentality into the outfield right away..... Home run !!!Kudos to Hyvee on having an employee like Krisi there. Beautiful soul inside and out.
Krisi, you are a gem. Thank you !!!!

Published 2 years ago

I like it. Everyone is nice. Only thing I don't like is that I'm still fidnjg. My way through the store. Lol

Published 2 years ago

Published 2 years ago

I picked up prescriptions for my wife. Hy-Vee had increased to 90 day supply from 30 days without our consent or permission. Cost us $151 instead of $47 and will throw my wife into donut hole sooner that we had anticipated.

Published 2 years ago

Hate self checkout. Hire more checkers.

Published 2 years ago

Published 2 years ago

Come on now. How does one ...share an experience at a grocery store!?! Aye ay ay.
Been in one Hy Vee.... basically all the same. Or Target, or Walmart or whatever...
Hy-Vee has a.large selection. Prices? Depends on what you're buying. Some other shops are more for the same item...or less.. depends on their buying volume. This Hy Vee is clean, spacious...as are others.

Published 2 years ago

great store

Published 2 years ago

If you can't find it in this store you won't find it anywhere.

Published 2 years ago

Great sales, friendly staff for the most part. Meat guy was obviously over whelmed. Told us our bundle would take over an hour to fill because of demand. Really didn't seem happy we still wanted, but another guy took over the order and had us ready to go in less than 20 mins. But other than that, pleasant experience. Loved the free samples, made us buy more than we intended lol.

Published 2 years ago

Published 2 years ago

Everyone knows Hy-Vee is not the place to shop when trying to save money. They have everything and are open most hours, you pay for that. Another thing you pay for at Hy-Vee is the privilege of buying food in the same place that dogs are allowed to relieve themselves on the floor. This morning I went to Hy-Vee Fresh for coffee. A woman brought in her Pomeranian, which left a huge mess two steps into the store. This was obviously not a service dog, just a crass dog-owner who thought it’d be cute to watch her mutt pee everywhere 2 feet from the donuts. While she made a fuss and excuses I interjected, reminding her that food was served here and — by the way — this was not the dog’s fault, but hers. In a blindingly insightful managerial swoop, the Beta-in-Charge emerged from the back (ostensibly where they keep the mops), scooted right past the dog mess and over to the register, so he could prioritize admonishing ME to be quiet. As we both watched that woman smear her dog’s mess all over the floor with a paper towel it occurred to me that I don’t need to shop at Hy-Vee. I’ve seen the exact same thing happen at their grocery store next door, more than a few times. Hy-Vee allowing customers to bring their dogs into a place selling food and defecate on the floor is disgusting, not to mention an affront to actual service dogs and their owners who truly need them. I left my coffee on the counter. God knows how dirty that probably was. 🤦‍♂️

Published 2 years ago

The Hy-Vee on 86th Street is huge with an amazing selection. And they have a dedicated garden center for those who are inclined to grow things. :-)

Published 2 years ago

Published 2 years ago

I went on $10 Steak Dinner night: large steak, baked potato, green beans and a dinner roll. Prices are fair and there are many specials for those who buy in quantity. Many hot prepared food choices.

Published 2 years ago

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Published 2 years ago

Very nice, clean, friendly staff

Published 2 years ago

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Published 2 years ago

Excellent

Published 2 years ago

The store as a whole is great, with the exception of the fried chicken on a weekend. I’ve had it thru the week when Erik (the boss of chicken) is around and it’s great. Twice now I’ve had it on a weekend (when I assume there’s no boss of chicken) and it’s been terrible. The first time I actually touched base with the store and they sorted me out. I can’t go back every time the chicken has sat there for too long and gone stale. I have my own theory on it but I don’t work for hyvee so it’s up to them guys to fix it to get a five star rating!

Published 2 years ago

This store has grown over the years.

Published 2 years ago

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Published 2 years ago

Liquor selection is pretty impressive.

Published 2 years ago

They make great drinks and I love having breakfast here And they make their orange juice fresh!!

Published 2 years ago

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Published 2 years ago

Best grocery store!!

Published 2 years ago

The Johnston Hy-Vee is terrible. They have locked the doors closest to the pharmacy so you have to walk to the main doors and then backtrack, they have done away with their cold salads in the deli with the exception of a few that are prepackaged, the pharmacy has reduced it's hours, Hy-Vee ATM's are no longer privileged status, the shelves are bare on certain days, they no longer give an employee discount, the restrooms are perpetually filthy, etc. I definitely do not recommend it.

Published 2 years ago

Very helpful and friendly staff

Published 2 years ago

Published 2 years ago

Published 2 years ago

Staff is always available to help also they are very friendly they have that small grocery store type of personalized service that you can't find just anywhere!!

Published 2 years ago

We shop here all the time. Lately our experience has not been good. We have constantly picked up items that either expire in a couple of days or have already expired. We have made it a point to look at the expiration date for everything it is ridiculous.
These kids that stock the produce and shelves don't look at the dates or condition of any of the stuff they are stocking. I don't expect them to check every date but when you see moldy produce and then just stack the fresh stuff on top thats a big problem. I'm tired of being hit from both directions, poor quality standards and over priced groceries.

Published 2 years ago

Big store and friendly service just don't like being watched because I'm a African American male which isn't fair since segregation has ended decades ago

Published 2 years ago

Service was very friendly and efficient. Took a little long to get the food, but it was delicious

Published 2 years ago

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Published 2 years ago

It was raining and some super awesome nice man working walked me and my daughter out with an umbrella over us!

Published 2 years ago

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Love their health section.

Published 2 years ago

Everyone there is always friendly and helpful

Published 2 years ago

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Very clean has a great selection.

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Always helpful staff

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This store is huge & has great selection. Always very clean & organized.

Published 2 years ago

Super Clean Nice Products. Prices Could Be A Tad Better

Published 2 years ago

Constantly find spoiled fruits and veggies on the shelves. Cracked eggs left on the shelves. Rude old lady in the liquor section snapped a comment at me. I asked her a question, the blonde looked dumbfounded and neither responded. I asked the question two more times before she finally gave me an answer and snapped No at me. Terrible store, never going back, and I don’t recommend anyone to use this location. I can’t emphasize enough how disrespected I was on this visit and why you employ that “woman” to work there. Over priced items everywhere, and they force you to self checkout, if you’re saving money on staff, let your customers save money too.

Published 2 years ago

Clean, organized, and had everything I needed.

Published 2 years ago

👍

Published 2 years ago

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Published 2 years ago

One of the newest & biggest Hy-Vee stores. Parking was not hard to find though it took forever to find a can of simple chili beans -- there are three areas. I did careful shopping ahead although two items were marked down again for Perks! Prices all came out correctly with "pre-loaded" coupons, except for one that the cashier corrected for me.
Fun fact: if you walk through the frozen food cases they light up inside. It's as close to Broadway as I'll get this year.
Very helpful cashier.
Clean, huge, well stocked store.

Published 2 years ago

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Published 2 years ago

Always busy. If prices were more competitive, I'd definitely give 5 stars. Great selection.

Published 2 years ago

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Published 2 years ago

After spending time in Florida all I can say is HyVee is the best! Out shines Publix, WinDixie,or Albertson's in all categories. Spending time away only makes me appreciate you guys even more!

Published 2 years ago

Hy-Vee was very busy and I no problem getting around and getting everything I needed.

Published 2 years ago

Published 2 years ago

Lots to choose from.

Published 2 years ago

Published 2 years ago

Awesome atmosphere. Killer help. Nail it every time ⏲️ 🙄...go for all errands in one place...pizza. Chinese. Japanese...
Soup. Egg rolls. Great liquor options.

Published 2 years ago

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Grabbed some flowers for my wife.

Published 2 years ago

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Spent 50 bucks on a bouquet order for Valentine’s Day with specific flowers that I wanted in it. It looks like they threw a few random roses and some dill weed in a vase and called it good.

Published 2 years ago

Published 2 years ago

This is our go to store. It may be out of our way but they usually have what other stores don't. Due to it being a bigger store they have a lot more quantity of the items they sell. Also, the bagged lettuce seems to be less likely to have gone bad when you get it home.

Published 2 years ago

Published 2 years ago

Called because I needed a prescription refilled and the pharmacists understand the urgency without me stating it, and took care of it right away. Amazing team!

Published 2 years ago

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Nice wide isles and clean.

Published 2 years ago

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Freshest produce around

Published 2 years ago

My favorite bakery and cheese place.
Feels like little Italy or France with all that bread and cheese selection.

Published 2 years ago

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