The Home Depot

Home depot has been an absolute nightmare since we bought our new house. We had to get a new washer and dryer which is a major appliance so they have to install. So it had to be redone. They did not attach the drain hose for the washer so after one cycle it sprayed water everywhere. For the dryer, they used the entire big long hose and jammed it behind the dryer going up and down the wall. This was a fire hazard so we had to reinstall both appliances on our own. Oh wait that's not all. We ordered a dishwasher and that also had to be installed. We set a delivery for Saturday. Well Saturday came and went and they never showed up. I called home depot and they told me I needed to reschedule. There was no information on why they didn't show up. They said the earliest was Tuesday. Obviously, Tuesday is in the work week so I said it will need to be after 5pm. She assured me it would be between 5-7pm. Then Tuesday comes and I receive a call at 4:10 saying they are 10 minutes away. I again told them that I was told it would be after 5. They said they are allowed to wait 15 minutes then they are leaving. They put the dishwasher outside my house and left. We had to install
it ourselves. We have a 5 month old baby and to not be able to use your sink or anything for days has been crazy. Home Depot has been absolutely terrible to order from. Please don't put yourself through the same nightmare and shop somewhere else.

Published 2 years ago

I have to say that I’ve been shopping at the store for over 30 years and was completely disappointed by what happened when I purchased a washer dryer combo from them last August 2023. I purchased the washer dryer with delivery and the people that delivered it damage the door to my laundry room and put the washer dryer in cockeyed, saying that it didn’t fit although it was the exact same measurements of the one they removed. The gentleman who delivered the washer said just let it run through a cycle and then they left. When the cycle was over, water began to come from the bottom in a full flow. Turns out they hadn’t bothered to hook up the hose to the back and everything that was in the washer came out onto my floor with my washer dryer on the second floor, it destroyed the ceiling below the hardwood floors and other things in my home.
I immediately called the store and the response was “what do you want us to do about it?” Blaming it on the delivery company. They gave me the name of their insurance company who immediately dismissed it is not their problem and referred me to HB Hunt through delivery company a few few days later.
Unfortunately, by that time anyone who’s ever had a problem with water knows that you have to deal with an immediately. So I had to call my own insurance company to come in and they had someone here with an hour and a half asking me why I waited a few days.
Explain to them that I was waiting to hear back from. When I finally did talk to HB they told me that they had contracted another company who had contracted someone to deliver it. It was a process trying to figure out who that was and when you finally did, he called that number and a answering machine answered the phone. Obviously someone working out of their home , I didn’t have a problem with that but nobody refused to take responsibility. It is now nine months later and they still refused to pay. My insurance rates have doubled and I never got my deductible back.
My insurance company was going through subrogation with them, which is where insurance company reimburses the other, but the final person doesn’t respond to their company so they won’t do anything about it.
Strikes me I contacted Home Depot and they should be forward to the people they choose to do their deliveries.
On top of the dryer, washer and dryer and I had returned. Subsequently I have purchased a wonderful washer dryer from Lowe’s. They delivered it covered their feet when they brought it home and put it in the exact same spot with no problems hooked it up and waited to make sure that it was working before they left. Turns out Loews does their own deliveries. So they stand behind the person who brings it to your home.
I stood in the store. I could speak to the general manager, who promised that he would, but I’ve had no help. I am infuriated by the behavior of that store.
Recently, I went in and spoke to a woman named Ava who works in the appliance department. She was helpful and getting me some documents that I needed since mine were destroyed in the flood. But still crickets I highly recommend not purchasing appliances from them, especially if you’re going to have them delivered. They simply don’t stand behind their products and they delivered my opinion from the time that I spent the money the time that was delivered properly was the end of their responsibility when they handed it off to someone who handed it off to someone who handed it off to someone. How ridiculous, they just lost over 33 years and Loews has gained one. We don’t have a in Annapolis. I’ll have to drive to least. I know if I purchase something they’ll stand behind it all the way to my doorstep.
As of July 2024 they have not paid a thing

Published 2 years ago

I purchased house keys at another location where the machine was broken so an employee cut them for me. One didn't work so I visited this location to get another key. I was greeted by several employees ready to assist. Their attitudes were great and they actually appeared to enjoy their job! (A rare find in 2024🙂) They were very respectful and my key works. Kudos to this location!

Published 2 years ago

I understand that Home Depot is a DIY place. And I’m not trying to be rude , but I wonder if they train their employees not to look you in the eye and not to ask if they can help you. I was just in this morning, saw no less than 20 employees and not one person acknowledged me, asked if they could help, even looked at me. I did ask for help in the bath dept and was nicely told “this isnt my area”. One of the employees this morning was a manager checking to make sure each department was fully staffed!

Published 2 years ago

2nd time in 4 days i went to HD on Forest Dr and same guy helped me find exactly what I needed for concrete fill, wallpaper and exterior paint. He even followed me to another section in the store to make sure I got what i needed.

Didnt get his name - gentleman around 40, dark hair and glasses in the paint section. Outstanding service!

Published 2 years ago

Delivery was supposed to be on my front porch, where it's covered. Not at the end of my driveway, in the elements, blocking access to my house. Awesome. Thanks. I'll just drag these 200 lbs boxes up to the garage now. NBD.

Published 2 years ago

Definitely one do the cleanest and neatly arranged Home Depot’s. I use this place like my own little hardware place, and rarely have difficulty getting what I need.

On one hand, I do like that the employees are not hounding you as soon as you walk in, on the other hand, trying to find someone when you need them is very difficult 😆

Published 2 years ago

Absolutely terrible customer service!!!!!! You have lost my business. I ordered gloves, the person grabbed the wrong color, and when I went there, the lady went to look for the other color and was inconsiderate and never cane back so I left. When I called back a few minutes later, the lady still didn't come back. I'll be contacting Corporate.

Published 2 years ago

Published 2 years ago

Mike was soooo helpful!

Published 2 years ago

Absolutely terrible customer service!!!!!! You have lost my business. I ordered gloves, the person grabbed the wrong color, and when I went there, the lady went to look for the other color and was inconsiderate and never cane back so I left. When I called back a few minutes later, the lady still didnt come back. Ill be contacting Corporate.

Published 2 years ago

Great staff, friendly workers and wonderful environment! Very clean inside too.

Published 2 years ago

They had exactly what I needed, good price too, cant stay there to long,may start buying what I want, instead of need

Published 2 years ago

Good location, clean store.

Published 2 years ago

Home depot has been an absolute nightmare since we bought our new house. We had to get a new washer and dryer which is a major appliance so they have to install. So it had to be redone. They did not attach the drain hose for the washer so after one cycle it sprayed water everywhere. For the dryer, they used the entire big long hose and jammed it behind the dryer going up and down the wall. This was a fire hazard so we had to reinstall both appliances on our own. Oh wait thats not all. We ordered a dishwasher and that also had to be installed. We set a delivery for Saturday. Well Saturday came and went and they never showed up. I called home depot and they told me I needed to reschedule. There was no information on why they didnt show up. They said the earliest was Tuesday. Obviously, Tuesday is in the work week so I said it will need to be after 5pm. She assured me it would be between 5-7pm. Then Tuesday comes and I receive a call at 4:10 saying they are 10 minutes away. I again told them that I was told it would be after 5. They said they are allowed to wait 15 minutes then they are leaving. They put the dishwasher outside my house and left. We had to install it ourselves. We have a 5 month old baby and to not be able to use your sink or anything for days has been crazy. Home Depot has been absolutely terrible to order from. Please dont put yourself through the same nightmare and shop somewhere else.

Published 2 years ago

Published 2 years ago

Published 2 years ago

2nd time in 4 days i went to HD on Forest Dr and same guy helped me find exactly what I needed for concrete fill, wallpaper and exterior paint. He even followed me to another section in the store to make sure I got what i needed. Didnt get his name - gentleman around 40, dark hair and glasses in the paint section. Outstanding service!

Published 2 years ago

Published 2 years ago

Great customer service, decent prices, terrible lumber that takes too long to sort through.

Published 2 years ago

Delivery was supposed to be on my front porch, where its covered. Not at the end of my driveway, in the elements, blocking access to my house. Awesome. Thanks. Ill just drag these 200 lbs boxes up to the garage now. NBD.

Published 2 years ago

I got to pick up some great new tool sets from here, during my time in Va.

Published 2 years ago

I understand that Home Depot is a DIY place. And I m not trying to be rude , but I wonder if they train their employees not to look you in the eye and not to ask if they can help you. I was just in this morning, saw no less than 20 employees and not one person acknowledged me, asked if they could help, even looked at me. I did ask for help in the bath dept and was nicely told this isnt my area . One of the employees this morning was a manager checking to make sure each department was fully staffed!

Published 2 years ago

Published 2 years ago

Good store, had what I needed. Got in and out quickly.

Published 2 years ago

I picked up my chest freezer and Daren from customer service helped me check out and loaded it into my car. He was very polite and great to work with, made it an easy process.

Published 2 years ago

I purchased house keys at another location where the machine was broken so an employee cut them for me. One didnt work so I visited this location to get another key. I was greeted by several employees ready to assist. Their attitudes were great and they actually appeared to enjoy their job! (A rare find in 2024 ) They were very respectful and my key works. Kudos to this location!

Published 2 years ago

I have to say that I ve been shopping at the store for over 30 years and was completely disappointed by what happened when I purchased a washer dryer combo from them last August 2023. I purchased the washer dryer with delivery and the people that delivered it damage the door to my laundry room and put the washer dryer in cockeyed, saying that it didn t fit although it was the exact same measurements of the one they removed. The gentleman who delivered the washer said just let it run through a cycle and then they left. When the cycle was over, water began to come from the bottom in a full flow. Turns out they hadn t bothered to hook up the hose to the back and everything that was in the washer came out onto my floor with my washer dryer on the second floor, it destroyed the ceiling below the hardwood floors and other things in my home. I immediately called the store and the response was what do you want us to do about it? Blaming it on the delivery company. They gave me the name of their insurance company who immediately dismissed it is not their problem and referred me to HB Hunt through delivery company a few few days later. Unfortunately, by that time anyone who s ever had a problem with water knows that you have to deal with an immediately. So I had to call my own insurance company to come in and they had someone here with an hour and a half asking me why I waited a few days. Explain to them that I was waiting to hear back from. When I finally did talk to HB they told me that they had contracted another company who had contracted someone to deliver it. It was a process trying to figure out who that was and when you finally did, he called that number and a answering machine answered the phone. Obviously someone working out of their home , I didn t have a problem with that but nobody refused to take responsibility. It is now nine months later and they still refused to pay. My insurance rates have doubled and I never got my deductible back. My insurance company was going through subrogation with them, which is where insurance company reimburses the other, but the final person doesn t respond to their company so they won t do anything about it. Strikes me I contacted Home Depot and they should be forward to the people they choose to do their deliveries. On top of the dryer, washer and dryer and I had returned. Subsequently I have purchased a wonderful washer dryer from Lowe s. They delivered it covered their feet when they brought it home and put it in the exact same spot with no problems hooked it up and waited to make sure that it was working before they left. Turns out Loews does their own deliveries. So they stand behind the person who brings it to your home. I stood in the store. I could speak to the general manager, who promised that he would, but I ve had no help. I am infuriated by the behavior of that store. Recently, I went in and spoke to a woman named Ava who works in the appliance department. She was helpful and getting me some documents that I needed since mine were destroyed in the flood. But still crickets I highly recommend not purchasing appliances from them, especially if you re going to have them delivered. They simply don t stand behind their products and they delivered my opinion from the time that I spent the money the time that was delivered properly was the end of their responsibility when they handed it off to someone who handed it off to someone who handed it off to someone. How ridiculous, they just lost over 33 years and Loews has gained one. We don t have a in Annapolis. I ll have to drive to least. I know if I purchase something they ll stand behind it all the way to my doorstep. As of July 2024 they have not paid a thing

Published 2 years ago

Dark and unwelcoming atmosphere. The employee at check out wasnt friendly. The was run done outside and inside. Wont be back.

Published 2 years ago

Good store to purchase DIY tools and materials. Prices are decent too.

Published 2 years ago

Definitely one do the cleanest and neatly arranged Home Depot s. I use this place like my own little hardware place, and rarely have difficulty getting what I need. On one hand, I do like that the employees are not hounding you as soon as you walk in, on the other hand, trying to find someone when you need them is very difficult

Published 2 years ago

Published 2 years ago

Cindy B.(photo below) in customer service is always friendly, efficient and just the best! But, the muscle man in paint dept. treated me with impatience, lack of courtesy. Isnt his job to focus on customers? He treated me like I was wasting his time. Also Ive used Behr before on deck, didnt last 3 years! Disappointing. So I drove to Lowes paint dept. Help was excellent in Severn.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Ordered ahead, picked up on locker. Fast and efficient.

Published 2 years ago

Published 2 years ago

Just went for some flowers

Published 2 years ago

Published 2 years ago

Paint department, Poor. customer service.

Published 2 years ago

Great staff

Published 2 years ago

Had an install of Kitchenaide dishwasher by Home Depot professional. The person left it running and very quickly after started kicking out water leak code. Customer reps were not helpful to get fixed, reinstalled or replaced. We will have to get another company to come in and remove and replace. Considering it is a potential water leak I would have expected Home Depot to have someone come over more quickly to address but they want to wait 4 days meanwhile they took away our working just older dishwasher. Unsatisfied is an understatement for a long time customer.

Published 2 years ago

filled with ppl who do not care whether you get something or not

Published 2 years ago

Everybodys to go to place for lumber, and everything for your home. They also have an outdoor garden center.

Published 2 years ago

Joy was so lovely, helped me with an issue at customer service!

Published 2 years ago

Published 2 years ago

Never been to a store with so many employees that just wonder around and do nothing. Customer service could have a line wrapped around the building and they ll all just stand there.

Published 2 years ago

Went to buy a freezer at this Home Depot today. It took the longest to get assistance and the woman in the department was very little help. She was sitting down and wouldn t get up to direct us or help us find them just said they were in the back. Found one I wanted which I found was damaged on the side so I asked for a discount. A stock guy who was helpful said he would find out about a markdown and came back saying the manager would approve $60 off. Then he left and came back with a sticker that was not $60 off only $50. He said his manager would now only do 25% off MSRP instead of what the selling price was. I asked to speak with the manager and he never came to remedy my concern. He instead talked to me on the phone to tell me there was nothing further he could do for me. I asked him only for a mere extra 5% off to honor what I was told and he denied it. Customer service like this is a disgrace for a large company such as Home Depot and I now understand why people buy online now. A small 5% extra would have made a happy customer but he chose to not honor what was promised to me by his employee which is why I m taking the time to voice my displeasure with this management. They lost a two hundred dollar sale as well as a customer because I will not be returning there. I ve shopped at many Home Depots and I spend a lot of money and this was by far my worst experience.

Published 2 years ago

Published 2 years ago

If you need blinds cut dont bother, half the time it takes a half hour for the person that does it to show up and half the time they just tell you they cant do it. Dont waste your time.

Published 2 years ago

Quite possibly the most poorly managed store I ve had the displeasure to visit. Just tried to rent a power washer. It didn t work. Returned it. Guy at tool rental didn t even know how to hook up the hoses. Next one he tried didn t work. Asked for a manager. They called him. He never showed up. Disaster in every way.

Published 2 years ago

Published 2 years ago

Blind side back into the loading dock with barely any space to maneuver. The people working here are good though

Published 2 years ago

Published 2 years ago

I had a great sales rep when looking for a new fridge. Only problem is that they seem to be having trouble accepting checks right now

Published 2 years ago

Published 2 years ago

I was searching for a bolt. When I entered I stopped at Customer Service. The lady escorted me to the expert (Yes, expert.) He searched with me and showed me the name and the dimensions and checked another local store to assure me they had the bolt in stock. He borrowed my phone to get a good pic of the bin codes and the bolt. I got my bolt at the other store from the expert there (Yes, expert.) I am a fan of Home Depot.

Published 2 years ago

No help to be found!!!! And when you sell bags, you might want to have bags after you charge a customer for them. Good luck getting help in the self check out.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Great Home Depot

Published 2 years ago

Convenient location. But I had to ask for help twice and wait over 20 minutes just to order a gallon of paint.

Published 2 years ago

Great Products and Customer Service

Published 3 years ago

Published 3 years ago

Goodyear store

Published 3 years ago

Published 3 years ago

Published 3 years ago

The staff at this Home Depot really cares about customers, Liz, Tom Ashton from helping you find what you need, buying it, loading it in your car and even returning what you didn t use! they are great pleasant and helpful. The lady at customer service when I returned a dozen 16-foot boards helped me unload - didn t have my receipt. She found the transaction with my credit card and she was wonderful. I should ve remembered her name too. Thank you. Whoever you are will be back.

Published 3 years ago

Oftentimes can t find what I need (either they don t have it, or I literally can t find it). Disappointing considering they are such a big box store. Never seems to be knowledgeable staff around to help. It s frustrating and overwhelming to shop here.

Published 3 years ago

Had what I wanted and was in n out quickly

Published 3 years ago

Published 3 years ago

Average service for a Home Depot but I get what I need there

Published 3 years ago

Very Good organized, easy to find merchandise.

Published 3 years ago

Had what looking for. Gentleman very helpful with self checkout.

Published 3 years ago

My husband and I went to get a Tip Risk Kit for our new dressers. We looked for 30 minutes and couldn t find anything that resembled what we had come in for. Two different male employees sent us to look, but to no avail. We were ready to just go home and find it online. Suddenly, along came Ethel! She asked if we needed help and listened carefully to what we were requesting even confirmed that children and older people are both injured at times by falling dressers. After looking intently, Ethel found exactly what we needed! It was a relief to see someone who was not willing to give up and was helpful above and beyond what most people give you. I appreciate Ethel s professionalism and kind help today.. Please let her know that we wrote this.

Published 3 years ago

Shout out to Mike who works in a loading zone. Thanks for always helping me..

Published 3 years ago

Store well stocked and the cashier was pleasant

Published 3 years ago

Published 3 years ago

Looking for a tree selection. There was none. Didnt have hose nozzles? Out of season....

Published 3 years ago

Published 3 years ago

Published 3 years ago

Stupid kids who ran away when they see you

Published 3 years ago

This store is full of all useful things

Published 3 years ago

Very organized store. Great customer service. I loved being able to talk to a female associate and not feeling patronized for my lack of knowledge about lawn issues. The clerk at check out was also very friendly.

Published 3 years ago

Very helpful.

Published 3 years ago

This store is clean and normally well organized. Using the app, the items I was looking for were in their proper location. Downside: no interactions with staff to assist and only self check-out available.

Published 3 years ago

A home improvement/DIY/hardware store that doesnt have #10 screws?

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

It s everything you would expect from a smaller Home Depot. The other Annapolis location is bigger and looks newer but the employees here are super helpful and it s closer to me so always my first stop.

Published 3 years ago

Published 3 years ago

Published 3 years ago

50/50 chance of an employee being helpful and not condescending when you ask for help locating something.

Published 3 years ago

I wanted to thank a particular employee at the Home Depot at Forest Plaza. His name is Duke and he was so helpful to me! He came back to help me a number of times, always with a smile on his face and eager to help! I am very grateful for his assistance and I hope Home Depot values his work ethic!

Published 3 years ago

Published 3 years ago

Had a hard time finding special light bulb. Twice I bought the wrong kind online I got up and went to Home Depot in Annapolis WITH the lamp .. at first I was terribly overwhelmed and unable to find the correct bulb, and then MS DELORES came over to help and she #1 was extremely polite #2 more than willing to drop what she was doing to help me #3 had EXCELLENT customer service skills and was very knowledgeable about the light bulbs , even educated me on the differ types of lighting!!! She was awesome and made my day! Thanks soooo much MS DELORES

Published 3 years ago

Great place to maintain your home honey dos.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Paint guy was super great. Extremely helpful and knowledgeable! Helped me find exactly what I was looking for.

Published 3 years ago

Published 3 years ago

Pretty bad customer service. An associate answered the phone, answered my first question, and then after a second question proceeded to hang up on me. Wish she didnt mumble her name, because I wouldve listed it here.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

People were helpful, as they are in most Home Depots.

Published 3 years ago

Says no pets, but Ive never had an issue bringing my pup if I needed to make a trip there.

Published 3 years ago

Quality products, low prices, helpful staff. I love Home Depot and I recommand it.

Published 3 years ago

What can I say its home Depot went in there bought some stuff staff was good no problems.

Published 3 years ago

Published 3 years ago

Going to this Home Depot is one of the most underwhelming experiences. Nothing is available in the store anymore so instead they tell you to order it online. Second, the staff is absolutely worthless as a whole. If you have a question get ready to answer it yourself or get an attitude from one of the employees. All the tools and materials are absolute trash as well.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Terrible service, go to the other one

Published 3 years ago

Great place for all tools and supplies

Published 3 years ago

Comparing this location to the other Home Depot in Annapolis on Defense Hwy... They are literally next to each other but for Hwy 50 running between them. That said: Customer service is almost nonexistent at this location. Many employees dont seem to wear the orange aprons, just a name tag, making it difficult to spot them. I think they do this on purpose, because none of them will walk up to you to ask if you need assistance. Meanwhile, over in the other store every employee is instantly recognizable, and every employee when they walk past you will ask if you found everything you need or do you need help. The store layout does not match the information provided in the app. For example, I was looking for a specific plumbing part, and the app told me it was on aisle 7 bin 18. Aisle 7 bin 18 was paint. Where I actually found it was on the little stubby shelving behind the appliances, which if I remember correctly was labeled aisle 33. This is not the first time I have not been able to find something using the app at this location. I did double check to ensure that I was on the correct store location. The parking lot has a terrible layout for a home improvement store. The worst part of it is the parking lot is uphill from the store, so when youre trying to get your heavy items up to your vehicle thats parked in the parking lot, it takes an inordinate amount of effort to do so. So. So what most people do is they bring their vehicle around to the front of the store and load there. The problem is on a busy weekend that could make getting past that area when youre trying to get into the store almost impossible. Overall, I would give this store two stars, but for the fact that it has an equipment rental section. Now the availability of things in the rental section is another issue altogether, but the fact that they have one and the other location does not gives it an additional star.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Was hung up on 3 times. I got the message. Moved on to competitor with excellent customer service. 84 lumber

Published 3 years ago

Published 3 years ago

Extremely helpful staff guiding my clueless self around the store. The only Big Store I will support

Published 3 years ago

Well stocked store and friendly staff!

Published 3 years ago

Love that f****** place

Published 3 years ago

Published 3 years ago

Published 3 years ago

Everything for your home, just yourself

Published 3 years ago

Published 3 years ago

Great service in the blinds department

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

I went to Depot on Forest Dr in Annapolis with two like items to exchange, without a sales receipt. Apparently HD has changed the return/exchange policy so even with my drivers license, it was not good for store credit. I am a Pro Xtra member, so my business partner may have purchased it, and I wanted different exterior lights. A few hours later, we both went to the other HD store, in Annapolis on Defense Hwy, and were able to get store credit, no problem, however with NFL games now on, I didnt even look for a different one. That will be next week.

Published 3 years ago

Published 3 years ago

Alyssa at customer service hung up on me multiple times with not return call then when I showed up at the store location and asked who it was she quickly clocked out and said it wasn t her. Extremely unprofessional especially for some one who is in the department of customer service.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

This is my husband go to place for most of his construction/remodeling needs. I call it his big boy toy store.

Published 3 years ago

Published 3 years ago

Published 3 years ago

The other location has a much better layout. Using the app to locate things is super helpful because it s rare to have anyone ask you if you require help finding an item.

Published 3 years ago

Very disappointing customer service. It s as if no employee wants to work or smile. To ask for any assistance it was met with exasperation or told to go to someone else. Find another Home Depot would be my suggestion.

Published 4 years ago

Customer service at this store is non existent.

Published 4 years ago

Great selection

Published 4 years ago

Published 4 years ago

Ordering from them was a living hell. I tried ordering carpet and it took nearly 5 months! First they blamed the vendor then it turned out they didn t read an email properly. I should have cancelled but customer service kept saying to wait and I really needed it. They kept giving me the run around. They said they d give me a partial refund (with what how long I waited it should have been more) then they only refunded .31 cents. Then I had to call up service and they had to correct it. This was the worst customer service I ve ever had theyre friendly but extremely frustrating. I won t ever come back I recommend not ordering from this location because they don t have it together.

Published 4 years ago

Published 4 years ago

They had what I wanted on sale!

Published 4 years ago

Thomas in paint department was very nice & helpful

Published 4 years ago

It is Home Depot.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Im always going back because I forgot to pick up something.

Published 4 years ago

They seem to have a better variety of parts that the Bowie and other Annapolis location. Employees are helpful and the lines usually move quickly.

Published 4 years ago

Gardening items at your fingertips.

Published 4 years ago

Published 4 years ago

Published 4 years ago

My favorite store. From gardening to home improvement this place has it all. I always buy all my vegetables plants in the spring from here. Great prices on fruit trees and blueberry bushes... especially when theres a sale. Workers are helpful.

Published 4 years ago

Terrible customer service we made a special trip to get a 2x2 board in the lumber section. However, the ENTIRE lumber department was closed because rain was forecast several hours in the future and they needed to get lumber in right then. The employees were downright rude to us when we told them exactly what we wanted and pointed to the boards in a bin that was just a few feet from them. They refused to assist even when the forklift was nowhere around. Pathetic!!

Published 4 years ago

So much for curbside delivery waited 40 minutes after checking in and finally went in to customer service. Had to load 6, 40-pound bags of water softener salt BY MYSELF! I should ve just went in and bought it smh

Published 4 years ago

They are becoming more and more inept. It has been 4 times that I have made special orders and they have been lost or damaged.

Published 4 years ago

The store was in good shape. The old gentleman at the electrical Section, helped me to get all my needed items together

Published 4 years ago

Arnita is completely rude and lazy.

Published 4 years ago

Published 4 years ago

Was able.to take my dogn in with me and everyone was great!

Published 4 years ago

Super nice gentleman works the outdoor plant section and always takes care of us. Sometimes the lines get long, so just keep an eye on how busy it is and go off-time.

Published 4 years ago

Store has switched to self checkout its awful

Published 4 years ago

Published 4 years ago

Published 4 years ago

they have everything i need to get things done, and the staff is pretty knowledgeable about the merchandise

Published 4 years ago

Published 4 years ago

Trying to get something delivered from this location is an absolute nightmare. They missed the delivery date twice, and after the second time they rescheduled on a day that did not work without communicating or trying to contact me at all throughout the entire process. With both missed deliveries, they just left it up to me to call customer service and sort it out on my own, which is when I learned they had rescheduled for a third time without any communication. It would have honestly been easier to just take the time to rent a vehicle and pick up the order myself.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Big selection

Published 4 years ago

The home Depot in upper Marlboro is way better. This one never has what I need for some reason.

Published 4 years ago

Published 4 years ago

As a pro landscaper I get a lot of my pot fillers here sure a good selection of plants and not to overpriced

Published 4 years ago

Should have gone to Lowes

Published 4 years ago

Published 4 years ago

I usually find what I need there.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Home Depot was the same as always. Found everything I went for and some indoor plants I didnt go for, but found a great selection at good prices.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Always have what i need

Published 4 years ago

Bad experience from start to finish. Web site said there was a total of 94 units in stores inventory. Got there and in addition to the item being out of stock, 4 employees had absolutely no idea where to even look.

Published 4 years ago

Horrible service. The guy at checkout outside in garden is just rude. Im sorry you think you doing us a favor but its your job. Next time wont be so nice.

Published 4 years ago

Published 4 years ago

Good service

Published 4 years ago