Retail chain offering home goods, clothing, electronics & more, plus exclusive designer collections.
Every time I visit this target, I feel like a piece of me has been taken away. The customer service is terrible and the cashier asked me if I had a food stamp card when I was using a gift card, which was quite embarrassing even if I did have a food stamp card, I didn't have a food stamp card. I was using a gift card along with my credit card to make a purchase the way they treat these people in this area is very poorly and I know it's due to the demographics of the area, however there are a lot of sophisticated educatedwell off Black people in the DMV area that do shop at various different targets. They need to improve their customer service and the way that they treat their customers. I will not be shopping at this target anytime soon.
Published 2 years ago
LOVE THIS TARGET! The staff is always so helpful! And they always have all the things I need. Well stocked!
Published 2 years ago
My favorite department store is target.
Everywhere I am I always look for one to go shopping. I can spend whole day in there and come out with a lot of bags which makes me so happy because I always find what I am looking for.
The best I like of target it’s they have an Starbucks by the entrance so I first get my coffee and shopping I go
For every season I like to get new decor for the house.
There are always good deals
Well recommended
Published 3 years ago
The guest services area never answers the phone. Furthermore, when you go into the store, they are never present at the service desk. This is sad and I hate to think it has to do with the location and demographics. Very sad.
Edit to initial review: I am pleased with the staff that handles drive up orders. I have used this method of shopping at Target since giving birth. A total game changer.
Published 3 years ago
Please beware, the head cashier and store manager are rude. Please don’t use manufacture coupons and the circle app. The cashier will pretend that the coupons were scanned, but please check your receipt. If it wasn’t applied, be careful when you try to get the difference from customer service. Guest services will try to give you less money or no money at all. If they give you money, it will be on a gift card and the head cashier will walk away. The head cashier and store manager are rude and mean. I never heard anything good about this store.
Published 2 years ago
Lines are too long at every time of day it seems. They are probably understaffed, but if so, at least have all express self checkouts open please. Additionally, make sure that people in self checkout actually have 10 items or fewer.
Published 2 years ago
I don't think they ever check expiration dates for baby food and snacks. There were several Bamba peanut puffs expired back in September and October 2023 and I was there July 13, 2024. It's not my first time either. Do better target.
Published 2 years ago
Great place to shop.
Published 2 years ago
Great!
Published 2 years ago
The guest services area never answers the phone. Furthermore, when you go into the store, they are never present at the service desk. This is sad and I hate to think it has to do with the location and demographics. Very sad.
Edit to initial review: I am pleased with the staff that handles drive up orders. I have used this method of shopping at Target since giving birth. A total game changer.
Published 2 years ago
Every time I visit this target, I feel like a piece of me has been taken away. The customer service is terrible and the cashier asked me if I had a food stamp card when I was using a gift card, which was quite embarrassing even if I did have a food stamp card, I didn't have a food stamp card. I was using a gift card along with my credit card to make a purchase the way they treat these people in this area is very poorly and I know it's due to the demographics of the area, however there are a lot of sophisticated educatedwell off Black people in the DMV area that do shop at various different targets. They need to improve their customer service and the way that they treat their customers. I will not be shopping at this target anytime soon.
Published 2 years ago
Published 2 years ago
Published 2 years ago
LOVE THIS TARGET! The staff is always so helpful! And they always have all the things I need. Well stocked!
Published 2 years ago
Target marketing practices are the worse.
Published 2 years ago
Published 2 years ago
Published 2 years ago
👍🏾👍🏾👍🏾
Published 2 years ago
Nice store, not the cleanest bathroom.
Published 2 years ago
The Target store located in Forestvile Maryland has a very nice staff who are will assist you when needed and the store is clean and very welcoming. I love shopping at this Target.
Published 2 years ago
Always have what I need
Published 2 years ago
I like shopping at Target. Self checkout is convenient.
Published 2 years ago
Please beware, the head cashier and store manager are rude. Please don’t use manufacture coupons and the circle app. The cashier will pretend that the coupons were scanned, but please check your receipt. If it wasn’t applied, be careful when you try to get the difference from customer service. Guest services will try to give you less money or no money at all. If they give you money, it will be on a gift card and the head cashier will walk away. The head cashier and store manager are rude and mean. I never heard anything good about this store.
Published 2 years ago
I simply love Target!!!
Published 2 years ago
Lines are too long at every time of day it seems. They are probably understaffed, but if so, at least have all express self checkouts open please. Additionally, make sure that people in self checkout actually have 10 items or fewer.
Published 2 years ago
Rude employees messy store they dont have the same quality if merchandise I have seen in other targets forget about running in to grab something because they are not gonna have it and the line gonna be long
Published 2 years ago
I had a issue with a product at another target, unfortunately that manager wasn’t not helpful, I did stop by to this location with no questions ask Managers Mike and Asia got on it, they went above and beyond to solve my issue.
Thank you for your awesome kindness and understanding.
Published 2 years ago
Published 2 years ago
I don't think they ever check expiration dates for baby food and snacks. There were several Bamba peanut puffs expired back in September and October 2023 and I was there July 13, 2024. It's not my first time either. Do better target.
Published 2 years ago
The Guest Services team are an efficient and friendly group. Each time I had to get assistance, a team member was more than willing to assist.
Published 2 years ago
The closest target to my home but one of the worst!
Published 2 years ago
This is by far THE WORSTT TARGET ever. It's always dirty. The staff are rude and the there is never anybody around to assist
Published 2 years ago
Published 2 years ago
I place an order for on line pick up. The least they could have done is put my items in a bag. I always have issues with this store. Taking my business elsewhere
Published 2 years ago
Published 2 years ago
Published 2 years ago
I was appalled when I went into the hygiene and beauty aisles to find hair products, and hygiene items behind locked glass encasements. Not only, did you have to wait for assistance, but one couldn't even shop or carouse the products until it had been decided what I liked. I left with nothing from that aisle but feelings of disappointment and unwelcome!
Unfortunately, I had to purchase 3 other items as I did not have other options for shopping at the time. Otherwise, I would've left the store without purchasing anything!
The products were inaccessible and locked behind a glass case. You had to wait for staff to come to your assistance and open the cases for you to read labels, smell products, etc.
It's also important to note that this was in a location in a predominately Black area. This has not been my experience at other Target stores where the demographics are not predominately Black or POC.
This made the shopping experience unpleasant and quite frankly made me feel unwelcome!
Published 2 years ago
Convenient location off of Rt 4/Pennsylvania ave and Donnell Dr. Plenty of parking, clean store. They have begun to keep many items locked behind glass. Clothes detergent and skincare items are a few of them.
Published 2 years ago
Wish non drive up customers did not use the reserve spots.
Published 2 years ago
Asia was super nice and helpful! She went straight into action to try to help with my pick-up order and I really appreciated her efforts! Thanks Asia!
Published 2 years ago
The store was clean, well stocked, and employees were nice.
Published 2 years ago
I’m only giving 3 stars because of TL Kayla who was very nice and helpful. I come to this target frequently and today was just ridiculous. I bought a mac book charger from there back in Aug 2023 and it recently stopped working. I went to return it today and it did state on the receipt to return by 8/21/23 BUT that was only for when and if it stopped working within that time frame of me purchasing it, well today I tried to return it and the associate who assisted me (can not remember her name, she was dark skin with glasses working exchange & returns) said that the item was not refundable, i said okay well can I get store credit because I would at least like to leave with a new charger, She states that it wasn’t anything that they could do and that I should reach out to Apple for a solution and I was confused because why would I reach out to Apple when the item was purchased from here I asked. She didn’t have anything to say So I went to the Tech section and asked for a manager (TL Kayla) I explained to her what was going on and she immediately gave 3 different solutions. I’m going to stop here but the story was far from over I just want TL Kayla to get the recognition she deserves. Thank you Kayla:)
Published 2 years ago
I like it, lines are short, employees are friendly, parking is easy, orders on lines are convenient, almost no wait at all. Store is clean and organized.
Published 2 years ago
I usually shop at this store with no problem. I brought my ten year old daughter a VR system for three hundred dollars. I'm not able to hook it up with her age after verifying with meta support team multiple times. I would not recommend purchasing a system from here because the time window is closed to return it and we are stuck with a system we can't use after only having it for a month. I'll try Walmart from now on .
Published 2 years ago
Store did great!
Published 2 years ago
Published 2 years ago
Why did the pharmacist at this location fiil a prescription that costs almost $50 that could have cost far less over the counter. This iron supplement has been prescribed for patients for years. Why treat an 84 year old this way...?
Published 2 years ago
I wasn’t able to find the cami tops I wanted an couldn’t find staff to ask
Published 2 years ago
Published 2 years ago
Published 2 years ago
Hard to get help
Published 2 years ago
Published 2 years ago
Kari was super helpful! He know where all of the items I was searching for was located he walked us to the register to be certain we were good! He has a very positive attitude and is an asset here! Give him a raise asap
Published 2 years ago
I just want to take a moment and leave a good review cuz people usually leave bad ones. The absolute BEST customer service I have ever had! Karl was so super helpful! 👌
Published 2 years ago
Target has great quality merchandise and great prices
Published 3 years ago
This Target needs to send all their employees back to training. Clothes be everywhere and that is not normal for Targets, they are little more on the neat side. I can never find anyone to assist me at this location.
Published 3 years ago
I was able to find what I needed, even in the holiday rush!
Published 3 years ago
The Forestville Target is my local store and is doing a superb job at maintaining the store’s presentation and customer experience.
Published 3 years ago
Published 3 years ago
Published 3 years ago
Great store. Fully stocked with great selections. The Forestville store was clean and organized.
Published 3 years ago
I went to Target to get two items. I got them paid for them in less than 5 minutes.
Published 3 years ago
Picking up a few last minute items. The store was fully stocked.
Published 3 years ago
Published 3 years ago
Published 3 years ago
I placed an online order, it was a drive up pick up. The items were placed in my car. When I got home and checked the bags half of the items that I ordered weren't there. There's something wrong with the driving pick up because the last time I sat in my car for more than 30 minutes.
Published 3 years ago
It's always a good experience
Published 3 years ago
Published 3 years ago
Published 3 years ago
Has all you need. The produce section is way too small and doesn't have many options
Published 3 years ago
Trashy parking lot ! Customer service is good tho !!
Published 3 years ago
Grabbed a few quick groceries for dinner tonight. Super clean, staff was friendly and checked out smooth
Published 3 years ago
Target atmosphere is getting bad
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 3 years ago
This target is so ridiculous, ...one of the manager name Donni has terrible customer service, it's a clear difference in how they talk and treat there African American customers compared to the others. It's sad because over half the employees are black but they constantly target the black customers at this store as if they can't afford to shop at target..mean while the others are walking right out with merchandise. I seen it with my own eyes ...Do Better!!
Published 3 years ago
Published 3 years ago
Published 3 years ago
Me encanta Target siempre encuentro todo lo que necesito
Published 3 years ago
Published 3 years ago
This location needs to do better.
Published 3 years ago
My favorite department store is target.
Everywhere I am I always look for one to go shopping. I can spend whole day in there and come out with a lot of bags which makes me so happy because I always find what I am looking for.
The best I like of target it’s they have an Starbucks by the entrance so I first get my coffee and shopping I go
For every season I like to get new decor for the house.
There are always good deals
Well recommended
Published 3 years ago
I found what I was looking for.
Published 3 years ago
Published 3 years ago
One of my favorite places to shop 🎉
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 3 years ago
Long lines and the staff is lazy
Published 3 years ago
clean and check out was quick
Published 3 years ago
I hate how everyone here parks in the drive up spaces like if they’re actual parking spaces gettho
Published 3 years ago
Published 3 years ago
Published 3 years ago
I have shopped at this Target for many years as I live in close proximity. I can honestly say, I’ve never had any bad experiences until this year. Unfortunately, all because of Calvin, Jahniya and the security staff.
First of all, Calvin is the most unprofessional, immature, confrontational, rude, lazy, gossiping, lying, disrespectful employee I’ve ever met. He doesn’t want to work and always have an attitude. When he know you’re going to file a complaint against him with management he will go to security and make false accusations against you, which is dangerous, unsettling and unacceptable. He plays the victim and is the initiator, and covers it up very well.
Jahniya, will involve herself and defend colleagues when there in situations with a customer. She will become aggressive and confrontational towards the customer. She even almost ran a pushing cart into me while I was talking to Kenzie, Asset Protection Manager because of her bad attitude. She would’ve If I didn’t move out of the way.
The security staff (Malik and Marabel) are extremely unprofessional, inexperienced and incompetent. They will approach you very aggressively based off of lies and will not ask what happened before asking you to leave, which is very unprofessional, disappointing, embarrassing, humiliating and unacceptable.
Target really needs to look into the poor conduct of these employees and complaints made against them. Their aggression and lies is extremely concerning. They are definitely a liability. At this time, I will not be going back to this location as I am extremely concerned about my safety.
Published 3 years ago
I have been to target the lines are extremely long and it's hard to get assistance for items if u ask all they do is just point
Published 3 years ago
Published 3 years ago
Published 3 years ago
This location has gone way down. It's really giving a dollar tree vibe. It's not clean or organized. The shelves are not stocked. The detergent is locked up, so be prepared to stand there and wait 10 minutes for an associate to come unlock the cabinet for you to make your selection. The customer service is sub par. It looks horrible. I work in VA and the Targets I go to out there are luxury in comparison. It's so disappointing. It's like this is the forgotton Target. So sad.
Published 3 years ago
It is hard to find associates when one needs help
Published 3 years ago
Published 3 years ago
I arrived at the store about 12:15 pm! Took a picture of the job opening post in the door for my FBF. Viewed the clearance rakes. Staff were restocking shelves and putting stock away. Picked up my dog food, and some other food items for myself, went to check out, and saw two cashiers open and plenty of customers at self-checkout!!! Used my new e-gift card certificate and was out in good time! Lovely experience! The store is clean , bright, and colorful.
Published 3 years ago
I was able to find the desired products and check out quickly.
Published 3 years ago
I'm a Fan of Target from the
"Get go". One stop Shop with my "Red Card earning 5% back on everyday items.
Love,love,love!!!.
Published 3 years ago
This particular target does not receive the popular clothing collections that come out. So every time I call to see if they have a particular apparel they never have it they never have anything from these collections the last collection I’ll try to get was the spring 2023 collection and they had no pieces at all it wasn’t advertise that way it’s just it’s a crapshoot when you go to this Target to see if they have any pieces from any of the collections and this is the fourth time this has happened to me.
Published 3 years ago
The employee at the returns desk did not speak nor hold a conversation. He just simply returned my merchandise to a store credit, handed me the card and looked at me. Just RUDE AS EVER! I hope they hire new staff or teach their current employees what it means to have excellent customer service
Published 3 years ago
Published 3 years ago
Order online and pick up for the drive up at target is the easiest less stressful thing to deal with when making a target run
Published 3 years ago
Published 3 years ago
Published 3 years ago
Please do customer service training
Published 3 years ago
This location biggest challenges are its parking lot, staffing, and checkout lines. The parking lot caters to drive up parking. It’s a pretty small lot considering the location. Too much traffic. Not ideal walking with babies or kids. The store rarely has available workers on the floor for help. I had to walk from the back of the store to guest services just to be told an item that said it was in stock was really not. And then the check out lines are sooo long. They have like 1 or 2 cashiers and the self checkout moves so slow. Other locations there’s more staff and ones that problem solve to get the line moving fast. I honestly only come here if a specific item I need is here. I prefer Oxon hill for their parking lot and fast lines. And Alexandria for their inventory
Published 3 years ago
Lately, feel like the staff are working hard to make the customer experience here great. Over the past few months, they have ramped up customer service and store cleanliness. Every once in a while there are some stocking issues. Jordan at customer service has helped me many times with returns I needed to do, and I appreciate that it’s usually pretty smooth getting in and out of the store. The two biggest spots needing attention are the parking lot which can be tedious to get in and out of, and the check out line which at times is quite long.
Published 3 years ago
Order pickup service is horrible. Placed an order an hour ago still hasn't processed . Before they go through and then take more than 2 hours to fill . Better to just go to the store . No one answers the phones btw. When you walk in there is rarely a person at the guest services counter.
They are now little number of cashier's available so it always a long line. If you can go out to largo or any other target do so. They will have a better selection and more staff available and they do pick up in 2 hours.
Published 3 years ago
The price on the shelf tag did not once again match the register price. This is starting to look like common practice 😒
Published 4 years ago
My experience was great I called because there was an item that I was trying to purchase young man told me they had it in the store and that he would leave it at the service that's for me I went to the service desk item was there I paid for it and was on my way and the young man who waited on me at the service desk was very friendly and very helpful so when I called and the young man told me that he was going to get the item and leave it at the desk he did just that and the young man at the desk was equally
Published 4 years ago
Love curbside pick up. Great service, products usually in stock, quick service.
Published 4 years ago
Fast and accurate drive up experience.
Published 4 years ago
Clean and self check out no lines
Published 4 years ago
Items were never brought out after waiting 10 minutes item changed to sold out despite saying ready for pickup. Then I received a message thanking me for picking up but I never received anything
Published 4 years ago
Published 4 years ago
Never been to a Target before, this place is nice!
Published 4 years ago
It's hit or miss with this Target. I can get what I need for the most part, but a big pet peeve I have is when I see people deliberately parked in spots SPECIFICALLY designated for Drive-Up customers which makes it difficult for the rest us needing to pick up our items and go. The customer service - well leaves a sour taste in one's mouth...
Published 4 years ago
Great store to shop at awesome prices
Published 4 years ago
I had to return an item and pick up an online order at the Forestville, MD store. The experience was awesome! I don’t believe I was in the store more than five minutes and was able to do both of my transactions and literally seconds. The staff were friendly and accommodating. This was one of the best customer service experiences that I have had in a while.
Published 4 years ago
I had to return an item and pick up an online order at the Forestville, MD store. The experience was awesome! I don’t believe I was in the store more than five minutes and was able to do both of my transactions and literally seconds. The staff were friendly and accommodating. This was one of the best customer service experiences that I have had in a while.
Published 4 years ago
Published 4 years ago
Just went to the Target in District Heights. More than half of the items I purchased were more at the register than the price listed on the shelf! All these employees stocking shelves and no one can help. It's no one's section. Outrageous!!
Published 4 years ago
Published 4 years ago
Whole store in disarray. Hard to find anything with carts full of merchandise and rubbish on the floor. Worth driving extra to another location.
Published 4 years ago
Clean store, friendly customer service clerks. Love Target!
Published 4 years ago
I have had no problem with this location since starting shopping there 2 months ago, keep in mind I'm shopping on the weekdays, so not as crowded. The self checkout is still the busiest line even on weekdays. Yesterday I went there and got everything on my list, except for a single day pill holder, which was no big deal; they had plenty of the weekly pill holders though. Not sure why people waste their time putting in a review that complains about empty shelves and long lines, THAT IS LIFE NOW in this almost post pandemic world. People need to get back to work so our economy and everything can get back to normal!
Published 4 years ago
Hands down the worst target I’ve ever been to. Employees are lazy and it’s in a terrible area. Online pick up is horrible.
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Above and beyond service from KASSANDRA
Published 4 years ago
The representative was very helpful and nice
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
I've been going to this Target for almost two years, it has overall been worse than most even during the pandemic for keeping things in stock and food fresh. The lines are usually long. Today will be my last day at this location though due to a particularly unpleasant associate yelling at customers. Not the first but it will be the last.
Published 4 years ago
Published 4 years ago
I usually come here for last minute things and because this is the closest one near me… It’s decent but if you don’t want to wait in a long line to checkout don’t even waste your time. They usually have one lane open and the rest is self checkout the lines are so long it’s going near the grocery section of the store. They have to do better.
Published 4 years ago
Looking orbeez gun and it shows me nerf.
Published 4 years ago
Published 4 years ago
The pizza remind me of three brothers in Landover Mall. Loaded with cheese and just enough toppings. You don't need to say extra cheese.
Published 4 years ago
I love the fact that I can shop online and just drive up and it is brought out to you.
Published 5 years ago
Targets in urban areas are not as clean and the staff is 50/50some are professional and some lack good customer service. And a little more attention to cleanliness.
Published 5 years ago
The fast and friendly service. Being able to pick up and go was very convenient.
Published 5 years ago
The Forestville store was a mess, and nothing was in stock. Even with limited merchandise care to keep the store looking presentable should be priority.
Published 5 years ago
pricing andvalue
Published 5 years ago
How can you say that you are honoring price match and then when I get to the cash register because the price match is from Walmart you say oh we not doing it this week. But thats not what your sign say. This is poor customer service. What did your store manager think 15% was going to do when the price was 69.99 and rhe price at amart was 14.99.
Published 5 years ago
The service for online pick up is horrible. I ordered online and went to the store to actually shop for myself as I wait for my order to be prepared, and all I see is 3 out of 9 employees doing actual work. A lot of socializing and playing and no work. What's the point of online order pick up inside and the employees can use unprofessional language while I actually just sit here and watch them. I could go get my item myself but I've paid online and I won't pay twice. This is at the Forestville location. Literally wat hing 6 employees talking about nothing, security included. 2nd time I have dealt with this in a month, it won't be a 3rd
Published 5 years ago
Published 5 years ago
Dear Target,
Today the line is nearly all the way to the food section!🤔🤭🥱
This is an example of being understaffed and it affects guest experience greatly!!
Please hire some people for your team To improve experience
I would also like to add that only two Self check out kiosk are working...
Warmly,
Target customers of Forestville
Published 5 years ago
I always love target even though some of the prices are a little high but they mostly have the things that I want and need.
Published 5 years ago
No line purchase was ready
Published 5 years ago
Because I received the correct item.
Published 5 years ago
Customer service representative was very respectful
Published 5 years ago
The store is always unorganized, unstocked and give me the feeling the food is not properly stored at correct temperature because the store looks and feel unclean. The cashier gave the best customer service there is. She is an asset to this company.
Published 5 years ago
My review isn't against the store itself but about a male employer that tends to stand by the exit. The first time this man approached me as I was walking out my with 5 yr old next to me. He asked me if he could take me out on a date. Yes, a fully dressed Target employee approached me to ask me out while on the clock. I kept walking. Today I went to this target again. All is good in the store until I am about to out the cart back where the others are. I didn't recognize him until I saw him harrass to ladies walking out of the store. This man literally placed his body next to this ladies and whispered something on their ears while the ladies are just trying to leave the store. This is beyond unprofessional! I went to my car and called the store, asked to speak to the supervisor and I formed her of the behavior her employee is demonstrating while on the clock. I hope they take action to avoid this type of behavior to continue to happen.
Published 5 years ago
The CVS Pharmacy at Target is slow, understaffed as they ONLY have 2 pharmacists working instead of having a 3rd person work the cash register and get the filled prescriptions! NOW with Flu shots is going to make it even SLOOOOOOOOOOWER!
Published 5 years ago
Published 5 years ago
I was able to find what I needed online quickly, purchase it and go to the store for pickup with no problem.
Published 5 years ago
Young Associate I asked for help dropped everything he was doing to help me find what I was looking for.
Published 5 years ago
Published 5 years ago
Placed an online pickup order, because I have an infant in the car, like I usually do for my basic household items and a new Baby Sit Me Up chair. Everything was marked "out of stock" in the app. So I had no choice but to go inside only to find everything was well stocked. With only two hands and a baby in one I needed some help bringing this large baby appliance to the front. When I asked the nearest associate they acted like I was speaking Chinese when I asked could they take the large item up front for me to pickup. When I get to customer service and let them know of my experience they just commented "seems like people were being lazy when filling the pick up orders" so nonchalantly as if that were acceptable and normal. Won't be using this location again. Gave 3 stars because they got a cart attendant to help me to my car and they have a Starbucks.
Published 5 years ago
They have a large variety of baby products for me to choose from
Published 5 years ago
Due to the fact the self service lane were not open at all.
Published 5 years ago
Published 5 years ago
Love the Target Drive Up option based on the Convenience!
Published 5 years ago
I and another customer waited to be helped, but once the Target employee completed her transaction with the customer ahead of us she walked from behind the counter and said she is going to take her 30 min break. Left both of us standing at the counter. We waited until we saw another employee walking bye and asked could they call someone.
Published 5 years ago
Published 5 years ago
This target is not bad at all
Published 5 years ago
Ease of ordering online saves time in the store.
Published 5 years ago
Published 5 years ago
My service was fast and speedy
Published 5 years ago
I like the feel of this location.
Published 5 years ago
Great prices, convenient location, variety of merchandise
Published 5 years ago
Anna & Michelle at the customer service desk were both rude & dismissive about a general question I asked. The wrong drive up order was placed into my trunk. As soon as the guy closed my trunk, I called the store & spoke to Michelle. Upon confirmation, Michelle asked me to bring in the incorrect order in exchange for my actual order. When I got to the counter, Anna handed me my items. I asked, what is the point of a drive up order if you were going to have a customer come in to pick up their items? Michelle responded in a condescending tone, "I'm sorry, do you want someone to wheel it out for you?" I told her, "Well of course I don't because I walked in to get it." I repeated my question by stating, "But why would you have a customer come in to pick up their order instead of bringing it out?" Anna stated that she didn't know that I was still outside & all we can do is apologize & learn from the situation." I told her I feel like you're being very dismissive & not even listening. Michelle rolled her eyes & walked away. There should be a policy or guideline to not have a customer bring items back in the store for a drive up order. Have the correct order brought out & the wrong order taken back by a Target employee. I'm not sure why they both had an attitude, but its just a job & they should not get an attitude with a customer that doesn't bring that type of energy towards them first. I'm a retail manager as well & I get it, but I would never be condescending & rude over a question posed. Please make them both aware of my complaint & hopefully they understand where I'm coming from.
Published 5 years ago
It was simple and easy. The Target Team Member came to my car quickly and placed the item in my trunk. I will say that the bathrooms at this location are HORRIBLE. They are so bad that you can't safely use them. It really makes me question whether Target is taking the pandemic seriously.
Published 5 years ago
QUICKNESS
Published 6 years ago
I LOVE TARGET
Published 6 years ago
Location
Published 6 years ago
Their website says they have Fresca and they do not. wasted trip over the river and through the woods. people who work there are nice though, the store is clean.
Published 6 years ago
They have everything you need.OneStopShop
Published 6 years ago
Published 6 years ago
Published 6 years ago
best service, I felt so special, and got what I needed. Ms. Tish help me.
Published 6 years ago
Published 6 years ago
Very quick service and pleasant person that brought my items to my car
Published 6 years ago
Very bad customer service. The managers have the worse attitudes ever. Horrible experience on several occasions I've shopped at this location.
Published 6 years ago
I love target
Published 6 years ago
Published 6 years ago
Published 6 years ago
Friendly and fast
Published 6 years ago
Convenience, cleanliness, and excellent customer service.
Published 6 years ago
Very well stocked. Covid complaint. Friendly employees.
Published 6 years ago
Love target
Published 6 years ago
I can never leave with one thing
Vanessa is awesome!
Published 6 years ago
This place has terrible customer service. They need to either re-train or fire the staff, and start over. In this day and age where so many people are out of work due to the pandemic, I’m confident Target can hire people who are excited to come to work and have great interpersonal skills.
Published 6 years ago
- 6 photos
- 200 reviews
- 3.9 rating
- Phone: +1 301-778-1651
- Website: https://www.target.com/sl/forestville/1897
- Address: 3101 Donnell Dr, District Heights, MD 20747, United States
- Coordinates: 38.848957399999996, -76.88706379999999
- Department store
- Baby store
- Clothing store
- Electronics store
- Furniture store
- Home goods store
- Office supply store
- Outdoor furniture store
- Shoe store
- Toy store
- Monday: 8 AM–11 PM
- Tuesday: 8 AM–11 PM
- Wednesday: 8 AM–11 PM
- Thursday: 8 AM–11 PM
- Friday: 8 AM–11 PM
- Saturday: 8 AM–11 PM
- Sunday: 8 AM–11 PM
- Kerbside pickup: Yes
- Delivery: Yes
- In-store pick-up: Yes
- In-store shopping: Yes
- On-site services: Yes
- Same-day delivery: Yes
- Wheelchair-accessible car park: Yes
- Wheelchair-accessible entrance: Yes
- Quick visit: Yes
- Electronics: Yes
- Ink cartridges: Yes
- Cheques: Yes
- Credit cards: Yes
- Debit cards: Yes
- NFC mobile payments: Yes
- SNAP/EBT: Yes
- Credit cards: Yes