Emerald Square Mall

Incredibly sad to see this icon from my childhood and teen years in such bad shape. Almost empty of stores, restaurants, and less and less maintained. Directories are no longer updated and there are ads for stores and restaurants that aren’t even there anymore! Escalators broken all the time & now the main elevator, too. Online shopping isn’t solely to blame here- it’s greedy management and bare-bones maintenance keeping stores from staying. Wrentham Outlets are an OUTDOOR mall in NEW ENGLAND- and do much better, which is ironic.

Published a year ago

Average mall with all the basic stores like Macy’s, h&M etc. Many seem to be closing shops but like the ambiance.

Published a year ago

This mall looks like it's in the process of shutting down for good. There's about 10 or so stores still operating, and the food court only had 2 restaurants in business. 3 levels and so many empty spots where stores used to be. I was able to find something to buy with the stores that are left in this mall.

Published 2 years ago

Beautiful and gorgeous mall , online store kills all retail, but online store will never give you the same feeling that you can hanging out with friends and family together. I think it is a great opportunity for young generation and small business owners has the chance to pay fair rent have business set up in a fancy mall . The big brand all out , time for small businesses owner to move in . Let’s bring the mall back again ! Slow down life a little bit, stay away from the phone screen , let’s do shopping in reality .

Published a year ago

The ESM is a mall the is now completely depressed. A majority of the stores are closed. The halls are dimly lit. The mall used to be so robust. The Pandemic hit this mall hard. Why keep this huge all open. Complete waste of energy.

Published a year ago

This mall is so empty. It's very bizarre. Also, escalators up are always down so you have to walk up alot of stairs to get to third floor, that don't look very sturdy. I used to love this mall but I don't know where all the businesses have gone. It would be a nice mall if there were more stores. Sad.

Published 2 years ago

Very nice mall but half of it is empty. Enjoyed going to the card show put on by Cardboard Promotions and meeting Tim Thomas. Will come back again.

Published a year ago

I was one of so many that visited this mall. I still visit once in a while and I miss the good old days. I am not very fond of the providence place mall,it is very congested and it feels like people on top of you. I would love to see this mall come back to life. Lover the rental cost,bring in Starbucks, dunkin,old navy, beeding,and other house hold items back, fix the escalators, and bring some bench back to the floors,some people get exhausted and need a brake of walking and make dinning in a bit better heather and add s tv screen so people can sit back and relax.

Published 2 years ago

So, i went to the emerald square mall, and i gotta put this out: it was the most worst experience of my life. The design is awful, and downright rubdowned up. I have never seen such a mall in disarray and a plain disaster. If anyones thinking of going there, heres my suggestion, dont, and Im never there again .

Published a year ago

Most of the stores are closed and Macy s furniture didn t have much furniture.

Published a year ago

Great atmosphere for the card show

Published a year ago

This mall has been a staple for me since childhood, especially at Christmas time! The first floor has many stores and they make delicious protein smoothies at the sweet & sour bar! The managers still make it a point to give back to the community and run events. They re working hard to keep the mall alive and we should all support that!!

Published a year ago

For my honest review I would say that they should close down this place. First off there are not very many shops that are opened in it. Secondly when I went to Macys there was only one worker there and I couldn t buy a coat because there was nobody to check it out. I think they need to close this place down and I am very disappointed.

Published a year ago

Although so many stores have closed they still have a great variety and I love the sales they are always having!

Published a year ago

Dead mall. Broken escalators. Third floor is almost completely empty of stores. Food court has two choices of restaurants to eat from.

Published a year ago

Macys staff is following me around I left without buying anything

Published a year ago

The ESM is a mall the is now completely depressed. A majority of the stores are closed. The halls are dimly lit. The mall used to be so robust. The Pandemic hit this mall hard. Why keep this huge all open. Complete waste of energy.

Published a year ago

Published a year ago

Not too many stores open.

Published a year ago

Very nice mall but half of it is empty. Enjoyed going to the card show put on by Cardboard Promotions and meeting Tim Thomas. Will come back again.

Published a year ago

Published a year ago

Incredibly sad to see this icon from my childhood and teen years in such bad shape. Almost empty of stores, restaurants, and less and less maintained. Directories are no longer updated and there are ads for stores and restaurants that aren t even there anymore! Escalators broken all the time & now the main elevator, too. Online shopping isn t solely to blame here- it s greedy management and bare-bones maintenance keeping stores from staying. Wrentham Outlets are an OUTDOOR mall in NEW ENGLAND- and do much better, which is ironic.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Sad to see this mall on the verge of shutting. Even sad is the mall management not putting any efforts in reviving this beautiful place. Roads and parking are full potholes. Very sad

Published a year ago

Published a year ago

Where the consumerist American dream went to die I honestly think it would be best if they just closed the small down, and either turned it into affordable living accommodations. Or a giant gym multiplex

Published a year ago

Published a year ago

Average mall with all the basic stores like Macy s, h&M etc. Many seem to be closing shops but like the ambiance.

Published a year ago

Few Stores I dont think the mall will last long.

Published a year ago

Best Mall

Published a year ago

Published a year ago

Hosting Rodeos. In this day and age, In this day and age we still have goons who attend rodeos and the ignorance of Emerald Square Mall to host one. Grown men beating on animals for other`s amusement. What kind of a mall is this?

Published a year ago

Published a year ago

Beautiful and gorgeous mall , online store kills all retail, but online store will never give you the same feeling that you can hanging out with friends and family together. I think it is a great opportunity for young generation and small business owners has the chance to pay fair rent have business set up in a fancy mall . The big brand all out , time for small businesses owner to move in . Let s bring the mall back again ! Slow down life a little bit, stay away from the phone screen , let s do shopping in reality .

Published a year ago

Its unfortunate this place used to be the place to be in my childhood but its now a shadow of its former self and its so heartbreaking

Published a year ago

It is now a very sad place. Very few stores are remaining. Escalators are not functioning, and the online store directory is not kept current.

Published a year ago

Love how they are figuring new was to use the mall, like having flip circus or t h e carnivals they have there now. Are a great way to revive the old makl

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

This mall is so empty. Its very bizarre. Also, escalators up are always down so you have to walk up alot of stairs to get to third floor, that dont look very sturdy. I used to love this mall but I dont know where all the businesses have gone. It would be a nice mall if there were more stores. Sad.

Published a year ago

Fast fading mall with housing for sure to take its place

Published a year ago

Dont bother coming here unless the store you want is only here third floor has all of seven stores open

Published a year ago

Published a year ago

Published a year ago

Great stuff

Published a year ago

Published a year ago

A lot of stores are closed

Published a year ago

Always nice place to do shopping

Published a year ago

Published a year ago

So sad to see this place has gone downhill so far

Published a year ago

I was one of so many that visited this mall. I still visit once in a while and I miss the good old days. I am not very fond of the providence place mall,it is very congested and it feels like people on top of you. I would love to see this mall come back to life. Lover the rental cost,bring in Starbucks, dunkin,old navy, beeding,and other house hold items back, fix the escalators, and bring some bench back to the floors,some people get exhausted and need a brake of walking and make dinning in a bit better heather and add s tv screen so people can sit back and relax.

Published a year ago

Published a year ago

Published a year ago

Ghost town

Published 2 years ago

Published 2 years ago

Published 2 years ago

Nothing in here. 3 floors pans most all stores gone.

Published 2 years ago

This mall is dead. Lots of the stores are close.. There is no electricity...

Published 2 years ago

Fascinatingly dead and Nearly abandoned are the words that came to mind when I visited this mall. I came here to go to the Toy Vault and honestly It s somewhat unnerving and yet awe inspiring to see a mall that big be so empty. I imagine It must ve been something truly spectacular in its heyday but now it stands as a liminal time capsule from a bygone age.

Published 2 years ago

Published 2 years ago

Is hot topic still open or aeropostale?

Published 2 years ago

Published 2 years ago

My favorite mall in new England

Published 2 years ago

Published 2 years ago

Make sure you check mall hours first and call ahead! This mall has been closing at 8pm and online says 9 pm.

Published 2 years ago

Published 2 years ago

It s EMPTY! First time there in years (live less than 3 miles away). Walked the entire mall to get exercise; didn t see more then 8-10 people in over 1 1/2 hours. Walked into Macy s, you could hear a pin drop ! No one in any of the very few stores still open and the few employees won t even say hello or ask if they can assist you. The food court had ONE person sipping a soft drink alone at a dirty table. How can this place still exist??!!!

Published 2 years ago

Too many closed stores

Published 2 years ago

Published 2 years ago

Some different stores and an experience for everyone. Unfortunately the mall suffers what every brick and mortar is suffering. Shops moving out or closing due to the online world. as someone that like to shop at store as well as online it is sad to the the mall in the shape it is in. Was there around Christmas and it was a bit sad to see so few people.this.mall is just about abandoned at this.point. it is so sad to see another mall dying. Update this mall has barely any stores left

Published 2 years ago

This mall is shooting itself in the feet

Published 2 years ago

Published 2 years ago

Gyros food court Amazing

Published 2 years ago

This mall looks like its in the process of shutting down for good. Theres about 10 or so stores still operating, and the food court only had 2 restaurants in business. 3 levels and so many empty spots where stores used to be. I was able to find something to buy with the stores that are left in this mall.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Update your closing times! Google said it closed at 9pm today and it was wrong! Got there to find out all stores closed at 8pm!

Published 2 years ago

Once thriving now somewhat surviving

Published 2 years ago

Ghost town but still some good shops. pretty sure this mall is destined for closure and will be mixed use with condos in the next couple of years.

Published 2 years ago

Published 2 years ago

I have lots of memories of good times at this mall but it is going downhill fast. Every time we have visited in the last five years there are less stores. The mall now features more closed retail space than active ones; the food court has been reduced to three restaurants (although there are a few others outside the food court); and the mall, as a whole, has become in indoor ghost town. I can t understand why the public has forsaken indoor malls but it s simply destroying this mall.

Published 2 years ago

Enjoy going, but where did some of the stores go.

Published 2 years ago

Published 2 years ago

Did you know malls still exist, kinda? To my surprise, they even still had a Spencers and Hot Topic (which were really the only stores I ever cared about when I used to go to malls) There werent many other stores, though, and there were only two or three places open in the food court, so the mall is definitely on its way out, unfortunately. They were setting up tables & displays throughout the place for some trading card thing, so Im guessing thats how the mall has managed to even stay open at all -- renting out the space for various little conventions and stuff like that.

Published 2 years ago

Published 2 years ago

Empty mall, businesses are closing, coulb be a better place in the future

Published 2 years ago

Its struggling like many malls.

Published 2 years ago

this place has some good stores in it but a lot of stores missing kinda a ghost town now

Published 2 years ago

Lot of the stores closed

Published 2 years ago

I have no idea why the mall keeps saying they re not closing if you go into the mall it is completely dead 60 to 70% of the stores are gone. It s not worth your time here. Yeah there s a couple stores left but not much.

Published 2 years ago

I am rating this mall based on the memories and not on its current state and it is so sad on how much the pandemic affected this mall. (It was starting to decline before but the pandemic was the hitting blow)

Published 2 years ago

Good food court

Published 2 years ago

Although this mall has potential, a lot of renters are not renewing their leases. Im sure the open stores here are on 10+ year contracts. This mall during the holidays was always hustling and busting at the seams with shoppers. Not so much anymore

Published 2 years ago

Show up to the mall at 8:15 at night and the whole entire place is closed. Why does it list open until 9 PM if it s really not open until 9 PM? You can go inside the mall, but not one store is open . The mall needs a new owner that s gonna take care of it. It used to be thriving and full of people. Now there s under 10 stores functioning. Please somebody else buy the mall and bring it back to life! There is no reason for the mall to be this pathetic and sad.

Published 2 years ago

Emerald Square used to be the place to go it is so sad to see so few stores there. Hopefully it can become apartments, medical offices, retail and food. Such a great location.

Published 2 years ago

Published 2 years ago

Published 2 years ago

nice mall, but very empty. it looks like it s going to close soon, but i hope not!

Published 2 years ago

That mall is dead the only good part Id the Chinese food upstairs

Published 2 years ago

There are like 5 stores not worth going to

Published 2 years ago

Missing a lot of stores but still going strong!

Published 2 years ago

Everything in one place

Published 2 years ago

Published 2 years ago

Love this mall and love the cotton candy machine on the first floor !

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Sort of a survivor of a dying breed, its amazing that its made it this long. This mall has a bunch of small businesses in it that are super cool and it was honestly fun to walk around for a couple hours.

Published 2 years ago

Very clean Mall

Published 2 years ago

This review is for Q Cafe, which doesn t have a place to leave them reviews! Excellent tea options :-).

Published 2 years ago

Everything in this mall is closed. Auntie Annes messed up my order. Theres maybe 2 stores. JCPENNEYs bathroom looked like a dumpster fire.

Published 2 years ago

Google says they close at 9 came an hour before close and was basically told to leave the food court by a janitor that takes his job way too seriously. Settle down Paul Blart Jr.

Published 2 years ago

Most of the mall is just empty stores.

Published 2 years ago

Staff was helpful but mall barely has any stores in it. First floor had the most and third floor was practically empty.

Published 2 years ago

Published 2 years ago

Published 2 years ago

It hurts the economy so bad, the locals are dying

Published 2 years ago

Its sad that these malls are going down hill. The stores dont have any help. Restaurants arent open on ground floor. Tried to go upstairs to the food court with someone who cant walk very well and the elevators arent working or arent available in the mall or escalators. You have to go in a store to use the elevator if the have more than 1 floor. We had to leave. Unfortunately

Published 2 years ago

Published 2 years ago

Hours are wrong on Google and website

Published 2 years ago

ABSOLUTELY terrible mall. Their stores are all closed and the mall is not clean and not updated. It s a very empty mall and every time me and my family come we never find anything it s also very unorganized in some stores, some other stores are good, like H&M but the rest are trashy. Terrible JC penny everything is expensive and not good clothes at all. PLEASE DO NOT COME OUT HERE IT IS NOT WORTH THE DRIVE

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Emmmmpty... Very few customers and even less store selection. I have to say, the experience was preferable if not haunting and surreal.

Published 2 years ago

So sad to see another dying mall.

Published 2 years ago

Published 2 years ago

Good place to walk. Nothing worth shopping for. It was terrible. There really isnt anything worth buying. $120 baseball hat? I think not.

Published 2 years ago

Alot of Storrs closed. All 3 floors could go to 1 floor

Published 2 years ago

Was not there

Published 2 years ago

Published 2 years ago

It used to be nice

Published 2 years ago

Wow that place was cool when I was young, it was a ghost town now, but me and my daughter did find shoes we were looking for so thank you Emerald Mall, shoe dept, and JC Penny for that!

Published 2 years ago

Unacceptable Behavior; Verbally Abusive employee at an Easter Bunny Photo Event March 2024 As a parent attending an Easter Bunny photo event with my children, I anticipated a festive atmosphere filled with joy and excitement. However, my experience was tainted by the disturbing behavior of an employee of VIPHOLIDAYPHOTOS, whos was working the Easter bunny photo shoot, which I feel forced to post publicly. During the event, I observed an employee displaying highly disturbing behavior. Not only did they become verbally abusive towards many customers, but they also resorted to vulgar expressions, all of which occurred in the presence of children.!!!!! This behavior was inappropriate and unacceptable in any setting, let alone one geared towards families and young ones celebrating a holiday. The employees behavior made me leave the facility immediately with the potentially harmful environment for attendees, particularly children who were exposed to such language and behavior. As a parent, witnessing this was disgusting & disappointing. I will NOT be attending any of these events at Emerald mall ever again ESPECIALLY if they continue to use this company (vip holiday photos) for their holiday photo shoots - disturbing, dangerous and really inappropriate. Save your kids the trauma!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Its a sad ghost town. Very few stores and getting very rundown. We go for FYE and Toy Vault mainly.

Published 2 years ago

Still a decent place to Mall walk. It pains me to see all the empty stores.

Published 2 years ago

Published 2 years ago

Still a fun place to GET OUT AND SHOP!!

Published 2 years ago

Its not like use to be. Sad

Published 2 years ago

Published 2 years ago

One of my favorite malls. Great selection of stores, looks very nice, love the neon. Really cool Christmas display

Published 2 years ago

Published 2 years ago

Published 2 years ago

Low Prices, nice quality of jeans, shirts, sweaters, sneakers at JC Penny and Macys were better than anything on Amazon, Walmart. Phone repair, accessory was great. Arcade, Falafel place nice. Unfortunately 3rd floor only has food court and few other stores and landlord is just trying to collect store rent, and not fixing potholes, escalators (fire code violation maybe???). Isnt it better to take kids to the toy, game stores here than plop them on a tablet to pick out toys, clothes? Amazon is not cheap if you compare everything.... Prime membership offset your savings when you add that (free shipping is not free) porch pirates suck... Bring back Toys R Us, Child World!!!

Published 2 years ago

Slowly dying, they arent even bothering to fix things anymore. Broken escalators, roof leaking and more and more closed shops. The end is nye.

Published 2 years ago

Published 2 years ago

Almost nothing left

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Great spot for a walk on a chilly day! Grabbed some lunch on the way out!!

Published 2 years ago

Published 2 years ago

It was half empty with not many open stores. The ones that were open were well stocked but it wasnt busy for a Saturday night.

Published 2 years ago

Seems like some shops and unique places coming to life

Published 2 years ago

Published 2 years ago

Published 2 years ago

Experience has always been fine but sad to see the stores all slow going away.

Published 2 years ago

Published 2 years ago

Hanging on for dear life, but still got it

Published 2 years ago

Usually just hit Macys on JCPenneys. Sadly the mall is very quiet

Published 2 years ago

Published 2 years ago

Published 2 years ago

Used to be a fun. Thriving place to be & Shop. Its a sad state now with most stores gone except big box which even they have left /like Sears or are leaving.

Published 2 years ago

I like this mall, but its almost empty now, I hope it will be back in full business as usual

Published 2 years ago

Published 2 years ago

I was able to park very near my destination store. It is well designed and very accommodating for handicap visitors.

Published 2 years ago

Went to Macys found great bargains. Specially shoes. And Estee Lauder perfume.

Published 2 years ago

Quiet. Few stores. Food court lacks.

Published 2 years ago

Published 2 years ago

This Malll is ok.....its a big mall with a small amount of stores. Yhere is a first floor full of stores and when you Reach the second level its just 2 stores and the food court and not even the food court has many places you can eat. My opinion its ok if you dont have anything to do.

Published 2 years ago

Not a lot of stores at all. Food court had 3 things. Looks like they re trying to add some more stores. I hope they do because this could be a great mall!

Published 2 years ago

Published 2 years ago

There is less and less English Speaking customers at this Mall. The change in customer base is very noticeable. The Mall has so many stores closed, I really dont see why it hasnt closed. Escalators always out of order. Roof leaks and buckets set up to catch the leaks. Ceilings discolored from the leaks. Its sad to see this regional Mall faltering like this, as it was a very busy Mall in past years.

Published 2 years ago

Slowly dying

Published 2 years ago

Emerald square mall is absolutely fantastic. I feel as if Ive entered a new world every time I step through those doors. The food court is absolutely fantastic, but my wife says Im a fat tub of lard who spends too much time in the food court. Isnt she such a jokester? Also the hot topic is a great place to quell the incessant nagging from my wonderful daughter. Shes always going on about Radiohead whatever that is LOL. Love my family and love Emerald Square Mall!!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

More stores than I remember there being in years past, everything you need. Lots of parking close to entrance.

Published 2 years ago

This mall is 65-70% EMPTY right now! It was build when I was about 9 years old Im 46 now. The 3rd floor was empty except for Victoria secret and Newbury comics and only 3 out 8 possible restaurants at the food court were in use! Even the carousel was removed from the good court! Ive never seen any other malls in this area doing so bad, still has Macys and J. C. Penny. Sears is gone.

Published 2 years ago

Im not sure what mall some of the recent reviewers were at but....this place is dead! Looks like at least 50% of the stores are vacant. Food court is mostly vacant. Selection at stores like Macys is dismal. Avoid!

Published 2 years ago

Not a lot of crowds of people there, which makes it enjoyable to shop.

Published 2 years ago

The food court here is great, and theres plenty of shops to keep you occupied. If youve never been here, you can actually drive to the parking garage at the back right up to the upper floor and food court. It saves a lot of walking and travel on escalators if youre just dropping in for food.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Pretty empty mall.

Published 2 years ago

Ok

Published 2 years ago

Clean and bright and still has some nice stores to browse around!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Unfortunately theres not much to offer in the mall anymore. But the worst complaint is the hours they dont open until 10:00 or 11:00 and they close between 7:00 and 8:00

Published 2 years ago

A lot of stores empty including food court kind of sad not sure how much more malls are going to be able to compete with online shopping

Published 2 years ago

Nice for a morning walk.

Published 2 years ago

Published 2 years ago

Was very clean, not too crowded, nice place to go shopping.

Published 2 years ago

Published 2 years ago