Starbucks

I ordered egg bites. Instead I received an egg sandwich. When I asked the server stated they were out of egg bites. My concern is I should have been asked if this substitution was ok. Is this because I didn’t ok a tip when I paid.

Published 2 years ago

Staff have decided that even though their posted hours are from 6 am to 8 pm, their actual opening time is 6:30 am. The app and website both show the store opens at 6 am and you can order on the app at 6 am. However, if you order through the app, they will mark your order as complete. However, when you show up, you’ll find an empty, locked store.

Published 2 years ago

The barista with the long red locs is absolutely the kindest and just simply amazing!

Published 2 years ago

Awesome team and friendly staff! Ramone the store manager is an awesome leader always delivers, and executes quickly! It’s amazing when he sees me coming into the store my drink is always made and ready at the pick up end. Keep up the great work guys!

Signed Ms half soy/half sweet cream 😊

Published 3 years ago

It’s crazy how you can tell this is a franchise and not a real SX. The baristas are beyond rude and have the worst attitudes to the point that is better to walk out and go get coffee somewhere else. Is not even plain costumer service it’s extremely RUDE and hostile. I said good afternoon to the register person and she replied “what do you want”. I want to leave now that’s what I want. Never again. You would think that being located at a hospital where customers are most likely not having the best day, they’d had some empathy and cordiality. What a bad experience.

Published 3 years ago

This is the worst Starbucks I've ever been too. They have messed up my drinks countless times. Simple drinks from the menu. They hardly ever get it right. Don't waste your money.

Published 2 years ago

This Starbucks is my favorite location hands down. It has the quickest service and the best baristas. So respectful and caring. It is always clean and top notch service. I come here everyday, even multiple times a day. Thank you all for everything you do!! 10/10

Published 3 years ago

At the Harper Hospital site, the management, led by Raymon, exhibits subpar professionalism and lacks competence. There are shortcomings in recruiting, training, and scheduling qualified staff, resulting in insufficient coverage and supplies, with core items such as cups and milk frequently unavailable. This represents a demoralizing case of leadership misalignment – the wrong person in the wrong seat on the wrong bus.

Published 3 years ago

Staff have decided that even though their posted hours are from 6 am to 8 pm, their actual opening time is 6:30 am. The app and website both show the store opens at 6 am and you can order on the app at 6 am. However, if you order through the app, they will mark your order as complete. However, when you show up, you’ll find an empty, locked store.

Published 2 years ago

I ordered egg bites. Instead I received an egg sandwich. When I asked the server stated they were out of egg bites. My concern is I should have been asked if this substitution was ok. Is this because I didn’t ok a tip when I paid.

Published 2 years ago

The barista with the long red locs is absolutely the kindest and just simply amazing!

Published 2 years ago

All employees very friendly, orders come out fast

Published 2 years ago

Published 2 years ago

Published 2 years ago

This is the worst Starbucks I've ever been too. They have messed up my drinks countless times. Simple drinks from the menu. They hardly ever get it right. Don't waste your money.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Bad place

Published 3 years ago

At the Harper Hospital site, the management, led by Raymon, exhibits subpar professionalism and lacks competence. There are shortcomings in recruiting, training, and scheduling qualified staff, resulting in insufficient coverage and supplies, with core items such as cups and milk frequently unavailable. This represents a demoralizing case of leadership misalignment – the wrong person in the wrong seat on the wrong bus.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

They made my drinks quickly by ordering off the app. I got the pumpkin spice cold brew... It was lacking. I got extra foam and spice topping and didn't get the latter.

Published 3 years ago

The male barista is extremely rude and disrespectful. I love starbucks...But when dealing with someone like that I would rather have horrible hospital coffee.

Published 3 years ago

It would be hard to find a place where one is more warmly greeted or where the staff is willing to go so far out of their way to give it to you like you want it….and yet their personalized service and friendliness doesn’t prevent them from getting through a long line of customers quickly. They are fun people to know.

Published 3 years ago

It’s crazy how you can tell this is a franchise and not a real SX. The baristas are beyond rude and have the worst attitudes to the point that is better to walk out and go get coffee somewhere else. Is not even plain costumer service it’s extremely RUDE and hostile. I said good afternoon to the register person and she replied “what do you want”. I want to leave now that’s what I want. Never again. You would think that being located at a hospital where customers are most likely not having the best day, they’d had some empathy and cordiality. What a bad experience.

Published 3 years ago

This Starbucks is my favorite location hands down. It has the quickest service and the best baristas. So respectful and caring. It is always clean and top notch service. I come here everyday, even multiple times a day. Thank you all for everything you do!! 10/10

Published 3 years ago

Awesome team and friendly staff! Ramone the store manager is an awesome leader always delivers, and executes quickly! It’s amazing when he sees me coming into the store my drink is always made and ready at the pick up end. Keep up the great work guys!

Signed Ms half soy/half sweet cream 😊

Published 3 years ago

Needs vegan options.

Published 3 years ago

Published 3 years ago

Published 3 years ago

I went down to this Starbucks at 5:35 pm and they were in the process of closing and it says they close at 8pm. The young lady said everything is shut down and the only thing they can offer me is plain coffee. I feel it’s very unprofessional for an establishment to because they feel like it.

Published 4 years ago

I come here every morning the two young lady’s who work there Bree and Brittney are the best they even gave us samples they open and close they different need raise !! Or more workers

Published 4 years ago

Machine is always down!

Published 4 years ago

The employees are rude. They haven’t had any Frappuccinos or nitro cold brew all Summer (machine is down). For the price we pay the drinks are never made correctly and don’t you dare complain about it. Will be going to Mack and Woodward

Published 4 years ago

Published 4 years ago

Employees not friendly. Often drinks are incorrect and when you bring it to their attention they seem to have attitudes. A few good employees are overshadowed by the poor service from the others. Unfortunately this location is the only starbucks on campus.

Tried again after not going for several years. 2 days in a row - people with attitude, no availability of products, and drinks do not taste anything like they should. I will be walking to Mack and woodwork.

Published 4 years ago

Great customer service

Published 4 years ago

Published 4 years ago

Published 4 years ago

Very slow service. Friendly employees

Published 4 years ago

Published 4 years ago

They are not serving to the public. Unless you have an appointment!!! So I paid to park in this hospital to get Starbucks walked half a mile there and back to my car!!! Do not go without calling first I guess

Published 4 years ago

Bad service on the Casher the Casher she has attitude

Published 5 years ago

Nice location inside DMC

Published 5 years ago

It's always fine and good service as long as they're open. It would be great if they were open at night for the hospital staff that work overnight but I guess they don't care about us.

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Can you guys ever ster my coffee

Published 5 years ago

The management of this store has no respect for its employees or the Starbucks name. He is very rude and arrogant and likes to intimidate the young ladies.

Published 5 years ago

Closed to public

Published 5 years ago

Terrible experience.I waited thirty minutes before I was even acknowledged (store was supposed to open at 0600). Service is poor, employees have attitudes, and drinks barely ever come out right. I’ll never be going here ever again.

Published 5 years ago

It is unfortunate that we only have this Starbucks in the hospital. Unprofessional and treat you with attitude. Need a change of whole management. Super slow. Sometimes from their slowness, I wish I could get in and get my own drink.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

The service here is horrible my drinks are consistently made wrong and when I correct them it seems to be a problem and the way they talk to their customers so rudely is ridiculous

Published 7 years ago

The barista with the long red locs is awesome!!!

Published 7 years ago

I love this Starbucks if you come in between 6am - 3pm you will find out that the customer service is great and the drinks are magnificent

Published 7 years ago

I love the fact that it is inside the DMC. Nothing extra here, but the location is golden.

Published 7 years ago

Having the unfortunate experience of being bound to the hospital for which this Starbucks is collocated, this is by far the worst example of the franchise I have ever experienced. The staff has some bad apples and its a shame because on any given day there are some good employees. Unfortunately the bad ones are so bad.... Don't expect to be greeted in a friendly way, get ready for some serious attitude. Biggby is right across from this location and after my third straight day of dealing with all the attitude I am going to switch. Its just not worth it. Sorry to bother you I can see your very busy on the phone. Let me wait here a while so you can finish up your conversation. Then give me attitude because, well, I'm a customer.

Published 7 years ago

This Starbuck sucks, they need to change the staff, with chick Fila's staff. we can't even place a mass order for our office, without Starbucks telling us to call first. well I thought the customer was always right, but the staff at the Starbucks inside harper are not professional, and they talk about you, when your standing there. If Starbucks wants to stay above dunk-n doughnuts. they need to change their staff. And learn how to really treat the customer, and stop with the attitudes.

Published 7 years ago

I heard a young lady say that she will spit in someones drink! Vile and Disgusting! I'm calling corporate AND the Health Department!

Published 8 years ago

Published 8 years ago

Published 8 years ago

Published 8 years ago

Published 8 years ago

Published 8 years ago

Published 8 years ago

This Starbucks has a very depressing vibe. The staff is not friendly. Medical teams and visitors already have enough sad stuf to deal with, the last thing you want is to deal with unhappy people. Coffe which was steamed, was lukewarm. Won't be going back.

Published 8 years ago

Published 8 years ago

Published 8 years ago

Published 9 years ago

Real tough to find and to visit because of the hospital. Upside is: use the hospital WiFi: it's about 10 times faster than Starbucks' WiFi or any other WiFi you'll find. In today's minimum wage world, there's no Starbucks staff face, so what kind of service you get depends on who got sick of he job, and who was hired to replace her. Not the best place for quick caffeine fix, because of afore said location visitation problems.

Published 9 years ago

Published 9 years ago

If you don't close till 730, at 7om your machines shouldn't be shut off so customers can't order a cap machine shouldn't be down and cleaning for the end of the day.

Published 10 years ago

Apparently Papa Joe's owns this Starbucks which means they won't take rewards, coupons, etc. Also they think that random Papa Joe's employees (like the manager who walks around the hospital and wears jeans, a business shirt and no apron while ringing up customers) can sub in and make drinks when they are understaffed and of course try don't know what they are doing. All the employees have a terrible attitude and it's ridiculous how slow and bothered they seem to be when having to take care of customers. High prices paired with terrible customer service means I take my business to Biggy Coffee right across the courtyard.

Published 10 years ago