GameStop

Went there once and they were closed when they’re suppose to be open. Went back again today and there was a sign saying will be back in an hour. Waited with the kids for an hour, a rude girl comes back and changed the sign to another sign that says gone for another hour and she kept waving we’re closed. She seemed like she didn’t want to be there and was rude. Corporate might do themselves a favor and shut this location down

Published a year ago

Very knowledgeable employees friendly and funny

Published a year ago

This location needs to be shut down. I’ve tried to come here 4 times, and each time there’s a sign outside saying they’re closed for an hour. I’m here now, and I just saw the girl who works here come back, go inside, lock the store again, and change the sign to say it’s now closed until 3pm. A passerby saw me and told me that they’re never open. We will be reaching out to corporate to find out what is going on.

Published 2 years ago

Kaitlyn the blonde women sales rep told me if I didn’t buy the protection plan I would not be able to return the product even if it’s defective which is not true I took my business else where. Please guys stop lying to customers we keep you in business I will be reaching out to corporate about this situation.

Published a year ago

Fire Satyam. He dragged his feet trying to convince me that he couldn't do a trade in and had to more or less be walked onto how to handle the transaction. Threatened to turn away a trade in. Entire time mumbled and did not seem to know or care on how to do his job. Will not return to this location under its current management and employee structure. Sat if you read these for a chuckle. Dude you work at gamestop you haven't made it and acting like you can't be bothered isn't helping your case.

Published a year ago

They're pretty cool, chill staff with a lot of knowledge on games and surprised me with knowing console stuff in a way that made it clear for me. The staff is all patient and kind, sometimes joking too. Been shopping here for months, gonna keep doing so.

Published 2 years ago

Such a bad experience with the person named Sat. Very disrespectful and rude. I was asking something to understand and he just started giving me an attitude and was being very disrespectful. When I asked for the manager, he said he was the manager. Never going there again, bad service.

Published 2 years ago

I came here twice already to get a controller in two different days and each day there’s a sign outside saying they will be call after 3 hours? What is this! Worst GameStop in New Jersey

Published a year ago

Went there once and they were closed when they’re suppose to be open. Went back again today and there was a sign saying will be back in an hour. Waited with the kids for an hour, a rude girl comes back and changed the sign to another sign that says gone for another hour and she kept waving we’re closed. She seemed like she didn’t want to be there and was rude. Corporate might do themselves a favor and shut this location down

Published a year ago

😭

Published a year ago

Awful attitudes

Published a year ago

Very knowledgeable employees friendly and funny

Published a year ago

Published a year ago

Kaitlyn the blonde women sales rep told me if I didn’t buy the protection plan I would not be able to return the product even if it’s defective which is not true I took my business else where. Please guys stop lying to customers we keep you in business I will be reaching out to corporate about this situation.

Published a year ago

Today my mom passed but I went to buy reddead and the guy.who was on tonight made my day ty bro for the discount

Published a year ago

Published a year ago

Sat was extremely helpful and tooo his time helping explain everything to me and my son amazing customer service we will be coming back to this location thanks to him !

Published a year ago

Sat did a wonderful job helping me choose a game for my nephew.

Published a year ago

I came here twice already to get a controller in two different days and each day there’s a sign outside saying they will be call after 3 hours? What is this! Worst GameStop in New Jersey

Published a year ago

Fire Satyam. He dragged his feet trying to convince me that he couldn't do a trade in and had to more or less be walked onto how to handle the transaction. Threatened to turn away a trade in. Entire time mumbled and did not seem to know or care on how to do his job. Will not return to this location under its current management and employee structure. Sat if you read these for a chuckle. Dude you work at gamestop you haven't made it and acting like you can't be bothered isn't helping your case.

Published a year ago

Kaitlyn went above and beyond for my trade-in and preorder! Highly recommend for the customer service. Will be a returning customer at this GameStop.

Published a year ago

I've been to this location a couple times and today I visited the store a at 3:30 pm, 4:40 pm and 8:00 pm there was a sign posted on the door that said "employees stepped out will return in 15 minutes" I stayed in the parking lot for over 35 minutes and no one showed to open the door, I saw 6 customers pull up to the door and pull it only for the doors not to open with absolutely no employees in sight, this is disgusting unprofessional, I'll get my games online from now on.

Published 2 years ago

Published 2 years ago

They're pretty cool, chill staff with a lot of knowledge on games and surprised me with knowing console stuff in a way that made it clear for me. The staff is all patient and kind, sometimes joking too. Been shopping here for months, gonna keep doing so.

Published 2 years ago

Such a bad experience with the person named Sat. Very disrespectful and rude. I was asking something to understand and he just started giving me an attitude and was being very disrespectful. When I asked for the manager, he said he was the manager. Never going there again, bad service.

Published 2 years ago

Published 2 years ago

Terrible customer service. I was using a gift card and the card reader would not process it. Instead of trying to find a solution, employee decided to scratch off with a coin the last 4 digits on the card. $200 down the drain for that, do better Game Stop.

Published 2 years ago

This location needs to be shut down. I’ve tried to come here 4 times, and each time there’s a sign outside saying they’re closed for an hour. I’m here now, and I just saw the girl who works here come back, go inside, lock the store again, and change the sign to say it’s now closed until 3pm. A passerby saw me and told me that they’re never open. We will be reaching out to corporate to find out what is going on.

Published 2 years ago

Very knowledgeable and friendly staff! Has a good selection as well

Published 2 years ago

The behavior of one of the associates is quite problematic. This individual should be mindful of the fact that their conduct could have been publicly criticized. Please be advised that individuals should avoid patronizing this establishment as it is highly likely that they will encounter disappointment. A rating of 0 stars has been assigned, and it is strongly recommended that the entire staff be terminated immediately.

Published 2 years ago

I have shopped at this gamestop for years now, but the staff has changed and it's affecting this business. With the holidays approaching I was in search for a PS 4 for my daughter. I called this Gamestop and on 12.13.23 and Spoke to Diego. I explained to him what I was looking for and let me know he had 2 PS4's in stocks 1 slim and 1 regular. I spoke to him around 11am, I let him know I would be picking one up after I got out of work, he said 1st come 1 serve. He asked me to call prior to heading over which I did, I called him after I got out of work. He told me at this time they were both sold out, to try again another time. I visited this Gamestop location the same night, I had just missed Diego.The associates who were on shift brought out both PS4's he had told me about earlier, I don't know why this guy Diego would lie and say they were Sold out when they were not. This was very dishonest on his part, I would not feel comfortable shopping at this Gamestop any longer unfortunately. Perhaps he wanted to hold them for friends idk, but that was super unprofessional to do to a parent looking to get their kid a gift for Christmas, from my understanding he is a team lead? How could that be? Seems they will give anyone these positions of power but they don't know how utilize it the right way, instead of making sure best practices are performed he is teaching other staff the wrong way to be a leader.Hopefully Mr.Diego will get a bunch of coal for Christmas.

Update 12.29.23
I was told I would receive an email or phone call from the District manager 2 weeks ago, i have not, Gamestop customer service said they did relay the information I gave to the DM but unfortunately it seems this DM doesn't read the reviews for this location nor seems to be concerned that customers are being fraudulently bamboozled and deceived.

2nd update 5.14.24 I NEVER received an update or a follow up, which is very disappointing. Nevertheless my son recently wanted a new game so we went to a different Gamestop then the one we usually go to on Tonnelle ave...due to the bad experiences. We went to the game stop on 31st and Kennedy Blvd. My son finds the game he went to get. The sticker price said $40 for the game, when we get to the register the girl says "oh that's not the price" and tells us it's 60 but they forgot to remove the sticker that said 40. These Gamestops are being ran very poorly. This is a whole different location BUT the DM is the same! So MR. DISTRICT MANAGER please trian your staff better so these issues don't keep occurring because iam sure their are many people who won't leave a review!

Published 2 years ago

Published 2 years ago

So the manager Sat has the patience of a saint. I went in to do a warranty exchange for my mom’s switch, and with all the hiccups getting it all transferred over, as well as the headache of getting the Animal Crossings game data over, he helped us out for over an hour and not once did he give us any issues. Handled it very well and made sure we had everything all in order before we left the store. So five stars for that and for making sure I got the best deal and helping out for as long as he did.

Published 2 years ago

Sat was awesome, super patient and went above and beyond for my friend and I. He was super knowledgeable in helping us transfer over some gaming data. 10 out of 10 would go to this location again just for Sat.

Published 2 years ago

Published 2 years ago

Needs better staff. If you’re going to have a miserable face on don’t bother working.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Store hours say 12pm and it’s 12:48 all doors locked no one answers phone.

Published 2 years ago

Always very helpful. Great Great customer service. Have gotten re furnished items and they have been good. As well as brand new products. Nothing like having an actual human help you

Published 2 years ago

Horrible service when it comes to preordering and never answers their phone when attempting to check for a status.No luck also trying to resolve this through their costumer service number as instore and online orders are treated differently and cannot assist with getting a refund unless you go to the store. Just better off going to another more reputable location or company to get your desired products/ services.

Published 2 years ago

Published 2 years ago

Published 2 years ago

My recent experience with the staff at GameStop was quite disappointing. When I entered the store, I felt like an inconvenience rather than a valued customer. The employees seemed disinterested and unwilling to assist. When I had questions about a game, their responses were dismissive, and it felt like they were rushing me out of the store. It's crucial for a gaming store to have knowledgeable and friendly staff, and unfortunately, this GameStop location fell short of those expectations. ⭐

Published 2 years ago

On Sept 7th I received a call from this gamestop stating they were going to have a midnight release for NBA 2k24. I even went into stores to pay off the remainder of my game and they told me I could come at midnight and do that. After I showed up at midnight there was nobody there. Very unprofessional and a waste of my time.

Published 3 years ago

They never answer the phone

Published 3 years ago

GameStop is your home base away from home. We look forward to knowing your name, your game and your gamertag, too. As gamers, we are always ready to help you raise your game, whatever it may be. C'mon on in. There's play to be done, so stop by your... More

Published 3 years ago

Published 3 years ago

They never picked up the phone and that they’re manager is the worst

Published 3 years ago

The staff at this Bergen County GameStop have always been helpful, professional and courteous. I recommend going to this store for your video game and collectibles needs.

Published 3 years ago

Not much variety in the stock

Published 3 years ago

Has everything that the other gamestops don’t have. Fantastic staff.

Published 3 years ago

Published 3 years ago

Published 3 years ago

I was in here right before Christmas. I just want to say, these guys that work here are awesome! They are very friendly, helpful and professional. They explained all the promos that they had going on with pokemon cards when I was just looking at it. I wouldn't have gotten a great deal if I had not known. I would give them 10 stars for great customer service!

Published 3 years ago

Great customer service, friendly and helpful

Published 3 years ago

Awesome 🤩 Staff

Published 3 years ago

Great customer service and sales!!

Published 3 years ago

Okay, könnte mehr Auswahl haben

Published 3 years ago

The sales associate that works there was very knowledgeable and gave great customer service

Published 3 years ago

Just bought my ps5 this morning,Great service, very informative and also funny. You need more employees like the guy who took care of me

Published 4 years ago

Published 4 years ago

Published 4 years ago

I like how this place sells console's, unlike Walmart where they sell games only Good place 10/10

Published 4 years ago

Qué pasa si meto cp Call of Duty : vanguard en moder n warfare

Published 4 years ago

Customer service is slightly aggressive. I had a game that wasn't fully downloading, a well-known issue online. I wanted to exchange it but they aggressively started stating their policy saying they could not accept it etc. After some back and forth, they said even if they wanted to exchange it, they couldn't because it wasn't in stock at their store. Ok fine. Then they told me I could exchange it at the Gamestop down the road because it was in stock there. So I went to that Gamestop (Union City), and the nice employee exchanged it for me in literally under 2 min...

TLDR: the guys were unnecessarily hostile, spewed out policy, and could have just directed me to a different store to begin with. Customer service is lacking.

Published 4 years ago

fantastic staff and service beyond my expectations. the guy who assisted me with the trade in to buy the Xbox was wonderful. thank you.

Published 4 years ago

Was standing in front of the register and then takes the customer behind me. Do not go you will be treated like trash.

Published 4 years ago

Published 4 years ago

The person who sold me a Switch game last night did 2 horrible things… 1. I was hurry so he put the phone number of the costumer next to me (I don’t have a Game Stop account) 2. He didn’t give me the receipt… now that I have a problem with the game, can’t do nothing because of this scammer.

Published 4 years ago

The fast and quick game stop

Published 4 years ago

Great service

Published 5 years ago

Adam (manager) is the best, great staff always helpful

Published 5 years ago

The guys were rude. Told me because I have a sealed game that I could be stolen it so they can’t take it. Never heard of a GameStop policy that said I can’t sell my game sealed. I told him look up my game history and see that I bought the game if you think I stole it. Loser said it’s policy if you don’t like it then you can get out!! So I left. Never going back there manager has a complex!!

Published 5 years ago

Place is nice but the lady that works there is really really RUDE!!!! Worst customer service ever!!

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 6 years ago

Compre unos audífonos con garantía extendida y los fui a cambiar por q se dañaron y me dijo no tememos esos para cambiarlo ni ningún otro diferente y no sabemos cuando van a traer otros me tube q ir a otra tienda a comprar unos nuevos por q podia esperar para siempre le aconsejo q si compran algo no paguen por ninguna garantía q no van a darte nada mas te quitan tu dinero por gusto

Published 6 years ago

a Gamers Dream

Published 6 years ago

Published 6 years ago

Buena atención, les sugiero ser pro, de verdad ayuda un montón a la chequera de cualquiera en sus tiendas.

Published 6 years ago

Published 6 years ago

Great curbside assistance.

Published 6 years ago

Published 6 years ago

Published 6 years ago

We bought a Nintendo switch right before all the NYC GameStop’s closed down due to COVID. It broke on day two but GameStop customer service refused to help and said we’d have to wait until stores reopened. We waited more than 2 months and finally found this location opened with new consoles in stock. They replaced our broken one. GameStop is awful at taking care of their customers but this location is my quarantine savior!!!!! Thank you guys!

Published 6 years ago

Best gamestop around, hands down! The staff actually knows what they're talking about, even if they don't play the games I'm inquiring about. The store is the most organized I've seen, and the new manager is awesome! I moved from North Bergen but I still drive 15 miles to preorder or make general purchases because they have done so much to help me out. Thanks everyone! (The one that takes forever to pick up all her dragonball and other anime figurines haha)

Published 6 years ago

Published 6 years ago

Published 6 years ago

Gamer style

Published 6 years ago

Published 6 years ago

Published 6 years ago

Very nice staff, called for a game I couldn't find and they had no problem holding for me til I could get there (same day).

Published 6 years ago

Published 6 years ago

What can be said about GameStop which hasn't been said before. This location is small but has many games and knick knacks of the gaming genre for your home. Don't know what to pick out for a gift? GameStop also offers gift cards. So stop on by some day and take a look.

Published 6 years ago

Published 6 years ago

Favorite spot, awesome employees

Published 6 years ago

Published 6 years ago

Very nice, and good customer service!

Published 6 years ago

Sells good games

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Alina was fantastic, help me out with everything I need for the holidays and was able to give me replace case for me. Give this person a raise.

Published 6 years ago

Alena at the 88th street North Bergen store was amazingly helpful with my online order. I had a terrible experience with the online customer support. After one month online had done nothing to resolve my isssue. I called the store and Alena was able to help me and call me back with a follow up in less than 1 hour. Highly recommend the store but not the online shopping.

Published 6 years ago

Published 6 years ago

Published 6 years ago

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Published 6 years ago

Published 6 years ago

Published 6 years ago

Sirj and Sean were super helpful and polite guys to do business with. Went above and beyond to further my gaming experience. Highly recommend this location

Published 6 years ago

More often than not, they have what I'm looking for. Can't complain.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Nice place, helpful workers

Published 7 years ago

Published 7 years ago

Great service

Published 7 years ago

Published 7 years ago

It's GameStop what can you say it's pretty fast there's nobody ever in there but there's only said two people working but they seemed pretty knowledgeable but on the other hand they are kids

Published 7 years ago

Great attitude from everyone there

Published 7 years ago

Had to buy a game paid $35 ,after during the trade they trade same game $10.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Terrible 6pm to close should last longer

Published 7 years ago

Published 7 years ago

Perfect for buying video games and funko pops.I love going back to the place because the service is great.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Lindo lugar, muchos juegos y juguetes para coleccionar. Limpio, buena atención, mucha variedad. Esta en una buena ubicación, con estacionamiento, es fácil de ver si vas en un carro. Variedad de pokemones si eres amante de ellos. Me sentí niña otra vez. También tenían muchas cosas en oferta.

Published 7 years ago

Published 7 years ago

Friends staff was able assist get lost point and knew their game helpful people make shopping easier.

Published 7 years ago

Absolute excellence.
These employees will treat you right and make you feel like you made the right choice. Very experienced in their gaming knowledge, and not just of modern games but for the retro nostalgic types too.
If you're having trouble with a choice just ask them to help you.

Published 7 years ago

Published 7 years ago

Published 7 years ago

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Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

The guys here are great !!!

Published 7 years ago

Published 7 years ago

Published 7 years ago

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Published 7 years ago

Published 7 years ago

Es buena me satisface lla que si ai devoluciones te renbolsan i muy buenos juegos

Published 7 years ago

Published 7 years ago

Terrible staff! I called to ask what the trade in value was for an Xbox One X and I was told that I would get an answer in a brief moment and was placed on hold. 5 minutes passed and I’m pretty sure the employee that was on the phone with me completely forgot I was still waiting after hearing a conversation in the background between the employees currently working in the store. I called back several times and it seems as if they’re ignoring my number, no answer at all.

Published 7 years ago

Very attentive staff and ready to answer any questions that you may have.

Published 7 years ago

Published 7 years ago

Published 7 years ago

The staff over there is amazing

Published 7 years ago

Published 7 years ago

Published 7 years ago

Superb customer service, none like ive ever experienced. Brandon needs a raise ASAP.

Published 7 years ago

Published 7 years ago

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Published 7 years ago

Best GameStop I've ever been too. Hands down.

Published 7 years ago

Published 7 years ago

Such a wonderful and helpful store. Amazing service, Elias was a total angel, went out of the way to help me, and they did it during their busiest season. I can not recommend this store enough. I'd give an extra star if I could.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Great customer service very organized launch date release

Published 7 years ago

Published 7 years ago

Knowledgeable staff. Easy in and out.

Published 7 years ago

Es bueno buenas ofertas

Published 8 years ago

Published 8 years ago

Published 8 years ago

They're a bit short staffed. But the female rep what was helping me was very nice. Didn't catch her name.

Published 8 years ago

Published 8 years ago

Published 8 years ago

Published 8 years ago

Best place

Published 8 years ago

Published 8 years ago

Published 8 years ago

It was really cool! Although me and my buddies got lost on the way home and wound up there :)

Published 8 years ago

Friendly and knowledgeable staff! Clean and organized store highly recommend it

Published 8 years ago

Published 8 years ago

Wii U's here have so much speed.

Published 9 years ago

Published 9 years ago

Good prices

Published 9 years ago

Nvv

Published 9 years ago

Nice place

Published 9 years ago

Bad customer service. Don't go here

Published 9 years ago

Published 9 years ago

Really good service and the manager can have attitudes with me! But good place

Published 9 years ago

Published 9 years ago

Horrible customer service! The "manager" in the store had an attitude problem

Published 9 years ago

This GameStop is pretty nice compated to the ones on Bergen line its way cleaner and organized

Published 9 years ago

Unfortunately they don't stand by their word.

Published 9 years ago