Dunkin'

We used Uber Eats for an order of dognuts and they are absolutely terrible and not even the order we put in but had our name on it. Not even a working phone number to call to get it straightened out. Will never eat here again.

Published a year ago

The freshest doughnuts I've had in years!
First of all, my compliments to the young man that waited on me at the counter Wed morning, he was very friendly, energetic and had great pride in this store's doughnuts. I picked up a couple dozen for my coworkers, they all loved them.
However, I had to call in to work to let them know I would be late, as this location doesn't open until 6pm, I hope they work on this.

Published a year ago

Super disappointed by this Dunkin’ Donuts today. I normally order a toasted croissant and add a slice of American cheese at my usual Dunkin and it’s always around $3. Today when I came to this Dunkin the drive thru worker (not rude at all) informed me that her manager today her she had to ring it up as an egg and cheese croissant. When I asked what the price would be, it came to like $4.30. This is a complete rip off. You are charging me for something, I’m not eating (eggs). Why give the option to order a croissant and a side of cheese but then tell the customer too bad we are going to charge you more money? Terrible way to run business.

Published a year ago

Dunkin’ is supposed to have hot fresh coffee. Every time I go in they are out. Of coffee. ‘Oh we need to start a pot’. Then I got grounds in mine. And tasted vaguely of Hazelnut. Not good. Tables dirty. Some Coast Guard guys waiting with me had same shambolic service experience.

Published a year ago

I frequent this store because it's on my route and I'm usually there when it opens. Normally a customer gets greeted when they order. For some reason, I don't and It's always from the black female workers. (I'm a black man) But, the white costumers behind me get greeted with a big smile and a good morning. Meanwhile, I do get greeted by the white female workers. Interesting. And I know why.

Published 2 years ago

First, we were not greeted or asked to order. We had to do our order on the kiosk, no biggie except they were out of pumpkin syrup and the muffins we wanted. Luckily we were able to ask about muffins before we ordered. They had no pumpkin syrup and had to figure something else out for my coffee. Then we were not given our food and was asked what we ordered. This is when the manager stepped in and grabbed the receipt that printed out from our order to get our food together.

Published a year ago

We went to this location to get our daughter munchkins for a dance competition breakfast tradition and coffee for ourselves and after no one would come to the door at 7:10 with 4 people waiting outside we tried the drive thru and they told us they didn’t have glazed munchkins… After ordering we just sat at the window for another 5 minutes waiting on them to take payment. There is a reason this place has close to 700 reviews with a low 3 star rating. Go to another location and get the service you deserve.

Published 2 years ago

I was in here on Friday with a friend and we were getting our coffee before school. When she got her drink it was a lot darker than normal and she knew it wasn't going to be to her liking because it was going to taste to strong, so she asked them as nicely as she could to please add a little oat milk, the girl handed her food to her and walked to the girl who was adding oatmilk to her coffee and said someone's going to get me fired today, she didn't even try it. And then continued on loudly talking about her while we were standing right there as if we couldn't hear! Not that this dunking donuts location cares because I mean well just look at the reviews but, this was just absolutely ridiculous and rude and extremely poor customer service!!!

Published 2 years ago

We used Uber Eats for an order of dognuts and they are absolutely terrible and not even the order we put in but had our name on it. Not even a working phone number to call to get it straightened out. Will never eat here again.

Published a year ago

Super disappointed by this Dunkin’ Donuts today. I normally order a toasted croissant and add a slice of American cheese at my usual Dunkin and it’s always around $3. Today when I came to this Dunkin the drive thru worker (not rude at all) informed me that her manager today her she had to ring it up as an egg and cheese croissant. When I asked what the price would be, it came to like $4.30. This is a complete rip off. You are charging me for something, I’m not eating (eggs). Why give the option to order a croissant and a side of cheese but then tell the customer too bad we are going to charge you more money? Terrible way to run business.

Published a year ago

Very friendly quick service but make sure there's sugar in your coffee before you leave, they let their sugar dispenser run out all the time.

Published a year ago

Waited in drive thru for 10 minutes, never budged. Went inside to order, was never greeted. Left.

Published a year ago

Published a year ago

Lil on the "4 WHA I KNO YOU LYIN" WITH those prices for a two bite breakfast burritos

Published a year ago

Published a year ago

The people working there were very nice, the doughnuts were not so good. I’ve eaten a lot of doughnuts for dunks, and these ones were below average.

Published a year ago

The freshest doughnuts I've had in years!
First of all, my compliments to the young man that waited on me at the counter Wed morning, he was very friendly, energetic and had great pride in this store's doughnuts. I picked up a couple dozen for my coworkers, they all loved them.
However, I had to call in to work to let them know I would be late, as this location doesn't open until 6pm, I hope they work on this.

Published a year ago

Published a year ago

Published a year ago

Dunkin’ is supposed to have hot fresh coffee. Every time I go in they are out. Of coffee. ‘Oh we need to start a pot’. Then I got grounds in mine. And tasted vaguely of Hazelnut. Not good. Tables dirty. Some Coast Guard guys waiting with me had same shambolic service experience.

Published a year ago

That $6 meal deal is 👌

Published a year ago

First, we were not greeted or asked to order. We had to do our order on the kiosk, no biggie except they were out of pumpkin syrup and the muffins we wanted. Luckily we were able to ask about muffins before we ordered. They had no pumpkin syrup and had to figure something else out for my coffee. Then we were not given our food and was asked what we ordered. This is when the manager stepped in and grabbed the receipt that printed out from our order to get our food together.

Published a year ago

Why do they not have any glazed?!?!?!?! This is the 2nd time we’ve been disappointed here. The 1st time they had no donuts whatsoever and today no glazed.

Published a year ago

Barely open. Ordered a cinnamon raisin bagel and it’s so hard it’s inedible. Waste of money and disgusting.

Published a year ago

It’s the most disgusting store. I see it in my life.

Published a year ago

Inside is so nasty! There is a huge roach walking on the floor and looks like no one cleans the floor or tables. It's 8:21am, who opens up a restaurant DIRTY and DISGUSTING!

Published a year ago

To the owner just close already your called Dunkin Donuts you don’t even have any. The lady thus morning was all by herself she was so kind. No teas nothing maybe you need to give up this franchise

Published 2 years ago

Published 2 years ago

The coffee was hot which is great because some locations I’ve found serve coffee that has been sitting off a burner for a while. The staff were friendly.

Published 2 years ago

Shout out to Ausy's brilliant customer service. Was going through a tough day, but his kindness made it so much better. He also listened and made my order with care. Great place and great staff.

Published 2 years ago

I frequent this store because it's on my route and I'm usually there when it opens. Normally a customer gets greeted when they order. For some reason, I don't and It's always from the black female workers. (I'm a black man) But, the white costumers behind me get greeted with a big smile and a good morning. Meanwhile, I do get greeted by the white female workers. Interesting. And I know why.

Published 2 years ago

I was in here on Friday with a friend and we were getting our coffee before school. When she got her drink it was a lot darker than normal and she knew it wasn't going to be to her liking because it was going to taste to strong, so she asked them as nicely as she could to please add a little oat milk, the girl handed her food to her and walked to the girl who was adding oatmilk to her coffee and said someone's going to get me fired today, she didn't even try it. And then continued on loudly talking about her while we were standing right there as if we couldn't hear! Not that this dunking donuts location cares because I mean well just look at the reviews but, this was just absolutely ridiculous and rude and extremely poor customer service!!!

Published 2 years ago

Only the drive thru was open, and the line was super long. The donuts were good, but my drink tasted chemical-y.

Published 2 years ago

We went to this location to get our daughter munchkins for a dance competition breakfast tradition and coffee for ourselves and after no one would come to the door at 7:10 with 4 people waiting outside we tried the drive thru and they told us they didn’t have glazed munchkins… After ordering we just sat at the window for another 5 minutes waiting on them to take payment. There is a reason this place has close to 700 reviews with a low 3 star rating. Go to another location and get the service you deserve.

Published 2 years ago

In a strip mall but service is good

Published 2 years ago

El jueves 4 de julio del 2024 fui a la tienda y tuve un pésimo servicio ya que una señorita que me atendió en la caja fue sumamente pedante y grosera por el simple hecho de ser latina y no hablar ingles, fui víctima de sexnofobia, ella fue tan grosera que le callo a golpes a las mesas de atrás donde está la cocina porque no me supe explicar que falta de educación simplemente no tiene ética para atención al público , personas como ella sin educación no deberían de trabajar en un local tan prestigioso.

Published 2 years ago

Chose another location. Ordered online and then waited 20 minutes in the store for them to tell me no box for coffee and also didn’t have the donuts I ordered. Dirty store. Cups thrown everywhere. Employees drinks by their food stations.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Perfect team

Published 2 years ago

Want eat here again i couldn't eat the food it was burnt..

Published 2 years ago

Not sure why this location hasn’t closed down yet. In store pickup through the app shouldn’t be an option if when I arrive, the doors are locked and I’m told to wait in a drive through line of 10 cars. I never have this issue at other locations

Published 2 years ago

Best Dunkin' employee at this location and every location that I have ever visited is Anthony! He works the early morning shift. Always smiling and always motivated to keep the drive-thru rolling. I really appreciate his happy and genuine smile first thing in the morning. Thanks Anthony!!!

Published 2 years ago

We had to walk out and go to the Starbucks down the street. There were 4 employees, working but after 5 minutes waiting we still hadn’t had anybody come over to take our order.

Published 2 years ago

Published 2 years ago

Slow is not the word.

Published 2 years ago

Slow service, kiosk seems to be the new employee. No one to take your order in house. Employees pretend you don't exist. Won't be visiting any longer.

Published 2 years ago

You open At six a m and at seven a m you still have no donuts. Ya'll are the worst.

Published 2 years ago

Good breakfast! Hashbrowns were a little burnt but still edible. Coffee was good. Willing to try again.

Published 2 years ago

Always late opening front door something they do not have doughnuts not a friend place the owner must not give a damn

Published 2 years ago

Published 2 years ago

Published 2 years ago

Very slow service.
Set in line without getting service, received my food, then set at window waiting on my coffee that was setting on counter while serve walked off to do something else for a few minutes then returned and handed my coffee out like it wasn't there.
Need to get it together instead of having customers wait for no reason

Published 2 years ago

Been going here for years, love the "secret" menu...conveniently located in tanger.

Published 2 years ago

Don't waste your time. The walk in lobby is closed. The drive thru is open but the line is long and very slow. It's probably because they have no workers!

Published 2 years ago

Not enough help. But one young lady went above and made my Donuts.

Published 2 years ago

This is the worst Dunkin in South Carolina! 8:30am on a Sunday..."We don't have any donuts... Probably 30 minutes at least". Just one example. Huge turnover, short tempered staff.

If you're at corporate... Please take this franchise away and give it to someone who would care about it and run it well!!

Published 2 years ago

don’t ask for your bagel toasted dark lol

Published 2 years ago

First time there stood at the register got look at a few times but was never ask how can I help you? The lady with the huge eyelashes was right there, nearly in my face but not a word, just a look. I even asked if they were still serving breakfast.. still not a word. It's OK, tho this Dunkin isn't the type of establishment we will be patronizing or recommending to anyone in the near future because we never even got to taste or smell any of their products. WE HAD NO CHOICE BUT TO JUST WALK OUT!😞

Published 2 years ago

3 tries to get my coffee right. The original order was wrong, then it came back twice in the same cup and wrong both times. I don't order anything fancy lg hot 3 cream, 3 sugar.

Published 2 years ago

Bad experience. No donuts at 2:30pm. Bad attitude.

Published 2 years ago

Published 2 years ago

Ordered DoorDash from them for breakfast, my order arrived and it’s not at all what I ordered. My sandwich had no cheese and I ordered sausage and received bacon. My coffee was cold, and didn’t have the flavors I asked for or any coconut milk, it was just black coffee…

Published 2 years ago

Took forever, but the food and coffee were good.

Published 2 years ago

I placed an early morning order for pickup to ensure they'd have the donuts I wanted. Well when I got there, they didn't have ANY of the donuts I ordered. So I went ahead & got some of what they did have. When I got home, the donuts that I did get were OLD. So I wasted my money AND my time.

Published 2 years ago

Understaffed, okay, I get it. However, there’s ZERO excuse for not greeting people that walk into your business…especially when you’d rather have personal conversations and NOT make food or drinks. Food wasn’t heated up properly, bacon almost appeared raw. Ordered a wrap with bacon, egg, cheese but there was no egg in it. Not happy but no point asking for food to be remade when they obviously don’t care much. Good luck yall!

Published 2 years ago

Leilani Destiny Are amazing there customer service was amazing 10/10 service my drink was good delicious

Published 2 years ago

The service was amazing… destiny & Leilani was awesome !

Published 2 years ago

Absolutely terrible. I mobile ordered my drink at 7:35am and it’s 8:16am and I just received my order. After waiting in the drive thru for 25 minutes with no movement, I decided to go inside to see if I would have better luck. That was wishful thinking…. When I got inside, there were 4 “employees” moving incredibly slow and had terrible attitudes. No one had gloves on when handling food and drinks and it was just disgusting. The drink wasn’t made properly and after being 20 minutes late to my job, the Dunkin Donuts chain has just completely lost my business.

Published 2 years ago

It's National doughnut appreciation day and your lobby is closed! Lined out to the road in the drivethru! Talk about poor business planning. I still haven't figured out how this place stays open!

And it gets better, 25 minutes in drive thru lane to be told they only have frosted donuts cause the 'baker' didn't show up! So enjoy your day old donuts people.

Published 2 years ago

Consistently slow. We were in town for 5 days. Tried going here twice and each time there were problems. First, we showed up at 7:15 and the dining room was closed even though it was supposed to be open. The drive through was 12 cars long and we decided to go elsewhere. The next time, we showed up at 8:00, dining room was open and there were 16 people just aimlessly waiting to place orders at their single kiosk. The two workers had no sense of urgency, so we left to another coffee shop again.

Published 2 years ago

I accidentally ordered at the wrong location, but the manager here was very friendly and she still made my order for me! I really appreciated that!

Published 2 years ago

We pulled up at 3:30pm and the lady walked to the door and locked it. It closes at 4.

Published 2 years ago

I visit this store about 3 times a week because I love Dunkin. But after today that will no.longer be the case. I ordered a iced coffee on the mobile app. When I arrived it was not ready. I stood in the store for almost 10 minutes before an employee asked was I waiting on a mobile order. Meanwhile the employees and manger just stood around chatting like everything was ok. So this morning I was late for work. Have never had such horrible service.

Published 2 years ago

Worst Dunkin’ in the area.

Published 2 years ago

Kiosk at the counter. Unacceptable.

Published 2 years ago

Published 2 years ago

Sadly, this location is suffering from a severe lack of staffing. On more than one occasion, I have had to leave without my advance order due to wait times. They are drive through only more times than not in the early morning. I order regularly for DD locations for my business. Today, I wanted to treat my daughter to a treat before school. We had to leave without food and a sad seven year old. I've called customer service to get a refund for the order. I hope that the location finds people that want to work very soon. We are not the only customer that left today. I know it's a tough situation. My first suggestion would be to turn off mobile ordering when the location is understaffed and overwhelmed. Best of luck!

Published 2 years ago

Sat in the drive thru at 8am for 35 minutes with only 5 cars ahead of me, making me late. After I finally put in my order at the speaker I sat there for an additional 5 minutes without moving so I had to cancel my order thru the speaker and try to squeeze out of my spot, go to work late with no breakfast or coffee. He said there only 1 employee in the store and he’s slammed 😕 Why is there not a manager or the owners there to help him?

Published 2 years ago

What a dump

Published 3 years ago

Published 3 years ago

Donuts was delicious & fresh, the bakers did great on this one 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Published 3 years ago

Had 2 go to 2 diff locations :( the first store didn't have enough workers after waiting for almost 10 min. 2nd location didn't have toppings to go on top of my cold brew :( such delicious products but stores aren't consistent :(

Published 3 years ago

Published 3 years ago

Hands down the nastiest Dunkin’ I’ve ever been to. 9am and not a single table was set. All the chairs were still up to keep customers from sitting. The straw/napkin area looked like it hadn’t been wiped down all morning. Employees were standing around eating so it’s not like they were understaffed or too busy. Floors were dirty. Wallpaper peeling off the walls, and the sprinkle on top was the smashed roach on the floor. If I hadn’t already ordered and paid for my drink, I would have just left.

Get it together and have some pride in your store.

Published 3 years ago

Published 3 years ago

Worst Dunkin we've ever been too, there were 3 people in the store and only 1 person working. He was trying to get all the orders done, while one was on the phone and another was moving at a snails pace. We ended up leaving because, the service was so bad.

Published 3 years ago

We’re from out-of town. Placed a mobile order at this location and upon pulling up the woman working the board was friendly and our food was ready for us. The gentleman working the pink-up window was very friendly and sweet to our daughter in the backseat, the food and drinks were excellent and fresh, overall a perfect quick breakfast. Our family loved our Dunkie experience today and we recommend this location!

Published 3 years ago

This store was dirty, the floors were terrible, the tables were dirty,they were out of 3 of the 4 items that we tried to order and it was only 11:45 in the morning. The girl at who took our order was friendly. The coffee also did not taste like normal DD coffee.

Published 3 years ago

Customer service sucked. Did not order because we stood there and nobody acknowledged our presence. So we decided to leave.

Published 3 years ago

Waited nearly an hour for half of my order, was not willing to wait another hour for the other half. Left without getting my full order.

If god permits me to walk another 10 million steps on his good green earth I solemnly swear with you, the reader, as my witness that not one of those steps will be into a Dunkin’ Donuts.

Published 3 years ago

Iced coffee was very weak.n

Published 3 years ago

Published 3 years ago

I went through the drive through the other day and the woman with the ginger like hair was being rude to the other employees

Published 3 years ago

You guys really need to retrain your managers I went through the drive through and the lady with the ginger like hair was being very rude to other employees

Published 3 years ago

Published 3 years ago

Published 3 years ago

I don’t know why this location gets such a bad rep. Y’all forgot they were understaffed for some time, still are I believe. I have NEVER had a bad experience with this location. EVERYONE has always been very nice. Our order was only messed up twice but they happily fixed it. Thank you to the staff at this location. You guys are amazing. Keep up the great work!

Published 3 years ago

Excelente

Published 3 years ago

I’m a Dunkin Fan but this store is always lacking! Lacking in donuts early in the morning, wrong drink orders, nasty drinks that taste like water. Last Friday I had to use the restroom and check this out. A filthy restroom at 8:04am on a Friday! Looks like it hadn’t been cleaned in days not meeting their own standards on the mirror. Zoom in on that toilet.

This store has steadily gone done over the last 3-5 years. Get it together DD! Biggby Coffee is my new go to.

Published 3 years ago

The cashier was delightful,

Published 3 years ago

Your employees didn't know what an iced mocha latee was. Also your kiosk was not programmed correctly. Does not have mocha in program thank you.

Published 3 years ago

Worst experience at a Dunkin. Bathroom was gross. Took over 15 min for 2 coffee with no line inside or at drive thru. No cashier, so forced to order by kiosk. Coffees were wrong and tasted horrible. Dining area dirty as well as pick up counter. I do not recommend this location, go to the competition in the area because you will waste time, money, and peace of mind going to this one.

Published 3 years ago

The customer service here was the worst we’ve seen. Two people in our party ordered sausage biscuits, and after 20 minutes waiting for our food, we asked about them only to find out there was no sausage or biscuits. After several conversations, the worker was very rude to us and yelled across the counter. She implied it was our fault that we hadn’t gotten our food and that we had done something wrong. I’ve worked in customer service and know it’s easy to get frustrated, but there is no excuse for being this rude to costumers. I talked in a calm voice the entire time. There was no reason for her negative attitude. She complained that she had us talking to her and the headset in her ears. We have no control over that. Compassionate training and niceties need to be taught at this store. I would leave no stars, but there’s option for that.

Published 3 years ago

Literally terrible service. We ordered sausage biscuits, and after ordering & waiting for atleast 15 minutes before asking, we were told they were out of sausage and biscuits. The lady started raising her voice at us and being SO ugly. Do not go here!!

Published 3 years ago

Waited forty minutes for a mobile order and didn't even receive the entire order. No strawberry donuts were available. Also had to leave because it caused me to be late to work had to abandon half of the order. Terrible customer service. Cashier said that she threw the ticket away because she thought it was made. Management did nothing to try to correct this awful service.

Published 3 years ago

No organization.

Published 3 years ago

Terrible. They don’t know what they are doing.

Published 3 years ago

Published 3 years ago

Worst dunkin ever. Just shut the store down.

Published 3 years ago

They no longer have dark “midnight”?? Also the order line was fast but the wait for a med coffee was crazy…

Published 3 years ago

More peaceful and cheaper that Starbucks.

Published 3 years ago

Good coffee

Published 3 years ago

Be prepared to wait in the 30+ minutes per car in the drive thru. Get handed one items every 10 minutes or so as you watch them all play on their phones.

Published 3 years ago

The service is sub par and don’t expect to move quickly through the drive thru. Their signage is a disaster too.

Published 3 years ago

Not much if a selection!

Published 3 years ago

Lonnnnnngest wait ever. Literally sat in place for 15 minutes in the drive thru line, no cars were moving. To yourself a tip and just spend the extra money and go to Starbucks. This place is absolute trash

Published 3 years ago

Published 3 years ago

Published 3 years ago

Ordered ahead using the mobile app. Arrived and nothing was started. No big deal. Was asked my order and replied for 3 dozen. Reaction was one with attitude and sloping off to get the first box started.
Appreciate it was early in the day but a little get up and go is always welcome. Half way through putting the box together they walk off to take a break and left another server to put the order together. Apologized for the wait and got the boxes put together double time.
Not the first time I've experienced this as this location unfortunately.

Published 3 years ago

I wasted 30 minutes of my life in the drive-thru….never again. Management is horrible! Several cars left the drive-thru while I was waiting.

Published 3 years ago

I am very intentional about being polite when I order. I always say "please" and "thank you." I am also very forgiving when it comes to service. But my experience has been so bad at this Dunkin that I feel I need to warn other people about it. Today I ordered a medium hot latte (plain) and a bacon egg & cheese sandwich on a plain bagel. The lady taking orders was very rude, rushing me and sharply responding to me as if I had ruined her day by being there. At the window she repeated my order to me incorrectly and I politely corrected her, to which I received a nasty look. Even after reminding her of what I ordered, my drink was still entirely wrong. She gave me an iced coffee with caramel. Unfortunately I was running late and did not have time to wait for a new coffee, so I figured I'd try to at least enjoy the sandwich. 5 minutes later I opened the bag and found a croissant (not a bagel) with just bacon and cheese in it. No egg at all. The lady at the window did not give me a receipt. Since I was still running late I had to keep driving, so I decided to call the store. "Sorry about that" was the best I could get.

If you are counting on getting something to start your day off right, do not hedge your bets on this place. Also, the drive thru menu is completely destroyed and useless.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

RUDEST CUSTOMER SERVICE. I don’t know what it is with the Dunkin Donuts locations in Charleston- but it’s like they are intentionally hiring the rudest workers with the worst attitudes. Savannah Hwy Dunkin is the only good location I have been to in all of Charleston

Published 3 years ago

This must be the worst Dunkin Donuts in the United States. I’ve had curdled cream in my coffee. I waited ten minutes behind someone in line (outside drivers only; front door locked) just for them to tell me there were no bagels. The back menu sign is falling apart. I could go on and on. Steer clear of this location until it has a complete make over. The location on Hwy 78 near Trident Hospital is 100% better.

Published 3 years ago

Never open on time

Published 3 years ago

The lady who was working there named dawn was the rudest employee I’ve ever encountered. I was given the wrong drink and had to go inside to get my actual drink and when I took a sip it was very disgusting and I PULLED HER HAIR OUT OF MY MOUTH! Her hair was in my drink. I was so disgusted I lost my appetite. I was also given the wrong breakfast sandwhich. So now to talk about the employee. When I pulled up she asked if we wanted to try some drink I assume she has to ask everyone and we said no and then 2 seconds later she asked “are you going to order?” With an attitude and then we were ordering and she said she could not hear us very rudely. Then when I got up to the window I had a coupon for a drink and she scanned it and looked at me and I asked how much it was and she said very Rudely that she doesn’t know and won’t know until I pay. I was paying in cash and didn’t even know how much to give her. While she was speaking to us with an attitude she said into the headset to the people ordering “I’m not talking to you” I was just appalled and have never witnessed anything like it. This paragraph can’t even represent how rude dawn was. I really would like a refund but wasn’t given a receipt of course. Worst Dunkin experience ever!

Published 3 years ago

Published 3 years ago

Very slow and very very rude!!!

Published 3 years ago

Order is hardly ever ready when placed 10 minutes in advanced and they just cannot make ice coffee to save their lives. No matter if I add extra sugar or creamer the coffee still comes out bitter and different everytime.

Published 3 years ago

Published 3 years ago

It’s… um, “coffee”. Not high end but it’ll get you there.

Published 3 years ago

Went through drive through, one of the fastest ones I’ve gone through, however the signs for the drink menu are entirely missing and have been for weeks! Attitude for the workers are horrid. I can understand it’s early in the morning but every day?

Published 3 years ago

Slowest line I’ve ever been through. I straight up took a nap in my car in line.

Published 3 years ago

GREAT DONUTS AS USUAL!

Published 3 years ago

Published 3 years ago

Devan is the best!!! We came in for my birthday early morning and he made our day so special!!!!

Published 3 years ago

Only people in the drive-thru and we waited 25 minutes for our two drinks, hash browns, and two donuts. Employees were not friendly and clearly did not want to be there. The person who took our order sounded like she had been out all night long and was forced to come into work against her will. The guy handing us the order was screaming across the building from the drive-thru for one of the drinks. One part of our order we had to ask for because we never received it. When we finally left, we realized we didn’t have straws. Good luck if you brave this Dunkin.

Published 3 years ago

This place absolutely disgusts me. The touch to order screen was caked with visible gunk, and when I asked the barley conscious employee for a wipe, it froze the screen so I couldn’t order!!!! There’s literally no human to take orders, Dunkin’ you just lost a customer forever. I’ll be heading to Starbucks. Your employees are so sad and stupid it makes me scared for humanity. This is why I can’t go in public. Everyone is getting dumber by the day!!!

Published 3 years ago

Published 3 years ago

Love this place when they are open & when they have what you want. You can see that they are clearly struggling with staffing their business. They may not even be open when they are supposed to be. So, call first if your coming from afar.

Published 3 years ago

The worst donut shop I have ever went to quality sucks

Published 3 years ago

Published 3 years ago

Every Dunkin donuts I've been in are filled with dust mites hanging from the ceiling just waiting to season some ones
coffee

Published 3 years ago

Published 4 years ago

Worst service ever, staff was incompetent couldn’t get orders correct and had a bad attitude. Young man with glasses was in back and not waiting on people who were in line, they walked out. The woman working was more interested in visiting with a friend outside then filling orders for the ever growing line outside and the few that stuck around inside and all the tables were dirty.

Published 4 years ago

Slow, unknowledgeable,down right careless. Don't come here.

Published 4 years ago

Published 4 years ago

SLOWWWWWW. This has got to be one of the slowest Dunkin' donuts on the East Coast. And when I say slow, I mean they are physically moving in slow motion. When I walked in there was 2 other customers waiting on their orders. No one in the drive-through. So I wait and wait and wait.... I'm thinking one of these other customers must have a large order, and then I realized what's going on. The workers are moving so slow I almost started to laughing. The best way to describe it is, the sloth at the dmv in the movie "Zootopia". The girl at the front counter disappears , she's gone for a good 3 minutes, then comes back with a small coffee for the guy that was waiting. Then she takes about another 2 minutes to grab the single donut that he was waiting on to complete his order. I finally get up to the front counter. The lack of enthusiasm, and level of lethargic energy from the cashier was mind blowing. I thought "Is there a carbon monoxide leak in this building??" Either that or they're moving this slow on purpose as a joke. It took 10 minutes (from when I walked in- to leave) to get my order (A coffee and 2 donuts). I wasn't in a rush so I'm not really upset about it but it would definitely be a problem for someone trying to be in-and-out .Food/coffee was mediocre, but I can't blame that necessarily on them. Service was terrible.

If you want a good laugh just stop by and observe, it will blow your mind.

Published 4 years ago

Published 4 years ago

The service was very friendly, however, the coffee was not fresh, the breakfast sandwiches we had were hot and fresh.

Published 4 years ago

Customer service is pathetic. The person at the drive thru literally did not speak while we were at the window. It took 5 minutes for them to put 2 donuts in a bag and our change was incorrect. Donuts were upside down and after pointing out the change issue, we were still short changed.

Published 4 years ago

bagels are soggy. coffee only filled half way. donuts were upside down and all the frosting came off. 30 min wait

Published 4 years ago

Rarely has food in stock ordered bacon and cheddar omlet bites and was given vegetable and told it was because they were out of the one I ordered. Didn't even give the option for a refund or change my order before I payed.

Published 4 years ago

I wouldn't go here again.

Published 4 years ago

Drinks were wrong and terrible. Waited 20 minutes for donuts, finally went back up to the counter and asked how much longer and she rolled her eyes and said I don't know, I'm not the one who gets them...they were literally right behind her at the register that she was just stand at, doing absolutely nothing. She took my receipt and walked in the back asking what to do about it. She finally returned with another employee and asked her to get the donuts while she stood there and watched. Will not return.

Published 4 years ago

We ordered 2 doughnuts and 1 coffee. The coffee didn't take long. However. the doughnuts took almost 30 minutes. I waited at first because I thought they had to be made. But when I asked, they took them from the pre-made rack. Should not have taken that long.

Published 4 years ago

Published 4 years ago

Stopped in today for a quick trip, 30 minutes later we finally got our food. The cashier seemed like she hated her job and was constantly on her cell phone. There was on guy working I believe his name started with a D and he was trying to do everyones job.

Published 4 years ago

This is the WORST Dunkin’s I’ve ever been to. I’m from Boston and know what the food is supposed to taste like. The workers were rude and unprofessional! I asked for three bacon, egg and cheese croissants toasted and got it back not toasted and cold! My coffee was cold too. Asked for them to fix my order and it still came back the same. My kids couldn’t even eat their food. I wish I would’ve gotten my money back. This place is 0/10 the worst!!!!

Published 4 years ago

Awesome donuts, great service!

Published 4 years ago

Service stunk, they acted like we were bothering them, cared more about playing on their phones.. the place was filthy...
Will never go back.... Pretty much done with d and d, sad....

Published 4 years ago

Published 4 years ago

Published 4 years ago

Love their donuts and drinks!!

Published 4 years ago

We stopped coming to this location because of the excessive wait times, sometimes 20+ minutes. We understand there are specific busy times of the day, but in addition to the wait times, there is a 50/50 chance our drinks are incorrect when we finally get them!

Published 4 years ago

the frosted donuts were cake donuts with barely any frosting and no glaze underneath they tasted so bad. and the coffee was really bad. we asked for a certain donut and they gave us a plain cake donut. we asked for what we ordered and they just put it in a box and didn’t replace it with what we ordered

Published 4 years ago

HALF OF MY ORDER WASN'T IN MY BAG, THEY CHARGE ME EXTRA FOR A CUP OF WATER, TRIED CALLING THEM AND THEY DON'T ANSWER

Published 4 years ago

Published 4 years ago

Published 4 years ago

The staff here is clueless as to how to take an order.
Took my order wrong, gave me something completely different twice and complained for having to fix it. Not to say I paid for the wrong stoff which cost more than what i ordered but they didn't know it needed to be adjusted.. I just left.
Place looks run down and tables are clustered up and dirty.

Published 4 years ago

They forgot my doughnuts WYF !

Published 4 years ago

Incredibly slow service, the drive-thru had two cars ahead of me and it took almost 15 minutes to get through. The only reason I waited was because it was closer than driving to the other location.

I will never be back to this location.

Published 4 years ago

5 cars in the drive-thru line and waited for 35 minutes.

Published 4 years ago

Been sitting in the same spot for 10 minutes in drive thru...seriously??

Published 4 years ago

Terrible service at this location!! If you can go to another one I’d highly suggest it… the people that work there do whatever they want.

Published 4 years ago

Long wait

Published 4 years ago

This is the worst Dunkin around. Doors still locked from the public after 2 years from Covid. Drive through is awful to deal with. Plenty of help, only they are not working. My husband went to get us donuts just after 7 am and what he eventually came home with was 6 very stale donuts. The one bite I took tasted like they had been made on Thursday and today is Saturday. It’s just an awful business. I recommend going to the one in west Ashly or just go somewhere else. Don’t waste your time or money! No idea who’s running this shop but they should be replaced immediately!

Published 4 years ago

I don’t even want to rate this place. It is so bad!

Published 4 years ago

Location is closed they are workers who is not working and getting paid for free

Published 4 years ago

Ordered Uber eats from here 4/16 around 10am. I ordered two bagels with cream cheese, a sausage egg & cheese muffin and a hot caramel macchiato. The order came sealed up and upon opening it - nothing was correct. The drink was wrong, the sandwich was cold and both bagels were missing. I’ve tried calling the store 5 times and it just rings and no one picks up. Terrible service.

Published 4 years ago

Published 4 years ago

I had door dash delivery order yesterday! Asked for a couple of chocolate croissants, munchkins, and a latte! Driver calls and says they don’t have the food! So, I said fine just the latte! But they the entire order! What are you out expresso too! Coffee entirely?! They could’ve still send the latte but didn’t! I’ve ordered from other Dunkin’s places with no problem! Never again from this location!

Published 4 years ago

3/20/22 at 1230pm. Worst dunkin of all time. Wondered why My coffee was half filled. They clearly ran out and watered it down to make it enough to 3/4 fill the cup. Awful.

Published 4 years ago

Drive thru stalled out, not moving at all, line wrapped around the store at 10am. The store is locked down when every other place in town is open. I thought America runs on Dunkin? Not at this location; don't waste your time. It baffles me that management hasn't responded to any of these reviews.

Published 4 years ago

Published 4 years ago

Published 4 years ago

I would not recommend this place the doughnuts are always hard cold and nasty and there coffee is disgusting they can never fix it right

Published 4 years ago

Published 4 years ago

Published 4 years ago

Bbbbiiiiihhhhhhhh them mfn chives and onions mini mfn 🥯 lliiittttttt on the side of yo town🥰😍🤩

Published 4 years ago

Slow and rude employees. Lobby is never open. Close at 3pm and 2pm on Sunday when it's next to a buzy outlet mall.. Who's running these stores? How much $$ are they losing a day?

Published 4 years ago

Published 4 years ago

Worst Dunkin’ Donuts experience

Published 4 years ago

Drive thru at Tanger location moved quickly. Everyone very pleasant.

Published 4 years ago

Awcongytime to this location and the iced coffee was horrible and the donut balls didn’t look pleasing! Never will
Come back to this location!

Published 4 years ago

We ordered coffee with ten sugars in it.. didn't taste like any was in it..I also ordered a latte and it wasn't even half full the rest was all foam.. asked for triple mocca.
Maybe one shot in it.. And even the donuts they got wrong..How do they stay open or not fire people who can't do there jobs.. It's not cheap..Threw both drinks in the trash and 5 out of the dozen in the trash..DO NOT GO OR ORDER ANYTHING FROM THIS LOCATION. And to all the four and five star reviews..How much did they pay you to lie

Published 4 years ago

There’s like one nice employee. He’s the best. But everyone else is so rude and they never ever ever get your drink order right so double check before you drive away

Published 4 years ago

They service is fast even tho I was in drive thru I will go back more to this location

Published 4 years ago

I ordered a Midnight and was given regular. I dealt with that but then I got a MOUTHFUL of coffee grains tongue with my weaker coffee. I called to tell them. No answer after 3 attempts

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago