Kroger

When I first started shopping here there was a decent selection in the section of healthier options. That section is gone and so are much of the foods I can eat. Produce is not seasonal and I wonder about the horrible footprint they must be leaving. Customer Service varies from none to not so good. I don’t believe I’ve ever had a pleasant customer service experience. That’s at the customer service counter. Cashiers are generally friendly, but employees don’t generally know much about their business and are brutal on the produce. Today I couldn’t even get change for a 5$ bill. Not because they didn’t have it, I could understand if they were low on ones, but just because. Not sure why I gave three stars, maybe because they are generally clean and they have the double decker buggies. Really Really need to work on your customer service Kroger!!

Published 2 years ago

Don’t listen to these lost souls. Whoever is in charge of stocking the Coca-Cola products here is strong of will and strong of back, and can not be waived easily. He should get a raise based on his consistency. It’s all heart baby. Also the dorito crusted sushi is somehow the bomb.com.

Published 2 years ago

Glad they're open last 9p, but it's never going to be easy self checking out $300 worth of groceries when they're employees on the floor. The service shouldn't change if the price remains the same.

Published 2 years ago

Ler's Go Krogering 🙂SHOP......Low🎶Low🎼 Low🎵 I love that commercial! But my husband always checks out the yeast rolls & buys everytime 🥖🥐🥯And don't forget to grab your Paczki's.....that Polish Traditional one time a year!! And the last photo, I found something new! "Everything" items are becoming very popular & what is this bitchin' product lol

Published 4 years ago

I shopped here last week and had a cart full of $300 worth of groceries. There were absolutely no registers open only self checkout. Several employees including one that was FOR SURE a manager or supervisor just watched me struggle. One employee some what helped bag some of them but seemed annoyed and only did like a couple and the manager woman watched and I could tell by the look on her face was judging me. It wasn’t like I chose self checkout with that large of an order, it was just out of their laziness. Based on my review and others corporate should definitely stop by. Just saying.

Published 2 years ago

Friendly,clean,fast,and love getting 30cents,and up off on gas. Kroger's in Dickson is a great store.

Published 2 years ago

This Kroger has two entrances. Which one do you think they have locked by 8pm? If you guessed the one on the left under the HUGE KROGER sign, then you are correct. There is no sign you can see from your car before you park, or one that you can see as you walk up. The cart collector guy didn't bother to say "hey, those doors are locked". So I get to figure it out by walking up to the automatic doors while they don't open. Then I went over to the other open doors and went to the produce section and it looked like they have up a few hours ago. If Kroger doesn't want to be open for customers, maybe they should just close. I left without spending a dime. Thanks for wasting my time.

Published 4 years ago

Just picked my order and went straight home. This is what I find when I get ready to put my Honey Crisp Apples away that are $2.99 lb, $5.41 for 3 apples .
So, what ^$#%&, person puts this in your pick up order and still has a job !
REALLY, come' on man !
And, then you scream about not making enough money..what about my time and money to take this apple back to the store to complain about your poor choice and lack of customer service.
What is that commercial about Kroger and their 35 point produce inpection ??
******
3.13.2023-Another bunch of bad apples from Kroger. Obviously there still is an associate who does not know a good apple from a bad apple !

Published 3 years ago

Published 2 years ago

This store needs a new manager yesterday. Absolutely disgusting. Lazy employees. Rotten produce. Buggy self checkouts. 10 year old shopping carts. Long checkout wait times. Single cart aisles. Cramped parking lot. This place is an absolute joke.

Published 2 years ago

Glad they're open last 9p, but it's never going to be easy self checking out $300 worth of groceries when they're employees on the floor. The service shouldn't change if the price remains the same.

Published 2 years ago

Published 2 years ago

Great as usual

Published 2 years ago

Don’t listen to these lost souls. Whoever is in charge of stocking the Coca-Cola products here is strong of will and strong of back, and can not be waived easily. He should get a raise based on his consistency. It’s all heart baby. Also the dorito crusted sushi is somehow the bomb.com.

Published 2 years ago

When I first started shopping here there was a decent selection in the section of healthier options. That section is gone and so are much of the foods I can eat. Produce is not seasonal and I wonder about the horrible footprint they must be leaving. Customer Service varies from none to not so good. I don’t believe I’ve ever had a pleasant customer service experience. That’s at the customer service counter. Cashiers are generally friendly, but employees don’t generally know much about their business and are brutal on the produce. Today I couldn’t even get change for a 5$ bill. Not because they didn’t have it, I could understand if they were low on ones, but just because. Not sure why I gave three stars, maybe because they are generally clean and they have the double decker buggies. Really Really need to work on your customer service Kroger!!

Published 2 years ago

Friendly,clean,fast,and love getting 30cents,and up off on gas. Kroger's in Dickson is a great store.

Published 2 years ago

Great place..always a cashier and self check out..and stocked good..customer service great..

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

I shopped here last week and had a cart full of $300 worth of groceries. There were absolutely no registers open only self checkout. Several employees including one that was FOR SURE a manager or supervisor just watched me struggle. One employee some what helped bag some of them but seemed annoyed and only did like a couple and the manager woman watched and I could tell by the look on her face was judging me. It wasn’t like I chose self checkout with that large of an order, it was just out of their laziness. Based on my review and others corporate should definitely stop by. Just saying.

Published 2 years ago

Published 2 years ago

Lady in the pharmacy was so nice and helpful

Published 2 years ago

Published 2 years ago

Stopped in here yesterday to try to fix an issue with my Kroger card walked up to the counter there were three girls standing as soon as I got close they all dispersed one came back on the phone and was busy on the phone while I was trying to ask her a question. Tossed my card in the garbage and walked out. Won't be back there.

Published 2 years ago

I try hard not to resent anybody. Amanda Harrel is the one exception. She is one of the managers at this Kroger location. Out of this entire store with dozens of employees, I have yet to meet one who actually likes her. If you have ever talked to her, certainly you are aware of her mannerisms. These may include, but not limited to, being talked to as if you are an infant or have an IQ of 7, and treated as if you are always wrong and she is always right. You may be aware of a manipulation tactic called infantilization. If you aren’t aware of the defintion, it includesa patronizing tone to make the victim feel disrespected and belittled and treating the victim like children or infants. For one reason: power and control. Being treated poorly by someone else can make one feel extremely demoralized, making it difficult to muster up willpower to stand up to the person.
If you are ever in her way, she will stand and stare at you with a fake smile plastered on her face. She will tell you how to do your job, even if you have been doing it for months, possibly even years. Granted, there are moments where reinforcement may be necessary, but there are absolutely other ways to go about it. She has never known kindness. I could never imagine being consumed with such bitterness as she. She is positively prime evil, completely odious. There have been times when I hear her gossiping about other employees behind their backs. There could be two and a half minutes remaining in your shift, and she very well will ask you to sweep the back hallway. She will ask you do anything and everything she can, so that she doesn’t have to do it herself.

Many enthusiastically wait her return to crawl back into the fiery infernal of the seventh layer of hell that she once came from and never return. When this day comes, we will all watch with sparkles in our eyes.
P.S. someone get this woman a belt!!

Published 2 years ago

Published 2 years ago

Published 2 years ago

I am usually happy with Kroger but not today
Prices on shelves are not what they charged. Alot was higher.

Published 2 years ago

Dickson Kroger… what a S- show. Encountered an employee who had said she had been working 7 hours without one break. Store poorly stocked, produce on shelf is spoiled. Would have easily spent another 100.00 bucks in there if they had stock. I don’t understand why Dickson store constantly looks like chaos and mis managed considering it serves a large rural area. Go to bigger cities like Nolensville the stores are immaculate and well kept. I sure hope Publix builds here, I will happily pay higher prices to be able to purchase groceries without the chaos and inconvenience that this store offers

Published 2 years ago

Published 2 years ago

They always have what I need

Published 2 years ago

Published 2 years ago

Great

Published 2 years ago

Had one side of doors closed early like 8pm and it was raining so I had to drive to other side after I done got out and walked up to 1st doors but I lived

Published 2 years ago

great visit

Published 2 years ago

Published 2 years ago

Published 2 years ago

Good store that has friendly employees and is well stocked. Always clean and their fresh bacon from the meat counter is pretty awesome.

Published 2 years ago

Published 2 years ago

Great service and a very clean store

Published 2 years ago

Published 2 years ago

Over the weeks of shopping here it has been pleasant, the prices are good and the staff are friendly.

The only con is the meat department, either no one is around or everything is 2+ pounds. If you try and get a pound, the inform you they put everything out. Which to me doesn’t make sense, if you have a meat department for select cuts then why waste all the meat.

But overall a good experience.

Published 2 years ago

Well stocked and Happy employees

Published 2 years ago

I'm giving this store a 5 star review. Because some of the people who work there break their backs giving all that they can give for their customers where is their appreciation! Yeah this place has a lot of issues. But WAKE UP! NO STORE IS PERFECT!! Retail is a hard business to manage! Get a clue before you come in and judge harshly!

Published 2 years ago

Published 2 years ago

Had a good clean store with mostly everything in stock

Published 2 years ago

No waiting in line today plenty of registers open

Published 2 years ago

Published 2 years ago

Aisles are congested with bins designed to slow you down. It's frustrating to not be able to have two carts pass on an aisle.

Published 2 years ago

Published 2 years ago

Why did you change the chicken recipe in the deli? It's not as good as it was.

Published 2 years ago

Dickson Kroger lives up to its reputation tonight. It is literally the worst Kroger I've ever been to.

It's bad enough that you have to check yourself out but they don't even have all the self checkouts open. There is a winter storm coming and they don't even have all the self checkouts open. People are lined up back into the aisles.

The store constantly looks like they don't know what the word zoning means. It's constantly trashed.

It's amazing how the Kroger in Franklin TN can be the level of store that it is and at the same time you have this disorganized, dirty, frustrating store open at the same time.
The mayor of Dickson needs to work to get another big grocery chain into this town. It's a disgrace.

Published 2 years ago

Published 3 years ago

This is a nastiest grocery store I have ever seen.
dirty and dated.
The parking lot is a mess
I'll make the long drive elsewhere to avoid the place.

Published 3 years ago

Published 3 years ago

Friendly and always willing to help..

Published 3 years ago

We just moved here to Dickson 2 months ago. I can’t believe you’re the only supermarket in town, well, larger one. I have been there at least a dozen times trying to get Natural Bliss Coconut Creamer. I’ve been successful 2 times.
Your refrigerated section, where the creamers go is always a mess and half the shelves are empty. I’ve spoken to several of your employees and they don’t seem to know what or why that’s going on. Can’t anybody be responsible for inventory? You guys lack competition, if there was another supermarket, you wouldn’t be lacking so badly. It’s like nobody is held accountable for the lack of responsibility and a job well done.
You might say “Well, go somewhere else!” Unfortunately, you’re the only one…

Published 3 years ago

Literally the worst Kroger store I’ve ever stepped foot in! I asked the last manager with glasses how much the sausages were and she said “I don’t know” and I said ok I guess I’ll just figure out myself . She said “yup” and walked off like I was dumb! Then I brought the sausages to check out and they charged me for both when it was buy one get one free and the mentally handicapped person treated me like I was trying to steal! Get it together!!!!!!!!!!!! Then said I was stupid!

Published 3 years ago

Good place it was packed though lo g lines

Published 3 years ago

Always stocked and the produce is great also easy self check out lanes

Published 3 years ago

The deli is horrible they have the grouchiest man working back there. As soon as he sees a customer he puts a sour puss on his face like he's doing us a favor. Bad vibes

Published 3 years ago

Just a Average day.

Published 3 years ago

Employees and Manager REALLY rude!

Published 3 years ago

Good groceries at good prices

Published 3 years ago

Published 3 years ago

I hate shopping here.
You might be thinking "then why do you shop here?". My response: I don't
I happened to go to Kroger this last time because it was a little more convenient than trekking to another store...or so I thought. I also used to go to Kroger a lot a couple years ago and found that they had good priced. May have times changed!
The prices are RIDICULOUS and the tags in front of item are deceiving. In tiny letters (that I missed) are the words "with digital coupon"
I don't know about you, but I'm not downloading another application so that I can shop in person.

This location NEVER has enough staff and waiting in line will take you AT LEAST 30 minutes.

Be prepared. If you can go ANYWHERE ELSE.

Published 3 years ago

Our local grocery market nothing like selling rotten fruit

Published 3 years ago

Great place , has alot of things other places don't have.

Published 3 years ago

Published 3 years ago

Visiting my family down here in Tennessee and this was my first time every visiting a Kroger. It was a hectic, last minute buy but the stores environment and staff were welcoming and friendly.

Published 3 years ago

Published 3 years ago

Only 1 register open

Published 3 years ago

Getting groceries and using fuel points.

Published 3 years ago

Mold everywhere focaccla eat mold and if you're allergic to it like I'm you can get really sick and it was out of date next time look at the bread

Published 3 years ago

I JUST GOT THREATENED BY KROGER EMPLOYEE STEVEN BUTLER FOR LEAVING A REVIEW OF HOW RUDE & TERRIBLE THEY ARE IN THE DELI AT KROGER'S .KEEP THREATENING ME STEVEN BUTLER IT'S ON THE INTERNET NOW I'LL SEND THE COPS FOR YOU

Published 3 years ago

the deli's even worse the guy just ignored me for 40 minutes.The girl working in the bakery is rude she needs to be working in a funeral home nasty nasty and the woman working customer service obviously has special needs because she should not be working there she doesn't know her you know what from her elbow

Published 3 years ago

I like when they have the groceries!

Published 3 years ago

Love saving for gas and adding points to my card

Published 3 years ago

There’s two older ladies upfront, one I believe had long hair and glasses working in self checkout and the other had short hair working at the register. I was taken back by how rude they both were. For no reason. Just very short and kind of aggressive. I think it might have been my age (21) or something that older people tend to think they can treat younger people however. Me and my boyfriend were very nice and it just seemed very uncalled for. The guy in the meat department was super nice though!

Published 3 years ago

Just picked my order and went straight home. This is what I find when I get ready to put my Honey Crisp Apples away that are $2.99 lb, $5.41 for 3 apples .
So, what ^$#%&, person puts this in your pick up order and still has a job !
REALLY, come' on man !
And, then you scream about not making enough money..what about my time and money to take this apple back to the store to complain about your poor choice and lack of customer service.
What is that commercial about Kroger and their 35 point produce inpection ??
******
3.13.2023-Another bunch of bad apples from Kroger. Obviously there still is an associate who does not know a good apple from a bad apple !

Published 3 years ago

Good place and people

Published 3 years ago

Published 3 years ago

Published 3 years ago

I love this place most of the time :)

Published 3 years ago

The person stocking the water bottles is putting holes in them by leaving the electric pallet Jack too high and scraping the tops On the shelf rack. They will bring down the entire rack one day and who knows what could get in the bottle when the lids have holes scratched into them

Published 3 years ago

Published 3 years ago

It's Kroger!

Published 3 years ago

Published 3 years ago

Super busy

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Good store. 👍

Published 4 years ago

Love to shop at Kroger. Friendly staff. Good prices. Fuel Points are big money savers.

Published 4 years ago

Published 4 years ago

Stopped in at the deli for fried chicken. Waited for over 15 MINUTES without receiving any assistance before leaving. There was chicken, ALREADY AVAILABLE, however, there was a young lady, who never acknowledged me standing there, but preceded to start frying additional chicken, instead of waiting on the customers. There was one lady ahead of me, who eventually left, and a couple who came after me, and left prior to my leaving. YOUR DELI IS EXTREMELY NOT CUSTOMER FRIERNDLY.

Published 4 years ago

I thought that since it is like as busy as a ⛽️station@⬛️⬛️🌙⬛️⬛️that it's like more real life to be using the ....
more ' familiar ' entrance ! There s a first time for sum things & whom really checks out Kroger™$ of other communities ! If ... Go park✨🏈

Published 4 years ago

It is clean, people are friendly. However, they tend to have a lot of empty shelves and spaces. :/

Published 4 years ago

Published 4 years ago

This isn't against the store but instead the Pharmacy staff. The unprofessionalism of the staff is horrendous. I am in the healthcare field, and I am embarrassed that anyone in this field would do such a thing. I'm sitting in one of the chairs waiting for the restroom and a person walks in to get their scripts. All but 1 was filled. They wanted their script back and the pharmacy staff refused, stating to have the store call and they would send it over. They didnt fill it stating it was too soon for the billing to insurance. Now, as far as I knew, viagra isn't covered by any policy unless medically necessary. When the person left, the pharmacist started asking questions about it, well there was a young lady who is very loud and started laughing stating that he obviously has a problem taking 2 a day and still had more than 2 weeks to go and he was out. 1st off, she obviously has no clue as to what that medication is for. So why is she working in the pharmacy? Maybe he just enjoys his marital relations....rude. 2nd thing... why was she laughing and being loud about his "problem" where every person within hearing range could hear? I wish I could've gotten her name. I would file a complaint with the review board for that person myself. She was short with short blond hair just below her shoulders and very thin. What was even worse, not 1 single person in the staff asked her or reprimanded her for her callous behavior. Sir, whomever you are, I will apologize for her. I'm astounded that anybody would allow that type of behavior in a medical profession setting.

Published 4 years ago

This Kroger has two entrances. Which one do you think they have locked by 8pm? If you guessed the one on the left under the HUGE KROGER sign, then you are correct. There is no sign you can see from your car before you park, or one that you can see as you walk up. The cart collector guy didn't bother to say "hey, those doors are locked". So I get to figure it out by walking up to the automatic doors while they don't open. Then I went over to the other open doors and went to the produce section and it looked like they have up a few hours ago. If Kroger doesn't want to be open for customers, maybe they should just close. I left without spending a dime. Thanks for wasting my time.

Published 4 years ago

My grocery p/u is ALWAYS incorrect. I'm constantly overcharged when I participate in "buy & save" promotions. My orders always have items missing and quantities are always incorrect. It's extremely inconvenient to do p/u which defeats the purpose.

Published 4 years ago

Published 4 years ago

Closes way too early. Midnight would be better..

Published 4 years ago

Very wide selection

Published 4 years ago

My favorite place to buy groceries

Published 4 years ago

Published 4 years ago

Kroger is my favorite store to shop , they always have good sales and everything you could possibly need at a reasonable price.my whole family has been shopping at Kroger as long as I can remember,and I'm 50 years old. The employees are so good at what they do and are very nice and respectful. I would recommend everyone to go there and compare prices from other stores because after you do you will be surprised ,they are the best and the meat is very good , fresh bread baked every day is so good . and they have my favorite cookies called Christies .

Published 4 years ago

Has everything!

Published 4 years ago

Pickup is a joke. Rarely ever is my order done on-time even if I place it 24 hours before. Currently sitting here waiting on my pickup order and it's been an hour. I HATE Walmart, but it's still better than this.

Published 4 years ago

Published 4 years ago

The Dickson Kroger has the worst management I have ever experienced. Waited 45 minutes for my pick up order. Called to see what was going on and the phone rang for 20 minutes with no answer. Went in, stood at the customer service desk listening to the phone ring and no one still answered or helped me. Not just the first, second, third or even fourth or fifth time I have had trouble with customer service at this location! Get a new management team!!!!!!!!

Published 4 years ago

Ler's Go Krogering 🙂SHOP......Low🎶Low🎼 Low🎵 I love that commercial! But my husband always checks out the yeast rolls & buys everytime 🥖🥐🥯And don't forget to grab your Paczki's.....that Polish Traditional one time a year!! And the last photo, I found something new! "Everything" items are becoming very popular & what is this bitchin' product lol

Published 4 years ago

Bare shelves......I can't believe the items on my list were not in stock. Inventory issue not employees

Published 4 years ago

I love Kroger. They have fresh produce all the time and lots of sales on meat. Employees are always helpful

Published 5 years ago

Fast service

Published 5 years ago

Published 5 years ago

I was hesitant about ordering curbside pickup because of the bad reviews on this site. Since those reviews are old by months and even last year I decided to try it and am so glad I did! They must have just needed time to get some kinks worked out plus we all know not a lot of people have worked during the pandemic. I had a large order, $177 worth of groceries. I pulled in the parking spot for pickup, alerted them I was there and they brought my order out within 3 to 4 minutes. They loaded everything into the back of my car and had great attitudes. It was so easy and convenient and I even got $15 off for using the service! I was informed that my order had been ready for 6 hours and that online scheduling gets backed up so in the future I can call and check if my order is ready sooner. There were only 3 or 4 items that I didn’t get on my order and that’s to be expected. I’m really impressed and thankful for this service!!!

Published 5 years ago

Walk in this place and try to tell me I’m wrong. Wish I could give less than one star.

Published 5 years ago

Great prices and enjoy using the Kroger Plus card on the sale items!

Published 5 years ago

More than just a grocery store, this Kroger has a huge range of items, food, household, personal care, flowers, toys, services of many kinds. It looks like the store was enlarged, as the produce and florist and sushi (yes!) and some gourmet delicatessen counters are tucked beyond a wall. Checkout was fast, staff was friendly and helpful, they take coupons, and additional benefits can follow purchases. There are too many discounts and ads for me to even understand (electronic coupon? App? my cell phone won't do those, sorry), and I dislike "self-checkout", which is no more than a way to keep the staff list low, imho.

Published 5 years ago

Worst experience ever ordering online. I would not waste your time. Waited over 3 hours and didn’t even get over half my order but got charged the full amount. So unorganized.

Published 5 years ago

Always 1 cashier in the mornings. No one bagging. I do the work for them and self check out. Self checkout attendant says he's clocking out. This Kroger has the absolute worst customer service. The managers needs to do more training at Bellevue Kroger or Kroger on University pkwy in Jackson. They both have wonderful customer service and are always clean.

Published 5 years ago

Published 5 years ago

I was shocked to find out today that the checkers at my local Kroger are not required to be vaccinated against COVID19. Both my checker & the lady bagging my groceries said that they have no intention of getting vaccinated & they will soon be allowed to work without masks. They said some of the stores are already allowing mask less employees. I was shocked that the people working at a busy check out line in a store the size of Kroger did not have to be vaccinated!

Published 5 years ago

Published 5 years ago

In and out. Everything we needed

Published 5 years ago

Good

Published 5 years ago

The deli runs out of their chicken often. 3 weeks in a row we've had issues getting their boxed chicken. They are very busy so I decided to call and order the chicken ahead. I get there to pick it up, they had given it to someone else.

Published 5 years ago

Good I like kroger

Published 5 years ago

Says mask required and they announce it on the intercom, but they don't enforce anything!! Selection is pretty trash, especially compared to other Kroger's locations. Some workers are polite, most just ignore customers unless forced to interact.

Published 5 years ago

This store is very busy most of the time. The parking lot is nearly always full. The employees are always polite and helpful but the shelves are rarely fully stocked. Clicklist here is a joke - either you wait more than 30 minutes for them to bring the groceries out to you or they will delay your order pick up time by hours (which is very inconvenient when your chosen pick up time is 2 - 3 PM so you can get a few items to make dinner and they change your pick up time to 7 - 8 PM)

Published 5 years ago

Service is good in store. Grocery pickup has been having issues.

Published 5 years ago

I ordered online pickup. I received a voicemail less than an hour prior to pickup stating I would need to pick my order up 45 minutes after the end of my initial time slot. I show up in the voicemails updated recommended time slot. I wait 40 minutes after calling and checking in with my car spot. At which point two employees start making their rounds to cars tell people their pickup time as changed. I was told to come back in an hour after waiting 40 minutes with no communication.

This location overbooks pickup appointments 3 of my last 4 appointments were pushed back. I understand you get behind sometimes however, it’s unacceptable to consistently push people back as we may may have other commitments at that time. I tried to discuss this with the manager but he was VERY dismissive.

I won’t be using this service again! If you have hours of your day to waste this is the place for you!

Published 5 years ago

Well stocked, clean aisles, everyone in masks, and plenty of sanitizer stations

Published 6 years ago

Published 6 years ago

its pick up is a joke you. They are out of stock on the items you want but you can go in the store and they are there. last 3 times we tried to get diet coke and diet sundrop out of stock. soon as they load the car i pull around front and go in what to my suprise there are the diet cokes and sundrop

Published 6 years ago

Don’t use pick up service. I put my order in the night prior due to Habitual lateness. My order was delayed one hour. Got a text not a problem. Then I got there and then they told me it was going to be two more hours after I drove 25 minutes to get here. This is the 3rd issue of this sort.

Published 6 years ago

The employees go out of their way to be unhelpful. Shelves rarely stocked (always in process and hard to get through isles). Produce is a joke

Published 6 years ago

This is the second time I have used click list at this Kroger and both times I have had to wait in their parking lot for more than 30 minutes. When they do come out with my groceries they had substituted items without notifying me, even though I had signed up for notifications. As a busy mom it is faster and easier to shop myself at this point.

Published 6 years ago

Their is a few extremely rude ladies working in the pharmacy. Not to mention they take 10× as long as anyone else to put some medicine in a bottle. Apparently they feel like it's the customers fault they are always under staffed and they literally point that out every time. I filled my last prescription with them and really don't know why I kept going there, well the idea i could get some groceries while picking it up was the reason but that just isn't worth it.

Published 6 years ago

So! My fiance and I ordered a sandwich platter and cheese tray for our no frills DIY wedding. We placed the order a week in advance, but they STILL got the date wrong and almost ruined our wedding reception. They did not acknowledge their mistake and took NO steps to ameliorate the situation. You would expect some sort of discount right? No. We payed full price, and when we filed a formal complaint we were given a whopping FIVE DOLLAR coupon towards our next purchase. Lotta good that'll do... seeing as how we won't be shopping there like, EVER again.

Published 6 years ago

Love my local Kroger. Super friendly staff and well stocked shelves.

Published 6 years ago

Always great employees to help you find what you need. Good sales everyday. And plenty of stocks.

Published 6 years ago

Every time I've been here the store has been clean. Friendly employees.

Published 6 years ago

The store itself is great, the pick is absolutely horrible! Got moved from one day to the other due to demand and not being able to fulfil my other thay day, then come to pick up and after waiting an hour being told they lost one of my totes and now I’m waiting for items to be picked for stuff that was claimed to have already been picked once. Subbing items that I went in the store On the shelf after they weren’t fulfilled. Kayla who works the computer was no help and was frankly rude when asked about the items and why there is an issue. I will never use store pick up again for Kroger. Absolutely the worst experience I’ve ever had. I will also not be shopping at the store.

Published 6 years ago

I love Kroger. B-u-t! Went on Saturday morning got to check out at 7:50....told the ONLY cashier and bagger they would get my employees of the award for being there in person. I have been a customer service coordinator for 15 years. There should never be only ONE manned checkout. Two would be a minimum. I get the self check out but when the only cashier is 4 buggies deep management needs to be paying attention. ....just saying!

Published 6 years ago

Great store but to do NOT use the pick up. It took them an hour and a half to bring out my groceries. A few of the employees were in NO rush as they were bringing things out. They were moving so slow and it was honestly frustrating that I spent my entire evening waiting. I’ll never use it again. Only ever go in to the store at this location.

Published 6 years ago

Clicklist -

I prefer to get groceries at Kroger, but I would advise against Clicklist. It is better just to go in (when there's not an ongoing pandemic). I only do it if absolutely needed, but I have never gotten my order filled. Today was an example. They shorted my order 18 items. I received a text about it, checked what was substituted, and nothing was. I decided to go in 30 minutes early and look around myself. I found 14 of the 18 items... the exact items I ordered. I asked the person bringing my order out to share it with the manager, but I don't expect any changes. It's been this way since it started.

Published 6 years ago

Excellent place to shop. Organic options provided!
Great store.

Published 6 years ago

The grocery pick-up for this location is untimely and lacks organization as well as proper staff!! For months now my groceries have been delayed for “being so busy”. Sometimes I will receive a phone call informing me they can’t have them ready at the specified time or sometimes I go to pick them up and they tell me they aren’t ready yet!! If someone orders groceries and picks a time (that is shown available on the app) then they should have them ready in a timely manner PERIOD!!!

Published 6 years ago

Published 6 years ago

Welcome to your Dickson Kroger. Kind employees that know it’s this bad and management won’t fix. They appear to fully stock rarely - maybe once a week. Their deli and bakery are not this way - they are exceptional. The rest of the store is just poorly run. The pictures speak for themselves.

Published 6 years ago

To the employee working the self check out this morning that has gone from accusing me of using a counterfeit $100 bill two years ago to accusing me of trying to steal a can of Kroger brand Vienna sausages, I hope you’re fired soon. You are a terribly rude individual and have zero customer service skills.

Published 6 years ago

Published 7 years ago

Do not use click list.... complete waist of time. It would be way quicker to just go inside and shop. I have been waiting almost an hour and still no groceries. They have served 4 cars that pulled up after me. WASTE OF TIME AND MONEY........

Published 7 years ago

We spent 45 minutes in the Kroger pickup line. Our time ran into the next pickup window. We also asked for paper bags for all of our groceries and only received a couple of paper bags. Our click list person was however very kind and apologetic. We lost money and time and will probably not use the pickup service at this Kroger again.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Overall l like most Kroger stores but this one in Dickson is the worst I have ever shopped in. Obviously poor management has lowered employee morale to the point of not even caring anymore. If you complain about something to an employee they say we hear that all the time but management won't fix it. SAD!

Published 7 years ago

Torn on this review, but just sharing my honest experiences.

Overall, the store is OK and employees are helpful, but......

ClickList ... well.... sucks. Nothing is convenient about shopping over an app, waiting for a pickup time, and getting to the store to find out many items were ‘not found’ ... especially when I can walk right in and magically find them..... substitute items have no rhyme or reason.... they will say they can’t find any of some super common item with tons of sub options, and at the same time will sub something else with the most awful choice imaginable as the substitute. They need to hire a former Instacart or Shipt shopper and learn how to do this personal shopping thing better.

All that said, if you have the time in your day, then the store is OK (nothing over the top special or bad) for shopping and meeting your needs. Just avoid ClickList and be ready to hunt for parking spots.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Love Kroger!! Great selection and prices for all budgets and even greater savings loading virtual coupons onto my card!

Published 7 years ago

Published 7 years ago

This Kroger is very convenient for Dickson & surrounding counties! The prices match my budget. The deli department is my favorite especially when Mrs. Edmondson is working. I know my food will be made correctly if she's handling it. The store could be expanded to accommodate the influx of growth in Dickson's population. The pharmacy staffing is very friendly which makes the wait times more acceptable. However, its constantly busy with patients. The overall atmosphere is pleasant.

Published 7 years ago

Published 7 years ago

Our visit was great full shelves friendly staff and cashiers a lil shy on parkng.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Good products and services at fair prices

Published 7 years ago

Published 7 years ago

Will not go back to Dickson Kroger on Saturday anymore. They were out of the best sell items. Clerk told me to get a raincheck i have a better suggestion before you put an item on sell make sure you are going to have an adequate quantity to keep it stocked. Kroger is my favorite place to buy groceries but stuff like this makes publix or harris teeter feel like an option hope I don't run into thos again at Kroger.

Published 7 years ago

I love this Kroger.

Published 7 years ago

Love Kroger

Published 7 years ago

Shop there weekly. Love the fresh produce and variety of cuts of meat!

Published 7 years ago

It was like Disneyland

Published 7 years ago

Published 7 years ago

Published 7 years ago

Coca Cola is amazing at this store!

Published 7 years ago

Deli Dept is lacking

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Friendly service, not always best on inventory

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

My favorite.. Clean and friendly..

Published 7 years ago