Walgreens

Update after 3 years: Suddenly I've had nothing but trouble from them. All my meds are being refilled in partials. Meds that are controlled, meds that are very important, and that I was told cannot legally be "partially" filled. My insurance covers the entire cost, so Walgreens is getting paid to fill the whole thing, then only gives me half or less of what is prescribed. Then, when I go to refill it and get the other half of my prescription, my insurance denies it, stating I already picked that prescription up. I don't want to accuse anyone of stealing medication, but I really don't understand how this keeps happening and how they can legally operate under such shady behavior. I have been without my very important migraine medication for over a month now due to their lack of concern and zero attention to detail. I had great luck with them and their staff until the last year or so, and I guess ill be switching pharmacies in the next few weeks. Partial refills are absolutely ridiculous but that is all they do anymore!!! Oh and good luck getting them on the phone. I've waited 15 or more minutes all week when calling just to be hung up on when it finally gets to me.

Prescription complications are inevitable. I have used 3 different pharmacies in this area (had to switch due to constant filling issues). It just happens, and it's usually the Walgreens website/app being weird or a doctor not writing something correctly. The staff here are incredibly understanding and kind. They really care about doing things correctly and legally. I finally discovered that for medications with frequent issues, it's best to call instead of use the website/app. They WILL listen to you and do everything within their power to help you. That is so much more than I've seen at other pharmacies. They also talk to you like you're a person, not a customer, so if that kind of this is important to you, then I would recommend this pharmacy.

Published 4 years ago

Great access to get in and out easily. Redbox outside. Greeted when I walked in the door. Did not use pharmacy today. Store clean and organized, staff friendly.

Published 6 years ago

Best attention, the resolved that my prescription was send to express scrip (email pharmacy) and they do everything quick to makes my prescription ready to go. Thanks I will always use this location when stay around. best attention

Published 9 years ago

MISTAKES! This Pharmacy has been making frequent mistakes lately, not to mention the long lines. 1-We picked up something with our name on the bag--yet once we were home, someone else's' medication inside. 2- received a different number of pills vs what was ordered (30 days vs. 90 days).. 3-My doctor's office called and rather than putting on hold, the tech laid the phone down for 15 minutes--she could hear everything and they never picked up again. She called back again to get them on the phone and she was 'on hold' again before helping. 4-texts reminders- say something is ready, but then go to pick up and it is NOT ready. Further, yet another situation in the family, doctor called and confirmed they'd received an rx--yet when there to pick up, they said they hadn't gotten it. I don't know if their systems, new personnel, short-handed, or what. But they need better management. We are transferring everything after all these bad experiences have snowballed.

Published 2 years ago

I had a prescription sent here on 9/6/23. I called before driving over and they said they could get it ready for me. When I arrived they told me it wasn’t ready. On 9/7/23 I received a call that my prescription was ready. When I went to pick it up that evening, they didn’t have it. They told me my doctor had cancelled it. On 9/16/23 my adult daughter was picking up her own prescriptions and they tried giving her my prescription, the same one they told me they didn’t have!

Published 3 years ago

Terrible experience with the pharmacy. Had to return three times and was told they did not receive my prescription by the doctor, whenever I went back to pick it up after they confirmed they had it they told me they did not have the medicine in stock and I had to go to a different location 30 minutes before they closed. do not send your prescriptions here

Published 2 years ago

Been using for a few years now & the customer service has always been admirable, truly.
Mackenzie just went above & beyond to help me with a troublesome prescription.
It’s worth public appreciation in a time where decency is rare.

Published 3 years ago

Pharmacy there is horrible!!! Expect to wait forever both in person and over the phone. Be ready for them to transfer your prescription to a different location without your permission. Also be prepared for them to not have your prescription in stock for days at a time!!

Published 3 years ago

Update after 3 years: Suddenly I've had nothing but trouble from them. All my meds are being refilled in partials. Meds that are controlled, meds that are very important, and that I was told cannot legally be "partially" filled. My insurance covers the entire cost, so Walgreens is getting paid to fill the whole thing, then only gives me half or less of what is prescribed. Then, when I go to refill it and get the other half of my prescription, my insurance denies it, stating I already picked that prescription up. I don't want to accuse anyone of stealing medication, but I really don't understand how this keeps happening and how they can legally operate under such shady behavior. I have been without my very important migraine medication for over a month now due to their lack of concern and zero attention to detail. I had great luck with them and their staff until the last year or so, and I guess ill be switching pharmacies in the next few weeks. Partial refills are absolutely ridiculous but that is all they do anymore!!! Oh and good luck getting them on the phone. I've waited 15 or more minutes all week when calling just to be hung up on when it finally gets to me.

Prescription complications are inevitable. I have used 3 different pharmacies in this area (had to switch due to constant filling issues). It just happens, and it's usually the Walgreens website/app being weird or a doctor not writing something correctly. The staff here are incredibly understanding and kind. They really care about doing things correctly and legally. I finally discovered that for medications with frequent issues, it's best to call instead of use the website/app. They WILL listen to you and do everything within their power to help you. That is so much more than I've seen at other pharmacies. They also talk to you like you're a person, not a customer, so if that kind of this is important to you, then I would recommend this pharmacy.

Published 2 years ago

MISTAKES! This Pharmacy has been making frequent mistakes lately, not to mention the long lines. 1-We picked up something with our name on the bag--yet once we were home, someone else's' medication inside. 2- received a different number of pills vs what was ordered (30 days vs. 90 days).. 3-My doctor's office called and rather than putting on hold, the tech laid the phone down for 15 minutes--she could hear everything and they never picked up again. She called back again to get them on the phone and she was 'on hold' again before helping. 4-texts reminders- say something is ready, but then go to pick up and it is NOT ready. Further, yet another situation in the family, doctor called and confirmed they'd received an rx--yet when there to pick up, they said they hadn't gotten it. I don't know if their systems, new personnel, short-handed, or what. But they need better management. We are transferring everything after all these bad experiences have snowballed.

Published 2 years ago

Terrible experience with the pharmacy. Had to return three times and was told they did not receive my prescription by the doctor, whenever I went back to pick it up after they confirmed they had it they told me they did not have the medicine in stock and I had to go to a different location 30 minutes before they closed. do not send your prescriptions here

Published 2 years ago

I have used this pharmacy since it opened. They have always been GREAT to me!!!
Ya got to have patience sometimes.

Published 3 years ago

Pharmacy there is horrible!!! Expect to wait forever both in person and over the phone. Be ready for them to transfer your prescription to a different location without your permission. Also be prepared for them to not have your prescription in stock for days at a time!!

Published 3 years ago

I had a prescription sent here on 9/6/23. I called before driving over and they said they could get it ready for me. When I arrived they told me it wasn’t ready. On 9/7/23 I received a call that my prescription was ready. When I went to pick it up that evening, they didn’t have it. They told me my doctor had cancelled it. On 9/16/23 my adult daughter was picking up her own prescriptions and they tried giving her my prescription, the same one they told me they didn’t have!

Published 3 years ago

I waited about 45 minutes both times I was in line for prescriptions.

Published 3 years ago

I love this Walgreens! Very friendly staff! 🥰

Published 3 years ago

Been using for a few years now & the customer service has always been admirable, truly.
Mackenzie just went above & beyond to help me with a troublesome prescription.
It’s worth public appreciation in a time where decency is rare.

Published 3 years ago

The Hispanic lady who is at the cashier has a very bad attitude and more when a Hispanic goes that is the worst thing that can be that she is Hispanic

Published 4 years ago

Employees do not care, would rather socialize than do their jobs, then when they do their jobs, they cannot preform simple tasks like checking people out, computer issues are one thing, but if it’s happening on a daily basis, it’s user error.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Mackenzie from the pharmacy was very helpful and went above and beyond when helping me out!

Published 5 years ago

Not happy at all. I was shorted on 10 days worth of pills. How are you suppose to prove that?

Published 5 years ago

Aileen and pharmacy staff are always so pleasant and helpful.

Published 5 years ago

Everyone was very friendly at the pharmacy and throughout the store. This is now my go-to Walgreens for everything.

Published 6 years ago

Todays young man at the register made us giggle..."Welcome to Popeyes Chicken, thank you for banking with Wells Fargo"
Hahaha well done sir! Btmravo, making people smile. 😃

Published 6 years ago

Published 6 years ago

Great access to get in and out easily. Redbox outside. Greeted when I walked in the door. Did not use pharmacy today. Store clean and organized, staff friendly.

Published 6 years ago

Store is clean and employees are friendly and helpful. Donovan was a lifesaver when I needed help with my FedEx dropoff.

Published 7 years ago

Do NOT fill your prescriptions here. I filled 2 of mine online 3 days before my refill date was up. I get a email confirming the time and store location to pick them up which was this location. Instead they are filled at another store in Austin that I used over 5 years ago. I alert them of the issue and they say ok we'll fix it. A day later still no word about my order. Call the following day and they say they can't fill them because the refill date has passed and that I would need a new script. So I get to make a doctor's visit because they can't seem to use their own software system. I'll take my prescriptions to some professionals next time. Avoid the pharmacy here, save yourself the trouble.

Published 7 years ago

Love this store and the Pharmacy!!

Published 7 years ago

I was technically 5 minutes before the 30 day cash back return policy was over with but the manager refused to give me my cash back and I stopped at Walgreens all the time just not this particular one that I never will again I lost my business I mean my Walgreens value number card is probability Used 2 to 3 times a week and I never make returns she gave me a in store card I couldn't even buy milk with very bad customer service for this manager and because of that I'll never go to this particular again

Published 8 years ago

This is truly a "neighborhood" Walgreens. The pharmacy techs know me and my husband by our names, and they are always so kind and helpful.

Published 8 years ago

Published 8 years ago

Published 8 years ago

One star is too much. I don't understand why the pharmacy and the insurance companies don't work together like they should. The Walgreens pharmacist tells me one thing, then I call the insurance company and get told something completely different. It's a mess every single time I come here. One word of advice if you ever find yourself on the phone with the pharmacist, make sure anyone in the background of your phone call doesn't say any swear words. Otherwise the pharmacist WILL take it personally, even tho that person in the background is watching TV and not paying one bit of attention to your phone call. Be prepared for a lecture like you're an unruly child. I hate coming here but unfortunately the heath insurance is a racket and forces me to.

Published 8 years ago

FOR THE LOVE OF GOD AND ALL THINGS HOLY - DO NOT GET YOUR PRESCRIPTIONS FILLED HERE. I love the ladies they are so polite and caring but they consistently "lose/don't receive all of/part of" my family's prescriptions. So much so that I now request the Dr to print an RX as well as proof. 5 different doctor's offices, on multiple occasions. Not to mention they've only 1 lane for the drive thru, or that they don't stock certain antibiotics (but if I could notify them in an advance that my child will need this strong antibiotic for his ear infection they could request it - yes that was actually said by the pharmacist), or the time I waited in line 45 at the drive thru window with 20 minutes of that before being addressed...then to be told (you guessed it!) they never received the RX. No more, I'm done dealing with this insufficient location for Rx.

Published 9 years ago

Allene, Freida, and Elizabeth are the most kind even under pressure. I have been coming this pharmacy for 9 years. These ladies keep the pharmacy running and keep me as a customer for their attention to detail and flawless customer service. I highly recommend this pharmacy. Please be kind to them for they have a tremendously stressful job, even though it doesn't seem that way.
Thank you Walgreens.

Published 9 years ago

The cashier says she doesnt accept CHLs when having one clearly states Im of age. What an idiot...

Published 9 years ago

Best attention, the resolved that my prescription was send to express scrip (email pharmacy) and they do everything quick to makes my prescription ready to go. Thanks I will always use this location when stay around. best attention

Published 9 years ago

Horrible!! La Manager, Ella una Americana se porto despota, y creo Yo que hasta racista.

Published 9 years ago

Published 9 years ago

Single story, stand-alone building with attentive helpful staff. Pharmacy personnel are highly client-centered, with friendly personalities.

Published 9 years ago

Published 9 years ago

Published 9 years ago

Best customer care -- Aleen & Elizabeth, & Frieda are fabulous and very knowledgeable.

Published 9 years ago

Horrible!!!!
They are the worst!! I've been very patient with them for about 3 months now and they are rude and always mess everything up!! They are very rude and don't care to help you or get your prescription correct.

Published 9 years ago

Aleen the pharmacist and Elizabeth the pharmacy technician are wonderful! Always so helpful, so nice as busy as they are everyday!!!!

Published 9 years ago

Published 10 years ago

I have come to know most of the employees and can say they are both professional and personable. Excellent price on Bud Light as well..😄

Published 10 years ago

Sooooooo slow!

Published 11 years ago

The pharmacy here is great. The entire staff is great. Elizabeth is usually there and she is always so helpful and friendly. She knows who I am as soon as I get to the window. She knows about savings coupons for the drug companies and tries to save me money whenever possible. This store is out of my way now, but it's worth it for the service and care I receive.

Published 11 years ago