Smith's

I’ve really come to enjoy shopping at Smith’s in Draper. It’s so convenient for me—right in the middle of everything, so I can easily swing by whenever I need to grab something. The store is always clean and well-organized, and I can find everything from fresh produce to pharmacy items without much hassle. I like how quick it is to get in and out of there.

What really makes it work for me is the store hours—open every day from 6 AM to 11 PM, so no matter how my day goes, I can always make it. The staff is generally friendly, but I’ve noticed that sometimes it’s a bit slower during busier hours, which is the only downside. Still, for everyday shopping, it’s reliable, and I know I can count on it to have what I need.

Published 2 years ago

Kudos to to new guy in bakery! He said he wasn't trained to decorate cakes but said he could try. I was not looking for perfection, just legible and he did not disappoint! Thanks new guy for the cake writing! Absolutely love it! ❤️ 🐲🦄🎲

Published 2 years ago

Smith's is my go-to grocery store, I have been going there for many years and I like the folks that work there and they are pretty friendly, but WOW I bought absolutely the WORST pizza there! DO NOT BUY THIS!! Cardboard with a "red sauce" would taste better!

Published 2 years ago

The regular staff maintain the floor are wonderful and very helpful and actually know where things are however, some of the pharmacist in the pharmacy and the technicians are fairly rude in my humble opinion, but my experience has been just that. Overall a wonderful store to shop at and have plenty of stock always.

Published 2 years ago

I love smith's. They always have good sales going on special meat dept. Deals as well. Friendly service makes it great.

Published 2 years ago

This is a great store. I instacart and mainly work this store so I shop here at least a few times a week. Their staff is amazing and always helpful. It is hard to find good customer service in today's retail environment However this store always provides excellent service help and goes above and beyond for it's customers. Clean and well stocked. It is our choice to shop when spending our food budget. Great sales and prices. Thanks Smith's!

Published 2 years ago

Red Grapes, last Saturday...".59¢ a pound". I get a 3 pound container. They charge me over $4.00 and I got two containers. Do the math. That's Smith's in Draper, folks...watch for the tricks as the treats cost me over $2.20 each more than shown!

Published 2 years ago

Raise your prices and then cut your tellers. Self checkout isn’t. I scanned every single item why you filmed me doing so then try to talk me I didn’t scan everything . BS watch the damn video. Oh no I will count all your items. Had to track down someone to help them she left and the error came up again. Bring back the cashiers!! Convenient isn’t worth coming back for with this crappy service.

Published 2 years ago

Clean store, very nice people. Not only employee but also customers. That is a reflection on those that work there.

Published 2 years ago

Published 2 years ago

It's a great place to stay.

Published 2 years ago

Published 2 years ago

Always friendly and decent prices.

Published 2 years ago

Kudos to to new guy in bakery! He said he wasn't trained to decorate cakes but said he could try. I was not looking for perfection, just legible and he did not disappoint! Thanks new guy for the cake writing! Absolutely love it! ❤️ 🐲🦄🎲

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Had what I needed last minute on Christmas Eve

Published 2 years ago

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Published 2 years ago

So convenient with really friendly staff

Published 2 years ago

Published 2 years ago

I love smith's. They always have good sales going on special meat dept. Deals as well. Friendly service makes it great.

Published 2 years ago

Good products

Published 2 years ago

Published 2 years ago

Published 2 years ago

It's good

Published 2 years ago

Algunos productos tienen precio por encima del promedio, pero tienen buena variedad y algunas ofertas. Some products are priced above average, but they have good variety and some deals.

Published 2 years ago

Published 2 years ago

This one is the closest to home, also very near a Tesla charger. Store is always clean, since is not really a very busy place; you can get in and get out fairly quickly

Published 2 years ago

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Published 2 years ago

We are here at least few times a week. Kids do love this place as well.

Published 2 years ago

Published 2 years ago

I love Smith's, they have a large selection of everything especially in the meat and deli section..They always have good sales

Published 2 years ago

I’ve really come to enjoy shopping at Smith’s in Draper. It’s so convenient for me—right in the middle of everything, so I can easily swing by whenever I need to grab something. The store is always clean and well-organized, and I can find everything from fresh produce to pharmacy items without much hassle. I like how quick it is to get in and out of there.

What really makes it work for me is the store hours—open every day from 6 AM to 11 PM, so no matter how my day goes, I can always make it. The staff is generally friendly, but I’ve noticed that sometimes it’s a bit slower during busier hours, which is the only downside. Still, for everyday shopping, it’s reliable, and I know I can count on it to have what I need.

Published 2 years ago

What can I say it's grocery store! Always as expected

Published 2 years ago

Published 2 years ago

Ryan helped me today with buying a key battery & putting it together for me. I was so impressed with his excellent customer service, thank you Ryan!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Not the best experience

Published 2 years ago

Clean store and had everything I needed

Published 2 years ago

Pharmacist are very helpful and professional.

Published 2 years ago

Published 2 years ago

I don't know what the problem was, maybe because we were the wrong color, but the woman tending the self checkout stopped our machine and started pawing through our bags like a rabid raccoon. If they want to treat people like criminals for doing the cashier's job I'd just assume shop at Costco from now on instead.

Published 2 years ago

Didn't have the item we wanted.

Published 2 years ago

Good prices, friendly service 👌

Published 2 years ago

Published 2 years ago

Update your store hours! Not 24 hours. Probably close around 11 or 12

Published 2 years ago

This Smith's is great. Good selection and nice staff. The parking lot is TREACHEROUS though so be careful.

Published 2 years ago

The regular staff maintain the floor are wonderful and very helpful and actually know where things are however, some of the pharmacist in the pharmacy and the technicians are fairly rude in my humble opinion, but my experience has been just that. Overall a wonderful store to shop at and have plenty of stock always.

Published 2 years ago

I thought that when you went through a regular line, you at least received some assistance bagging your groceries. But not from Robin, who will scan your items, tell you to have a good day and let you bag all your own things without a single offer of help. Class act.

Published 2 years ago

Published 2 years ago

Like the store and sales, but they only had self-checkout available. No manned check stands. For a small order, okay, but for a large cart of stuff- too much hassle

Published 2 years ago

Published 2 years ago

This store never has more than one check stand open. Tonight I waited way to long!

I tried this Store again today 10/14/24 and had the same experience one checkstand open, four customers in line at that one checkstand. Please for the love of God open up additional checkstands with humans to check us out!

I don’t get paid to work here. Why should I be expected to check myself out. If you want people to use self check offer a 25% discount. Then I would feel like it’s worth it.

Published 2 years ago

Smallest smiths I’ve seen, empty racks on Sundays very low selection and variety. Outdated meats turning green… I’ll be going to other markets hopefully better luck

Published 2 years ago

You pay a premium for the variety; it's worth it on occasion.

Published 2 years ago

Published 2 years ago

Had a bad experience with the self check out lady today around 12:30pm! First I put my milk in the bagging area sideways she said I couldn’t do that which was annoying but okay. My cereal fell off the bagging area so I put it back on and it made the sensors weird. She kept asking if I scanned everything and was struggling to find them on the list even tho I was clearly pointing them out to her. She was treating me like I was stealing stuff. A super quick trip turned longer due to incompetence her and she made it a super uncomfortable experience.

Published 2 years ago

Every two weeks I cashed my check here from my local business that I work for. Suddenly, today they would not cash it for me because it was handwritten, even though in the past, it was every time.

Both the Teller and lele the manager were straight up rude and unwilling to be kind or nice to me about saying “sorry we don’t do that anymore” it was instead “nope you can go somewhere else”

I never leave reviews, but the attitude that lele gave me was absolutely uncalled for. There were 1 million other ways to tell me no, and they chose to be absolute jerks about it. Initially held my check away from me and wouldn’t give it back to me, and talked down to me about how I should’ve gone to a bank. (This has always been faster and why I choose to come here) They need some serious customer service training.

Oh and not to mention no one was even at the desk when I got there. So they’re short staffed and clearly taking it out on others. And when they asked for a manager they announced how much my check was and the problem loudly over their intercom. Which adds embarrassment.

Published 2 years ago

Raise your prices and then cut your tellers. Self checkout isn’t. I scanned every single item why you filmed me doing so then try to talk me I didn’t scan everything . BS watch the damn video. Oh no I will count all your items. Had to track down someone to help them she left and the error came up again. Bring back the cashiers!! Convenient isn’t worth coming back for with this crappy service.

Published 2 years ago

Their associate Ray was very polite and helpful! 👍

Published 2 years ago

Curbside seems to be such a hit or miss experience at this store. More than once I have had items in my order come up missing. These items were not subbed or shorted from my order and I was still charged for them. On top of that, whoever bags for curbside does so haphazardly! Love Smith’s products, hate how curbside has been going lately!

Published 2 years ago

This is a great store. I instacart and mainly work this store so I shop here at least a few times a week. Their staff is amazing and always helpful. It is hard to find good customer service in today's retail environment However this store always provides excellent service help and goes above and beyond for it's customers. Clean and well stocked. It is our choice to shop when spending our food budget. Great sales and prices. Thanks Smith's!

Published 2 years ago

Published 2 years ago

Smith's is my go-to grocery store, I have been going there for many years and I like the folks that work there and they are pretty friendly, but WOW I bought absolutely the WORST pizza there! DO NOT BUY THIS!! Cardboard with a "red sauce" would taste better!

Published 2 years ago

Idc about anything else in the store but THOSE BLUEBERRY MUFFINS 🤌🏼

Amazing!!!!!

Published 2 years ago

Red Grapes, last Saturday...".59¢ a pound". I get a 3 pound container. They charge me over $4.00 and I got two containers. Do the math. That's Smith's in Draper, folks...watch for the tricks as the treats cost me over $2.20 each more than shown!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Recently renovated. One of the smaller Smiths stores, but I usually find what I'm looking for here.

Published 2 years ago

Luna helped me out today and was very helpful. Took her away from her post to a different section of the store, and then I had trouble at the self checkout station, too. Took up a good chunk of her time, but she had a pleasant demeanor about it.

Published 2 years ago

Published 2 years ago

I was trying to buy something at this Smith’s with my OTC card.
The cashier, who I later found out was the manager, was very rude and angry, telling me l couldn't use the OTC card to buy coconut water.
Even if he couldn't read English, he should recognize pictures, right? There's a picture of coconut water on my OTC card. He also told me I couldn't use two gift cards at once, which I later found out isn't true. My OTC card has been used multiple times at Sandy Smith's to buy same item.I don't understand how someone with such a bad attitude and unknowledgeable could be a manager.

Published 2 years ago

Published 2 years ago

The produce department could step up their game. The produce is consistently low quality.

Published 2 years ago

Very helpful and great inventory

Published 2 years ago

I mean as far as a grocery store goes. It's better than a food Lion.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Overall best prices. (I shop sales and use digital coupons). Produce is very good quality. Meat and bakery items are also good.
I wanted to add that the deli staff are really kind. Back during Covid when it was difficult to find what we needed on the shelves of any grocery store one of the bakery ladies came over to me (maybe I looked sad or frustrated because I couldn't find what I needed) and had in her hands some boxes of fresh croissants straight from the oven. She showed them to me and said 'they are still warm'. It wasn't what I was looking for but I felt she was being kind and trying to make me happy.
Anyway, I love Smiths - definitely my favorite grocery store.

Published 2 years ago

Published 2 years ago

Published 2 years ago

This store has a different feeling of a different time almost it was a bit unsettling

Published 2 years ago

Brady was super helpful at self checkout thank you Brady.

Published 2 years ago

Normally Smiths is a great place to shop and everyone is friendly and helpful. However today the cashier in the center, a tall older lady was very rude and I did not appreciate her attitude.

Published 2 years ago

The Smith’s produce has gone downhill dramatically. I went in to buy some onions, tomatoes, and maybe bananas this time depending on the rottenness. The only fresh non-rotting onions could find was the sweet white onions. I looked in the lime bin to see fresh limes on top of moldy ones. And warning to others do not buy the blueberries. I have not been able to find non-rotting blueberries in the last eight months all of them are bad. I asked one of the employees in the department why the produce was looking so bad. He said he had no choice, but to put it out because corporate is making them go against their own standards. The poor guy was quitting anyway because of the hypocrisy and said most of the product comes in rotten, and most of their time is going through secondhand rotten produce shipped by the supplier before it goes out on the floor. I think it’s time to boycott smith’s. Costco and Winco are the winners. You will cut your grocery bill by 25% shopping elsewhere like Winco and Costco

Published 2 years ago

Published 2 years ago

Employees are always mind and very helpful.

Published 2 years ago

Published 2 years ago

It’s a nice store, and its been around since the 90’s. The employees are always very kind.

Published 2 years ago

Full cart of groceries and only self checkout

Published 2 years ago

Terrible Store very dirty and the staff are rude and unprofessional the lady with blonde hair and blue eyes who was pregnant chimed in on a private conversation I was having and put her 2 cents worth

Published 2 years ago

I will never buy produce at Smiths in Draper, ever!

https://youtu.be/FrUYMwQWvZo?si=hWlj6dS9BO2uXT2A

Published 2 years ago

Published 2 years ago

Published 2 years ago

The only real specials they have are with digital coupons. No matter what I do with the app, I cannot get the digital coupons to work. KROGER NEEDS TO HAVE THE CARD FOR EVERY SPECIAL!!!!!!!!!!!!
Winco is now my grocery store of choice.

Published 2 years ago

Bathroom is always disgusting and half the stuff in there is broken!!!

Published 2 years ago

Published 2 years ago

Been to this Smith's a bunch. Usually a quick and effortless experience

Published 2 years ago

Clicklist customer service and process has gone downhill in the last 6 weeks. From wrong orders, orders hours late without contacting me, texts not being pushed through until later and then being charged for items I never approved, poor and flippant associate attitude, being told to call the out of country customer service number to handle their local inept billing, and to overall lack of quality. I've engaged local leadership and corporate but am also noting here in hopes that the previous quality service returns to Clicklist.

Published 2 years ago

Published 2 years ago

A Kroger store, great selection of products, only place I can get large russets to bake.

Published 2 years ago

Published 2 years ago

So nice to have a location that closes at Midnight and everything was so well stocked. Great location.

Published 3 years ago

This is for the pharmacy in Smiths. Be very careful when you go there and they tell you they have medicine ready for you and then they don’t. They will just tell you there’s nothing they can do about it and send it to another pharmacy very dishonest people and very very rude.

Published 3 years ago

Google hours says open to 4pm you get here it’s closed

Published 3 years ago

It's a really nice grocery store. Looks like it was opened yesterday with how clean it is. It even has a small two table sitting area next to the deli I believe. That is impressive since most smiths took out there sitting area. Check it out I think you will be as impressed as I was.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Save your money if you go to the meat department at Smith's I paid high price for a brisket it was the worst peace of meat I ever bought save your money and go somewhere else

Published 3 years ago

Published 3 years ago

Holiday hustle bustle for shoppers is a stressful time. I spent over $200 on a grocery haul, and had to ring up all up thru self checkout. I had so many small items that the alarms were going off constantly. It seems like this company would have service personnel hired and running the registers. Left feeling frustrated

Published 3 years ago

Clean and organized

Published 3 years ago

I’m here all the time. I love the staff and the produce department is always on point keeping things fresh and organized.

Published 3 years ago

Published 3 years ago

Busy place at 4 o’clock on a Monday afternoon in Fortnite to give me. They had everything I needed though it was able to get out of there quickly. Very clean store in lotta options. Good location. Highly recommend this location.

Published 3 years ago

this is my long overdue five star review for the Smiths located on 13th E. and 103rd south in Sandy. The store is outstanding in every way and I’m grateful to the Pharmacy and to the other customer service rep who help me and for the cleanliness of the store for the simplicity of the app and the rewards and refund offered through their discount programs I receipts are always on point when it comes to coupons and discounts, and they are very generous with reimbursing me on items that have expired or maybe leaking or damaged in anyway, thank you thank you thank you. Oh, and a huge shout out to the manager who’s in charge of the floral department I’m always in awe when I go there of the quality of plants, and the way that that department is taken care of the beautiful vases they have available reasonable pricesI’m just very thrilled today. I spent a couple hours there and it was time to just give the store a shout out to everybody that works there a shout out. Thank you.

Published 3 years ago

As usual, the store was clean, neat and very organized. Venturing in to shop for a birthday event, I was present to see the store being restocked at 7:40 a.m. which seemed to be happening with the typical core group of employees. Unless someone was hiding in back, only counted 8 employees which is a fair number for opening and being a Sunday morning.
They have some excellent bargains post-Halloween and also prepping for Thanksgiving.
Despite all of the restocking, processes and training seem to be upscale with pleasant staff, organized and clean procedures, that kept a welcoming and pleasant experience.
Easy to find what you're looking for, clean restroom, sucked with just about anything you need to shop for...

Published 3 years ago

Clean grocery. In and out quick

Published 3 years ago

14 day return policy! How?? Not even store credit lol. Literally joke. And I’ve been loyal to smiths my whole life. If it was food I get it. But really?? Worst managed smiths ever too. 4-5 employees standing around doing nothing while the customer service line is 20 minutes long.

Published 3 years ago

Published 3 years ago

Had a cart full of groceries and not one check stand open. All that was open was self check out. I asked an employee that was standing there doing nothing if we could get a clerk, she replied, "nope, self check only". I then asked her politely, " I see a lot of employees standing around doing not much and you cannot help me? She said, "nope" and proceeded to ignore us. We left. LeftThstorebusy with patrons

Published 3 years ago

Me gusta ir a estas tiendas tienen venta de productos por mayoreo lo cual es mucha ventaja para tu bolsillo, sobre todo cuando celebramos fechas importantes.

Published 3 years ago

Published 3 years ago

Published 3 years ago

I love this smith's I go out of my way to go here but the manager has got to put a stop to all the people that park in the fire zone when it's busy it makes it so dangerous and almost not worth going there

Published 3 years ago

It's a nice store..

Published 3 years ago

Josie has the best customer service I come all the way to Smith's just to see her !!!!!

Published 3 years ago

Your store is as worthless as a $3.00 bill!!

Published 3 years ago

Published 3 years ago

Customer service is amazing here.

Published 3 years ago

This market exceeded all my expectations! From the moment I walked in, I was greeted with a clean and well-organized environment that conveyed a sense of freshness and hygiene.

The variety of products available is impressive. I found everything I needed, from fresh produce and high-quality food items to personal care products and cleaning supplies. The organic products section was also a standout for me.

The staff were extremely helpful and friendly, always willing to assist and provide information about the products. Additionally, the checkout process was efficient with no long lines.

Prices were fair and competitive, and I also came across some interesting offers and discounts. This made me feel like I was getting excellent value for my money.

The market's infrastructure, with well-maintained shopping carts and convenient parking, made the experience even more enjoyable.

In summary, this market is a place where you can shop for your daily needs with ease, quality, and excellent customer service. I highly recommend it to anyone looking for a positive and convenient shopping experience.

Published 3 years ago

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Published 3 years ago

Published 3 years ago

So many price tags were wrong. Look closely at the expiration dates in the red and yellow sale tags.

Published 3 years ago

Friendly staff, always find what you need

Published 3 years ago

Published 3 years ago

Published 3 years ago

I always shop at Smith’s for quick in and out items. The location is very easy to get to and the staff is always very gracious.

Published 3 years ago

Nice Customer Care.

Published 3 years ago

This is the worst smiths in either Valley. They do not stock anything, it's luck of the draw if they will have simple things like lemons. Not even basing this off one expeiernce. walked in to day to get some basics and 5 mins in unloaded my basket and walked out. it's a joke

Published 3 years ago

Shelby Powers in the meat department should be fired immediately

Published 3 years ago

Shelby Powers in the meat department is disrespectful, unprofessional and disgusting

Published 3 years ago

Very friendly staff, convenient location, but it stinks. Literally. As soon as you walk into the store, near the produce, it smells awful. I brought home bagged potatoes from this location and they smelled terrible, just like the store. I had to throw them away immediately.
If they cleaned out whatever rotten veggies/fruits are in the produce section, this could be a great store.

Published 3 years ago

My elderly mother (who was using the riding cart) missed a small package of sausage while trying to use self checkout today. The clerk waited until my mom completed the transaction, signaled security and has her detained! If the clerk has been doing his job he could have pointed out to my elderly mother that she missed one of her items, instead he chose to humiliate her while he had his little power trip. My mom is 4'11' and needs both of her knees replaced, you're all such big heroes there at your front end, making a little old lady cry. My mother and the rest of my family won't be going back to this store. This is disgusting.

Published 3 years ago

I love smiths!! Good coupons!! And great value items. Go to grocery store near me!

Published 3 years ago

Published 3 years ago

Published 3 years ago

This store is the worst I have been in. Dirty, shelves unstocked, staff standing around ignoring customers who need help. Manager is horrible as with most of the staff. Rude behavoir.

Published 3 years ago

I wish this location cared as much about their customers as other locations do. It's saving grace is the pharmacy. They are the best employees in the store.
Grocery selection is lacking. I rarely buy meat or produce because the quality elsewhere is much better. But, my biggest pet peeve is that they won't bring the small carts into the store. So many of us would like to use them, but they keep them hidden outside on the west side of the store. They surround them with big carts hoping that nobody sees them or takes the time to dig them out. NOT everyone is shopping for a family of 10. Please respect those of us who are single or shopping for smaller families. If you think it will encourage me to buy more if I use a bigger cart, think again. I've left many times after picking up a prescription and shopped at another store just to use a small cart. Thinking about moving my prescriptions.

Published 3 years ago

Smith's in Draper always has the friendliest staff. I can do short shopping or big grocery trips and it is never a pain to get in and out. I love the multiple self checkouts and that they carry like 99.9% of the groceries I need!

Published 3 years ago

I always like shopping at this smith's

Published 3 years ago

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Published 3 years ago

Great!

Published 3 years ago

Smith's has the best quality fruit and vegetables of any other store I have visited in the area. They usually have short lines and it's really easy using the self checkout. The pharmacy members are really nice and fill my prescriptions promptly

Published 3 years ago

Great atmosphere & friendly staff.

Published 3 years ago

It’s convenient, but I don’t really shop here that often. We tried finding a drink here but we checked all the drink aisles and the pharmacy and couldn’t find it. Could be cleaned here. Parking lot is AWFUL to get out of.

Published 3 years ago

Like Smith's. Always have great deals. A little disconcerting that they are getting rid of a lot of customer favorite items though but other than that a great place to shop and get great deals.

Published 3 years ago

I called because I just spent $6.99 on Jonny pops strawberry frozen yogurt bars and $3.99 on Arctic Blasters orange Creamsicles, $11 on ice cream and I got home and they were completely melted frozen mush and I love 2 minutes from the store. So I called to speak to customer service and the women a swerved with a very rude tone and said what are we doing it was very poor customer service then she transferred me to a manager because she basically told me she couldn't help me. I was like ok maybe the manager could help me and that was a fat NO her name was Josie and she also had very poor customer care and didn't solve my issue at all they both made me feel like it was my fault I bought melted ice cream from the freezer and made me feel like they didn't want to resolve my issue. I wont be buying ice cream here again and this was the second time I spent over $10 on ice cream at theis Smith's and got home and it was melted. Poor customer service and poor quality!!

Published 3 years ago

Great place to shop

Published 3 years ago

Heard a boy with a red cap and blonde hair who I'm assuming was a worker off the clock make a joke that he looked like "a transitioning female" before his haircut while he was talking to the cashiers. Not funny

Published 3 years ago

Stole my money completely on an order of flowers, paid 80 dollars for flowers which turned out they have me 30 dollars flowers. Told them to contact me if they didn’t have the flowers in stock which they obviously didn’t.

Published 3 years ago

Their scooters are ALWAYS broken down.
Today they had one working one and FIVE that were broken.
I bought meat that was marked down to $10. I got it home and although it looked good it was rotten!!
Stunk to high heaven!!.
I was told by the guy in the meat department to bring it back in.
When I went to return it, I was told by customer service that the never return marked down meat… once that sticker goes on, there is no guarantee it’s not rotten!!!
What a horrible business practice!!
You should stand behind what you sell and if you think it might be iffy or bad, throw it out!!
Don’t pawn it off on consumers who are trying to stretch their dollar and feed their family!!

I bought a Kroger turkey that was about $25… when I went to cook that it smelled off.
After it was all cooked up, it still did not smell right.
It made everyone, except my vegan kids sick. REALLY sick!!
I have decided NEVER to shop at that store again, cause the few times I have, their food has been bad!!

Unless you want to be horribly sick with stomach cramps, throwing up, explosive diarrhea…. Stay FAR AWAY from this smiths and their rotten food department!!

I am not sure HOW this location got such high ratings… in looking over the reviews, 90% of them were negative… one star… so I am sad that a once great store has taken such a nose dive and massive turn for the worse.
I prefer giving great reviews…. But when there is an issue or a big problem, I want to share that and hopefully spare others from a negative experience..

Smiths on 12800 South is Draper is one of those places you will want to avoid!!

Published 3 years ago

Multiple buy and save are a great value.

Published 4 years ago

I stopped going to this Smith's even though this is the closest one from my house. They used to be good but I started getting bad experience everytime I go here. Prices were not accurate, cash register employees were so unprofessional (they are busy talking to co-workers rather than helping customers), the last straw was when I bought a cheese with green mold on it. I went back next day to complain and not only I received no apology but she said "My uncle would say, just think as you took Penicillin"... I am sorry but who would want to shop at the store like this?

Published 4 years ago

DO NOT SHOP HERE!!!! THIS PLACE IS SO DIRTY I WORKED HERE FOR ABOUT 2 AND A HALF WEEKS AND COULDNT STAND WORKING HERE AND HAD TO LEAVE THERE WERE RATS AND ANIMALS THAT WOULD GET IN THROUGH THE LOADING BAY CAUSE IT STAYS OPEN AT NIGHT!!! ITS SO GROSS THEY GET INTO EVERYTHING!!! THEY STILL HAVENT PAID ME FOR MY TIME EITHER!!!

Published 4 years ago

I wanted to say that I had a not so great experience a few weeks ago with 2 employees in the same night. Both were blatantly rude, disrespectful, also embarrassed a shopper… and the employee was wrong…I had not been back to Smith’s until this week. When employees do this, customers will go to other stores to avoid that store…When you have employees that are blatantly rude or could help you but choose not too, that affects a customers shopping experience…
I did return this past week, 4 weeks later. I had two employees that bent over backwards and were very kind. That is the service that I had always received at Smith’s…
So the few that choose not to do their jobs should understand it is your job to help customers, not to diminish or embarrass a customer. So please in the future even if you are perturbed because a customer does not know your computer system or how it calculates, or if we do not know where a product is because it was moved remember you are paid to help…
Some are of us are new customers which is what you should want!

Published 4 years ago

Published 4 years ago

If I could give this smiths location negative 5 stars, I would. I’ve never seen a more FILTHY store- not to mention the terrible customer service. Wow. Especially the store director and assistant store director. Two thumbs down.

Published 4 years ago

Crystal from the Bakery was amazing! We have been running to smiths all over the valley looking for the Stone Fire Flatbread; every store has only had 1-2 packages & we need like 14. Crystal immediately hopped to helping us out by taking our information & letting us know she’d call us within an hour to let us know how many would be coming tomorrow and that she’d hold as many as we need. The level of genuine care & consideration for our situation was unparalleled. Talk about world-class customer service. Smith’s in Draper, UT is lucky to have you, Crystal!

Published 4 years ago

Went to the pharmacy for the flu & covid vaccine. I had an appointment and there was very little wait time. The people at the pharmacy were friendly and easy to work with.

Published 4 years ago

Published 4 years ago

I just left this Smiths and i had the WORST experience. The cashier at the self checkout doesn't know what she's doing, and did not even offer to help me with the issue i was having she told me i needed to go see a cashier and there was only 1 working so my daughter and i waited in line we had the RUDEST cashier at register number 9, i wish i could remember her name she was very aggressive, a stink face the whole time throwing my groceries to the bagger and then when i went to pay she had the ugliest attitude. i expressed that "Smith workers are very rude" i paid and asked my daughter to grab our receipt and the cashier balled up the receipt and threw it on the register for my daughter to grab. We will never be shopping here again.

Published 4 years ago

This store is going downhill. Bakery is empty, produce looks rotten, small store so not much selection, click list is awful, fuel points are pointless with no gas station. They only have large shopping carts no small ones. The worst Smiths I have ever shopped at and unfortunately it’s the closest one to my house.

Published 4 years ago

The variety is the only thing I actually liked about this place. The cashiers on the other hand save yourself time and go to self check out. They will automatically accuse you of not having any money even if you do. This smiths has the worst customer service and rudest cashiers.

Published 4 years ago

Love this store. They are always so helpful and have everything I need! Would recommend to anyone.

Published 4 years ago

Published 4 years ago

Love Smiths in Draper. I always go to the checker in check out number 8. Her name is Connie. She’s fantastic with the customers, she’s fast and very efficient . But she has a friendly personality with us customers. Just a fun professional !

Published 4 years ago

Absolutely horrible.

If I had known that they stop checking out guests 2 hours prior to close and I would have to spend a ridiculous amount of time in self check out, I'd have just gone to Harmon's.

Published 4 years ago

Good

Published 4 years ago

This location could really use a better cheese selection like many other locations do, and a naturals section, this Smith’s is really lacking

Published 4 years ago

Instacart sucks. It tells you everything is in stock when you purchase it and then when the workers at smiths “try” to find your items 50% of the items you purchased aren’t in stock. I know for a fact they have most of the items I purchased because they always have them.
The building is gross and rundown. It needs some serious help. It smells. I even prefer Walmart over this smiths. It’s disgusting and I get depressed every time I walk in.

Published 4 years ago

COMPLETE FAIL !!! Ordered a chocolate cake with white frosting it was supposed to have Happy birthday in blue and a dirt bike on it. This is what was there when I showed up the day of the party. Just wondering if it was bring your kindergartner to work and let them do your job day?

Published 4 years ago

Just went here to try and buy some ice cream, Some crazy, angry person comes around the corner yelling at me “get the “F” out or I’m calling the police…!!
I have no idea why? I asked politely if I could just buy the ice cream? He resumed yelling at me “get the f out”
I again politely asked why is he so angry?
And his/her response was just more threats and more anger!!!!!!
I really do not understand…? The doors opened up when I walked in, the signs said open it was 11:30 pm It actually breaks my heart that another human being is So angry for no reason!!!!!
God bless him/her. 🙏🏻

Published 4 years ago

Good pricing 😉

Published 4 years ago

Extremely rude cashiers. A couple of times I had to deal with one named sue and she’s been a nightmare each time. I tried a few times to get ahold of a manager to let them know how bad she is but it’s impossible to reach anyone. Also the parking lot is insane!! I try to avoid going to this smith’s as much as possible.

Published 4 years ago

I've been going to this store for years.

There was one night I ended up stranded without a cell phone. I walked into the store looking for a pay phone even though I wasn't even sure they existed any more. I was limping pretty bad due to some medical issues. I couldn't find one. The manager was running the self-checkout so I asked him if he knew whether or not there was a pay phone nearby. Like me, he said he hadn't seen a pay phone in years.

I explained that I was stranded without a cell phone and I needed to call my wife. I'm from Riverton and it would be a local call (I don't think that matters anymore either). The manager explained that customers aren't allowed to use the phone. I pleaded again. Pointed out that I'm limping, stranded, and just need to call my wife and let her know where I'm at so she can come get me. He refused again saying customers are not permitted to use the phone. I genuinely didn't believe it so I just walked out with my head down. I didn't get angry or even say anything after that. Just left.

I limped about a mile west to 7-Eleven because that's the closest place open. Their phone didn't work. Limped another half mile to the next 7-Eleven where their phone didn't work but the cashier let me use his phone. Thank goodness.

The Manager here had a chance to help someone who really needed help by allowing me a single phone call. That's not the kind of people I want to be around, let alone do business with.

Published 4 years ago

Why wouldn’t your system have the tap-to-pay functionality? I hardly bring my wallet with me anywhere and prefer to just tap my phone to pay. I can’t think of any other grocery store I’ve ever been to that requires swipe/insert… what year is this??

Published 4 years ago

Published 4 years ago

I already reviewed the Pharmacy which it got a five for all I listed and why. But now when I go, my wife gives me a list of a few things to pick up. I am totally lost in any grocery store so it seems like i am in there for a day, but the nice employees help me. But if one employee happens to help is on a break, they Daytona 500 with my list and cart around the store and help run and they fill my cart. This place is clean, faced, stocked, friendly and carries things I never knew was in there. They have meat cutters for specialties and cheese along with a bakery. Plus you can get household products of many sorts. As you can read , I never shop for food or know what items are down an isle as i never pay attention if I ever went with my wife . If I was in another market with no helpful employees, I’d be in trouble for giving up and walking out of a market empty handed. I just have gone there for prescriptions or to get lost. Great Store and Pharmacy !

Published 4 years ago

I’ve been shopping at smiths in different locations my whole life….but this location is terrible! I have been overcharged on Clicklist and in store more than I can count, spent way to much time on the phone trying to get funds corrected, and never once have I seen them actually show up or work on my smiths account or credit card. A lot of their cashiers are extremely rude and unprofessional (there are a few nice ones). And I get rotten produce on the regular. The Draper Walmart seriously is a better option :(

Published 4 years ago

Published 4 years ago